city of coral springs training center - 911cpr.org...heartsaver first aid cpr aed is a classroom,...

AHA HANDBOOK

• CITY OF CORAL SPRINGS INSTRUCTORS (911CPR.ORG)

• INDEPENDENT INSTRUCTORS

• TRAINING SITES

• TRAINING SITES - DEPARTMENTS

City of Coral Springs Training Center

2018 – 2019

Date of Publication: July 16, 2018

Revision History

DATE Vol CHANGE OWNER

October, 2014 1.1 Create Instructor Handbook John Martinelli

October 24, 2014 1.2 Changed layout Janet Neita

December 21, 2014 1.3 Revised layout and suggested

changes

Elizabeth Williams

March 5, 2015 2.1 Updated to meet compliance &

added changes

Janet Neita

March 11, 2015 2.2 Changed class hours, added extra

file boxes, changed Appendix D

Janet Neita

March 20, 2015 2.3 Updated requirements for City of

Coral Springs Instructors

Janet Neita

August 12, 2015 2.4 Updated Instructor names and

added Disciplines each instructor

teaches

Janet Neita

October 16, 2015 2.5 Added Instructor names, updated

AHA coordinator job

responsibilities

Janet Neita

August 31, 2017 2017 –

2018

Reformatted to CSRIPS standard.

Added processes for new baseline

Liz Williams

July 10, 2018 2018 -

2019

Update to reflect proper Training

Center

Liz Williams

July 24, 2018 2018-

2019

Finalize edition Debbie Hattersley

Table of Contents

City of Coral Springs Training Center _________________________________________ 2

Handbook Introduction _____________________________________________________ 2

About Us _________________________________________________________________ 2

Training Center ____________________________________________________________ 3

Training Center Organization ________________________________________________ 3

Disciplines ________________________________________________________________ 3

BLS ____________________________________________________________________ 3 ACLS __________________________________________________________________ 6 Training Center Coordinator (TCC) ___________________________________________ 9

Training Center Faculty (TCF) ______________________________________________ 10 Instructors ______________________________________________________________ 11

Policies and Procedures ____________________________________________________ 12 Code of Conduct _________________________________________________________ 12

Class Process Offsite and Onsite ____________________________________________ 12 Equipment Policy ________________________________________________________ 15

Equipment Management ___________________________________________________ 15 Equipment Needed _______________________________________________________ 17

Paperwork ______________________________________________________________ 18

Instructor Resources _______________________________________________________ 19

Learning Materials _______________________________________________________ 19 Educational Resources ____________________________________________________ 19

Independent Instructors and Training Sites ____________________________________ 21 Independent Instructors ____________________________________________________ 21 Training Sites ___________________________________________________________ 22

Independent Instructor and Training Site Process and Policy _____________________ 23 Requirements to Become Aligned ___________________________________________ 23

Compliance _____________________________________________________________ 24 Violations ______________________________________________________________ 24

Dispute Resolution Policy__________________________________________________ 25

Class Information ________________________________________________________ 25 Electronic Account _______________________________________________________ 25 eCard Distribution ________________________________________________________ 25 eCard Replacement _______________________________________________________ 26

Monitoring of TCFs ______________________________________________________ 26 Training Site Instructor Employee - Transition to their own Training Site ____________ 26 Independent Instructor Transition to Training Center ____________________________ 27 Independent Instructor Transition to Training Site _______________________________ 27 Non-Compete ___________________________________________________________ 28

APPENDIX A – Class Information Form _____________________________________ 29

APPENDIX B – Orbund Account Start Page __________________________________ 30

APPENDIX C – TC Instructor List __________________________________________ 31

APPENDIX D – Orbund Attendance _________________________________________ 33

APPENDIX E – Exam Score Report __________________________________________ 34

APPENDIX F – Instructor/Training Center Faculty Renewal Checklist ____________ 35

APPENDIX G – Equipment Inventory Count Sheet _____________________________ 36

APPENDIX H – Instructor Monitoring tool eForm _____________________________ 37

APPENDIX I – Incentives __________________________________________________ 38

Acronyms

ACLS Advanced Cardiovascular Life Support

AHA American Heart Association

BLS Basic Life Support

CE Continuing Education

CEU Continuing Education Units

CME Continuing Medical Education

CPR Cardio Pulmonary Resuscitation

ECC Emergency Cardiovascular Care

HCP Healthcare Provider

IN Instructor Network

IOD Instructor of the Day

PALS Pediatric Advanced Life Support

PAM Program Administration Manual

TC Training Center

TCC Training Center Coordinator

TCF Training Center Faculty

TS Training Site

This page left intentionally blank

City of Coral Springs Training Center AHA Handbook 1




Handbook Introduction

This handbook is for Training Center Instructors, Independent Instructors and Training Sites. It is

intended to supplement the current AHA Program Administration Manual (PAM) and outline all

the rules and regulations set forth by the City of Coral Springs Training Center.

It is broken out into two different sections. Training Center Operations and Independent

Instructors and Training Sites.

About Us

The City of Coral Springs is an approved Training Center for the American Heart Association (AHA)

and is approved for the following disciplines:

• BLS

o BLS Instructor

o Heartsaver CPR AED

o Heartsaver First Aid, CPR, AED

o BLS for Healthcare Provider

o Heartsaver First Aid, CPR, AED en Español

o BLS for Healthcare Provider en Español

• ACLS

o ACLS Instructor

o ACLS

• PALS

o PALS Instructor

o PALS


Training Center

Training Center Organization

Name: Role: Discipline: Phone #:

Robert McGilloway Division Chief of Training 954-346-1774

Debra Hattersley TCC 954-346-1208

Catherine Shoenfelt TCF BLS, HeartSaver 609-517-5889

Karen Dominguez-Oltz TCF BLS, HeartSaver 954-552-0222

Karl Kellenberger TCF PALS, ACLS 954-658-8306

Kevin Sullivan TCF PALS, ACLS 954-650-2504

*Additional TCF’s to be determined based on number of total instructors.

*The appointment of a TCF is subject to change.

*TCF status is a TCC appointment and is an internal position.

Disciplines

BLS

BLS Instructor (6-8 hours)

This part of the course is completed in a 1-day classroom session with other Instructor

candidates. AHA course outlines with target audience and completion requirements will be

discussed, along with the course DVDs, books, and other materials needed to teach the courses.

You must demonstrate your ability to correctly and effectively perform CPR, use an AED, and

provide instruction and correction to students.

Prerequisite:

The following documentation must be completed and submitted prior to the start of class for all

students:

• Current BLS for Healthcare Provider Card


• Visit www.onlineaha.org, click on the course catalog on the top tabs and go under training

and education. Click on the BLS Instructor Essentials and pay the $30.00 fee. Complete

the BLS Essentials Course online, which takes about 2 hours, and submit the course

completion certificate before the day of class.

• A BLS Instructor Course Manual should also be purchased for the class. This can be

purchased online at www.onlineaha.org under AHA eBooks. This manual can be

referenced for the online BLS Essentials Course.

Student BLS Instructor (6-8 hours)

This part of the course is completed in a 1-day classroom session with other Instructor

candidates. AHA course outlines with target audience and completion requirements will be

discussed, along with the course DVDs, books, and other materials needed to teach the courses.

You must demonstrate your ability to correctly and effectively perform CPR, use an AED, and

provide instruction and correction to students.

Prerequisite:


students:

• Current Student with Coral Springs Regional Institute of Public Safety

• Be in good Academic standing


and education. Click on the BLS Instructor Essentials and pay the $30.00 fee. Complete

the BLS Essentials Course online, which takes about 2 hours, and submit the course

completion certificate to: [email protected] before the day of class.

• A BLS Instructor Course Manual should also be purchased for the class. This can be


referenced for the online BLS Essentials Course.

Heartsaver CPR AED (3 hours)

Heartsaver CPR AED is a classroom, video-based, instructor-led course that teaches adult, child,

and infant CPR and AED use, as well as how to relieve choking on an adult, child, and infant. This

course teaches skills with AHA’s research-proven Practice-While-Watching (PWW) technique,


which allows instructors to observe the students, provide feedback and guide the students’

learning of skills.

This course is for anyone with limited or no medical training who needs a course completion card

in CPR and AED use to meet job, regulatory or other requirements.

Heartsaver First Aid, CPR AED (4 hours)

Heartsaver First Aid CPR AED is a classroom, video-based, instructor-led course that teaches

students critical skills needed to respond to and manage a first aid, choking or sudden cardiac

arrest emergency in the first few minutes until emergency medical services (EMS) arrives.

Students learn skills such as how to treat bleeding, sprains, broken bones, shock and other first

aid emergencies. This course also teaches adult, child, and infant CPR and AED use.

This course is for anyone with limited or no medical training who needs a course completion card

in first aid, CPR and AED use to meet job, regulatory or other requirements.

BLS for Healthcare Provider (5 hours for new and 4 1/2 hours for renewal)

The Basic Life Support (BLS) for Healthcare Providers Classroom Course is designed to provide a

wide variety of healthcare professionals the ability to recognize several life-threatening

emergencies, provide CPR, use an AED, and relieve choking in a safe, timely and effective manner.

This course is designed for people who need a CPR and AED class with job-related duties in

emergency preparedness and response. (You would take this class vs. the layperson Heartsaver

CPR and AED class, if you have patients, are a nurse, EMT etc.) This is a CPR and AED course for

healthcare professionals and covers 1 and 2 person Adult, Child and Infant CPR, use of an AED

(defibrillator) on both a child and adult, choking (Heimlich maneuver) for infants, children and

adults, airway obstruction, bag valve mask and how to use a breathing barrier or pocket mask.

This includes nurses, law enforcement and EMS personnel, EMT, EMT students, nursing students,

fire fighters, athletic trainers, dentists, CNA, business and industry response teams, lifeguards,

flight attendants, and others who must take action in emergency situations.


ACLS

ACLS Instructor (8-10 hours)

The purpose of an ACLS Instructor Course is to develop proficiency in teaching, organizing,

coordinating and conducting an ACLS Provider Course. ACLS Instructors must have a firm working

knowledge and understanding of the ACLS material. They are also expected to demonstrate in-

depth detailed knowledge of current emergency cardiac care. Participants learn to design a

provider course to meet the needs of a specific student population. Currently accepted principles

of adult learning, the ability to sequence instruction, the use of interactive teaching strategies

and evaluation of student learning and progress are essential facets of this course. The

recommended ratio is 6 students to 1 Instructor. One instructor to 1 manikin or station. The CPR

and AED and Management of Respiratory Arrest stations require 1 Instructor and 2 manikins for

6 students per station.

Instructor candidates will be asked to present two 10-minute presentations on a given topic,

which will be presented to the other instructor candidates during the course. The instructor will

monitor the student teacher. After successful evaluation the student teacher will be provided

with a course completion card and two year certification as an ACLS Instructor.

Prerequisite:


students:

• Current ACLS & BLS for Healthcare Provider Card


and education. Click on the ACLS Instructor Essentials and pay the $35.00 fee. Complete

the ACLS Essentials Course online, which takes about 3 hours, and submit the course

completion certificate before the day of class

• An ACLS Instructor Course Manual should also be purchased for the class. This can be


referenced for the online ACLS Essentials Course

http://www.onlineaha.org/


ACLS (Full: 10-12 hours, Renewal: 5-6 hours)

The Advanced Cardiac Life Support (ACLS) Provider Course is designed to teach providers the

knowledge and skills needed to evaluate and manage the first 10 minutes of an adult VF/VT

arrest. ACLS is an advanced, instructor-led classroom course that highlights the importance of

team dynamics and communication, systems of care and immediate post-cardiac-arrest care. It

also covers airway management and related pharmacology. This course includes skills practice

and testing.

For successful course completion, students must demonstrate skills competency in all learning

stations, pass the CPR-AED skills test, bag-mask ventilation skills test, megacode test and pass the

written test with a score of 84% or higher. Students who successfully complete the requirements

of the ACLS course will receive an AHA ACLS Provider course completion card, valid for two years.

Prerequisite:

• A mastery of BLS skills (a current BLS Healthcare Provider card is required to take this

course)

• Be able to recognize various heart rhythms

• Be familiar with different types of airway management tools and their use

• Have knowledge of the drugs commonly used to treat cardiovascular irregularities

To help students adequately prepare for the ACLS Course, the AHA highly recommends that

each student complete the online ACLS Precourse Assessment, available through the AHA

Student Website (www.heart.org/eccstudent). To access the AHA Student Website, students

and Instructors will need an access code, which is included on page ii of each ACLS Provider

Manual and ACLS Instructor Manual. An ACLS Provider Manual is mandatory to take the class.

