City & GuildsCity & GuildsLevel 2 Award in Level 2 Award in

Barista SkillsBarista Skills

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ObjectivesObjectives

State how many seconds should an State how many seconds should an espresso take to brew?espresso take to brew?

What temperature should milk be What temperature should milk be stored at?stored at?

State the five major tea regions and State the five major tea regions and give an example of the tea produced give an example of the tea produced in eachin each

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Your SafetyYour Safety page 15page 15

Some parts of the espresso machine get very hot. Some parts of the espresso machine get very hot. We do not want you or your colleagues to have any We do not want you or your colleagues to have any accidents, so let’s think about how we prevent burns accidents, so let’s think about how we prevent burns and scalds.and scalds.

Which area could cause an accident?Which area could cause an accident? Steam wandSteam wand Boiling water tapBoiling water tap SpillagesSpillages Heating the milkHeating the milk

Q. For brewing tea, the minimum temperature should be Q. For brewing tea, the minimum temperature should be A) 78.5c or B) 98.5c or C) 88.5 c A) 78.5c or B) 98.5c or C) 88.5 c answer Banswer B

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Your SafetyYour Safety

How can we prevent an accident from happening?How can we prevent an accident from happening?

Always grip steam wand using safety grips Always grip steam wand using safety grips providedprovided

Avoid moving boiling waterAvoid moving boiling water

Clean up spillages – immediatelyClean up spillages – immediately

JUST REMEMBER YOU ARE DEALING WITH A ‘BIG’ JUST REMEMBER YOU ARE DEALING WITH A ‘BIG’ KETTLE, WHICH IS ALWAYS HOT, SO MIND YOUR KETTLE, WHICH IS ALWAYS HOT, SO MIND YOUR FINGERS DON’T GET BURNT!FINGERS DON’T GET BURNT!

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Espresso explainedEspresso explained page 16page 16

Every one of our coffee drinks contains at least Every one of our coffee drinks contains at least one shot of espresso. The simplest and most one shot of espresso. The simplest and most accurate definition of espresso is ‘hot water accurate definition of espresso is ‘hot water being forced under pressure through very being forced under pressure through very finely ground, dark-roasted coffee’.finely ground, dark-roasted coffee’.

What does the barista have to check to What does the barista have to check to brew a ‘perfect shot’ of espresso?brew a ‘perfect shot’ of espresso?

The perfect espresso should pour for The perfect espresso should pour for 15-2515-25 seconds, 20 seconds is the optimum. seconds, 20 seconds is the optimum.

14-18 single shot 20 – 25 double shot14-18 single shot 20 – 25 double shot

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How do we get the perfect How do we get the perfect espresso? espresso? Page 16Page 16

The perfect espresso is made from a The perfect espresso is made from a combination of three factors:combination of three factors:

TampingTamping – compacting the coffee – compacting the coffee

GrindGrind – how fine the coffee is ground – how fine the coffee is ground very finevery fine DosageDosage – amount of coffee – amount of coffee 7 grams single shot - 14g double shot 7 grams single shot - 14g double shot

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The perfect espresso is:The perfect espresso is: Sweet and intense with a Sweet and intense with a caramelcaramel (slightly nutty) (slightly nutty)

after tasteafter taste

Topped with a foamy sweet hazelnutTopped with a foamy sweet hazelnut coloured coloured cremacrema

Used within Used within 15-2515-25 seconds seconds

Q. Give one check that should be made if no or low Q. Give one check that should be made if no or low crema is observed on an espresso machine? crema is observed on an espresso machine? Coffee freshnessCoffee freshness Shot timeShot time Coffee grind/extraction rate ( fine) 7grams of coffeeCoffee grind/extraction rate ( fine) 7grams of coffee

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Milk Safety Milk Safety page 17page 17

We will be using We will be using lots of milk every lots of milk every day, and milk can day, and milk can easily become easily become unsafe to us if unsafe to us if bacteria are bacteria are allowed to reach allowed to reach dangerous levels.dangerous levels.

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How do you keep milk safe How do you keep milk safe from bacteria?from bacteria?

