city of lenexa citizen survey · the purpose of the survey was to assess citizen satisfaction with...

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Submitted to the City of Lenexa By: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 November 2019

City of Lenexa Citizen Survey Findings Report

2019

Contents

Executive Summary ....................................................................... i

Section 1: Charts and Graphs ....................................................... 1

Section 2: Trends Analysis .......................................................... 46

Section 3: Benchmarking Analysis .............................................. 59

Section 4: Importance‐Satisfaction Analysis .............................. 72

Section 5: Tabular Data .............................................................. 79

Section 6: Survey Instrument ................................................... 138

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Executive Summary Report

2019 City of Lenexa Citizen Survey Executive Summary

Purpose and Methodology

The City of Lenexa conducted its 10th DirectionFinder® Survey during October and November of 2019. The purpose of the survey was to assess citizen satisfaction with the delivery of major city services and to help determine priorities for the community as part of the City’s on‐going planning process.

The seven‐page survey, cover letter and postage paid return envelope were mailed to a random sample of households in the City of Lenexa. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database.

Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the on‐line version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Lenexa from participating, everyone who completed the survey on‐line was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered on‐line with the addresses that were originally selected for the random sample. If the address from a survey completed on‐line did not match one of the addresses selected for the sample, the on‐line survey was not counted.

The goal was to obtain completed surveys from at least 600 residents. The goal was exceeded with a total of 711 residents completing the survey. The overall results for the sample of 711 households have a precision of at least +/‐3.7% at the 95% level of confidence.

The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Lenexa with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflects the utilization and awareness of city services, the percentage of “don’t know” responses has been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.”

This report contains:

A summary of the methodology for administering the survey and major findings Charts showing the overall results for the 2019 survey (Section 1) Charts showing comparisons to the results from previous surveys (Section 2)

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Benchmarking data that shows how the results for the City of Lenexa compare to other cities in the United States and the Kansas City metro area (Section 3)

Importance‐satisfaction analysis that identifies priorities for investment (Section 4) Tabular data showing the overall results for all questions on the survey (Section 5) A copy of the cover letter and survey instrument (Section 6)

Overall Perceptions of the City

Ninety‐four percent (94%) of the residents surveyed, who had an opinion, indicated they were “very satisfied” or “satisfied” with the overall quality of life in the City. Ninety‐two percent (92%) of those surveyed, who had an opinion, indicated they were “very satisfied” or “satisfied” with the overall appearance of the City, and 90% were satisfied with the overall image of the City. Overall Ratings of the City

Ninety‐six percent (96%) of the residents surveyed, who had an opinion, rated the City as an “excellent” or “good” place to live. Ninety‐four percent (94%) of the residents surveyed who had an opinion rated the City as an “excellent” or “good” place to raise children. Overall Satisfaction with City Services

The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of fire and emergency medical services (94%), the overall quality of parks and trails (94%), the overall quality of police services (90%), and the overall quality and upkeep of City buildings (90%). All nine of the major categories of City services that were rated saw high levels of “very satisfied” and “satisfied” responses. Satisfaction with Specific City Services

Public Safety. The highest levels of satisfaction with public safety services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the location of fire stations (92%), how quickly fire department personnel respond to emergencies (92%), the overall feeling of safety in neighborhoods (92%), how quickly police respond to emergencies (91%), and the City’s efforts to prevent crime. (90%).

City Maintenance. The highest levels of satisfaction with City maintenance services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: snow removal on major City streets (91%) the overall cleanliness of City streets (87%), and the maintenance of traffic signals (87%).

Code Enforcement. The highest levels of satisfaction with the enforcement of City codes, based upon the combined percentage of “very satisfied” and “satisfied” responses among

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residents who had an opinion, were: enforcing the exterior maintenance of business property (76%), enforcing the maintenance of residential property throughout Lenexa (65%), and enforcing the maintenance of residential property in your neighborhood (65%).

Parks and Recreation. The highest levels of satisfaction with parks and recreation services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the maintenance of City parks (96%), proximity of City parks to your home (93%), walking and biking trails (91%), and special events and festivals (89%).

Traffic Flow. The highest levels of satisfaction with traffic flow, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the ease of north‐south travel in Lenexa by car (76%) and the ease of east‐west travel in Lenexa by car (63%).

City Communication

The highest levels of satisfaction with City communication services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: City newsletter TownTalk (92%), the availability of information about City programs and services (70%), and email updates (69%).

The top source that residents use to get information about City programs, services, and events was the City newsletter TownTalk (86%). Some of the other sources used were: Nextdoor (38%), City email updates (37%), local news outlets (30%), City website (29%), and the City’s social media sites (29%).

The one source that residents most prefer to get information from the City newsletter TownTalk (72%). City email updates (47%) was the second most preferred method of communication.

City Leadership

Seventy‐two percent (72%) of residents surveyed indicated they are either “very satisfied” or “satisfied with the overall quality of leadership provided by the City’s elected officials.

Sixty‐seven percent (67%) of residents surveyed indicated they are either “very satisfied” or “satisfied” with the overall effectiveness of appointed boards and commissions.

Sixty‐six percent (66%) of residents surveyed indicated they are either “very satisfied” or “satisfied” with the overall effectiveness of the City Manager and appointed staff.

Sixty‐one percent (61%) of residents surveyed indicated they are either “very satisfied” or “satisfied” with the overall accessibility and responsiveness of elected officials.

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Customer Service

Twenty‐eight percent (28%) of respondents indicated they have called or visited the City with a question, problem, or complaint during the past year.

Eighty‐two percent (82%) of respondents who had contacted the City during the past year indicated it was either “very easy” (50%) or “somewhat easy” (32%) to contact the person they needed to reach.

The City departments that residents had contacted most often during the past year were: Municipal Services (35%), Parks & Recreation (28%), and Police (25%).

Residents were also asked to rate the frequency that City employees displayed various behaviors. Ninety percent (90%) of residents, who had an opinion, indicated that City employees were “always” (68%) or “usually” (22%) courteous and polite, and 80% indicated that City employees “always” (48%) or “usually” (32%) did what they said they would do in a timely manner.

Additional Findings

Sixty‐three percent (63%) of respondents indicated they have visited Old Town Lenexa in the last year.

o Visiting a restaurant/bar (45%), shopping (40%), attending the Chili Challenge (35%), visiting the Community Center (32%), and visiting a nearby park or trail (32%) were the most common reasons for visiting Old Town.

Eighty‐eight percent (88%) of respondents indicated they have visited Lenexa City Center. o Visiting a restaurant/bar (74%), visiting the Rec Center (61%), visiting the indoor

Public Market (60%), visiting the outdoor Farmers Market (57%), and visiting City Center Library (55%) are the most common reasons for visiting Lenexa City Center.

Throughout the survey respondents were asked to indicate whether any member of their household has participated in various activities voting in a local election (76%), participating in their homeowners association (40%), and participating in Dumpster Days (33%) were the most popular activities.

Speeding, homes or buildings in disrepair, unmowed, weedy lots and yards, traffic congestions, and stealing or theft are the neighborhood problems that should be the top priority for improvement according to respondents.

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Short Term Trends

From 2017 to 2019, satisfaction ratings improved in 31 of the 65 areas that were assessed. There were significant increases (4% or more) in satisfaction in 11 of the areas, there were significant decreases in 15 areas. The areas that had a significant increase or decrease in satisfaction since 2017 are listed below. The tables below are meant to serve as a quick reference for the significant changes in ratings that exist from the 2017 to 2019 surveys. The percentage change from the 2017 to 2019 survey is in the far right column of the table. To view all of the trends please refer to the trends section of this report (Section 2).

Trends from 2017 to 2019 2017 2019

Percentage Change from 2017 to 2019

Combination of "Very Satisfied" and "Satisfied" responses

Services with Significantly Higher Ratings in 2019 Walking and biking trails 83.2% 91.7% 8.5% Enforcing the maintenance of residential property throughout Lenexa 57.9% 65.3% 7.4%

City social media accounts 59.3% 66.2% 6.9% Enforcing the exterior maintenance of business property 68.8% 75.7% 6.9% The City's efforts to prevent crime 83.0% 89.6% 6.6% Arts and cultural programs 72.3% 77.6% 5.3% Snow removal on neighborhood streets 75.6% 80.4% 4.8% Fees charged for programs and classes 63.0% 67.7% 4.7% Enforcement of local traffic laws 74.5% 79.1% 4.6% Overall quality of services provided by the City 85.2% 89.4% 4.2% Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams) 77.5% 81.4% 3.9%

Services with Significantly Lower Ratings in 2019 City efforts to keep you informed about local issues 73.3% 65.6% ‐7.7% The usefulness of the City's website 67.5% 59.8% ‐7.7% The availability of information about City programs and services 77.7% 70.3% ‐7.4% Police safety education programs 79.4% 72.1% ‐7.3% City swimming pools 80.9% 73.6% ‐7.3% Overall maintenance of City streets 85.7% 79.0% ‐6.7% The level of public involvement in local decision‐making 51.6% 46.2% ‐5.4% Ambulance transport by JoCo Med‐Act 86.4% 81.2% ‐5.2% The ease of travel by bicycle in Lenexa 41.5% 36.9% ‐4.6% Overall effectiveness of City communication with the public 79.5% 75.3% ‐4.2% Overall enforcement of City codes and ordinances 69.8% 65.6% ‐4.2% Overall value that you receive for your City tax dollars and fees 74.1% 70.1% ‐4.0% The ease of east‐west travel in Lenexa by car 67.7% 63.8% ‐3.9% Overall quality of police services 93.5% 89.9% ‐3.6%

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Long Term Trends

From 2005 to 2019, satisfaction ratings improved in 40 of the 57 areas that were assessed. There were significant increases (4% or more) in satisfaction in 25 of the areas, there were significant decreases in eight areas. The areas that had a significant increase or decrease in satisfaction since 2005 are listed below. The tables below are meant to serve as a quick reference for the significant changes in ratings that exist from the 2005 to 2019 surveys. The percentage change from the 2005 to 2019 survey is in the far right column of the table. To view all of the trends please refer to the trends section of this report (Section 2).

Trends from 2005 to 2019 2005 2019



Services with Significantly Higher Ratings in 2019 The ease of east‐west travel in Lenexa by car 44.0% 63.8% 19.8% The City's efforts to prevent crime 75.0% 89.6% 14.6% Overall flow of traffic and congestion management in the City 53.0% 66.1% 13.1% E‐mail updates (My Lenexa News, Road Closure Alerts, etc.) 56.0% 68.7% 12.7% Walking and biking trails 81.0% 91.7% 10.7% The visibility of police in non‐residential areas 65.0% 74.8% 9.8% Enforcing the maintenance of residential property throughout Lenexa 56.0% 65.3% 9.3%

Enforcement of local traffic laws 70.0% 79.1% 9.1% Enforcing the exterior maintenance of business property 68.0% 75.7% 7.7% Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams) 74.0% 81.4% 7.4%

Maintenance of street signs 77.0% 83.7% 6.7% Overall appearance of the City 86.0% 92.2% 6.2% The ease of north‐south travel in Lenexa by car 70.0% 75.7% 5.7% Outdoor athletic fields (i.e. baseball, soccer, and softball) 72.0% 77.1% 5.1% How quickly police respond to emergencies 86.0% 90.8% 4.8% Maintenance of major City streets (excluding KDOT highways) 77.0% 81.8% 4.8% City newsletter TownTalk 87.0% 91.7% 4.7% Enforcing the mowing and trimming of grass and weeds on private property 55.0% 59.7% 4.7%

Overall image of the City 86.0% 90.5% 4.5% Snow removal on neighborhood streets 76.0% 80.4% 4.4% How quickly fire department personnel respond to emergencies 87.0% 91.3% 4.3% Overall quality of fire and emergency medical services 90.0% 94.2% 4.2% Police safety education programs 68.0% 72.1% 4.1% Mowing and trimming along City streets and other public areas 77.0% 80.9% 3.9% Maintenance of City parks 92.0% 95.6% 3.6%

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Trends from 2005 to 2019 2005 2019



Services with Significantly Lower Ratings in 2019 The level of public involvement in local decision‐making 56.0% 46.2% ‐9.8% Overall effectiveness of the City Manager and appointed staff 75.0% 65.9% ‐9.1% City efforts to keep you informed about local issues 74.0% 65.6% ‐8.4% The availability of information about City programs and services 78.0% 70.3% ‐7.7% The usefulness of the City's website 67.0% 59.8% ‐7.2% Overall quality of leadership provided by the City's elected officials 78.0% 71.0% ‐7.0%

City swimming pools 80.0% 73.6% ‐6.4% Overall effectiveness of boards and commissions (Planning, Arts, Parks, etc.) 71.0% 66.7% ‐4.3%

How the City of Lenexa Compares to Other Communities Nationally

Satisfaction ratings for The City of Lenexa rated the same as or above the U.S. average in all 59 areas that were assessed. The City of Lenexa rated significantly higher than the U.S. average (difference of 4% or more) in 57 of these areas. Listed below are the comparisons between the City of Lenexa and the U.S. average:

U.S. Benchmark Comparisons Lenexa U.S.

