Office & Initiative Created in 2014

• Council approved funds for the creation of the Office in October 2014

• Chief Performance Officer started in November 2014

• Office officially launched May 27, 2015

“Best Managed Local Government in the Country”

• Goal: Use initiatives to be the best managed local government in the country by using our resources better, faster, and smarter

• The office will have a cumulative impact that pays for itself over time via:– Improved quality of customer service and reduce turnaround times– Direct cost reductions– Revenue enhancements

• Efforts will not be perfect but the impact will grow and evolve over time

Comprehensive, Fully Integrated Approach

Specific Initiatives• Establish the Office of Performance & Data Analytics to develop and lead

performance initiatives

• Strategic Planning and setting administrative priorities

• Performance Management Agreement with each director to set priorities and expectations

• Outcome Based Budgeting for tying priorities and performance to funding recommendations

• Innovation Lab for process streamlining (think LEAN and six sigma)

• Bi-weekly CincyStat performance management sessions

• Open Data for posting municipal datasets to the public

• Predictive Analytics to apply data science tools to increase effectiveness

Office Officially launched May 27th, 2015

FY16 Performance Agreements Complete

• Agreements published in the FY16 budget recommendations

• 100 department level priority initiatives identified

• Over 1500 initial data points identified for regular collection and reporting by city departments

Launch Innovation Lab• Collaborative facility to help re-

design and streamline municipal processes to deliver better, faster, cheaper, and smarter service.

• Identify & scope projects prior to event.

• Facilitators used to help apply lean & six sigma principle to reduce waste

Innovation Lab Projects

Streamlining Building Permit Review & Approvals

• Reducing City approval time in half from 10.5 weeks down to 3-5 weeks

• Conducting permit fee analysis to ensure fees are competitive and target fee increases towards complicated projects in order to add resources devoted to streamlining inter-agency coordination

Eliminating Utility Bill Late Penalties

• On track to eliminate $133,000 in annual late fees by processing and paying utility bills quickly

CY2014 CY2015 YTD CY2016 Projected $-

$20,000.00

$40,000.00

$60,000.00

$80,000.00

$100,000.00

$120,000.00

$140,000.00 $133,403

$40,943 $0

Utility Bill Late Fees

Performance & Data Analytics – Innovation Lab

• CitiStat is a leadership strategy to mobilize city agencies to produce specific results.

• It is based on a series of regular, periodic meetings with the City Manager and leadership team and each city department’s leadership.

• The meetings use data to analyze past performance, set new performance objectives, and examine overall performance strategies.

What is CitiStat?

• Modeled after a similar program in New York City, the Baltimore City Police Department initiated weekly ComStat meetings to improve crime-fighting efficiency.

• CitiStat represents the extended application of the same basic principles to the management of all municipal functions.

• First Meeting in Baltimore held on June 29, 2000

• Since then cities, counties, states across the country as well as federal agencies have launched stat programs

Very Brief History of “Stat”

1. Accurate and timely intelligence shared by all

2. Effective tactics and strategies

3. Rapid deployment of resources

4. Relentless follow-up and assessment

CincyStat Tenets

CincyStat in Action

Customer Service Requests and Call CenterPerformance Measures: Data Reported

Service Requests by CategoryCategory # Created # Closed Average Time to Close

Special Collections 15077 15075 12.84

Tires 1502 1502 4.18

Animal collection 1040 1040 3.17

RTC Trash 2906 2906 1.35

RTC Yard 1628 1628 1.15

Potholes 3982 3982 3.76 days

Slippery Streets 1574 1574 1.15

Graffiti 1155 1116 16.01

Illegal Dumping 487 454 29.93

Tall Grass/Weeds 522 506 116.96

CommercialTotal Apps

# of Applications 1+ Revisions Total Revisions

Total Revisions to Applications

RatioAlterations 785 328 550 70%

Plumbing Permits 776 0 - 0%Fire Protection Systems 615 113 123 20%

HVAC 418 30 37 9%Repair 273 15 19 7%

Signs 223 68 74 33%Misc. Structures 219 27 38 17%Elevator Permit 122 0 - 0%

Wrecking 88 0 - 0%New Building 51 38 80 157%

Addition 43 35 68 158%Excavation/Fill 21 11 17 81%

Parking Lots 13 9 12 92%

Open Data Portal launched April 22 Data.Cincinnati-oh.gov

29 Datasets Posted for Public Consumption

July 15-16, 2015 20

Recognition• “The City of the Future is in Ohio” - Susan Crawford –

Professor at Harvard Law and Author of The Responsive City. Medium.com 4/27/15

• “Cincinnati Sprints to Reform Its Development Approval Processes” – RouteFifty.com 5/5/15– A national publication targeted towards state and local government officials.

• “City’s Innovation Lab aimed at problem solving” – Cincinnati Enquirer 5/12/15

• “Here's how Cincinnati's city leaders are using big data to slash red tape” – Cincinnati Business Courier 6/24/15