Use by dateUse by date

Stock rotationStock rotation

Storage temperature (temperature recording)Storage temperature (temperature recording)

Cleaning of the steam wandCleaning of the steam wand

Not leaving milk standing around at room temperatureNot leaving milk standing around at room temperature

Not continually reheating milk that has already been Not continually reheating milk that has already been heatedheated

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REMEMBER:REMEMBER: Heat to 70c or 140f – do not reheat more than Heat to 70c or 140f – do not reheat more than

once as it ruins the quality of the milkonce as it ruins the quality of the milk

Wipe the steam wand after use – open the valve Wipe the steam wand after use – open the valve to remove any milk from the wandto remove any milk from the wand

Q. Give one reason why milk might not foam on a Q. Give one reason why milk might not foam on a correctly functioning machine?correctly functioning machine?

The milk has already been foamed or that the The milk has already been foamed or that the milk is not fresh milk is not fresh

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Milk based espresso Milk based espresso drinkdrink

A great coffee can get your day off to a A great coffee can get your day off to a great start; it can change your day! To great start; it can change your day! To make a great coffee we have to start off make a great coffee we have to start off by finding out more about our drinks and by finding out more about our drinks and how they are constructed.how they are constructed.

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TASK ! TASK ! Page 20Page 20

Our customers often ask about our drinks Our customers often ask about our drinks and it is important that you can describe and it is important that you can describe them because it is your description that them because it is your description that ‘sells’ the drinks and make guests want to ‘sells’ the drinks and make guests want to buy them.buy them.

On a piece of paper write down how you On a piece of paper write down how you would describe the types of coffees we would describe the types of coffees we offer in the restaurant to a guest: offer in the restaurant to a guest:

5 minutes – share with the rest of the group 5 minutes – share with the rest of the group

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What types of milk are What types of milk are available to our customers?available to our customers? SkimmedSkimmed

Semi Skimmed Semi Skimmed

Full fat Full fat

SoyaSoya

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Visit to |Goodwood Restaurant Visit to |Goodwood Restaurant

Familiarise yourselves with the equipmentFamiliarise yourselves with the equipment

Homework – Research Tea Growing CountriesHomework – Research Tea Growing Countries As well as the types of tea they produce.As well as the types of tea they produce.

Next week tea making - recap for Quiz Next week tea making - recap for Quiz

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Quiz Quiz What does 7grms refer to?What does 7grms refer to? What does 35grms refer to?What does 35grms refer to? What does What does 70c or 140f 70c or 140f refer to?refer to? What does 15-25 seconds refer to?What does 15-25 seconds refer to? What type of beans is machine picked?What type of beans is machine picked? What types of drinks have 1 shot of espresso?What types of drinks have 1 shot of espresso? Which area of the espresso machine could cause an accident?Which area of the espresso machine could cause an accident? The perfect espresso is made from a combination of three The perfect espresso is made from a combination of three

factors – can you name them?factors – can you name them? What is the topping on the espresso called? What is the topping on the espresso called? What is a blend? How does coffee get its flavour?How does coffee get its flavour? What does 97.5% refer to?What does 97.5% refer to?

Group activity – name the equipment in the photos Group activity – name the equipment in the photos

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Tea talking Tea talking page 19page 19

Not every customer that enters your Not every customer that enters your coffee shop will want a coffee, some coffee shop will want a coffee, some will prefer tea.will prefer tea.

List the different types of tea that are List the different types of tea that are

availableavailable::

Fruit teas Fruit teas Scented & Spiced Scented & Spiced Green Tea Green Tea Mint TeaMint Tea Black Tea Black Tea White TeaWhite Tea

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History History 3.45 min3.45 min of Tea of Tea page 20page 20

The most famous legends that surrounding tea is the Chinese The most famous legends that surrounding tea is the Chinese story of Shen Nung, the emperor and renowned herbalist, who story of Shen Nung, the emperor and renowned herbalist, who was boiling his drinking water when leaves from a nearby tea was boiling his drinking water when leaves from a nearby tea shrub Latin name shrub Latin name (Camellia Sinensis)(Camellia Sinensis) blew into the cauldron. blew into the cauldron.

He tasted the resulting brew and the beverage of tea was born.He tasted the resulting brew and the beverage of tea was born.

Tea is so much a part of everyday life in Britain that we might Tea is so much a part of everyday life in Britain that we might never stop to think about how a unique plant from far away never stop to think about how a unique plant from far away China became the nation’s favourite drink.China became the nation’s favourite drink.

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tea process tea process 8.148.14 min min

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Tea ProcessingTea Processing

Tea Blending:Tea Blending: Approx 90% of the tea drunk in Britain Approx 90% of the tea drunk in Britain

is known as the popular brand leading is known as the popular brand leading blends.blends.

The blend of tea which contains up to The blend of tea which contains up to 35 different teas and remains constant 35 different teas and remains constant in quality.in quality.

Water for brewing tea should be at Water for brewing tea should be at least least 98.5 c – 100c98.5 c – 100c

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Tea Growing Tea Growing page 21 page 21

On arrival to the factory the On arrival to the factory the plucked leaf plucked leaf is spread on large trays or racks, is spread on large trays or racks, normally placed at the top of the factory, normally placed at the top of the factory, and are left to and are left to witherwither in the air at 25-30 in the air at 25-30 degree centigrade. The moisture of the degree centigrade. The moisture of the leaf evaporated in the warm air leaving leaf evaporated in the warm air leaving the leaves wilt .the leaves wilt .

The process takes between 10 – 16 hours The process takes between 10 – 16 hours – some factories will induce warm air – some factories will induce warm air fans to quicken the process.fans to quicken the process.

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The Five Major Tea Regions page 22The Five Major Tea Regions page 22

IndiaIndia China China Sri Lanka Sri Lanka Japan Japan TaiwanTaiwan

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Give some key factors that can affect the flavour/variety of tea

Soil

Elevation

Climate

IndiaIndia

India is the India is the largest tea- producing largest tea- producing country in the world. Although India country in the world. Although India mostly grows black tea, it’s tea are mostly grows black tea, it’s tea are widely known for their range and widely known for their range and excellenceexcellence

Darjeeling (referred to as the Darjeeling (referred to as the Champagne of Tea)Champagne of Tea)

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ChinaChina

Chinese tea cover the Chinese tea cover the most range of most range of all tea-producing countries. all tea-producing countries. Producing hundreds of variety and Producing hundreds of variety and styles.styles.

Black teaBlack tea Gunpowder,Gunpowder,

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Sri LankaSri Lanka

Is one of the Is one of the largest tea exporters largest tea exporters worldwide, exporting mostly black tea worldwide, exporting mostly black tea to Egypt, Iraq and Syria.to Egypt, Iraq and Syria.

Best know of Pekoe, Orange Pekoe, Best know of Pekoe, Orange Pekoe,

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JapanJapan

It grows some of It grows some of the world’ the world’ premium green teas, in which premium green teas, in which the flavours range from light to the flavours range from light to full bodied.full bodied.

Best known – Bancha, Sencha Best known – Bancha, Sencha Genmai ChaGenmai Cha

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TaiwanTaiwan Successfully produces many of the same teas as China they Successfully produces many of the same teas as China they

are known for their are known for their exceptional exceptional

Oolongs – are fruit flavoured with flowery aromas Oolongs – are fruit flavoured with flowery aromas

Pouchong – are fresh and sweet with Pouchong – are fresh and sweet with explosive floral fragrances.explosive floral fragrances.

Q. Herbal teas are often referred to as ‘infusions’. Q. Herbal teas are often referred to as ‘infusions’. What percentage of tea ingredients does herbal What percentage of tea ingredients does herbal infusions contain? infusions contain?

None - infused fruit or herbs made without the None - infused fruit or herbs made without the teatea

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Four main tea types are as follow:

Black Green Oolong White

Group Activity –year 1 from your research with Janet Write down 5 words for each that refer to these main types of

tea – 5 minutes

Share with the rest of the group

Q. What are the main flavour differences between black and green tea?

Black tea: has more depth of flavour

Green tea: is lighter, fresher, more sour bitter taste

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Facts about Earl Grey TeaFacts about Earl Grey Tea Earl Grey tea is a black tea flavoured with Earl Grey tea is a black tea flavoured with

bergamot oil. bergamot oil. Bergamot is a small citrus Bergamot is a small citrus fruit from the Mediterranean. fruit from the Mediterranean.

Bergamot oil:Bergamot oil: An aromatic extract of the rind of the An aromatic extract of the rind of the

bergamot orangebergamot orange

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Tea: Quiz Tea: Quiz 1. Earl Grey tea is a black tea flavoured with1. Earl Grey tea is a black tea flavoured with

Answer: Answer: bergamot oil.bergamot oil.

2.2. There are fThere are four main tea types can you list them?

Answer: Black Green Oolong White

3. What are the main flavour differences between black and green tea? Black tea: has more depth of flavour Green tea: is lighter, fresher, more sour bitter taste

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Smoothies – What are they? Smoothies – What are they? Equipment – Blenders-Equipment – Blenders-

Q. What is generally fitted to large commercial blender to Q. What is generally fitted to large commercial blender to reduce noise? reduce noise? A sound enclosure – muffler A sound enclosure – muffler

Q. Why should standard ratios of fruit and other Q. Why should standard ratios of fruit and other ingredients be followed when making smoothies?ingredients be followed when making smoothies?

Consistency of drink Consistency of drink

Correct flavour of drinks Correct flavour of drinks

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Health and safety –Health and safety –Q. If the jug blades are not spinning, what should Q. If the jug blades are not spinning, what should be checked be checked

Check the power is onCheck the power is on And that the jug is seated properly on the base And that the jug is seated properly on the base

Q. What precautions should be taken when using blenders Q. What precautions should be taken when using blenders Keep the lid onKeep the lid on Don’t put hands/utensils into the jug Don’t put hands/utensils into the jug

Q. How long should a smoothie be blended? Q. How long should a smoothie be blended? Between 20 and 30 seconds - but Options you can be Between 20 and 30 seconds - but Options you can be

looking at 45seconds – depending on the type of fruit looking at 45seconds – depending on the type of fruit you use you use

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Getting to know you!Getting to know you!

Turning a new guest into a regular is not only down to our Turning a new guest into a regular is not only down to our great coffee but also your great service. Being able to great coffee but also your great service. Being able to recognise a new guest means keeping your eyes open and recognise a new guest means keeping your eyes open and looking for certain signs.looking for certain signs.

How would you recognise a new guest? How would you recognise a new guest? 1. Hesitant 1. Hesitant 2. Stand back looking at the menu2. Stand back looking at the menu 3. Slow to decide3. Slow to decide 4. Hold up the queue4. Hold up the queue 5. Ask lots of questions5. Ask lots of questions 6. Clueless 6. Clueless

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What can we do to help and make their visit one to What can we do to help and make their visit one to remember? Page 24remember? Page 24

SmileSmile, friendly approach, make eye contact, friendly approach, make eye contact Ask Ask questionsquestions to identify what type of drink. to identify what type of drink.

food the customer likes, offer food the customer likes, offer suggestionssuggestions.. Give them Give them timetime, do not rush them, do not rush them Offer samples.Offer samples.

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Personal HygienePersonal Hygiene

Good personal presentation makes sure you Good personal presentation makes sure you look and feel great when you are at work. It look and feel great when you are at work. It also ensure that we go some way in protecting also ensure that we go some way in protecting food from the risk of contamination. We set food from the risk of contamination. We set uniform standards and just like our drinks and uniform standards and just like our drinks and our service we expect perfection!our service we expect perfection!

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What are the rules of good personal hygiene? What are the rules of good personal hygiene? page 25 page 25

Always were a Always were a cleanclean uniform and safety shoes. uniform and safety shoes. Long hair must be Long hair must be tiedtied back and covered. back and covered. No nail No nail varnishvarnish or false nails. or false nails. No No jewelleryjewellery All cuts must be covered with a All cuts must be covered with a blue plaster blue plaster (washable plaster)(washable plaster) Hands must be washed before Hands must be washed before startingstarting work and then in work and then in

between different products, after cleaning or handling between different products, after cleaning or handling rubbish rubbish after after coughingcoughing or or sneezing sneezing on returning from a breakon returning from a break

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Cadburys Cadburys

From cocoa beans From cocoa beans 6.10min6.10min to chocolate bars to chocolate bars

Next week – exam –Next week – exam –

Homework – same some white/green and black teaHomework – same some white/green and black tea

Review your handbook for the examReview your handbook for the exam

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