This can be purchased from Channing Bete, Laerdal, and WorldPoint.

PALS

PALS Instructor (8-10 hours)

The purpose of a PALS Instructor Course is to develop proficiency in teaching, organizing,

coordinating and conducting a PALS Provider Course. Candidates must demonstrate satisfactory

performance of course scenarios, interactive case presentations, skills presentations, and skills


in student testing, assessment, and remediation. All instructors will review and become familiar

with all of the PALS equipment and stations during the instructor course. Candidates must

demonstrate a thorough knowledge of course organization; course content, including

appropriate BLS skills; and Instructor responsibilities; as well as the AHA guidelines for PALS.

Instructor candidates will be asked to present two 10-minute presentations on a given topic,

which will be presented to the other instructor candidates during the course. The instructor will

monitor the student teacher. After successful evaluation the student teacher will be provided

with a course completion card and two year certification as a PALS Instructor.

Prerequisite:


students:

• Current PALS & BLS for Healthcare Provider Card


and education. Click on the PALS Instructor Essentials and pay the $35.00 fee. Complete

the PALS Essentials Course online, which takes about 3.5 hours, and submit the course

completion certificate before the day of class

• A PALS Instructor Course Manual should also be purchased for the class. This can be


referenced for the online PALS Essentials Course

PALS (Full: 14 hours, Renewal: 8 hours)

The Pediatric Advance Life Support (PALS) course is based on science evidence from the 2010

AHA Guidelines for CPR and ECC. The goal of the PALS course is to aid the pediatric healthcare

provider in developing the knowledge and skills necessary to efficiently and effectively manage

critically ill infants and children, resulting in improved outcomes. Skills taught include recognition

and treatment of infants and children at risk for cardiopulmonary arrest; the systematic approach

to pediatric assessment; effective respiratory management; defibrillation and synchronized

cardioversion; intraosseous access and fluid bolus administration; and effective resuscitation

team dynamics.

For successful course completion, students must actively participate in, practice and complete all

learning stations, Pass 2 PALS core case scenarios (1 cardiac and 1 respiratory or shock) as a team

leader, providing appropriate medical treatment and demonstrating effective team dynamics,


and pass the written test with a score of 84% or higher. Students who successfully complete the

requirements of the PALS course will receive an AHA PALS Provider course completion card, valid

for two years.

Prerequisite:

• A mastery of infant and child BLS skills (a current BLS Healthcare Provider card is required

to take this course)

• Be able to recognize various heart rhythms

• Be familiar with different types of airway management tools and their use

• Have knowledge of the drugs commonly used to treat cardiovascular irregularities

To help students adequately prepare for the PALS Course, the AHA highly recommends that each

student complete the online PALS Precourse Self-Assessment, available through the AHA Student

Website (www.heart.org/eccstudent). To access the AHA Student Website, students and

Instructors will need an access code, which is included on page ii of each PALS Provider Manual

and PALS Instructor Manual. A PALS Provider Manual is mandatory to take the class. This can be

purchased from Channing Bete, Laerdal, and WorldPoint.

Roles and Responsibilities

Training Center Coordinator (TCC)

• Represents the Training Center (TC) and is appointed by the TC

• Serves as the primary contact between the TC and AHA Emergency Cardiovascular

Care (ECC) Programs

• Does not need to be an AHA ECC Instructor

• Has an understanding of AHA ECC Programs

• Handles the management and storage of TC records

• Is responsible for the security and distribution of course completion cards

• Is responsible for the security and distribution of exams to instructors

• Manages Instructors, Independent Instructors and Training Sites (TS) for the TC

• Manages Instructor alignment on the Instructor Network (IN)

• Appoints and manages all Training Center Faculty (TCF) for the TC

• Ensures instructors are current with information from AHA, including Science

Updates, Training Memos, Bulletins, and the ECC Beat

• Promotes and advertises the CPR training program throughout the area

• Manages the [email protected] email


• Responsible for the creation of marketing materials in conjunction with the Division

Chief of Training

• Schedules AHA classes for 911CPR.org

• Coordinates instructor schedules

• Communicates with potential CPR contacts

• Manages course scheduling

• Maintain 911CPR website, www.911cpr.org

Training Center Faculty (TCF)

AHA Training Center Faculty (TCF) are responsible for quality assurance and are the educational

leadership of the Training Center. TC Faculty is appointed by the TCC. The purpose of this

appointment is to ensure the TC is able to conduct quality Instructor Courses.

The Training Center Faculty responsibilities include the following, but are not limited to:

• Serve as a mentor and resource for TC

• Conduct Instructor Essentials Courses

• Monitor instructor candidates

• Coach Instructors, provide teach back sessions, skills sessions as needed

• Assist with the quality improvement of TC

• TCF status is a TCC appointment and is an internal position

• Monitors Independent Instructors

• Monitor Training Site’s TCF’s

Instructor of the Day (IOD)

The IOD will be identified prior to the start of the class. The instructor chosen to be the IOD will

have the letters “IOD” next to their name on the CPR calendar. Not everyone is qualified to be

the IOD. IOD status is a TCC/TCF appointment and is internal.

To Be An IOD:

• No Remediation within the last 6 months

• Show Initiative

• Skills workshop within the last 6 months

• Monitored and signed off within the last year

http://www.911cpr.org/


The IOD is responsible for the following:

• Filling out all necessary paperwork

• Ensuring they have enough equipment (see equipment list for the discipline)

• Arrive a minimum of 30 minutes prior to class to ensure the classroom and the

equipment is ready for the class presentation

• Greet the site representative and verify class attendance numbers

• Instructor assignment for student groups of 12 or more

• Final thank you to site representative

• Complete a DAILY LOG of the class and all the instructors. This will be sent to payroll

at [email protected] for verification with TeleStaff/Orbund entries. It must

be sent within 24 hours of the class. No exceptions on this!

Instructors

Instructors, Independent Instructors and Training Sites aligned with the City of Coral Springs are

only able to teach the classes in the discipline they are aligned in. The American Heart Association

recommends a 1 instructor to 6 student ratio. The ratio of manikins to students should be a

maximum of 1 manikin to 3 students. There will be no movement to become an EMS instructor

for a period of 1 year from you start date with CSRIPS. EMS Instructor correlates with EMT &

Paramedic classes. If you refer a class to proceed with training with 911CPR.org, as the instructor

you will be eligible for an incentive. (See Appendix I)

Recertification

All instructors must teach 6 classes in a one-year period to be eligible to have their Instructor

License renewed. A TCF member will monitor one class in that two-year period. The TCC has a

spreadsheet of instructors and will monitor when an Instructor card is about to expire. A TCF

member will schedule a monitoring session to complete the Instructor Monitoring Tool eForm

(see Appendix H) along with filling out your Instructor/TCF Renewal Checklist eForm (see

appendix G). A BLS instructor card expires every 2 years. If the instructor does not meet the

teaching requirements as stated above, the card will expire and the instructor will be required to

retake the BLS instructor course.


Policies and Procedures

Code of Conduct

All City of Coral Springs Instructors will be held to a strict standard of adherence conduct within

the policies and procedures outlined by the American Heart Association and the Program

Administration Manual (PAM).

Any action or activity that brings discredit to the City of Coral Springs, Coral Springs Fire

Department or its status as an American Heart Association Training Center will be cause for

immediate removal and cessation of all AHA teaching privileges for the City of Coral Springs.

Class Process Offsite and Onsite

City of Coral Springs instructors only get paid for travel time when the location is out of the city

and it is preapproved by the TCC. For Palm Beach County Schools, each instructor will get paid

60 minutes total for travel time (30 minutes to the location and 30 minutes from the location). If

it takes the instructor longer than 30 minutes to travel to the school or from the school, prior

approval must be obtained from the TCC. The instructor who picks up the equipment off duty

will get paid an additional 30 minutes total for picking up the equipment (15 minutes before the

class and 15 minutes after the class).

The equipment used and city vehicle (if applicable) must be returned on the same day.

Before Class

• Instructors are expected to arrive a minimum of 30 minutes prior to class to ensure

the classroom and the equipment is ready for the class presentation

• Make sure the room is set up for proper learning (there are enough tables and chairs,

the room temperature, etc.)

• Put Adult manikins on the tables

• Obtain appropriate amount of iPad’s (if applicable)

• Verify all equipment is in good working order (Manikins, AED’s, DVD player, etc.)

• Verify the students have access to the student handbook and enough copies of the

first aid handout

• The class is expected to start at the required time


• Hand out Course Evaluation forms (instructor classes only)

• Hand out face shields (one for each student)

• Hand out appropriate reference sheets (The CPR First Aid Handout)

• Hand out appropriate skill sheets for the practical portion of the class

Beginning of Class

• Welcome the class and introduce yourself and your other instructors. Be energetic

and excited to be teaching!

• Make sure to speak loud and clear

• Address any concerns that the students may have and give them locations of the

restrooms

• Give a brief overview of the class and explain the difference between Heartsaver CPR

AED, Heartsaver CPR AED First Aid and BLS for Healthcare Provider classes (to ensure

that students are in the right class).

• Explain requirements to pass the class.

▪ The students must perform the skills sheet

▪ For BLS Healthcare Provider the students must perform the skills sheet and take a

written test

▪ For BLS the student must pass the test with at least an 84% (the students cannot

miss more than 4 questions)

▪ Each exam should be accounted for and returned to the instructor at the end of

the exam

▪ If the student fails the first test, the instructor is to go over the test results with

them and then the student is required to take the other version of the test and

pass with an 84%. The student is only allowed two attempts to pass the test. If

they fail the second test, they must come back another day and take the class all

over again

During Class

• Play the proper DVD pausing when necessary to let the students perform the skills

• Ensure that students master proficiency during skills sessions

• To reduce the risks to each user for exposure to contaminants, the instructor must

ensure that all students consistently place the same side of the face shield on the

manikin during use

• Be sure to monitor all students in the group while they are performing skills


After Class

• Write complete or incomplete on the roster beside the student’s name. If they passed

all skills and/or the test above 84%, write complete. If they failed any skill and/or

failed the second test write incomplete. If the person does not finish the class, write

incomplete

• Inform the students that they should be receiving their cards in about 2 weeks via e-

mail from [email protected]

• The rest of the equipment and materials should be put back in their proper places and

the sign out sheets updated

• All chairs and tables should be put back the way it was found

• All Coral Springs Fire Department employees who teach CPR must update Telestaff

within 24 hours after the class is completed

Instructor Attendance Policy

If an instructor is assigned to teach a class and cannot make it the instructor is required to do the

following:

• The instructor is required to find a replacement (Please see Appendix D for instructor

list and phone numbers)

• The instructor should notify the TCC as soon as possible that they have a replacement

at [email protected] and or by phone

• If the instructor cannot find a replacement by the day of the class, the instructor is

required to show up to teach

• If they do not show up to teach or do not have a replacement coming, the instructor

needs to notify the TCC & Chief of Training at least 24 hours in advance. The situation

will then be handled by the TCC in whatever way deemed necessary.

• In the event of an emergency, the instructor should call or text the TCC, Chief of

Training or a TCF.


Equipment Policy

Equipment Management

Equipment is assigned to a class. The TCC or a TCF will inform the IOD what equipment will be

used. It will be the responsibility of the IOD to inspect the equipment prior to going to the

teaching assignment. It is the responsibility of the instructor to ensure they have enough copies

of any paperwork they need. The equipment will be handled WITH CARE and put away properly.

The equipment is located in the designated CPR room. AED’s, replacement lungs, face shields,

first aid kits, paperwork, and DVD’s are located upstairs in secured cabinets.

The instructor(s) are responsible for the care and maintenance of all CPR equipment, manuals,

and DVD’s. Any deficiencies, issues, or broken equipment must be reported immediately by

sending an email with the number located on the piece of equipment to

[email protected].

The equipment is to be cleaned after every use. There are disinfectant wipes in each equipment

bag and the manikin face should be wiped down properly. Cleaning properly means vigorously

wiping the manikin’s face and the inside of its mouth with the disinfectant wipe. Allow the

surface to dry. If one of the replacement lungs in the manikin is dirty or torn, please replace.

1. Manikin Storage

• The Manikins MUST be cleaned with the disinfecting wipes provided after each class

and before they are placed inside its respective storage bag.

• Each Adult and Infant storage bag fits four Manikins.

• The Adult Manikins MUST be stored facing the same way and not alternating.

Alternating the heads of the Manikins are causing the bags to tear.

• After placing the third Adult Manikin in the bag, place the inner flap over the Manikins

and secure the Velcro BEFORE placing the fourth Manikin on top.

2. First Aid Kit

Each First Aid kit includes:

• (2) Epi-Pen Trainers

• (2) 4-inch bandages

• (2) Short boards for Splinting

• (2) Triangular bandages

mailto:[email protected]


• (2) Ice Packs

• (2) Klings

• (1) Shears

• (1) Pair of Gloves

• (1) Rescu-Mask

• Stack of 4x4 dressings

Report any discrepancies (missing/damaged/worn) items to:

[email protected] so that the items can be replaced.

3. Trainer AED Storage and Maintenance

• Each Trainer AED is labeled with its own remote and storage bag and each Trainer AED

and remote MUST be properly stored in its respective bag after each class.

• Each Trainer AED must be cleaned with the disinfecting wipes provided after each class

and before they are placed inside their respective storage bag.

• A Trainer AED may need its battery replaced. Prior to storing the Trainer AED in the

CPR room, you MUST replace the batteries. There are batteries located in the labeled

bin inside the CPR room storage cabinet for your convenience.

• Make sure the Trainer AED pads are stored correctly under the AEDs lid. The wires

should be wrapped neatly in the space provided and pads placed on top. Improperly

storing the pads cause the plastic lid to crack.

• Make sure to replace worn Trainer AED pads as needed prior to storing the Trainer

AEDs in the CPR room. There are Adult and Child/Pedi pads in the labeled bin inside

the CPR room storage cabinet for your convenience.

Report any discrepancies (missing/damaged/worn) items to:

[email protected] so that the items can be replaced.



4. Returning Equipment

• Make sure to return the Bag Valve Masks, Manikin storage bags, First Aid kit and Trainer

AEDs to its designated location.

• Fill out the “Equipment Inventory” sheet that is located in the binder found in the CPR

room. Return the completed form, DVD and any other course related paperwork to: The

DVD return/Roster box by Debbie Hattersley’s desk.

Equipment Needed

1. HeartSaver CPR / AED / First Aid

• If teaching offsite, you will need “Course Roster” forms. Please remind the students

that their Name and Email MUST be written legibly as misinformation may delay

receipt of their CPR card.

• All students will receive e-cards. They will fill out a “Course Evaluation” online prior

to claiming their ecard. Please remind students that e-cards can take 7-14 business

days to arrive to the email listed on the roster and that the email comes from

[email protected] not CSRIPS.

• If teaching at CSRIPS, use ORBUND to take Attendance.

• Provide a Practi-SHIELD and a CPR/AED/First Aid Hand-out to each student.

• First Aid Kit

• Gloves

• Manikins (Adult and Infant)

• Face shields

• AED(s)

• Paperwork

• DVD’s

• Adult and Infant BVM’s

2. BLS HealthCare Provider

• If teaching offsite, you will need "Course Roster" forms. Please remind the students

that their name and e-mail must be written legibly as misinformation may delay

receipt of their CPR card.

• All students will receive e-cards. They will fill out a “Course Evaluation” online prior

to claiming their ecard. Please remind students that e-cards can take 7-14 business


days to arrive to the email listed on the roster and that the email comes from

[email protected] not CSRIPS.

• If teaching at CSRIPS, use ORBUND to take Attendance and to administer Exam.

Students will take the Exam on CSRIPS IPADs.

• Students MUST score an 84% to pass.

• Provide a Practi-SHIELD to each student.

• This course requires Adult and Pedi Bag Valve Masks. Clean the BVMs with the

disinfecting wipes provided prior to and after each class.

• Manikins (Adult and Infant)

• Face shields

• AED(s)

• Paperwork

• DVD’s

• Adult and Infant BVM’s

Paperwork

Every HeartSaver and Healthcare Provider class will get a copy of the handout Paper should only

be used in the event iPads are not available.

Any classes that are taught, it is the responsibility of the IOD to ensure that all necessary

paperwork is completed before cards will be printed. The following lists the proper paperwork

that needs to be turned in for each class taught.

▪ Heartsaver CPR AED and Heartsaver CPR AED First AID

• Course Roster through Orbund, outside classes need AHA paper rosters

• Course Evaluation for paper cards only

• Skill sheets are only needed if the student needs to have remediation

• CPR/AED First Aid Handout

▪ BLS Healthcare Provider

• Course Roster through Orbund, outside classes need AHA paper rosters

• Course Evaluation for paper cards only

• Skill sheet

• Answer sheet for test

• CPR/AED First Aid Handout


If a student fails any of the skill sheets or the written exam the first time, the instructor may

provide remediation by monitoring and mentoring them to identify and resolve weaknesses.

Remediation must be provided on the same day. The student will then be able to retake the skill

sheet or written exam. They must achieve a minimum score of 84%. A student must meet all

course objectives before receiving a course completion card.

Instructor Resources

Learning Materials

The following manuals are available for you to view. These are to assist all instructors with the

class presentation. If there is a class offered by 911CPR.org that is offsite, the required materials

may be taken to teach the class, but must be returned at the conclusion. There is a sign out sheet

for all equipment that must be filled out when taking any materials. See Appendix H. There are

instructor manuals located in the Instructor library in the TCC’s office.

• BLS Healthcare Provider Student Manual

• Heartsaver AED First Aid Student Manual

• AHA PAM Manual

Employees can ask the TCC to access the library.

Educational Resources

All instructors are encouraged to log in to the AHA Instructor network at

www.ahainstructornetwork.org and other related AHA websites for training updates, science

news, and emerging trends.

ECC Beat - This is a monthly e-newsletter published by the AHA for the AHA training Network and

volunteers. The ECC Beat provides information on the latest ECC science, training, program

administration, campaigns, events, and news. To access the ECC Beat newsletter, visit the

Instructor Network.

PAM - This is the Program Administration Manual that details the rules and regulations of

maintaining an AHA regulated training center you can find a copy of the PAM in the AHA

instructor network website under PAM.


Training Memos/Bulletins - These are documents issued by the AHA detailing revisions to the

latest PAM manual. These memos are dated and are meant to enact a change in the current

procedure. These can be found on the Instructor Network.


Independent Instructors and Training Sites

Independent Instructors

Independent Instructor Defined

The major difference between the Training Site and the Independent Instructor is the number of

employees. An Independent Instructor is just that; a single instructor who conducts his/her own

business solo. The roster will never exceed 6 students and another instructor will never appear

on the roster.

The TC works in tandem with the Independent Instructor for administrative responsibilities.

Given that, the Independent Instructor will be subject to administrative fees that a Training Site

will not. In addition, because of the additional work entailed to assist with Independent

Instructors, the City of Coral Springs Training Center has implemented a Min/Max Policy.

Through the first come first serve process, the minimum number of Independent Instructors is

six (6) and the maximum number of accepted Independent Instructors will be twelve (12).

An Independent Instructor is a single instructor who operates outside of the TC with any two (2)

of the following:

• Has own equipment

• Develops, advertises and conducts most, if not all, courses at a location separate from

the TC

• Is a separate business, organization, etc. from the TC

• Independent Instructor Record Keeping Responsibilities:

o Independent Instructors will maintain an easily accessible file with the

following course documents for each course, filed by month and year. This

information is to be kept for three (3) years. The Independent Instructor and

TC Coordinator record keeping responsibilities include the following, but are

not limited to:

▪ Provider Course Documentation – Instructor is responsible for

creating and updating the Class Information Form for each class.

▪ Instructor Course (New and Renewal) Documentation - Documentation

is to be sent to the TC within two (2) weeks after the instructor course.

Another copy of the completed course roster and course completion

requirement forms are to be sent within ninety (90) days after the

course and should include, but not limited to instructor agreement of

affiliation with TC and instructor monitoring form.


o Miscellaneous Documentation - The Independent Instructor will keep the

following documents easily accessible for review:

▪ Signed original of the current TC Independent Instructor contract.

▪ Appropriate documentation that the Independent Instructor has

general liability insurance with a minimum of $1,000,000 liability

insurance coverage and a deductible no greater than $25,000.

▪ Memos from the AHA.

▪ Any correspondence from the AHA ECC Committee and the AHA office.

▪ Semi-annual Statistical Reports.

▪ Manikin cleaning instructions and records.

▪ Records of grievances and complaints (including reconciliation).

▪ Course schedules.

▪ Schedule of Fees.

▪ Any other information deemed appropriate by the TC.

▪ The following disclaimer MUST be printed on all promotional materials,

announcements, websites that list your classes:

The American Heart Association strongly promotes knowledge and proficiency in all AHA courses

and has developed instructional materials for this this purpose. Use of these materials in an

educational course does not represent course sponsorship by the AHA. Any fees charged for such

a course, except for a portion of fees needed for AHA course materials; do not represent income

to the AHA.

Training Sites

Training Site Defined

This is a group of instructors and/or physical site with any two (2) of the following:

• Has own equipment

• Develops, advertises and conducts most, if not all, courses at a location separate from the

TC

• Is a separate business, organization, etc. from the TC

• Has a Training Site Coordinator

• Training Site Record Keeping Responsibilities:

o Training Sites will maintain an easily accessible file with the following course

documents for each course, filed by month and year. This information is to be

kept for three (3) years. The Training Sites and TC Coordinator record keeping

responsibilities include the following, but are not limited to:


▪ Provider Course Documentation – Training Site is responsible for

creating and updating the Class Information Form for each class.

▪ Instructor Course (New and Renewal) Documentation - Documentation

is to be sent to the TC within two (2) weeks after the instructor course.

Another copy of the completed course roster and course completion

requirement forms are to be sent within ninety (90) days after the

course and should include, but not limited to instructor agreement of

affiliation with TC and instructor monitoring form.

o Miscellaneous Documentation - The Training Site will keep the following

documents easily accessible for review:

▪ Signed original of the current TC Training Site contract.

▪ Appropriate documentation that the Training Site has liability

insurance with a minimum of $1,000,000 liability insurance coverage

and a deductible no greater than $25,000.

▪ Memos from the AHA.

▪ Any correspondence from the AHA ECC Committee and the AHA office.

▪ Semi-annual Statistical Reports.

▪ Manikin cleaning instructions and records.

▪ Records of grievances and complaints (including reconciliation).

▪ Course schedules.

▪ Schedule of Fees.

▪ Any other information deemed appropriate by the TC.

▪ The following disclaimer MUST be printed on all promotional materials,

announcements, websites that list your classes:

The American Heart Association strongly promotes knowledge and proficiency in all AHA courses

and has developed instructional materials for this this purpose. Use of these materials in an

educational course does not represent course sponsorship by the AHA. Any fees charged for such

a course, except for a portion of fees needed for AHA course materials; do not represent income

to the AHA.

Independent Instructor and Training Site Process and Policy

Requirements to Become Aligned

Regardless if you are an Independent Instructor or a Training Site, you will need to complete an

Application for Alignment with the City of Coral Springs Training Center. All information on the

Application along with the supporting documents must be completed for the application to be


considered. The Application for Alignment can be found on the 911CPR.org website under

Training Center Alignment. Upon acceptance, an Independent Instructor Agreement or a

Training Site Agreement will be sent to the contact on record to complete. As part of the process,

your equipment will be inspected and you will need to be monitored. Alignment is not complete

until agreements are signed by both parties.

Compliance

The City of Coral Springs Training Center, the Independent Instructors and the Training Sites all

have an obligation to remain compliant with the AHA rules and regulations as outlined in the

most recent Program Administration Manual (PAM). Any violations can results in a shutdown of

the TC and immediate suspension of all businesses aligned with the TC. You can affect each

other’s livelihood and business!

In addition to the PAM rules and regulations, each Independent Instructor and Training Site must

abide by the rules and regulations set forth by the TC. These rules exist to ensure all aligned

businesses are operating legitimately.

Violations

Along with compliance come violations. Should an Independent Instructor or Training Site violate

any rules or regulations in regard to the AHA compliance or the TC compliance, a penalty will be

incurred. Because of the possible impact to all businesses align under the TC; the penalties carry

a significant weight. Each and every affiliate, training site and internal instructor has an obligation

to conduct their business in the utmost professional manner and within the guidelines under AHA

and the City of Coral Springs. Any compliance violation in regard to a class, including but not

limited to instructors, ratios and equipment, will result in penalties.

• 1st occurrence $250.00

• 2nd occurrence $500.00

• 3rd occurrence 6 month suspension- TS unused eCards will be reclaimed and will not be

reimbursed

• 4th occurrence termination of alliance


Dispute Resolution Policy

Should an Independent Instructor or Training Site need to dispute a violation, a Grievance and

Appeals Form will need to be completed and submitted within 2 business days of notification of

the violation. The TCC will investigate and review the grievance and will return a decision within

3 business days.

Class Information

Independent Instructors and Training Sites will be responsible for keeping the TC informed of all

scheduled classes. This is accomplished using the electronic Class Information Form, see

Appendix A, located in your Orbund account. The form is broken into 3 steps and then an Office

Use Only section. Please follow the directions on this form to ensure your compliance. You will

need to create a form for each class you have scheduled. These forms are due by the 20th of each

month for the following month.

Any additional classes added to the schedule must be done with no less than a 48 hour notice.

Anything less than 48 hours will result in a $25 fine.

Electronic Account

eCards can only be purchased after the completion of class, Step 1 and Step 2 of The Class

Information Form is completed and lastly a compliance check by the TCC. Assuming all is in

compliance, the TCC will add the fees to the Orbund record. eCards will be distributed only after

payment of the invoice.

eCard Distribution

For Independent Instructors, upon successful completion of the class, all steps of the Class

Information form and a valid compliance check, the TCC will distribute the eCards to the students.

Please allow up to 10 business days from the time of the compliance check for eCard distribution.

Training Sites will be responsible for sending eCards to their students.


eCard Replacement

For Independent Instructors, the TC is responsible for eCard replacements. Students can search

for their e-cards to re-print at: https://ecards.heart.org/student/myecards. Students can also go

go to www.911cpr.org to request a replacement card.

For Training Sites, the Training Site Coordinator is responsible for eCard replacements.

Monitoring of TCFs

Independent Instructors will be monitored by the TCF from the Training Center. The TCF will be

scheduled by the TCC based upon the class schedule submitted by the Independent Instructor,

and the AHA Monitoring Form will be used.

For Training Sites, only the Training Site TCF’s will be monitored by the City of Coral Springs

Training Center faculty. The Training Site TCF will have the responsibility of conducting the

monitoring for their instructors. Training Sites must utilize the AHA Monitoring Form.

Monitoring fees will be charged at a rate of $42.00 /hour and added to your account.

Training Site Instructor Employee - Transition to their own Training Site

Should an instructor who is aligned with a Training Site conduct a class on his/her own, the

Training Site will be subject to disciplinary actions. In addition to the mandatory implemented

fine paid by the Training Site, the instructor will have 3 options moving forward.

1. Maintain alliance with the Training Site and no longer teach independently

2. Formalize their own Training Site

3. Apply to become an Independent Instructor

Maintain Alliance with the Training Site

The instructor decides to maintain their alliance with the training site and conduct no further

classes on their own. It is at the discretion of the Training Site if they wish to implement any

further disciplinary action.

https://ecards.heart.org/student/myecards

http://www.911cpr.org/


Become a Training Site

Should the instructor decide they wish to keep teaching on their own outside of their Training

Site, the instructor will need to form their own Training Site. The instructor will be required to

contact the City of Coral Springs TCC and complete a Training Site Agreement. We will need to

inspect your equipment and monitor a class. In addition, the instructor will also need to follow

the procedures for their current Training Site.

Apply to become an Independent Instructor

Should the instructor decide they wish to keep teaching on their own outside of their Training

Site, the Instructor has the option of applying to become an Independent Instructor. We will need

to inspect your equipment and monitor a class. Please refer to the Independent Instructor

definition to determine if this is the right course of action for you.

Independent Instructor Transition to Training Center

An Independent Instructor has the option at any time to close their business and apply as a CPR

Instructor with the City of Coral Springs. In addition, should an instructor choose this option and

refer and secure his/her clientele to proceed with all future training with 911CPR.org, the

instructor will be eligible for an incentive. Please see Appendix I for the incentive information.

The class will need to be booked through [email protected] for all classes. The

instructor will need to provide a contact name and number for the TCC to schedule.

Independent Instructor Transition to Training Site

As an Independent Instructor, you are a single entity. Meaning, you do not teach with anyone

else, another instructors name will never appear on your rosters, and your rosters will never

exceed 6 students. Should you decide to expand your business or potentially partner with

another instructor, you will need to change your status to Training Site. In order to start the

process, you will need to complete a Training Site Application on 911CPR.org, along with the

supporting documentation. Upon a successful review by the TCC, a Training Site Agreement will

need to be completed.



Non-Compete

A Training Site or an Independent Instructor aligned with the City of Coral Springs cannot

conduct business in the City of Coral Springs nor the City of Parkland.


APPENDIX A – Class Information Form

Class Information - Independent Instructor & Training Site

Independent Instructor & Training Site - Scheduled Class Instructions

This Class Information Form is to be completed for each class scheduled by the Independent Instructor or

the Training Site. The form is meant to be completed in multiple stages of the class. Step 1 is prior to class.

Step 2 is after the class is completed and Step 3 is completed by the TCC.

This form is due by the 20th of each month for the following month. If this form is submitted less than 48

hours prior to a class being conducted, a penalty will be assessed. Please refer to your agreement for the

penalties.

INDEPENDENT INSTRUCTOR AND TRAINING SITE

COMPLETE THIS SECTION

Independent Instructor Name or

Training Site

STEP 1 - CLASS ANNOUNCEMENT

Document all scheduled classes for the upcoming month (each class needs to be on a separate form).

All information is required in Step 1.

Class Information

Class Date

Lead Instructor

Discipline being taught


Estimated Number of Students

Location Information

Name of Business Location

Room Number

Street Address

City

Zip

STEP 2 - UPLOADS

Upon class completion, the Independent Instructor or Training Site will need to upload a copy of the signed

roster, evaluations and exam (if applicable)

Signed Roster

Skills Performance Sheets (Remediated Students)

Healthcare Provider Exam

ACLS Exam

PALS Exam

Step 3 - INVOICE INFORMATION

Here is the invoiced amount for your class. Please log into your account and satisfy the balance. Thank

you.

Administrative Fee


Card Fee

Monitoring Fee

CSRIPS OFFICE USE ONLY

Invoice Paid Date

Number of eCards issued

Monitored By

Instructor ID

Monitoring Form

if applicable


APPENDIX B – Orbund Account Start Page


APPENDIX C – TC Instructor List

First Name Last Name Instructor ID Phone Email Address

Carli Acquaviva 5180680819 954-980-2743 [email protected]

Kevin Atkinson 5180680820 954-752-9640 [email protected]

John Atwater 1160416581 561-352-9655 [email protected]

Justin Aurora 5180680821 954-501-6755 [email protected]

Candida Botero 3150313023 954-295-9761 [email protected]

Philippe Botting 9120121410 561-926-3001 [email protected]

Tim Butler 2112314583 954-494-7158 [email protected]

Michael Caldaro 2120077899 954-346-1774 [email protected]

Juan Cardona 2112308229 561-719-2263 [email protected]

Johana Cinque 2112313506 954-445-9692 [email protected]

Elijah De Los Rios 5180680823 305-812-1566 [email protected]

Michael DiTocco 7080904862 954-323-2397 [email protected]

Kandice Dominguez-Oltz 6070334838 954-592-5762 [email protected]

Karen Dominguez-Oltz 7150346343 954-552-0222 [email protected]

Steven Fernandez 2070264322 954-818-3777 [email protected]

Steve Gelman 11140287873 954-445-6002 [email protected]

Anthony Gonzalez 5180680824 954-609-0565 [email protected]

David Gulkis 5180680825 954-899-1932 [email protected]

Megan Jayne 7150346344 954-881-6561 [email protected]

Karl Kellenberger 8060149894 954-658-8306 [email protected]

Jerome Kuketz 3101743209 305-297-6420 [email protected]

Kenneth McLymont 5130171804 954-274-8150 [email protected]

Sophia Moser 1112254509 954-801-8805 [email protected]

Eric Moshe 2070268838 954-242-8686 [email protected]

Kevin Olejniczak 1112254511 754-224-6879 [email protected]

Heather Perales 4170566295 305-322-6798 [email protected]

Alden Prince 7080930208 954-448-8764 [email protected]

Caroline Quevillon 7150346603 561-281-9309 [email protected]

Rashad Ramsahai 5180680827 954-790-4204 [email protected]

Gabriel Rodriguez 5180680828 561-755-3265 [email protected]

Christopher Russo 8091476137 954-821-6017 [email protected]

David Schneider 3112368200 954-803-2423 [email protected]

Adam Schreibman 1160405960 954-275-9324 [email protected]

Erik Schwarz 4113642536 561-654-6366 [email protected]

Jon Sepielli 10140279362 954-993-3701 [email protected]

Catherine Shoenfelt 2170536410 609-517-5889 [email protected]

Donald Souza 5180680829 505-362-2635 [email protected]


Stephanie Stiepleman 5180680829 [email protected]

David Tyrrell 11102102895 561-445-1385 [email protected]

Jason Valentine 7140263974 954-643-2850 [email protected]

Dylan Venezia 7130186424 954-708-6587 [email protected]

Michael Watts 5180680830 954-254-9108 [email protected]

John Whalen 8120117948 954-254-9108 [email protected]

Elizabeth Williams 8060150699 954-856-5516 [email protected]

Charles Wohlitka 9160499688 954-275-9324 [email protected]


APPENDIX D – Orbund Attendance


APPENDIX E – Exam Score Report

TBD


APPENDIX F – Instructor/Training Center Faculty Renewal Checklist


APPENDIX G – Equipment Inventory Count Sheet

MANIKINS FIRST AID KITS BVM

ADULT 1-4 GOOD/POOR FIRST AID KIT 1 GOOD/POOR ADULT 1 GOOD/POOR






ADULT 25-28 GOOD/POOR ADULT 7 GOOD/POOR

ADULT 29-32 GOOD/POOR AED ADULT 8 GOOD/POOR

ADULT 33-36 GOOD/POOR ARC AED 1 GOOD/POOR INFANT 1 GOOD/POOR



INFANT 1-4 GOOD/POOR ARC AED 4 GOOD/POOR INFANT 4 GOOD/POOR

INFANT 5-8 GOOD/POOR PRESTAN 1-4 GOOD/POOR INFANT 5 GOOD/POOR

INFANT 9-12 GOOD/POOR PRESTAN 5-8 GOOD/POOR INFANT 6 GOOD/POOR

INFANT 13-16 GOOD/POOR PRESTAN 9 GOOD/POOR INFANT 7 GOOD/POOR

INFANT 17-20 GOOD/POOR MEDTRONIC 1M GOOD/POOR INFANT 8 GOOD/POOR

INFANT 21-24 GOOD/POOR MEDTRONIC 2M GOOD/POOR



INFANT 33-36 GOOD/POOR

INFANT 37-40 GOOD/POOR OTHER

INFANT 41-44 GOOD/POOR KNEE PADS 1-4 GOOD/POOR



Please email Debra Hattersley at: [email protected] with items to be ordered or any equipment issues.

PHYSICAL INVENTORY COUNT SHEET

Instructor of the Day: ________________________________________________

Equipment Used:

Adult Manikin Bag #’s ________ Infant Manikin Bag #’s ________ AED # _________ First Aid Bag # _________


APPENDIX H – Instructor Monitoring tool eForm


APPENDIX I – Incentives

Incentives

Instructors who refer a client to us and the business is signed and conducted, will receive an

incentive.

If the class is:

• 6 or more students

o The referring instructor is IOD eligible

▪ $36/hour if you teach a class of 6+ students

o The referring instructor is not an IOD or is an Intern Instructor

▪ First hour of instruction: the instructor will receive $36

▪ Each additional hour: regular pay rate

o The referring instructor does NOT teach the class

▪ You will earn $36 for 1 hour as an incentive

• Less than 6 students (minimum of 3 students)

o The referring instructor is IOD eligible –

▪ $31/hour if you teach a class of less than 6 students

o The referring instructor is not an IOD or is an Intern Instructor

▪ First hour of instruction: the instructor will receive $31

▪ Each additional hour: regular pay rate

o The referring instructor does NOT teach the class

▪ You will earn $31 for 1 hour as an incentive.

You must contact Debbie Hattersley to schedule the class and the incentives will be paid upon

submittal of a completed roster.

city of coral springs training center - 911cpr.org...heartsaver first aid cpr aed is a classroom,...

Documents