Percentage Change from U.S. Average


Services with Significantly Higher Ratings Overall quality of services provided by the City 89.4% 48.2% 41.2% City swimming pools 73.6% 33.4% 40.2% Overall maintenance of City streets 79.0% 42.2% 36.8% Overall quality of customer service you receive from City employees 77.2% 42.4% 34.8% The City's efforts to prevent crime 89.6% 55.5% 34.2% Walking and biking trails 91.7% 57.7% 34.0% Maintenance of major City streets (excluding KDOT highways) 81.8% 48.3% 33.5% Overall quality of leadership provided by the City's elected officials 71.0% 37.5% 33.5% Maintenance of neighborhood streets 78.4% 45.1% 33.3% Overall value that you receive for your City tax dollars and fees 70.1% 36.9% 33.2% Snow removal on neighborhood streets 80.4% 48.2% 32.2% Snow removal on major City streets 90.6% 60.0% 30.6% Overall effectiveness of the City Manager and appointed staff 65.9% 35.6% 30.3% Overall effectiveness of City communication with the public 75.3% 45.9% 29.4% Overall image of the City 90.5% 61.2% 29.3%

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Services with Significantly Higher Ratings (Continued) As a place to work 83.4% 54.4% 29.0% How quickly police respond to emergencies 90.8% 61.8% 29.0% The availability of information about City programs and services 70.3% 41.5% 28.8% Mowing and trimming along City streets and other public areas 80.9% 52.2% 28.7% Overall appearance of the City 92.2% 63.8% 28.5% Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams) 81.4% 53.5% 27.9%

Overall cleanliness of City streets (street sweeping) 87.0% 59.2% 27.8% Maintenance of City sidewalks 69.5% 43.2% 26.3% Maintenance of City parks 95.6% 70.1% 25.5% Overall feeling of safety in your neighborhood 91.1% 65.7% 25.4% As a place to live 96.0% 70.7% 25.3% How well the City is planning growth 70.0% 45.4% 24.6% Enforcing the exterior maintenance of business property 75.7% 51.5% 24.3% As a place to raise children 93.7% 70.0% 23.7% Enforcing the mowing and trimming of grass and weeds on private property 59.7% 36.3% 23.4%

City efforts to keep you informed about local issues 65.6% 42.6% 23.1% They did what they said they would do in a timely manner 80.2% 57.2% 23.0% Overall quality of police services 89.9% 67.5% 22.4% Enforcing the maintenance of residential property throughout Lenexa 65.3% 43.4% 21.9% Overall quality of life in the City 93.3% 71.7% 21.6% They helped me resolve an issue to my satisfaction 70.4% 48.9% 21.5% Outdoor athletic fields (i.e. baseball, soccer, and softball) 77.1% 56.2% 20.9% Police safety education programs 72.1% 51.7% 20.5% They gave prompt, accurate and complete answers to questions 77.9% 57.6% 20.3% They were courteous and polite 90.2% 70.2% 20.0% Adequacy of City street lighting 76.0% 56.6% 19.5% The visibility of police in neighborhoods 74.9% 55.9% 19.0% Adult programs and classes 72.7% 55.0% 17.8% Maintenance of street signs 83.7% 67.5% 16.2% Lenexa Rec Center 81.2% 65.9% 15.3% Overall flow of traffic and congestion management in the City 66.1% 51.0% 15.2% The visibility of police in non‐residential areas 74.8% 59.8% 15.0% The level of public involvement in local decision‐making 46.2% 31.3% 14.9% Enforcement of local traffic laws 79.1% 64.7% 14.4% City social media accounts 66.2% 52.5% 13.7%

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Services with Significantly Higher Ratings (Continued) Overall quality of fire and emergency medical services 94.2% 81.1% 13.1% Overall enforcement of City codes and ordinances 65.6% 52.5% 13.1% Youth programs and classes 74.3% 62.1% 12.3% Ease of registering for programs and classes 74.1% 62.0% 12.1% How quickly fire department personnel respond to emergencies 91.3% 79.3% 12.0% They made it easy for me to handle my request 73.7% 64.2% 9.5% Efforts to educate you about fire prevention 66.3% 62.2% 4.1% How the City of Lenexa Compares to Other Communities Locally

Satisfaction ratings for The City of Lenexa rated the same as or above the Kansas City metro average in 59 of the 60 areas that were assessed. The City of Lenexa rated significantly higher than the Kansas City metro average (difference of 4% or more) in 55 of these areas. Listed below the comparisons between the City of Lenexa and the Kansas City metro average:

KC Metro Benchmark Comparisons Lenexa

KC Metro

Percentage Change from KC Metro Average


Services with Significantly Higher Ratings Overall appearance of the City 92.2% 55.0% 37.2% Overall maintenance of City streets 79.0% 46.7% 32.3% Overall image of the City 90.5% 62.3% 28.3% Maintenance of neighborhood streets 78.4% 50.3% 28.1% Walking and biking trails 91.7% 64.0% 27.7% The City's efforts to prevent crime 89.6% 62.0% 27.6% Maintenance of major City streets (excluding KDOT highways) 81.8% 55.1% 26.7%

Enforcing the exterior maintenance of business property 75.7% 50.5% 25.2% Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams) 81.4% 58.4% 23.0%

Overall feeling of safety in your neighborhood 91.1% 68.4% 22.7% Enforcing the maintenance of residential property throughout Lenexa 65.3% 42.7% 22.6%

Snow removal on neighborhood streets 80.4% 59.0% 21.5% As a place to work 83.4% 62.1% 21.3% How well the City is planning growth 70.0% 49.3% 20.7% Adult programs and classes 72.7% 52.3% 20.4% Overall quality of services provided by the City 89.4% 69.2% 20.2%

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KC Metro



Services with Significantly Higher Ratings (Continued) Overall cleanliness of City streets (street sweeping) 87.0% 66.8% 20.2% Maintenance of City parks 95.6% 75.5% 20.1% Youth programs and classes 74.3% 54.4% 19.9% Overall quality of life in the City 93.3% 74.0% 19.3% How quickly police respond to emergencies 90.8% 71.9% 18.9% Overall value that you receive for your City tax dollars and fees 70.1% 51.4% 18.7%

Maintenance of City sidewalks 69.5% 51.4% 18.1% Overall enforcement of City codes and ordinances 65.6% 48.4% 17.2% As a place to raise children 93.7% 76.9% 16.8% Lenexa Rec Center 81.2% 64.8% 16.4% Overall effectiveness of City communication with the public 75.3% 59.0% 16.3%

Overall effectiveness of boards and commissions (Planning, Arts, Parks, etc.) 66.7% 50.8% 15.9%

Snow removal on major City streets 90.6% 74.7% 15.9% Enforcing the mowing and trimming of grass and weeds on private property 59.7% 43.8% 15.9%

Overall quality of leadership provided by the City's elected officials 71.0% 55.2% 15.8%

City social media accounts 66.2% 50.4% 15.8% Outdoor athletic fields (i.e. baseball, soccer, and softball) 77.1% 62.4% 14.7% City swimming pools 73.6% 58.9% 14.7% Enforcement of local traffic laws 79.1% 64.6% 14.5% Overall quality of police services 89.9% 75.7% 14.2% As a place to live 96.0% 82.4% 13.6% Adequacy of City street lighting 76.0% 63.1% 12.9% The availability of information about City programs and services 70.3% 57.4% 12.9%

Police safety education programs 72.1% 59.3% 12.9% Ease of registering for programs and classes 74.1% 61.6% 12.5% Mowing and trimming along City streets and other public areas 80.9% 69.4% 11.5%

Overall effectiveness of the City Manager and appointed staff 65.9% 54.5% 11.4%

City efforts to keep you informed about local issues 65.6% 54.9% 10.7% The visibility of police in non‐residential areas 74.8% 64.5% 10.3% Overall flow of traffic and congestion management in the City 66.1% 56.5% 9.6%

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KC Metro



Services with Significantly Higher Ratings (Continued) The visibility of police in neighborhoods 74.9% 65.7% 9.2% Maintenance of traffic signals 86.4% 77.3% 9.1% How quickly fire department personnel respond to emergencies 91.3% 83.1% 8.2%

Overall quality of fire and emergency medical services 94.2% 86.0% 8.2% Overall quality of customer service you receive from City employees 77.2% 69.7% 7.5%

The level of public involvement in local decision‐making 46.2% 38.8% 7.5% They did what they said they would do in a timely manner 80.2% 73.6% 6.6%

Maintenance of street signs 83.7% 77.7% 6.0% They were courteous and polite 90.2% 85.9% 4.3%

Investment Priorities Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis. This analysis examined the importance residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in Section 4 of this report.

Overall Priorities for the City by Major Category. This analysis reviewed the importance of and satisfaction with major categories of City services. This analysis was conducted to help set the overall priorities for the City. In 2019 there were no high priority items. The table below shows the importance‐satisfaction rating for the 11 major categories of City services that were rated.

2019 Importance-Satisfaction RatingLenexa, KansasOverall City Services

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank

Importance-Satisfaction

RatingI-S Rating

Rank

Medium Priority (IS <.10)47% 3 79% 7 0.0977 129% 4 66% 10 0.0973 274% 2 90% 3 0.0748 375% 1 94% 1 0.0433 49% 7 66% 11 0.0310 5

10% 6 81% 6 0.0180 6

7% 8 75% 9 0.0170 721% 5 94% 2 0.0124 86% 9 82% 5 0.0098 94% 10 77% 8 0.0082 10

Overall maintenance of City streetsOverall flow of traffic and congestion management in the CityOverall quality of police servicesOverall quality of fire and emergency medical servicesOverall enforcement of City codes and ordinancesOverall quality of the City’s stormwater system (storm drains, pipes, culverts, streams)Overall effectiveness of City communication with the publicOverall quality of parks and trailsOverall quality of recreation programsOverall quality of customer service you receive from City employeesOverall quality and upkeep of City buildings 2% 11 90% 4 0.0021 11

Section 1 Charts and Graphs

69%

64%

62%

45%

48%

35%

30%

42%

35%

18%

26%

25%

30%

28%

45%

34%

46%

49%

36%

41%

48%

39%

5%

5%

8%

9%

16%

15%

14%

17%

19%

20%

26%

1%

2%

2%

1%

2%

4%

7%

6%

6%

14%

9%

Overall quality of parks and trails

Overall quality of police services

Overall quality and upkeep of City buildings

Overall quality of recreation programs

Overall quality of the City’s stormwater system

Overall maintenance of City streets

Overall enforcement of City codes and ordinances

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1)

Q1. Overall Servicesby percentage of respondents (excluding don't knows)

Source: ETC Institute (2019)

Overall quality of fire and emergency medical services

Overall flow of traffic and congestion management in the City

Overall quality of customer service you receive from City employees

Overall effectiveness of City communication with the public

75%

74%

47%

29%

21%

10%

9%

7%

6%

4%

2%



Overall quality of parks and trails



Overall quality of recreation programs


0% 20% 40% 60% 80% 100%1st Choice 2nd Choice 3rd Choice

Q2. Overall Services That Are Most Important For The City of Lenexa to Provide

by percentage of respondents who selected the item as one of their top three choices






54%

44%

47%

46%

45%

28%

34%

40%

48%

43%

43%

42%

42%

36%

5%

5%

7%

9%

9%

21%

17%

2%

2%

2%

2%

4%

10%

13%

Overall quality of life in the City

Overall appearance of the City

Overall image of the City

Overall quality of services provided by the City

Overall quality of your neighborhood

How well the City is planning growth

0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1)

Q3. Perceptions of Lenexaby percentage of respondents (excluding don't knows)


Overall value that you receive for your City tax dollars and fees

70%

69%

53%

26%

25%

30%

3%

5%

15%

1%

1%

2%

As a place to live

As a place to raise children

As a place to work

0% 20% 40% 60% 80% 100%

Q4. Overall Ratings of Lenexaby percentage of respondents (excluding don't knows)


Excellent (5) Good (4) Fair (3) Below Average/Poor (2/1)

23%

25%

25%

22%

48%

42%

41%

39%

21%

25%

28%

30%

8%

8%

6%

9%

Overall effectiveness of boards and commissions

0% 20% 40% 60% 80% 100%


Q5. City Leadershipby percentage of respondents (excluding don't knows)


Overall accessibility and responsiveness of elected officials

Overall quality of leadership provided by the City's elected officials

Overall effectiveness of the City Manager and appointed staff

76%

40%

16%

14%

14%

7%

Voted in a local election

Participated in your homeowners association

Participated in a City‐sponsored outreach study

Attended a City Council meeting

Contacted a City Council member

Attended a Planning Commission meeting

0% 20% 40% 60% 80% 100%

Q6. In the last year, have you or any members of your family...

by percentage of respondents


49%

54%

49%

53%

41%

40%

46%

32%

32%

29%

36%

28%

43%

38%

43%

38%

49%

43%

35%

47%

43%

46%

37%

38%

8%

8%

8%

8%

8%

15%

18%

14%

20%

22%

26%

31%

1%

2%

1%

2%

2%

1%

7%

5%

4%

2%

3%

The location of fire stations

Overall feeling of safety in your neighborhood

How quickly police respond to emergencies

The City's efforts to prevent crime

Visibility of fire department personnel

Ambulance transport by JoCo Med‐Act

Enforcement of local traffic laws

The visibility of police in neighborhoods

The visibility of police in non‐residential areas

Police safety education programs

Efforts to educate you about fire prevention

0% 20% 40% 60% 80% 100%


Q9. Public Safetyby percentage of respondents (excluding don't knows)


How quickly fire department personnel respond to emergencies

54%

42%

36%

24%

13%

6%

5%

3%

2%

1%

1%

0%










Visibility of fire department personnel


0% 20% 40% 60% 80% 100%1st Choice 2nd Choice

Q10. Public Safety Services That Are Most Important For The City of Lenexa to Provide

by percentage of respondents who selected the item as one of their top two choices



19%

13%

Called Police Department or used police services

0% 20% 40% 60% 80% 100%




Called Fire Department or used fire/emergency medical services

46%

37%

37%

40%

33%

34%

34%

38%

32%

29%

31%

24%

24%

45%

50%

50%

45%

50%

48%

47%

43%

47%

49%

45%

46%

35%

6%

10%

11%

12%

14%

12%

14%

12%

13%

17%

14%

19%

35%

3%

3%

2%

3%

3%

6%

6%

8%

9%

5%

10%

11%

6%

Snow removal on major City streets

Overall cleanliness of City streets

Maintenance of traffic signals

Maintenance of walking / biking trails

Maintenance of street signs

Maintenance of major City streets

Snow removal on neighborhood streets

Maintenance of neighborhood streets

Drainage of rainwater off City streets

Adequacy of City street lighting

Maintenance of City sidewalks

Information you receive about stormwater issues

0% 20% 40% 60% 80% 100%


Q12. City Maintenanceby percentage of respondents (excluding don't knows)


Mowing and trimming along City streets and other public areas

62%

37%

29%

19%

8%

7%

7%

6%

5%

4%

2%

1%

0%






Maintenance of walking / biking trails

Drainage of rainwater off City streets




Information you receive about stormwater issues


0% 20% 40% 60% 80% 100%

1st Choice 2nd Choice

Q13. City Maintenance Services That Are Most Important For The City of Lenexa to Provide




33%

18%

17%

Participated in Dumpster Days

Reported a maintenance issue to City

0% 20% 40% 60% 80% 100%




Used a rain barrel, rain garden or native plants at your home

Q15. Would you be in favor of eliminating one of the two Dumpster Days and replacing it

with a spring yard waste pickup?by percentage of respondents


39%

31%

30%

Yes No Don’t know

28%

21%

23%

20%

48%

44%

42%

40%

20%

25%

21%

26%

4%

9%

14%

14%

Enforcing the maintenance of residential property

0% 20% 40% 60% 80% 100%


Q16. Code Enforcementby percentage of respondents (excluding don't knows)


Enforcing the exterior maintenance of business property

Enforcing the mowing and trimming of grass and weeds on private property

Enforcing the maintenance of residential property in your neighborhood

throughout Lenexa

48%

45%

34%

30%


0% 20% 40% 60% 80% 100%

1st Choice 2nd Choice

Q17. Code Enforcement Services That Are Most Important For The City of Lenexa to Provide





Enforcing the maintenance of residential property in your neighborhood

throughout Lenexa

14%

13%Obtained a permit or license from City

0% 20% 40% 60% 80% 100%




Interacted with City’s Community Standards (code enforcement) staff

97%

92%

89%

82%

81%

81%

78%

77%

75%

71%

71%

63%

56%

41%

3%

8%

10%

16%

16%

13%

18%

18%

22%

25%

26%

32%

33%

42%

1%

1%

1%

2%

3%

6%

4%

5%

3%

4%

3%

5%

11%

18%

Graffiti

Loitering

Abandoned vehicles

Street litter

Stray animals

Drugs

Cluttered, junky yards/porches

Upkeep of rental properties

Homes/buildings in disrepair

Noisy animals

Stealing/theft

Unmowed, weedy lots/yards

Traffic congestion

Speeding

0% 20% 40% 60% 80% 100%

Not a Problem (1) Minor Problem (2) Major Problem (3)

Q19. To What Extent Are the Following Problems In Your Neighborhood?

by percentage of respondents (excluding don't knows)


36%

31%

29%

24%

20%

13%

13%

13%

9%

6%

2%

2%

2%

1%

Speeding

Homes/buildings in disrepair

Unmowed, weedy lots/yards

Traffic congestion

Stealing/theft

Cluttered, junky yards/porches

Upkeep of rental properties

Drugs

Noisy animals

Street litter

Stray animals

Abandoned vehicles

Loitering

Graffiti


Q20. Problems That Should Be The Top Priority For Improvement In Your Neighborhood



58%

60%

53%

52%

48%

35%

36%

40%

36%

37%

36%

35%

35%

28%

38%

33%

38%

37%

34%

43%

42%

35%

38%

36%

37%

36%

36%

40%

3%

5%

6%

11%

13%

21%

20%

24%

22%

18%

24%

22%

27%

24%

1%

2%

2%

1%

6%

1%

3%

1%

4%

8%

3%

7%

2%

9%

Maintenance of City parks

Proximity of City parks to your home

Walking and biking trails

Special events and festivals

Lenexa Rec Center

Arts and cultural programs

Outdoor athletic fields

Youth programs and classes

Ease of registering for programs and classes

City swimming pools

Adult programs and classes

Lenexa Farmers Market (outdoor)

Senior programs and classes

Fees charged for programs and classes

0% 20% 40% 60% 80% 100%


Q21. Parks and Recreationby percentage of respondents (excluding don't knows)


62%

25%

15%

15%

10%

8%

8%

8%

6%

5%

4%

3%

2%

2%



Lenexa Rec Center

Special events and festivals

City swimming pools

Proximity of City parks to your home


Lenexa Farmers Market (outdoor)

Senior programs and classes



Arts and cultural programs



0% 20% 40% 60% 80% 100%1st Choice 2nd Choice

Q22. Parks and Recreation Services That Are Most Important For The City of Lenexa to Provide



91%

66%

41%

33%

33%

32%

28%

14%

Visited a City park

Ridden a bike for exercise or leisure

Used a City athletic field or outdoor sport court

Visited an outdoor City swimming pool

Participated in a City recreation program or class

Ridden a bike to get to a destination

0% 20% 40% 60% 80% 100%




Attended a special event or festival sponsored by Lenexa

Attended an art program or event sponsored by Lenexa

86%

38%

37%

30%

29%

29%

10%

4%

City newsletter (TownTalk)

Nextdoor

City email updates

Local news outlets

City website

City's social media sites

I like Lenexa mobile app

Other

0% 20% 40% 60% 80% 100%

Q24. Where do you current get news and information about City programs, services and events?



72%

47%

29%

28%

21%

18%

10%

3%


City email updates


City website

Nextdoor

Local news outlets


Other


Q25. Sources Of Information You Most Prefer to Get Information From The City



54%

27%

33%

31%

24%

19%

18%

19%

38%

43%

36%

36%

41%

41%

29%

24%

7%

25%

28%

31%

26%

35%

35%

52%

1%

5%

4%

3%

8%

5%

18%

6%

City newsletter TownTalk

E‐mail updates

City social media accounts

The usefulness of the City's website

I Like Lenexa mobile app

0% 20% 40% 60% 80% 100%


Q26. Communicationby percentage of respondents (excluding don't knows)


The availability of information about City programs and services

City efforts to keep you informed about local issues

The level of public involvement in local decision‐making

24%

19%

17%

11%

52%

44%

42%

26%

14%

17%

29%

38%

10%

19%

12%

25%

The ease of north‐south travel in Lenexa by car

The ease of east‐west travel in Lenexa by car

The ease of pedestrian travel in Lenexa

The ease of travel by bicycle in Lenexa

0% 20% 40% 60% 80% 100%


Q27. Traffic Flowby percentage of respondents (excluding don't knows)


Q28. Have you called or visited the City with a question, problem, or complaint during the past year?


28%

72%

Yes No

by percentage of respondents (excluding don't knows)

Q28a. How easy was it to contact the person you needed to reach?

50%

32%10%

8%

Very easy Somewhat easy Difficult Very difficult


by percentage of respondents who contacted or visited the City during the past year (excluding don't knows)

35%

28%

25%

14%

11%

5%

3%

1%

16%

Municipal Services

Parks & Recreation

Police

Community Development

City Manager

Fire

Communications

Municipal Court

Other

0% 20% 40% 60% 80% 100%

Q28b. What department did you contact?


by percentage of respondents who contacted or visited the City during the past year

68%

48%

49%

49%

45%

22%

32%

29%

25%

25%

4%

7%

11%

13%

10%

6%

13%

11%

13%

20%

They were courteous and polite

They made it easy for me to handle my request

They helped me resolve an issue to my satisfaction

0% 20% 40% 60% 80% 100%

Always (5) Usually (4) Sometimes (3) Seldom/Never (2/1)

Q28c. How Frequently Employees Displayed The Following Behaviors

by percentage of respondents who contacted or visited the City during the past year (excluding don't knows)


They gave prompt, accurate and complete answers to questions

They did what they said they would do in a timely manner

Q29. Have you visited Old Town Lenexa in the last year?


63%

38%

Yes No

by percentage of respondents (excluding not provided)

45%

40%

35%

32%

32%

28%

16%

11%

5%

9%

Visited a restaurant/bar

Shopped

Attended Chili Challenge

Visited Community Center

Visited nearby park or used recreation trail

Attended July 4th activities

Attended Food Truck Frenzy in Old Town

Visited Senior Center

Work near Old Town

Other

0% 20% 40% 60% 80% 100%

Q29a. In the last year, which activities have you participated in or attended in Old Town?


by percentage of respondents who visited Old Town Lenexa in the last year

Q30. Have you visited Lenexa City Center?


88%

13%

Yes No


74%

61%

60%

57%

55%

42%

31%

29%

19%

18%

15%

14%

9%

2%

2%

Visited a restaurant/bar

Visited Rec Center

Visited indoor Public Market

Visited outdoor Farmers Market

Visited City Center Library

Shopped

Visited City Hall

Visited nearby park or used recreation trail

Attended Art Fair

Attended Public Market event

Visited other fitness facility

Attended other event

Had family or friends stay at hotel

Work near City Center

Other

0% 20% 40% 60% 80% 100%

Q30a. In the last year, which activities have you participated in or attended at Lenexa City Center?


by percentage of respondents who visited Lenexa City Center in the last year

Q31. Demographics: Including yourself, how many people in your household are...


5%

5%

6%6%4%12%

15%

16%

14%

11%

6%

Under age 5 Ages 5‐9 Ages 10‐14 Ages 15‐19 Ages 20‐24 Ages 25‐34Ages 35‐44 Ages 45‐54 Ages 55‐64 Ages 65‐74 Ages 75+


Q32. Demographics: Are you or other members of your household of Spanish, Hispanic, or Latino Heritage?


7%

93%

Yes No


Q33. Demographics: Race/Ethnicityby percentage of respondents

88.2%

4.6%

3.8%2.7%

0.4%0.3%

White Black or African American AsianTwo or more races Native Hawaiian or other Pacific Islander American Indian or Alaska Native


0.4%0.3%

Q34. Demographics: Approximately how many years have you lived in Lenexa?

19%

13%

12%

13%

23%

21%

0‐5 6‐11 11‐15 16‐20 21‐30 31+Source: ETC Institute (2019)


Q35. Demographics: Do you plan to retire in Lenexa?


72%

18%

10%

Yes No Not provided


Q36. Demographics: Do you own or rent your current residence?


78%

22%

Own Rent


Q37. Demographics: What is your age?

17%

21%

22%

20%

20%

18‐34 35‐44 45‐54 55‐64 65+



Q38. Demographics: Would you say your total annual household income is...

3%

6%

8%

11%

17%

21%

17%

18%

Under $30K $30K to $49,999 $50K to $69,999 $70K to $89,999$90K to $119,999 $120K to $174,999 $175K+ Not provided



Q39. Demographics: Your gender:


50%

50%

Male Female


0.10% of respondents selected "I prefer to self identify”

Q40. Demographics: What is the primary language spoken in your home?

98.2%0.4%

1.4%

English Spanish OtherSource: ETC Institute (2019)


0.4%

Q41. Demographics: How many people in your household are employed in each of the following areas:

44%

25%

25%

6%

Outside Lenexa, but within Johnson County Within City limits of LenexaOutside Johnson County, but within KC Metro Outside KC Metro Area



Section 2 Trends Analysis

94%

90%

90%

81%

79%

77%

75%

66%

66%

93%

94%

90%

78%

86%

81%

80%

69%

70%

90%

90%

87%

74%

77%

79%

77%

53%

68%






0% 20% 40% 60% 80% 100%

2019 2017 2005

Q1. Overall Services2019, 2017, & 2005

by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)






93%

92%

91%

89%

70%

70%

92%

89%

89%

85%

74%

73%

93%

86%

86%

73%

69%






0% 20% 40% 60% 80% 100%2019 2017 2005

Q3. Perceptions of Lenexa2019, 2017, & 2005



Not asked in 2005


96%

94%

83%

96%

95%

80%

96%

97%

85%

As a place to live


As a place to work

0% 20% 40% 60% 80% 100%2019 2017 2005

Q4. Overall Ratings of Lenexa2019, 2017, & 2005



71%

67%

66%

68%

64%

68%

78%

71%

75%


0% 20% 40% 60% 80% 100%2019 2017 2005

Q5. City Leadership2019, 2017, & 2005





92%

91%

91%

90%

81%

79%

75%

75%

72%

92%

92%

88%

83%

86%

75%

77%

72%

79%

90%

87%

86%

75%

79%

70%

76%

65%

68%









0% 20% 40% 60% 80% 100%2019 2017 2005

Q9. Public Safety2019, 2017, & 2005




91%

87%

86%

84%

82%

81%

80%

76%

70%

89%

88%

89%

87%

83%

81%

76%

75%

68%

88%

86%

84%

77%

77%

77%

76%

77%

68%









0% 20% 40% 60% 80% 100%

2019 2017 2005

Q12. City Maintenance2019, 2017, & 2005




76%

65%

60%

69%

58%

60%

68%

56%

55%


0% 20% 40% 60% 80% 100%

2019 2017 2005

Q16. Code Enforcement2019, 2017, & 2005





96%

92%

77%

74%

74%

68%

94%

83%

77%

71%

81%

63%

92%

81%

72%

72%

80%

67%





City swimming pools


0% 20% 40% 60% 80% 100%

2019 2017 2005

Q21. Parks and Recreation2019, 2017, & 2005



86%

37%

29%

29%

10%

84%

27%

31%

25%

10%

89%

28%

37%

17%

12%


City email updates

City website



0% 20% 40% 60% 80% 100%2019 2017 2015

Q24. Preferred Communication Methods2019, 2017, & 2015



92%

70%

69%

66%

66%

60%

46%

89%

78%

66%

59%

73%

68%

52%

87%

78%

56%

74%

67%

56%

City newsletter TownTalk

E‐mail updates



0% 20% 40% 60% 80% 100%

2019 2017 2005

Q26. Communication2019, 2017, & 2005






Not asked in 2005

76%

64%

59%

37%

79%

68%

61%

42%

70%

44%

56%

35%

The ease of north‐south travel in Lenexa by car

The ease of east‐west travel in Lenexa by car

The ease of pedestrian travel in Lenexa

The ease of travel by bicycle in Lenexa

0% 20% 40% 60% 80% 100%

2019 2017 2005

Q27. Traffic Flow2019, 2017, & 2005



90%

80%

78%

70%

91%

79%

83%

71%

90%

76%

77%

73%



0% 20% 40% 60% 80% 100%

2019 2017 2005

Q28c. Customer Service2019, 2017, & 2005





Section 3 Benchmarking Analysis

DirectionFinder Survey Benchmarking Summary Report

ETC Institute’s DirectionFinder® program was originally developed in 1999 to help community leaders use statistically valid community survey data as a tool for making better decisions. Since November 1999, the survey has been administered in more than 200 cities and counties in 43 states. Most participating communities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2019 to a random sample of residents in the continental United States and (2) survey results from 29 in or near the Kansas City Metropolitan area where the DirectionFinder® survey was administered between 2018 and 2019. The communities included in the Kansas City Metropolitan area averages that are shown in this report are listed below:

Atchison, KS Basehor, KS Edgerton, KS Fairway, KS Gardner, KS Johnson County, KS Merriam, KS Olathe, KS Overland Park, KS Prairie Village, KS

Roeland Park, KS Shawnee, KS Topeka, KS Wyandotte County, KS Blue Springs, MO Branson, MO Columbia, MO Grain Valley, MO Grandview, MO Independence, MO

Kansas City, MO Lebanon, MO Lee's Summit, MO Raymore, MO Riverside, MO Rolla, MO Smithville, MO Springfield, MO St. Joseph, MO

The first set shows how the results for the City of Lenexa compare to the national average and Kansas City Metropolitan average. The blue bar shows the results for the City of Lenexa. The grey bar shows the Kansas City Metropolitan area average from communities who have administered the DirectionFinder® survey between 2018 and 2019. The orange bar shows the results of a national survey that was administered by ETC Institute to a random sample of U.S. residents during the summer of 2019. ETC Institute does not maintain benchmarking data for all of the items that were included in the City’s 2019 survey.

Only items that ETC Institute maintains benchmarking data for are included in this section.

94%

90%

81%

79%

77%

75%

66%

66%

86%

76%

58%

47%

70%

59%

57%

48%

81%

68%

54%

42%

42%

46%

51%

53%





0% 20% 40% 60% 80% 100%

Lenexa KC Metro U.S.

Q1. Overall ServicesLenexa vs. KC Metro vs. U.S. Average







93%

92%

91%

89%

70%

70%

74%

55%

62%

69%

51%

49%

72%

64%

61%

48%

37%

45%






0% 20% 40% 60% 80% 100%


Q3. Perceptions of LenexaLenexa vs. KC Metro vs. U.S. Average




96%

94%

83%

82%

77%

62%

71%

70%

54%

As a place to live


As a place to work

0% 20% 40% 60% 80% 100%Lenexa KC Metro U.S.

Q4. Overall Ratings of LenexaLenexa vs. KC Metro vs. U.S. Average



71%

67%

66%

55%

51%

55%

38%

36%


0% 20% 40% 60% 80% 100%


Q5. City LeadershipLenexa vs. KC Metro vs. U.S. Average





U.S. Average Not Available

91%

91%

91%

90%

81%

79%

75%

75%

72%

66%

83%

68%

72%

62%

79%

65%

66%

65%

59%

79%

66%

62%

55%

81%

65%

56%

60%

52%

62%










0% 20% 40% 60% 80% 100%


Q9. Public SafetyLenexa vs. KC Metro vs. U.S. Average




KC Metro Average Not Available

91%

87%

86%

84%

82%

81%

80%

78%

76%

70%

75%

67%

77%

78%

55%

69%

59%

50%

63%

51%

60%

59%

68%

48%

52%

48%

45%

57%

43%










0% 20% 40% 60% 80% 100%


Q12. City MaintenanceLenexa vs. KC Metro vs. U.S. Average




U.S. Average Not Available

76%

65%

60%

51%

43%

44%

51%

43%

36%


0% 20% 40% 60% 80% 100%


Q16. Code EnforcementLenexa vs. KC Metro vs. U.S. Average





96%

92%

81%

77%

74%

74%

74%

73%

76%

64%

65%

62%

54%

62%

59%

52%

70%

58%

66%

56%

62%

62%

33%

55%



Lenexa Rec Center




City swimming pools


0% 20% 40% 60% 80% 100%


Q21. Parks and RecreationLenexa vs. KC Metro vs. U.S. Average



70%

66%

66%

60%

46%

57%

50%

55%

56%

39%

42%

53%

43%

59%

31%



0% 20% 40% 60% 80% 100%


Q26. CommunicationLenexa vs. KC Metro vs. U.S. Average






90%

80%

78%

74%

70%

86%

74%

77%

80%

70%

70%

57%

58%

64%

49%


They made it easy for me to handle my request


0% 20% 40% 60% 80% 100%


Q28c. Customer ServiceLenexa vs. KC Metro vs. U.S. Average





Section 4 Importance‐Satisfaction Analysis

Importance‐Satisfaction Analysis City of Lenexa, Kansas

Overview Today, City officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied.

The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision‐making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high.

Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)].

Example of the Calculation: Respondents were asked to identify the services they think are most important for the City to provide. Forty‐seven percent (47%) of respondents selected the overall maintenance of City streets, as one of the most important services for the City to provide.

With regard to satisfaction, 79% of respondents surveyed rated the City’s overall performance in the overall maintenance of City streets, as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐S rating for the overall maintenance of City streets, was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 47% was multiplied by 21% (1‐0.79). This calculation yielded an I‐S rating of 0.0977 which ranked first out of 11 major service categories.

The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service.

The lowest rating is 0.00 and could be achieved under either of the following two situations: If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the three most important areas

for the City to emphasize over the next two years.

Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis.

Definitely Increase Emphasis (IS>=0.20) Increase Current Emphasis (0.10<=IS<0.20) Maintain Current Emphasis (IS<0.10)

The results for the City of Lenexa are provided on the following pages.

2019 Importance-Satisfaction RatingLenexa, KansasOverall City Services

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank


RatingI-S Rating

Rank

Medium Priority (IS <.10)Overall maintenance of City streets 47% 3 79% 7 0.0977 1Overall flow of traffic and congestion management in the City 29% 4 66% 10 0.0973 2Overall quality of police services 74% 2 90% 3 0.0748 3Overall quality of fire and emergency medical services 75% 1 94% 1 0.0433 4Overall enforcement of City codes and ordinances 9% 7 66% 11 0.0310 5Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams) 10% 6 81% 6 0.0180 6

Overall effectiveness of City communication with the public 7% 8 75% 9 0.0170 7Overall quality of parks and trails 21% 5 94% 2 0.0124 8Overall quality of recreation programs 6% 9 82% 5 0.0098 9Overall quality of customer service you receive from City employees 4% 10 77% 8 0.0082 10Overall quality and upkeep of City buildings 2% 11 90% 4 0.0021 11

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)

Most Important %: The "Most Important" percentage represents the sum of the first, second, and third

most important responses for each item. Respondents were asked to identify

the items they thought should be most important for the City to provide.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale

of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2019 DirectionFinder by ETC Institute

2019 Importance-Satisfaction RatingLenexa, KansasPublic Safety

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank


RatingI-S Rating

Rank

Medium Priority (IS <.10)How quickly police respond to emergencies 54% 1 91% 4 0.0493 1The City's efforts to prevent crime 42% 2 90% 5 0.0434 2The visibility of police in neighborhoods 13% 5 75% 9 0.0321 3How quickly fire department personnel respond to emergencies 36% 3 91% 2 0.0315 4Overall feeling of safety in your neighborhood 24% 4 91% 3 0.0216 5Ambulance transport by JoCo Med-Act 6% 6 81% 7 0.0117 6Enforcement of local traffic laws 5% 7 79% 8 0.0094 7The visibility of police in non-residential areas 3% 8 75% 10 0.0063 8Police safety education programs 1% 10 72% 11 0.0036 9The location of fire stations 2% 9 92% 1 0.0015 10Efforts to educate you about fire prevention 0% 12 66% 12 0.0013 11Visibility of fire department personnel 1% 11 83% 6 0.0013 12


Most Important %: The "Most Important" percentage represents the sum of the first and second







2019 Importance-Satisfaction RatingLenexa, KansasCity Maintenance

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank


RatingI-S Rating

Rank

High Priority (IS .10-.20)Maintenance of major City streets (excluding KDOT highways) 62% 1 82% 6 0.1121 1

Medium Priority (IS <.10)Maintenance of neighborhood streets 37% 2 78% 9 0.0808 2Snow removal on neighborhood streets 19% 4 80% 8 0.0370 3Snow removal on major City streets 29% 3 91% 1 0.0269 4Adequacy of City street lighting 8% 5 76% 11 0.0187 5Drainage of rainwater off City streets 7% 7 78% 10 0.0151 6Maintenance of City sidewalks 4% 10 70% 12 0.0113 7Maintenance of walking / biking trails 7% 6 85% 4 0.0105 8Maintenance of traffic signals 6% 8 86% 3 0.0075 9Overall cleanliness of City streets (street sweeping) 5% 9 87% 2 0.0066 10Mowing and trimming along City streets and other public areas 2% 11 81% 7 0.0042 11Information you receive about stormwater issues 1% 12 59% 13 0.0020 12Maintenance of street signs 0% 13 84% 5 0.0005 13









2019 Importance-Satisfaction RatingLenexa, KansasCode Enforcement

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank


RatingI-S Rating

Rank

High Priority (IS .10-.20)Enforcing the maintenance of residential property throughout Lenexa 48% 1 65% 2 0.1655 1Enforcing the mowing and trimming of grass and weeds on private property 30% 4 60% 4 0.1201 2

Enforcing the maintenance of residential property in your neighborhood 34% 3 65% 3 0.1187 3Enforcing the exterior maintenance of business property 45% 2 76% 1 0.1081 4









2019 Importance-Satisfaction RatingLenexa, KansasParks and Recreation

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank


RatingI-S Rating

Rank

Medium Priority (IS <.10)Lenexa Rec Center 15% 3 81% 5 0.0276 1Maintenance of City parks 62% 1 96% 1 0.0271 2City swimming pools 10% 5 74% 10 0.0253 3Lenexa Farmers Market (outdoor) 8% 8 72% 12 0.0219 4Walking and biking trails 25% 2 92% 3 0.0209 5Youth programs and classes 8% 7 74% 8 0.0203 6Senior programs and classes 6% 9 71% 13 0.0173 7Special events and festivals 15% 4 88% 4 0.0170 8Fees charged for programs and classes 4% 11 68% 14 0.0123 9Outdoor athletic fields (i.e. baseball, soccer, and softball) 5% 10 77% 7 0.0103 10Arts and cultural programs 3% 12 78% 6 0.0069 11Adult programs and classes 2% 13 73% 11 0.0066 12Proximity of City parks to your home 8% 6 94% 2 0.0051 13Ease of registering for programs and classes 2% 14 74% 9 0.0049 14









Section 5 Tabular Data

Q1. Overall. Please rate your overall satisfaction with the following major categories of services provided by the City of Lenexa. Please rate each item on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q1-1. Overall quality of fire & emergency medical services 57.1% 20.5% 4.4% 0.1% 0.3% 17.6% Q1-2. Overall quality of police services 55.8% 25.6% 7.6% 1.1% 0.4% 9.4% Q1-3. Overall flow of traffic & congestion management in City 18.0% 47.1% 20.0% 9.7% 3.8% 1.4% Q1-4. Overall maintenance of City streets 30.1% 48.1% 14.2% 4.5% 2.0% 1.1% Q1-5. Overall quality of parks & trails 61.9% 28.7% 4.4% 0.8% 0.6% 3.7% Q1-6. Overall quality of recreation programs 40.5% 29.0% 13.1% 1.5% 0.4% 15.5% Q1-7. Overall effectiveness of City communication with the public 33.1% 39.1% 17.9% 3.2% 2.7% 4.1% Q1-8. Overall enforcement of City codes & ordinances 21.4% 31.9% 20.7% 5.5% 1.7% 18.8% Q1-9. Overall quality of customer service you receive from City employees 32.3% 27.6% 12.9% 3.4% 1.4% 22.4% Q1-10. Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 32.9% 42.8% 13.8% 2.3% 1.3% 7.0% Q1-11. Overall quality & upkeep of City buildings 40.5% 40.6% 8.3% 0.6% 0.3% 9.7%

WITHOUT “DON’T KNOW” Q1. Overall. Please rate your overall satisfaction with the following major categories of services provided by the City of Lenexa. Please rate each item on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q1-1. Overall quality of fire & emergency medical services 69.3% 24.9% 5.3% 0.2% 0.3% Q1-2. Overall quality of police services 61.6% 28.3% 8.4% 1.2% 0.5% Q1-3. Overall flow of traffic & congestion management in City 18.3% 47.8% 20.3% 9.8% 3.9% Q1-4. Overall maintenance of City streets 30.4% 48.6% 14.4% 4.6% 2.0% Q1-5. Overall quality of parks & trails 64.2% 29.8% 4.5% 0.9% 0.6% Q1-6. Overall quality of recreation programs 47.9% 34.3% 15.5% 1.8% 0.5% Q1-7. Overall effectiveness of City communication with the public 34.5% 40.8% 18.6% 3.4% 2.8% Q1-8. Overall enforcement of City codes & ordinances 26.3% 39.3% 25.5% 6.8% 2.1% Q1-9. Overall quality of customer service you receive from City employees 41.7% 35.5% 16.7% 4.3% 1.8% Q1-10. Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 35.4% 46.0% 14.8% 2.4% 1.4% Q1-11. Overall quality & upkeep of City buildings 44.9% 45.0% 9.2% 0.6% 0.3%

Q2. Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the City to provide? Q2. Top choice Number Percent Overall quality of fire & emergency medical services 316 44.4 % Overall quality of police services 192 27.0 % Overall flow of traffic & congestion management in City 58 8.2 % Overall maintenance of City streets 50 7.0 % Overall quality of parks & trails 27 3.8 % Overall quality of recreation programs 2 0.3 % Overall effectiveness of City communication with the public 8 1.1 % Overall enforcement of City codes & ordinances 10 1.4 % Overall quality of customer service you receive from City employees 5 0.7 % Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 8 1.1 % None chosen 35 4.9 % Total 711 100.0 %

Q2. Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the City to provide? Q2. 2nd choice Number Percent Overall quality of fire & emergency medical services 173 24.3 % Overall quality of police services 289 40.6 % Overall flow of traffic & congestion management in City 45 6.3 % Overall maintenance of City streets 67 9.4 % Overall quality of parks & trails 42 5.9 % Overall quality of recreation programs 9 1.3 % Overall effectiveness of City communication with the public 9 1.3 % Overall enforcement of City codes & ordinances 20 2.8 % Overall quality of customer service you receive from City employees 6 0.8 % Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 9 1.3 % Overall quality & upkeep of City buildings 3 0.4 % None chosen 39 5.5 % Total 711 100.0 %

Q2. Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the City to provide? Q2. 3rd choice Number Percent Overall quality of fire & emergency medical services 43 6.0 % Overall quality of police services 46 6.5 % Overall flow of traffic & congestion management in City 101 14.2 % Overall maintenance of City streets 214 30.1 % Overall quality of parks & trails 78 11.0 % Overall quality of recreation programs 28 3.9 % Overall effectiveness of City communication with the public 32 4.5 % Overall enforcement of City codes & ordinances 34 4.8 % Overall quality of customer service you receive from City employees 15 2.1 % Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 52 7.3 % Overall quality & upkeep of City buildings 12 1.7 % None chosen 56 7.9 % Total 711 100.0 %

Q2. Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the City to provide? (top 3) Q2. Sum of top 3 choices Number Percent Overall quality of fire & emergency medical services 532 74.8 % Overall quality of police services 527 74.1 % Overall flow of traffic & congestion management in City 204 28.7 % Overall maintenance of City streets 331 46.6 % Overall quality of parks & trails 147 20.7 % Overall quality of recreation programs 39 5.5 % Overall effectiveness of City communication with the public 49 6.9 % Overall enforcement of City codes & ordinances 64 9.0 % Overall quality of customer service you receive from City employees 26 3.7 % Overall quality of City's stormwater system (storm drains, pipes, culverts, streams) 69 9.7 % Overall quality & upkeep of City buildings 15 2.1 % None chosen 35 4.9 % Total 2038

Q3. Perceptions of Lenexa. Several items that may influence your perception of the City of Lenexa are listed below. Please rate your satisfaction with each item on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q3-1. Overall appearance of City 44.0% 47.4% 5.3% 1.8% 0.6% 0.8% Q3-2. Overall image of City 46.8% 42.6% 7.0% 1.8% 0.6% 1.1% Q3-3. Overall quality of life in City 53.0% 39.2% 5.1% 0.8% 0.7% 1.1% Q3-4. Overall quality of services provided by City 44.2% 41.6% 8.4% 0.8% 0.8% 4.1% Q3-5. Overall quality of your neighborhood 44.9% 41.8% 9.0% 2.4% 1.3% 0.7% Q3-6. Overall value that you receive for your City tax & fees 27.3% 40.1% 19.7% 6.2% 3.0% 3.8% Q3-7. How well City is planning growth 31.9% 33.5% 15.8% 7.3% 4.9% 6.6%

WITHOUT “DON’T KNOW” Q3. Perceptions of Lenexa. Several items that may influence your perception of the City of Lenexa are listed below. Please rate your satisfaction with each item on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q3-1. Overall appearance of City 44.4% 47.8% 5.4% 1.8% 0.6% Q3-2. Overall image of City 47.4% 43.1% 7.1% 1.8% 0.6% Q3-3. Overall quality of life in City 53.6% 39.7% 5.1% 0.9% 0.7% Q3-4. Overall quality of services provided by City 46.0% 43.4% 8.8% 0.9% 0.9% Q3-5. Overall quality of your neighborhood 45.2% 42.1% 9.1% 2.4% 1.3% Q3-6. Overall value that you receive for your City tax & fees 28.4% 41.7% 20.5% 6.4% 3.1% Q3-7. How well City is planning growth 34.2% 35.8% 16.9% 7.8% 5.3%

Q4. Overall Ratings of Lenexa. Please rate the City of Lenexa on a scale of 5 to 1 where 5 means "excellent" and 1 means "poor," with regard to each of the following. (N=711) Below Excellent Good Neutral average Poor Don't know Q4-1. As a place to live 69.2% 25.9% 3.1% 0.7% 0.1% 1.0% Q4-2. As a place to raise children 63.4% 23.2% 4.9% 0.6% 0.3% 7.6% Q4-3. As a place to work 40.1% 22.6% 11.0% 1.1% 0.4% 24.8%

WITHOUT “DON’T KNOW” Q4. Overall Ratings of Lenexa. Please rate the City of Lenexa on a scale of 5 to 1 where 5 means "excellent" and 1 means "poor," with regard to each of the following. (without "don't know") (N=711) Below Excellent Good Neutral average Poor Q4-1. As a place to live 69.9% 26.1% 3.1% 0.7% 0.1% Q4-2. As a place to raise children 68.6% 25.1% 5.3% 0.6% 0.3% Q4-3. As a place to work 53.3% 30.1% 14.6% 1.5% 0.6%

Q5. City Leadership. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q5-1. Overall quality of leadership provided by City's elected officials 19.1% 39.1% 17.3% 3.9% 2.5% 18.0% Q5-2. Overall accessibility & responsiveness of elected officials 14.8% 26.4% 20.5% 4.5% 1.8% 31.9% Q5-3. Overall effectiveness of boards & commissions (planning, arts, parks, etc.) 19.1% 32.8% 19.7% 4.1% 2.1% 22.2% Q5-4. Overall effectiveness of City Manager & appointed staff 18.4% 30.9% 20.8% 2.8% 2.0% 25.0%

WITHOUT “DON’T KNOW” Q5. City Leadership. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q5-1. Overall quality of leadership provided by City's elected officials 23.3% 47.7% 21.1% 4.8% 3.1% Q5-2. Overall accessibility & responsiveness of elected officials 21.7% 38.8% 30.2% 6.6% 2.7% Q5-3. Overall effectiveness of boards & commissions (planning, arts, parks, etc.) 24.6% 42.1% 25.3% 5.2% 2.7% Q5-4. Overall effectiveness of City Manager & appointed staff 24.6% 41.3% 27.8% 3.8% 2.6%

Q6. In the last year, have you or any members of your family… Q6. Have you done any following in last year Number Percent Attended a City Council meeting 101 14.2 % Attended a Planning Commission meeting 46 6.5 % Contacted a City Council member 96 13.5 % Participated in a City-sponsored outreach study (Complete Streets, Vision 2040, etc.) 113 15.9 % Voted in a local election 540 75.9 % Participated in your homeowners association 284 39.9 % Total 1180

Q9. Public Safety. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q9-1. City's efforts to prevent crime 36.4% 44.2% 7.6% 1.3% 0.6% 10.0% Q9-2. How quickly police respond to emergencies 41.6% 30.2% 6.3% 0.6% 0.4% 20.8% Q9-3. Enforcement of local traffic laws 28.7% 42.6% 12.4% 5.2% 1.3% 9.8% Q9-4. Visibility of police in neighborhoods 31.1% 41.1% 19.0% 3.9% 1.3% 3.7% Q9-5. Visibility of police in non-residential areas 25.5% 39.5% 18.7% 2.4% 0.8% 13.1% Q9-6. Overall feeling of safety in your neighborhood 47.4% 41.6% 7.3% 0.8% 0.6% 2.3% Q9-7. Police safety education programs 21.9% 22.6% 16.3% 0.4% 0.6% 38.1% Q9-8. Efforts to educate you about fire prevention 19.5% 26.9% 21.8% 1.3% 0.6% 30.0% Q9-9. How quickly fire department personnel respond to emergencies 38.0% 26.9% 5.9% 0.3% 0.0% 29.0% Q9-10. Visibility of fire department personnel 34.9% 37.1% 13.1% 0.7% 0.6% 13.6% Q9-11. Location of fire stations 45.1% 39.5% 7.2% 0.3% 0.4% 7.5% Q9-12. Ambulance transport by JoCo Med-Act 27.3% 21.1% 11.0% 0.0% 0.3% 40.4%

Q9. Public Safety. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q9-1. City's efforts to prevent crime 40.5% 49.1% 8.4% 1.4% 0.6% Q9-2. How quickly police respond to emergencies 52.6% 38.2% 8.0% 0.7% 0.5% Q9-3. Enforcement of local traffic laws 31.8% 47.3% 13.7% 5.8% 1.4% Q9-4. Visibility of police in neighborhoods 32.3% 42.6% 19.7% 4.1% 1.3% Q9-5. Visibility of police in non- residential areas 29.3% 45.5% 21.5% 2.8% 1.0% Q9-6. Overall feeling of safety in your neighborhood 48.5% 42.6% 7.5% 0.9% 0.6% Q9-7. Police safety education programs 35.5% 36.6% 26.4% 0.7% 0.9% Q9-8. Efforts to educate you about fire prevention 27.9% 38.4% 31.1% 1.8% 0.8% Q9-9. How quickly fire department personnel respond to emergencies 53.5% 37.8% 8.3% 0.4% 0.0% Q9-10. Visibility of fire department personnel 40.4% 43.0% 15.1% 0.8% 0.7% Q9-11. Location of fire stations 48.8% 42.7% 7.8% 0.3% 0.5% Q9-12. Ambulance transport by JoCo Med-Act 45.8% 35.4% 18.4% 0.0% 0.5%

Q10. Which TWO of the public safety services listed in Question 9 do you think are MOST IMPORTANT for the City to provide? Q10. Top choice Number Percent City's efforts to prevent crime 227 31.9 % How quickly police respond to emergencies 214 30.1 % Enforcement of local traffic laws 15 2.1 % Visibility of police in neighborhoods 35 4.9 % Visibility of police in non-residential areas 7 1.0 % Overall feeling of safety in your neighborhood 86 12.1 % Police safety education programs 2 0.3 % How quickly fire department personnel respond to emergencies 61 8.6 % Visibility of fire department personnel 1 0.1 % Location of fire stations 2 0.3 % Ambulance transport by JoCo Med-Act 18 2.5 % None chosen 43 6.0 % Total 711 100.0 %

Q10. Which TWO of the public safety services listed in Question 9 do you think are MOST IMPORTANT for the City to provide? Q10. 2nd choice Number Percent City's efforts to prevent crime 70 9.8 % How quickly police respond to emergencies 167 23.5 % Enforcement of local traffic laws 17 2.4 % Visibility of police in neighborhoods 56 7.9 % Visibility of police in non-residential areas 11 1.5 % Overall feeling of safety in your neighborhood 87 12.2 % Police safety education programs 7 1.0 % Efforts to educate you about fire prevention 3 0.4 % How quickly fire department personnel respond to emergencies 196 27.6 % Visibility of fire department personnel 5 0.7 % Location of fire stations 11 1.5 % Ambulance transport by JoCo Med-Act 26 3.7 % None chosen 55 7.7 % Total 711 100.0 %

Q10. Which TWO of the public safety services listed in Question 9 do you think are MOST IMPORTANT for the City to provide? (top 2) Q10. Sum of top 2 choices Number Percent City's efforts to prevent crime 297 41.8 % How quickly police respond to emergencies 381 53.6 % Enforcement of local traffic laws 32 4.5 % Visibility of police in neighborhoods 91 12.8 % Visibility of police in non-residential areas 18 2.5 % Overall feeling of safety in your neighborhood 173 24.3 % Police safety education programs 9 1.3 % Efforts to educate you about fire prevention 3 0.4 % How quickly fire department personnel respond to emergencies 257 36.1 % Visibility of fire department personnel 6 0.8 % Location of fire stations 13 1.8 % Ambulance transport by JoCo Med-Act 44 6.2 % None chosen 43 6.0 % Total 1367

Q11. In the last year, have you or any members of your family… Q11. Have you done any following in last year Number Percent Called Police Department or used police services 132 18.6 % Called Fire Department or used fire/emergency medical services 92 12.9 % Total 224

Q12. City Maintenance. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q12-1. Maintenance of major City streets (excluding KDOT highways) 33.5% 46.8% 12.0% 4.2% 1.7% 1.8% Q12-2. Maintenance of neighborhood streets 30.9% 45.9% 12.2% 6.6% 2.3% 2.1% Q12-3. Maintenance of walking/biking trails 36.8% 41.2% 10.7% 1.7% 1.0% 8.6% Q12-4. Information you receive about stormwater issues 18.8% 27.8% 27.3% 3.7% 1.3% 21.1% Q12-5. Drainage of rainwater off City streets 27.4% 46.8% 16.5% 3.2% 1.1% 4.9% Q12-6. Maintenance of City sidewalks 23.1% 44.0% 18.6% 8.4% 2.5% 3.4% Q12-7. Maintenance of street signs 32.1% 48.5% 13.2% 2.0% 0.6% 3.7% Q12-8. Maintenance of traffic signals 35.6% 48.2% 11.1% 1.5% 0.6% 3.0% Q12-9. Adequacy of City street lighting 30.1% 44.6% 14.2% 7.0% 2.4% 1.7% Q12-10. Mowing & trimming along City streets & other public areas 33.1% 46.3% 13.2% 4.2% 1.3% 2.0% Q12-11. Overall cleanliness of City streets (street sweeping) 36.1% 49.1% 10.1% 2.1% 0.4% 2.1% Q12-12. Snow removal on major City streets 44.6% 43.2% 6.2% 1.8% 1.1% 3.1% Q12-13. Snow removal on neighborhood streets 35.9% 41.1% 11.4% 4.8% 2.5% 4.4%

WITHOUT “DON’T KNOW” Q12. City Maintenance. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q12-1. Maintenance of major City streets (excluding KDOT highways) 34.1% 47.7% 12.2% 4.3% 1.7% Q12-2. Maintenance of neighborhood streets 31.6% 46.8% 12.5% 6.8% 2.3% Q12-3. Maintenance of walking/biking trails 40.3% 45.1% 11.7% 1.8% 1.1% Q12-4. Information you receive about stormwater issues 23.9% 35.3% 34.6% 4.6% 1.6% Q12-5. Drainage of rainwater off City streets 28.8% 49.3% 17.3% 3.4% 1.2% Q12-6. Maintenance of City sidewalks 23.9% 45.6% 19.2% 8.7% 2.6% Q12-7. Maintenance of street signs 33.3% 50.4% 13.7% 2.0% 0.6% Q12-8. Maintenance of traffic signals 36.7% 49.7% 11.4% 1.6% 0.6% Q12-9. Adequacy of City street lighting 30.6% 45.4% 14.4% 7.2% 2.4% Q12-10. Mowing & trimming along City streets & other public areas 33.7% 47.2% 13.5% 4.3% 1.3% Q12-11. Overall cleanliness of City streets (street sweeping) 36.9% 50.1% 10.3% 2.2% 0.4% Q12-12. Snow removal on major City streets 46.0% 44.6% 6.4% 1.9% 1.2% Q12-13. Snow removal on neighborhood streets 37.5% 42.9% 11.9% 5.0% 2.6%

Q13. Which TWO of the City maintenance services listed in Question 12 do you think are MOST IMPORTANT for the City to provide? Q13. Top choice Number Percent Maintenance of major City streets (excluding KDOT highways) 391 55.0 % Maintenance of neighborhood streets 78 11.0 % Maintenance of walking/biking trails 17 2.4 % Information you receive about stormwater issues 3 0.4 % Drainage of rainwater off City streets 12 1.7 % Maintenance of City sidewalks 7 1.0 % Maintenance of traffic signals 13 1.8 % Adequacy of City street lighting 24 3.4 % Mowing & trimming along City streets & other public areas 3 0.4 % Overall cleanliness of City streets (street sweeping) 7 1.0 % Snow removal on major City streets 68 9.6 % Snow removal on neighborhood streets 41 5.8 % None chosen 47 6.6 % Total 711 100.0 %

Q13. Which TWO of the City maintenance services listed in Question 12 do you think are MOST IMPORTANT for the City to provide? Q13. 2nd choice Number Percent Maintenance of major City streets (excluding KDOT highways) 47 6.6 % Maintenance of neighborhood streets 188 26.4 % Maintenance of walking/biking trails 34 4.8 % Information you receive about stormwater issues 1 0.1 % Drainage of rainwater off City streets 37 5.2 % Maintenance of City sidewalks 19 2.7 % Maintenance of street signs 2 0.3 % Maintenance of traffic signals 26 3.7 % Adequacy of City street lighting 31 4.4 % Mowing & trimming along City streets & other public areas 13 1.8 % Overall cleanliness of City streets (street sweeping) 29 4.1 % Snow removal on major City streets 135 19.0 % Snow removal on neighborhood streets 93 13.1 % None chosen 56 7.9 % Total 711 100.0 %

Q13. Which TWO of the City maintenance services listed in Question 12 do you think are MOST IMPORTANT for the City to provide? (top 2) Q13. Sum of top 2 choices Number Percent Maintenance of major City streets (excluding KDOT highways) 438 61.6 % Maintenance of neighborhood streets 266 37.4 % Maintenance of walking/biking trails 51 7.2 % Information you receive about stormwater issues 4 0.6 % Drainage of rainwater off City streets 49 6.9 % Maintenance of City sidewalks 26 3.7 % Maintenance of street signs 2 0.3 % Maintenance of traffic signals 39 5.5 % Adequacy of City street lighting 55 7.7 % Mowing & trimming along City streets & other public areas 16 2.3 % Overall cleanliness of City streets (street sweeping) 36 5.1 % Snow removal on major City streets 203 28.6 % Snow removal on neighborhood streets 134 18.8 % None chosen 47 6.6 % Total 1366

Q14. In the last year, have you or any members of your family… Q14. Have you done any following in last year Number Percent Participated in Dumpster Days 237 33.3 % Reported a maintenance issue to City 122 17.2 % Used a rain barrel, rain garden or native plants at your home 127 17.9 % Total 486

Q15. Would you be in favor of eliminating one of the two Dumpster Days and replacing it with a spring yard waste pickup? Q15. Would you be in favor of eliminating one of two Dumpster Days & replacing it with a spring yard waste pickup Number Percent Yes 275 38.7 % No 222 31.2 % Don’t know 214 30.1 % Total 711 100.0 %

WITHOUT “DON’T KNOW” Q15. Would you be in favor of eliminating one of the two Dumpster Days and replacing it with a spring yard waste pickup? (without "don't know") Q15. Would you be in favor of eliminating one of two Dumpster Days & replacing it with a spring yard waste pickup Number Percent Yes 275 55.3 % No 222 44.7 % Total 497 100.0 %

Q16. Code Enforcement. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q16-1. Enforcing exterior maintenance of business property 22.5% 38.5% 16.5% 2.5% 0.6% 19.4% Q16-2. Enforcing maintenance of residential property in your neighborhood 20.4% 36.4% 18.6% 8.6% 3.2% 12.8% Q16-3. Enforcing maintenance of residential property throughout Lenexa 18.3% 37.6% 21.7% 6.2% 1.8% 14.5% Q16-4. Enforcing mowing & trimming of grass & weeds on private property 17.2% 33.8% 22.4% 8.6% 3.4% 14.8%

WITHOUT “DON’T KNOW” Q16. Code Enforcement. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q16-1. Enforcing exterior maintenance of business property 27.9% 47.8% 20.4% 3.1% 0.7% Q16-2. Enforcing maintenance of residential property in your neighborhood 23.4% 41.8% 21.3% 9.8% 3.7% Q16-3. Enforcing maintenance of residential property throughout Lenexa 21.4% 43.9% 25.3% 7.2% 2.1% Q16-4. Enforcing mowing & trimming of grass & weeds on private property 20.1% 39.6% 26.2% 10.1% 4.0%

Q17. Which TWO of the code enforcement services listed in Question 16 do you think are the MOST IMPORTANT for the City to provide? Q17. Top choice Number Percent Enforcing exterior maintenance of business property 230 32.3 % Enforcing maintenance of residential property in your neighborhood 152 21.4 % Enforcing maintenance of residential property throughout Lenexa 126 17.7 % Enforcing mowing & trimming of grass & weeds on private property 66 9.3 % None chosen 137 19.3 % Total 711 100.0 % Q17. Which TWO of the code enforcement services listed in Question 16 do you think are the MOST IMPORTANT for the City to provide? Q17. 2nd choice Number Percent Enforcing exterior maintenance of business property 87 12.2 % Enforcing maintenance of residential property in your neighborhood 90 12.7 % Enforcing maintenance of residential property throughout Lenexa 213 30.0 % Enforcing mowing & trimming of grass & weeds on private property 146 20.5 % None chosen 175 24.6 % Total 711 100.0 %

Q17. Which TWO of the code enforcement services listed in Question 16 do you think are the MOST IMPORTANT for the City to provide? (top 2) Q17. Sum of top 2 choices Number Percent Enforcing exterior maintenance of business property 317 44.6 % Enforcing maintenance of residential property in your neighborhood 242 34.0 % Enforcing maintenance of residential property throughout Lenexa 339 47.7 % Enforcing mowing & trimming of grass & weeds on private property 212 29.8 % None chosen 137 19.3 % Total 1247

Q18. In the last year, have you or any members of your family… Q18. Have you done any following in last year Number Percent Interacted with City’s Community Standards (code enforcement) staff 101 14.2 % Obtained a permit or license from City 91 12.8 % Total 192

Q19. Please indicate if the following items are a MAJOR PROBLEM, MINOR PROBLEM, or NOT A PROBLEM in your neighborhood. (N=711) Major problem Minor problem Not a problem Don't know Q19-1. Homes/buildings in disrepair 3.1% 20.1% 70.0% 6.8% Q19-2. Unmowed, weedy lots/yards 5.1% 30.0% 60.1% 4.9% Q19-3. Cluttered, junky yards/porches 3.5% 17.3% 73.7% 5.5% Q19-4. Graffiti 0.6% 2.5% 89.9% 7.0% Q19-5. Street litter 1.8% 15.5% 77.6% 5.1% Q19-6. Drugs 3.9% 9.6% 58.1% 28.4% Q19-7. Speeding 16.6% 39.8% 38.5% 5.1% Q19-8. Traffic congestion 10.3% 31.4% 53.7% 4.6% Q19-9. Stray animals 2.3% 14.8% 74.4% 8.6% Q19-10. Stealing/theft 2.8% 21.1% 57.8% 18.3% Q19-11. Abandoned vehicles 0.7% 8.4% 76.7% 14.2% Q19-12. Noisy animals 3.8% 23.1% 66.1% 7.0% Q19-13. Loitering 0.6% 6.6% 81.4% 11.4% Q19-14. Upkeep of rental properties 4.1% 14.1% 59.8% 22.1%

WITHOUT “DON’T KNOW” Q19. Please indicate if the following items are a MAJOR PROBLEM, MINOR PROBLEM, or NOT A PROBLEM in your neighborhood. (without "don't know") (N=711) Major problem Minor problem Not a problem Q19-1. Homes/buildings in disrepair 3.3% 21.6% 75.1% Q19-2. Unmowed, weedy lots/yards 5.3% 31.5% 63.2% Q19-3. Cluttered, junky yards/porches 3.7% 18.3% 78.0% Q19-4. Graffiti 0.6% 2.7% 96.7% Q19-5. Street litter 1.9% 16.3% 81.8% Q19-6. Drugs 5.5% 13.4% 81.1% Q19-7. Speeding 17.5% 41.9% 40.6% Q19-8. Traffic congestion 10.8% 32.9% 56.3% Q19-9. Stray animals 2.5% 16.2% 81.4% Q19-10. Stealing/theft 3.4% 25.8% 70.7% Q19-11. Abandoned vehicles 0.8% 9.8% 89.3% Q19-12. Noisy animals 4.1% 24.8% 71.1% Q19-13. Loitering 0.6% 7.5% 91.9% Q19-14. Upkeep of rental properties 5.2% 18.1% 76.7%

Q20. Which THREE of these problems listed in Question 19 do you think should be the top priorities for improvement in your neighborhood? Q20. Top choice Number Percent Homes/buildings in disrepair 133 18.7 % Unmowed, weedy lots/yards 46 6.5 % Cluttered, junky yards/porches 16 2.3 % Graffiti 1 0.1 % Street litter 15 2.1 % Drugs 38 5.3 % Speeding 146 20.5 % Traffic congestion 57 8.0 % Stray animals 1 0.1 % Stealing/theft 39 5.5 % Abandoned vehicles 4 0.6 % Noisy animals 14 2.0 % Loitering 1 0.1 % Upkeep of rental properties 35 4.9 % None chosen 165 23.2 % Total 711 100.0 %

Q20. Which THREE of these problems listed in Question 19 do you think should be the top priorities for improvement in your neighborhood? Q20. 2nd choice Number Percent Homes/buildings in disrepair 50 7.0 % Unmowed, weedy lots/yards 107 15.0 % Cluttered, junky yards/porches 31 4.4 % Graffiti 5 0.7 % Street litter 18 2.5 % Drugs 30 4.2 % Speeding 74 10.4 % Traffic congestion 63 8.9 % Stray animals 8 1.1 % Stealing/theft 49 6.9 % Abandoned vehicles 4 0.6 % Noisy animals 17 2.4 % Loitering 7 1.0 % Upkeep of rental properties 23 3.2 % None chosen 225 31.6 % Total 711 100.0 %

Q20. Which THREE of these problems listed in Question 19 do you think should be the top priorities for improvement in your neighborhood? Q20. 3rd choice Number Percent Homes/buildings in disrepair 36 5.1 % Unmowed, weedy lots/yards 53 7.5 % Cluttered, junky yards/porches 45 6.3 % Graffiti 2 0.3 % Street litter 9 1.3 % Drugs 22 3.1 % Speeding 37 5.2 % Traffic congestion 52 7.3 % Stray animals 8 1.1 % Stealing/theft 54 7.6 % Abandoned vehicles 6 0.8 % Noisy animals 31 4.4 % Loitering 6 0.8 % Upkeep of rental properties 35 4.9 % None chosen 315 44.3 % Total 711 100.0 %

Q20. Which THREE of these problems listed in Question 19 do you think should be the top priorities for improvement in your neighborhood? (top 3) Q20. Sum of top 3 choices Number Percent Homes/buildings in disrepair 219 30.8 % Unmowed, weedy lots/yards 206 29.0 % Cluttered, junky yards/porches 92 12.9 % Graffiti 8 1.1 % Street litter 42 5.9 % Drugs 90 12.7 % Speeding 257 36.1 % Traffic congestion 172 24.2 % Stray animals 17 2.4 % Stealing/theft 142 20.0 % Abandoned vehicles 14 2.0 % Noisy animals 62 8.7 % Loitering 14 2.0 % Upkeep of rental properties 93 13.1 % None chosen 165 23.2 % Total 1593

Q21. Parks and Recreation. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q21-1. Maintenance of City parks 55.8% 36.0% 3.2% 0.6% 0.4% 3.9% Q21-2. Proximity of City parks to your home 58.8% 32.5% 4.8% 1.3% 0.3% 2.4% Q21-3. Special events & festivals 48.7% 34.7% 10.0% 1.0% 0.1% 5.5% Q21-4. Walking & biking trails 49.6% 35.7% 5.8% 1.1% 0.8% 6.9% Q21-5. Youth programs & classes 25.2% 22.1% 15.5% 0.7% 0.1% 36.4% Q21-6. Adult programs & classes 26.3% 27.1% 17.7% 1.8% 0.6% 26.4% Q21-7. Senior programs & classes 22.8% 23.5% 17.3% 1.3% 0.3% 34.9% Q21-8. Arts & cultural programs 26.3% 32.2% 16.0% 0.6% 0.3% 24.6% Q21-9. Ease of registering for programs & classes 25.9% 27.7% 15.9% 2.0% 0.8% 27.7% Q21-10. Fees charged for programs & classes 20.7% 29.1% 17.4% 5.1% 1.3% 26.4% Q21-11. Outdoor athletic fields (i.e. baseball, soccer, & softball) 27.4% 32.2% 15.5% 2.0% 0.3% 22.6% Q21-12. Lenexa Rec Center 39.7% 28.0% 10.7% 3.0% 2.1% 16.6% Q21-13. City swimming pools 29.4% 28.6% 14.3% 4.6% 1.8% 21.2% Q21-14. Lenexa Farmers Market (outdoor) 29.0% 29.5% 17.9% 3.5% 2.0% 18.1%

WITHOUT “DON’T KNOW” Q21. Parks and Recreation. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q21-1. Maintenance of City parks 58.1% 37.5% 3.4% 0.6% 0.4% Q21-2. Proximity of City parks to your home 60.2% 33.3% 4.9% 1.3% 0.3% Q21-3. Special events & festivals 51.5% 36.8% 10.6% 1.0% 0.1% Q21-4. Walking & biking trails 53.3% 38.4% 6.2% 1.2% 0.9% Q21-5. Youth programs & classes 39.6% 34.7% 24.3% 1.1% 0.2% Q21-6. Adult programs & classes 35.8% 36.9% 24.1% 2.5% 0.8% Q21-7. Senior programs & classes 35.0% 36.1% 26.6% 1.9% 0.4% Q21-8. Arts & cultural programs 34.9% 42.7% 21.3% 0.7% 0.4% Q21-9. Ease of registering for programs & classes 35.8% 38.3% 22.0% 2.7% 1.2% Q21-10. Fees charged for programs & classes 28.1% 39.6% 23.7% 6.9% 1.7% Q21-11. Outdoor athletic fields (i.e. baseball, soccer, & softball) 35.5% 41.6% 20.0% 2.5% 0.4% Q21-12. Lenexa Rec Center 47.6% 33.6% 12.8% 3.5% 2.5% Q21-13. City swimming pools 37.3% 36.3% 18.2% 5.9% 2.3% Q21-14. Lenexa Farmers Market (outdoor) 35.4% 36.1% 21.8% 4.3% 2.4%

Q22. Which TWO of the Parks and Recreation services listed in Question 21 do you think are MOST IMPORTANT for the City to provide? Q22. Top choice Number Percent Maintenance of City parks 366 51.5 % Proximity of City parks to your home 17 2.4 % Special events & festivals 25 3.5 % Walking & biking trails 47 6.6 % Youth programs & classes 27 3.8 % Adult programs & classes 5 0.7 % Senior programs & classes 16 2.3 % Arts & cultural programs 7 1.0 % Ease of registering for programs & classes 3 0.4 % Fees charged for programs & classes 10 1.4 % Outdoor athletic fields (i.e. baseball, soccer, & softball) 10 1.4 % Lenexa Rec Center 38 5.3 % City swimming pools 29 4.1 % Lenexa Farmers Market (outdoor) 17 2.4 % None chosen 94 13.2 % Total 711 100.0 %

Q22. Which TWO of the Parks and Recreation services listed in Question 21 do you think are MOST IMPORTANT for the City to provide? Q22. 2nd choice Number Percent Maintenance of City parks 71 10.0 % Proximity of City parks to your home 39 5.5 % Special events & festivals 78 11.0 % Walking & biking trails 132 18.6 % Youth programs & classes 29 4.1 % Adult programs & classes 12 1.7 % Senior programs & classes 26 3.7 % Arts & cultural programs 15 2.1 % Ease of registering for programs & classes 11 1.5 % Fees charged for programs & classes 17 2.4 % Outdoor athletic fields (i.e. baseball, soccer, & softball) 22 3.1 % Lenexa Rec Center 67 9.4 % City swimming pools 39 5.5 % Lenexa Farmers Market (outdoor) 38 5.3 % None chosen 115 16.2 % Total 711 100.0 %

Q22. Which TWO of the Parks and Recreation services listed in Question 21 do you think are MOST IMPORTANT for the City to provide? (top 2) Q22. Sum of top 2 choices Number Percent Maintenance of City parks 437 61.5 % Proximity of City parks to your home 56 7.9 % Special events & festivals 103 14.5 % Walking & biking trails 179 25.2 % Youth programs & classes 56 7.9 % Adult programs & classes 17 2.4 % Senior programs & classes 42 5.9 % Arts & cultural programs 22 3.1 % Ease of registering for programs & classes 14 2.0 % Fees charged for programs & classes 27 3.8 % Outdoor athletic fields (i.e. baseball, soccer, & softball) 32 4.5 % Lenexa Rec Center 105 14.8 % City swimming pools 68 9.6 % Lenexa Farmers Market (outdoor) 55 7.7 % None chosen 94 13.2 % Total 1307

Q23. In the last year, have you or any members of your family… Q23. Have you done any following in last year Number Percent Visited a City park 646 90.9 % Used a City athletic field or outdoor sport court 236 33.2 % Visited an outdoor City swimming pool 233 32.8 % Participated in a City recreation program or class 202 28.4 % Attended an art program or event sponsored by Lenexa 225 31.6 % Ridden a bike for exercise or leisure 290 40.8 % Ridden a bike to get to a destination 98 13.8 % Attended a special event or festival sponsored by Lenexa 466 65.5 % Total 2396

Q24. Where do you currently get news and information about City programs, services, and events? Q24. Where do you currently get news & information about City programs, services, & events Number Percent City email updates (i.e. My Lenexa News, Road Closure Alerts) 262 36.8 % City newsletter (TownTalk) 614 86.4 % City's social media sites (i.e. Facebook, Twitter) 207 29.1 % City website 208 29.3 % I like Lenexa mobile app 68 9.6 % Local news outlets 213 30.0 % Nextdoor 268 37.7 % Other 26 3.7 % Total 1866

Q24-8. Other Q24-8. Other Number Percent WORD OF MOUTH 8 30.8 % KC Star 4 15.4 % TELEVISION 1 3.8 % DRIVING AROUND LENEXA 1 3.8 % LOCAL SIGNS UPDATING PROJECTS 1 3.8 % WEBSITES 1 3.8 % KCVR, BIZ JOURNAL 1 3.8 % HOA meetings 1 3.8 % SCHOOL KIDS 1 3.8 % Information Overload! Not interested in too much info! 1 3.8 % City staff 1 3.8 % Information provided at senior center and senior programs 1 3.8 % Newspaper 1 3.8 % MAIL 1 3.8 % HOMEOWNERS ASSOCIATION 1 3.8 % FACEBOOK 1 3.8 % Total 26 100.0 %

Q25. From which THREE sources of information listed in Question 24 would you prefer to get information from the City? Q25. Top choice Number Percent City email updates (i.e. My Lenexa News, Road Closure Alerts) 189 26.6 % City newsletter (TownTalk) 288 40.5 % City's social media sites (i.e. Facebook, Twitter) 58 8.2 % City website 22 3.1 % I like Lenexa mobile app 6 0.8 % Local news outlets 16 2.3 % Nextdoor 20 2.8 % Other 2 0.3 % None chosen 110 15.5 % Total 711 100.0 %

Q25. From which THREE sources of information listed in Question 24 would you prefer to get information from the City? Q25. 2nd choice Number Percent City email updates (i.e. My Lenexa News, Road Closure Alerts) 94 13.2 % City newsletter (TownTalk) 177 24.9 % City's social media sites (i.e. Facebook, Twitter) 73 10.3 % City website 82 11.5 % I like Lenexa mobile app 27 3.8 % Local news outlets 42 5.9 % Nextdoor 51 7.2 % Other 6 0.8 % None chosen 159 22.4 % Total 711 100.0 %

Q25. From which THREE sources of information listed in Question 24 would you prefer to get information from the City? Q25. 3rd choice Number Percent City email updates (i.e. My Lenexa News, Road Closure Alerts) 51 7.2 % City newsletter (TownTalk) 46 6.5 % City's social media sites (i.e. Facebook, Twitter) 71 10.0 % City website 97 13.6 % I like Lenexa mobile app 38 5.3 % Local news outlets 66 9.3 % Nextdoor 77 10.8 % Other 10 1.4 % None chosen 255 35.9 % Total 711 100.0 %

Q25. From which THREE sources of information listed in Question 24 would you prefer to get information from the City? (top 3) Q25. Sum of top 3 choices Number Percent City email updates (i.e. My Lenexa News, Road Closure Alerts) 334 47.0 % City newsletter (TownTalk) 511 71.9 % City's social media sites (i.e. Facebook, Twitter) 202 28.4 % City website 201 28.3 % I like Lenexa mobile app 71 10.0 % Local news outlets 124 17.4 % Nextdoor 148 20.8 % Other 18 2.5 % None chosen 110 15.5 % Total 1719

Q26. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q26-1. City newsletter TownTalk 49.2% 34.7% 6.5% 0.7% 0.4% 8.4% Q26-2. City social media accounts 17.4% 20.3% 17.4% 1.0% 0.8% 43.0% Q26-3. Email updates (My Lenexa News, Road Closure Alerts, etc.) 18.4% 20.4% 15.8% 1.1% 0.8% 43.5% Q26-4. I Like Lenexa mobile app 6.2% 7.9% 17.4% 1.1% 0.7% 66.7% Q26-5. Availability of information about City programs & services 21.1% 33.5% 19.5% 2.7% 0.8% 22.4% Q26-6. Level of public involvement in local decision- making 11.3% 18.4% 22.8% 7.5% 4.4% 35.7% Q26-7. Usefulness of City's website 11.7% 25.7% 21.8% 2.4% 1.0% 37.4% Q26-8. City efforts to keep you informed about local issues 19.0% 32.5% 20.4% 4.1% 2.5% 21.5%

WITHOUT “DON’T KNOW” Q26. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q26-1. City newsletter TownTalk 53.8% 37.9% 7.1% 0.8% 0.5% Q26-2. City social media accounts 30.6% 35.6% 30.6% 1.7% 1.5% Q26-3. Email updates (My Lenexa News, Road Closure Alerts, etc.) 32.6% 36.1% 27.9% 2.0% 1.5% Q26-4. I Like Lenexa mobile app 18.6% 23.6% 52.3% 3.4% 2.1% Q26-5. Availability of information about City programs & services 27.2% 43.1% 25.2% 3.4% 1.1% Q26-6. Level of public involvement in local decision-making 17.5% 28.7% 35.4% 11.6% 6.8% Q26-7. Usefulness of City's website 18.7% 41.1% 34.8% 3.8% 1.6% Q26-8. City efforts to keep you informed about local issues 24.2% 41.4% 26.0% 5.2% 3.2%

Q27. Traffic Flow. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q27-1. Ease of north-south travel in Lenexa by car 22.8% 50.4% 13.8% 8.3% 1.4% 3.4% Q27-2. Ease of east-west travel in Lenexa by car 18.7% 42.9% 16.3% 14.9% 3.8% 3.4% Q27-3. Ease of travel by bicycle in Lenexa 5.8% 13.4% 19.5% 9.6% 3.5% 48.2% Q27-4. Ease of pedestrian travel in Lenexa 12.9% 31.4% 21.9% 7.6% 1.7% 24.5%

WITHOUT “DON’T KNOW” Q27. Traffic Flow. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=711) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q27-1. Ease of north-south travel in Lenexa by car 23.6% 52.1% 14.3% 8.6% 1.5% Q27-2. Ease of east-west travel in Lenexa by car 19.4% 44.4% 16.9% 15.4% 3.9% Q27-3. Ease of travel by bicycle in Lenexa 11.1% 25.8% 37.8% 18.5% 6.8% Q27-4. Ease of pedestrian travel in Lenexa 17.1% 41.5% 29.1% 10.1% 2.2%

Q28. Customer Service. Have you called or visited the City with a question, problem, or complaint during the past year? Q28. Have you called or visited City during past year Number Percent Yes 195 27.4 % No 501 70.5 % Don't know 15 2.1 % Total 711 100.0 %

WITHOUT “DON’T KNOW” Q28. Customer Service. Have you called or visited the City with a question, problem, or complaint during the past year? (without "don't know") Q28. Have you called or visited City during past year Number Percent Yes 195 28.0 % No 501 72.0 % Total 696 100.0 %

Q28a. How easy was it to contact the person you needed to reach? Q28a. How easy was it to contact the person you needed to reach Number Percent Very easy 95 48.7 % Somewhat easy 61 31.3 % Difficult 19 9.7 % Very difficult 16 8.2 % Don't know 4 2.1 % Total 195 100.0 %

WITHOUT “DON’T KNOW” Q28a. How easy was it to contact the person you needed to reach? (without "don't know") Q28a. How easy was it to contact the person you needed to reach Number Percent Very easy 95 49.7 % Somewhat easy 61 31.9 % Difficult 19 9.9 % Very difficult 16 8.4 % Total 191 100.0 %

Q28b. What department did you contact? Q28b. What department did you contact Number Percent Police 49 25.1 % Fire 10 5.1 % Community Development 27 13.8 % Parks & Recreation 55 28.2 % Municipal Services 69 35.4 % City Manager 22 11.3 % Communications 6 3.1 % Municipal Court 1 0.5 % Other 32 16.4 % Total 271

Q28b-9. Other Q28b-9. Other Number Percent Code enforcement 3 9.4 % Mayor 2 6.3 % Animal Control 2 6.3 % CITY COUNCIL 2 6.3 % TRAFFIC ISSUE 1 3.1 % Community standards 1 3.1 % Trying to contact someone with the street department 1 3.1 % Neighbor's yard needed to be mowed 1 3.1 % PUBLIC WORKS 1 3.1 % ASH TREE REPLACEMENT PROGRAMS 1 3.1 % COMMUNITY STANDARDS 1 3.1 % EMERGENCY SERVICES 1 3.1 % LICENSING 1 3.1 % PET LICENSE ALARM LICENSE 1 3.1 % ZONING 1 3.1 % Codes Compliance 1 3.1 % Wild foxes in housing area approaching children and bus stop 1 3.1 % City Hall 1 3.1 % BUILDING PARKS 1 3.1 % Tax assessment 1 3.1 % Rain water drainage 1 3.1 % COUNCIL MEMBERS 1 3.1 % Animal control and city light burnt out 1 3.1 % City Commissioner 1 3.1 % Maintainence of creek/watersheed 1 3.1 % Rental Property Rules in Lenexa 1 3.1 % Code department 1 3.1 % Total 32 100.0 %

Q28c. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 5 to 1, where 5 means "always" and 1 means "never." (N=195) Always Usually Sometimes Seldom Never Don't know Q28c-1. They did what they said they would do in a timely manner 41.0% 27.7% 5.6% 6.7% 4.6% 14.4% Q28c-2. They gave prompt, accurate & complete answers to questions 45.6% 26.7% 10.3% 5.1% 5.1% 7.2% Q28c-3. They helped me resolve an issue to my satisfaction 41.5% 23.1% 9.2% 7.2% 10.8% 8.2% Q28c-4. They made it easy for me to handle my request 43.6% 22.6% 11.8% 5.6% 6.2% 10.3% Q28c-5. They were courteous & polite 64.1% 20.5% 3.6% 3.6% 2.1% 6.2% WITHOUT “DON’T KNOW” Q28c. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 5 to 1, where 5 means "always" and 1 means "never." (without "don't know") (N=195) Always Usually Sometimes Seldom Never Q28c-1. They did what they said they would do in a timely manner 47.9% 32.3% 6.6% 7.8% 5.4% Q28c-2. They gave prompt, accurate & complete answers to questions 49.2% 28.7% 11.0% 5.5% 5.5% Q28c-3. They helped me resolve an issue to my satisfaction 45.3% 25.1% 10.1% 7.8% 11.7% Q28c-4. They made it easy for me to handle my request 48.6% 25.1% 13.1% 6.3% 6.9% Q28c-5. They were courteous & polite 68.3% 21.9% 3.8% 3.8% 2.2%

Q29. Old Town Lenexa. Have you visited Old Town Lenexa in the last year? Q29. Have you visited Old Town Lenexa in last year Number Percent Yes 440 61.9 % No 264 37.1 % Not provided 7 1.0 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q29. Old Town Lenexa. Have you visited Old Town Lenexa in the last year? (without "not provided") Q29. Have you visited Old Town Lenexa in last year Number Percent Yes 440 62.5 % No 264 37.5 % Total 704 100.0 %

Q29a. In the last year, which activities have you participated in or attended in Old Town? Q29a. Which activities have you participated in or attended in Old Town in last year Number Percent Visited a restaurant/bar 198 45.0 % Visited Community Center 142 32.3 % Visited Senior Center 49 11.1 % Attended July 4th activities 125 28.4 % Attended Chili Challenge 155 35.2 % Attended Food Truck Frenzy in Old Town 69 15.7 % Shopped 177 40.2 % Work near Old Town 20 4.5 % Visited nearby park or used recreation trail 141 32.0 % Other 41 9.3 % Total 1117

Q29a-10. Other Q29a-10. Other Number Percent Church 7 17.5 % Dog grooming 4 10.0 % LENEXA MOONLIGHT RIDE 3 7.5 % Drive by 3 7.5 % Visited a business 3 7.5 % Walked 2 5.0 % Barber 2 5.0 % Laundromat 2 5.0 % Shopped 1 2.5 % LIVE IN OLD TOWN 1 2.5 % DENTIST 1 2.5 % Used automotive and food service businesses in Old Town 1 2.5 % Rec center 1 2.5 % CAR WASH 1 2.5 % Automobile repair 1 2.5 % Regularly attend LUMC 1 2.5 % We attend Holy Trinity Church 1 2.5 % CHILDRENS ACTIVITIES 1 2.5 % IT'S PRETTY DRIVING THROUGH OLD TOWN 1 2.5 % Methodist Church 1 2.5 % HAIR STYLIST LOCATED IN OLD TOWN 1 2.5 % GAS 1 2.5 % Total 40 100.0 %

Q30. Lenexa City Center. Have you visited Lenexa City Center (near 87th and Renner)? Q30. Have you visited Lenexa City Center Number Percent Yes 617 86.8 % No 88 12.4 % Not provided 6 0.8 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q30. Lenexa City Center. Have you visited Lenexa City Center (near 87th and Renner)? (without "not provided") Q30. Have you visited Lenexa City Center Number Percent Yes 617 87.5 % No 88 12.5 % Total 705 100.0 %

Q30a. In the last year, which activities have you participated in or attended at Lenexa City Center? Q30a. Which activities have you participated in or attended at Lenexa City Center in last year Number Percent Visited a restaurant/bar 459 74.4 % Visited Rec Center 375 60.8 % Visited other fitness facility 91 14.7 % Visited City Hall 192 31.1 % Visited City Center Library 340 55.1 % Work near City Center 13 2.1 % Shopped 258 41.8 % Had family or friends stay at hotel 54 8.8 % Visited outdoor Farmers Market 352 57.1 % Visited indoor Public Market 372 60.3 % Visited nearby park or used recreation trail 179 29.0 % Attended Art Fair 119 19.3 % Attended Public Market event (i.e. Utepils, pet parade) 109 17.7 % Attended other event 84 13.6 % Other 15 2.4 % Total 3012

Q30a-15. Other Q30a-15. Other Number Percent CENTRAL LIBRARY IN OVERLAND PARK IS MORE CONVENIENT 1 6.7 % LWMO/BEER TASTING 1 6.7 % LOOKED AROUND THE AREA 1 6.7 % OUTDOOR MUSIC CONCERTS 1 6.7 % JUST WALKED AROUND 1 6.7 % CONCERTS 1 6.7 % LENEXA HISTORICAL SOCIETY MEETING 1 6.7 % VISITED NEW LIBRARY AND WAS DISAPPOINTED IN THE CHILDRENS AREA 1 6.7 % I LIVE CLOSE BY THE CENTER 1 6.7 % Business meetings 1 6.7 % LIQUOR STORE 1 6.7 % WALK AND TALK GROUP 1 6.7 % BBQ, SPINCH FEST 1 6.7 % DRIVE THROUGH 1 6.7 % XMAS FARMERS MARKET 1 6.7 % Total 15 100.0 %

Q31. Including yourself, how many people in your household are... Sum Under age 5 90 Ages 5-9 87 Ages 10-14 100 Ages 15-19 98 Ages 20-24 70 Ages 25-34 216 Ages 35-44 258 Ages 45-54 285 Ages 55-64 250 Ages 65-74 187 Ages 75+ 105

Q32. Are you or other members of your household of Spanish, Hispanic, or Latino Heritage? Q32. Are you of Spanish, Hispanic, or Latino Heritage Number Percent Yes 50 7.0 % No 657 92.4 % Not provided 4 0.6 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q32. Are you or other members of your household of Spanish, Hispanic, or Latino Heritage? (without "not provided") Q32. Are you of Spanish, Hispanic, or Latino Heritage Number Percent Yes 50 7.1 % No 657 92.9 % Total 707 100.0 %

Q32-1. How many people in your household are of Spanish, Hispanic, or Latino Heritage? Q32a. How many people are of Spanish, Hispanic, or Latino Heritage Number Percent 1 16 32.0 % 2 13 26.0 % 3 9 18.0 % 4+ 7 14.0 % Not provided 5 10.0 % Total 50 100.0 %

WITHOUT “NOT PROVIDED” Q32-1. How many people in your household are of Spanish, Hispanic, or Latino Heritage? (without "not provided") Q32a. How many people are of Spanish, Hispanic, or Latino Heritage Number Percent 1 16 35.6 % 2 13 28.9 % 3 9 20.0 % 4+ 7 15.6 % Total 45 100.0 %

Q33. Including yourself, how many persons in your household are… Sum American Indian or Alaska Native 6 Asian 65 Black or African American 79 Native Hawaiian or other Pacific Islander 7 Two or more races 46 White 1513

Q34. Approximately how many years have you lived in Lenexa? Q34. How many years have you lived in Lenexa Number Percent 0-5 130 18.3 % 6-10 94 13.2 % 11-15 83 11.7 % 16-20 89 12.5 % 21-30 158 22.2 % 31+ 147 20.7 % Not provided 10 1.4 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q34. Approximately how many years have you lived in Lenexa? (without "not provided") Q34. How many years have you lived in Lenexa Number Percent 0-5 130 18.5 % 6-10 94 13.4 % 11-15 83 11.8 % 16-20 89 12.7 % 21-30 158 22.5 % 31+ 147 21.0 % Total 701 100.0 %

Q35. Do you plan to retire in Lenexa? Q35. Do you plan to retire in Lenexa Number Percent Yes 513 72.2 % No 125 17.6 % Not provided 73 10.3 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q35. Do you plan to retire in Lenexa? (without "not provided") Q35. Do you plan to retire in Lenexa Number Percent Yes 513 80.4 % No 125 19.6 % Total 638 100.0 %

Q36. Do you own or rent your current residence? Q36. Do you own or rent your current residence Number Percent Own 549 77.2 % Rent 157 22.1 % Not provided 5 0.7 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q36. Do you own or rent your current residence? (without "not provided") Q36. Do you own or rent your current residence Number Percent Own 549 77.8 % Rent 157 22.2 % Total 706 100.0 %

Q37. What is your age? Q37. Your age Number Percent 18-34 117 16.5 % 35-44 143 20.1 % 45-54 154 21.7 % 55-64 137 19.3 % 65+ 139 19.5 % Not provided 21 3.0 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q37. What is your age? (without "not provided") Q37. Your age Number Percent 18-34 117 17.0 % 35-44 143 20.7 % 45-54 154 22.3 % 55-64 137 19.9 % 65+ 139 20.1 % Total 690 100.0 %

Q38. Would you say your total annual household income is... Q38. Your total annual household income Number Percent Under $30K 21 3.0 % $30K to $49,999 45 6.3 % $50K to $69,999 54 7.6 % $70K to $89,999 78 11.0 % $90K to $119,999 121 17.0 % $120K to $174,999 147 20.7 % $175K+ 119 16.7 % Not provided 126 17.7 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q38. Would you say your total annual household income is... (without "not provided") Q38. Your total annual household income Number Percent Under $30K 21 3.6 % $30K to $49,999 45 7.7 % $50K to $69,999 54 9.2 % $70K to $89,999 78 13.3 % $90K to $119,999 121 20.7 % $120K to $174,999 147 25.1 % $175K+ 119 20.3 % Total 585 100.0 %

Q39. Your gender: Q39. Your gender Number Percent Male 353 49.6 % Female 353 49.6 % I prefer to self-identify 1 0.1 % Not provided 4 0.6 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q39. Your gender: (without "not provided") Q39. Your gender Number Percent Male 353 49.9 % Female 353 49.9 % I prefer to self-identify 1 0.1 % Total 707 100.0 %

Q40. What is the primary language spoken in your home? Q40. Primary language spoken in your home Number Percent English 688 96.8 % Spanish 3 0.4 % Other 10 1.4 % Not provided 10 1.4 % Total 711 100.0 %

WITHOUT “NOT PROVIDED” Q40. What is the primary language spoken in your home? (without "not provided") Q40. Primary language spoken in your home Number Percent English 688 98.1 % Spanish 3 0.4 % Other 10 1.4 % Total 701 100.0 %

Q40-3. Other Q40-3. Other Number Percent CHINESE 3 37.5 % Vietnamese 1 12.5 % PUNJABI 1 12.5 % Bengali 1 12.5 % FRENCH 1 12.5 % RUSSIAN 1 12.5 % Total 8 100.0 %

Q41. How many persons in your household are employed in each of the following areas: Sum Within City limits of Lenexa 235 Outside Lenexa, but within Johnson County 422 Outside Johnson County, but within KC Metro 235 Outside KC Metro Area 58

Q43. Would you be interested in learning more about Lenexa's Survey Research Panel? Q43. Would you be interested in learning more about Lenexa's Survey Research Panel Number Percent Yes 154 21.7 % No 557 78.3 % Total 711 100.0 %

Section 6 Survey Instrument

17101 West 87th Street Parkway / Lenexa, Kansas 66219

Telephone 913.477.7500 / Fax 913.477.7569 / www.lenexa.com

Dear Lenexa Resident,

The City of Lenexa is conducting a survey of residents to gather information about city priorities and the quality of city programs and services. The survey is part of our ongoing strategic planning process, which is designed to provide residents with the best services possible.

Please take a few minutes to complete and return this survey in the next few days. A postage-paid return envelope, addressed to ETC Institute, has been provided for your convenience. We have selected ETC Institute as our partner for this project because of its outstanding record of performance in working with communities nationwide. ETC will compile the results and present a report to the city in the weeks ahead. The report will be a valuable resource as we work to provide you with the most responsive government possible. Look for a summary of the survey results in a future issue of the Lenexa TownTalk and on the city’s website, www.lenexa.com.

If you have any questions, please call Denise Rendina, Communications Director, at (913) 477-7527 or [email protected]. Thank you for your participation in this important process.

Sincerely,

Michael A. Boehm Mayor

2019 City of Lenexa Citizen Survey

Please take a few minutes to complete this survey. Your input is an important part of the City's planning process and will be used by City leaders to make planning and investment decisions. If you have questions, please call the Communications Department at 477-7527. If you prefer you can take this survey at lenexasurvey.org.

1. Overall. Please rate your overall satisfaction with the following major categories of servicesprovided by the City of Lenexa. Please rate each item on a scale of 5 to 1, where 5 means "VerySatisfied" and 1 means "Very Dissatisfied."

How satisfied are you with... Very Satisfied

Satisfied Neutral Dissatisfied Very

Dissatisfied Don't Know

01. Overall quality of fire and emergency medical services 5 4 3 2 1 9 02. Overall quality of police services 5 4 3 2 1 9 03. Overall flow of traffic and congestion management in the City 5 4 3 2 1 9 04. Overall maintenance of City streets 5 4 3 2 1 9 05. Overall quality of parks and trails 5 4 3 2 1 9 06. Overall quality of recreation programs 5 4 3 2 1 9 07. Overall effectiveness of City communication with the public 5 4 3 2 1 9 08. Overall enforcement of City codes and ordinances 5 4 3 2 1 9

09. Overall quality of customer service you receive from City employees

5 4 3 2 1 9

10. Overall quality of the City’s stormwater system (storm drains, pipes, culverts, streams)

5 4 3 2 1 9

11. Overall quality and upkeep of City buildings 5 4 3 2 1 9

2. Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the Cityto provide? [Write in your answers below using the numbers from the list in Question 1, or circle 'NONE.']

1st: ____ 2nd: ____ 3rd: ____ NONE

3. Perceptions of Lenexa. Several items that may influence your perception of the City of Lenexaare listed below. Please rate your satisfaction with each item on a scale of 5 to 1, where 5 means"Very Satisfied" and 1 means "Very Dissatisfied."




1. Overall appearance of the City 5 4 3 2 1 9 2. Overall image of the City 5 4 3 2 1 9 3. Overall quality of life in the City 5 4 3 2 1 9 4. Overall quality of services provided by the City 5 4 3 2 1 9 5. Overall quality of your neighborhood 5 4 3 2 1 9 6. Overall value that you receive for your City tax dollars and fees 5 4 3 2 1 9 7. How well the City is planning growth 5 4 3 2 1 9

4. Overall Ratings of Lenexa. Please rate the City of Lenexa on a scale of 5 to 1 where 5 means"Excellent" and 1 means "Poor," with regard to each of the following.

How would you rate Lenexa... Excellent Good Neutral Below Average Poor Don't Know

1. As a place to live 5 4 3 2 1 9 2. As a place to raise children 5 4 3 2 1 9 3. As a place to work 5 4 3 2 1 9

5. City Leadership. For each of the following, please rate your satisfaction on a scale of 5 to 1, where5 means "Very Satisfied" and 1 means "Very Dissatisfied."




1. Overall quality of leadership provided by the City's elected officials 5 4 3 2 1 9 2. Overall accessibility and responsiveness of elected officials 5 4 3 2 1 9

3. Overall effectiveness of boards and commissions (Planning, