city of durham police department strategic plan 2015 -2016

8/9/2019 City of Durham Police Department Strategic Plan 2015 -2016

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Durham Police Department

STRATEGIC PLAN

Core Products and Services Key Customers

Enforce Law

o Investigate Crime

o Make Arrests

o Clear Crimes

o

Records Management Crime Prevention

o Community engagement,

o Personal safety education

o Crisis intervention

o Potential perpetrator intervention

Community Emergency Response

Residents

Business and Industry

Visitors

Other Government Entities

Higher Education Institutions

Mission Statement

To minimize crime, promote safety, and enhance the quality of life in partnership with our community.

Strengths Weaknesses

Personnel (Quality, Professionalism)

o Commitment to the job

(enthusiastic, hardworking)

Training (Academy, PTO, continuing ed.)

Cooperation & Relationships in Dept.

Partnerships with other agencies/Outside

Agency Outreach and Collaboration

Technology (MDTs, ICC, etc.)

Professional Development (advancement)

o Advancement Opportunities

Accreditation

Community involvement, services, and

partnerships

Inadequately promoting Department

successes and accomplishments

Inter-division information sharing can be

enhanced

Message flow from the top of command

to line staff needs to be enhanced

Media relations shortcomings


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Opportunities Challenges

Training

o FBI, National Academy of

Leadership Development

Build & strengthen relationships with local

& regional Law enforcement agencies

Mental Health Facilities/ Hospitals/Health

care agencies

Community Involvement

Grant

Educating the public

Community expectations of security

services

Money /Lack of resources

Under-equipped

Deferred Maintenance of buildings is low

priority and slow to implement

PD understaffed

Public trust of PD is perceived to be low

Public Perceptions/Misperceptions

Judicial/Court System

Loss of community social service

programs

Goals, Objectives, Measures, and Initiatives

Well Managed City

Provide professional management that is accountable, efficient, and transparent.

Objectives and Measures Initiatives

Objective: Effectively recruit, train and retain well

qualified and diverseemployees

Measures:

% of applicants who achieve a passing scorein

each promotion cycle % of cadets completing Academy and Field

Training

% of Sworn Patrol Officers certified in target

categories

% of recruit individuals invited to apply each

testing cycle

Average sworn vacancy rate

# of officers/employees receiving the Citys

Language Incentive

% of officers living within the City limits

Expand training opportunities to provide

training in media relations, public

relations, diversity training, and mental

health issues and crisis intervention

Inventory and evaluate the Training Units

educational material to ensure that thebest training materials and practices are

being utilized

Contract for a wage bypass study to

determine if the Department provides

equitable wages to in order to retain well

qualified employees

Educate employees on the many

counseling services available to officers

and employees of the DPD

Develop a standardized internship

program to introduce qualified individuals

to the varying aspects of law enforcement

Develop a comprehensive recruitment

plan that outlines multiple approaches for

officer recruitment, including online and

social media recruitment, specified event

recruitment, and recruitment within

Durhams diverse ethnic and cultural

communities

Evaluate best practices for increasing the

number of officers living within Durham

City Limits


4/5

Objective: Increase Departmental transparency through

better communication

Measures:

% of media inquiries acknowledged within 24

hours

% increase in social media followers

# of self-initiated and submitted stories to thenews media that highlight Durham PD activities

Restructure the Public Information Unit to

incorporate a full-time Public Information

Unit Manager to increase information

dissemination and improve media and

community relations

Create a Comprehensive Communications

Plan that clearly describes the internal,

and external, communication policies andpractices of the DPD

Educate the public on community services

opportunities for engagement with

neighborhoods, schools, and youth

Encourage attendance in the Citizens

Police Academy (CPA) by placing more

emphasis on promoting the CPA via local

newspapers, DPD website, social media,

etc.

Create a Citizens digest of all the

Community Services programs and

outreach activities provided by the

Durham Police Department

Improve internal communication by

utilizing new software platforms that will

monitor and track employee training,

improve document management, enhance

accreditation compliance, and provide for

employee opinion surveys

Objective: Increase the publics trust in the Durham

Police Department

Measures:

% of residents who believe the Durham Police

Department is doing a good job protecting and

serving Durham Residents

% of residents who believe the Durham Police

Department is working closely with the

community

% of residents that feel personally safe in

Durham

# of community events participated in by the

DPD command staff # of Neighborhoods participating in National

Night Out

Conduct a Citizen Satisfaction Survey that

focuses exclusively on the DPD including

measures related to safety, trust, and

community engagement

Review Departmental policies to ensure

best practices in complaint procedures

Review traffic stop data to determine if

unexplainable statistical disparities exists

Develop procedures for the Neighborhood

Watch programs that will help foster

lasting participation in this program as well

as in the National Night Out Initiative Implement electronic complaint forms that

allow for electronic completion,

submission and tracking of complaints

Develop and/or attend training classes on

effective outreach and community

engagement techniques to help build and

maintain community partnerships

Develop and/or attend training classes on

racial equity and understanding racial and

cultural differences

Utilize state-of-the-art video technology to

capture officer/citizen interaction


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Goals, Objectives, Measures, and Initiatives

Safe and Secure Community

Provide safe and secure neighborhoods which are fundamental to the quality of life and economic

vitality of the city.

Objectives and Measures Initiatives

Objective: Meet response time standards to maximize

resident and officer safety

Measures:

Average response time for Priority 1 calls

% of P1 calls answered in less than 5.8 Minutes

% of beats not meeting the 5.8 minute standard

% of calls with a hold time of less than 90

seconds.

Use assessing software analytics to review

and determine the appropriateness of the

beat structure

Review the shift schedule to ensure the

appropriate allocation of resources to

match call volume and calls for service

Utilize online crime incident reporting

software to enable citizens to report non-

priority 1 issues via Police website

Objective: Reduce incident rates

Measure:

# of robberies per 100,000 citywide

# of burglaries per 100,000 citywide

# of Vehicle thefts citywide

% of Aggravated Assaults involving a firearm with

2 or more victims

# of Larceny from vehicles citywide

# Repeat call locations

% Change in Burglary and Part 1 crimes in

Residential Awareness Program area during the

90 day program

Property Crime Clearance Rates

Violent CrimeClearance Rate

Transition the Records Management

System of crime data reporting from UCR

format to NIBRS format to comply with

new Federal standards

Continue to develop and expand

targeted patrol operations for specific

areas based on recent crime data

Re-evaluate the need for community

services in an identified Residential

Awareness Program neighborhood (RAP)

Continue to have Violent Incident

Response Team (VIRT) develop

deployment areas identifying where

potential gang retaliation is expected

Develop new, and evaluate existing,

educational programs regarding vehicle

theft and prevention techniques

Perform a Resource Allocation Study to

evaluate if certain operational programs

are utilizing resources effectively

Objective: Provide Enhanced Traffic/Pedestrian/Bicycle

Safety

Measures:

# of alcohol related crashes

# of injury crashes

# of total crashes

# of pedestrian injuries

Implement a pilot program for all citation

data to be entered into the Record

Management System

Utilize an intersection hotspot list that

continually identifies and updates

intersection crash data

Develop educational program/materials

on pedestrian/bicycle safety

Design and implement enforcement

operations for neighborhood crosswalks

city of durham police department strategic plan 2015 -2016

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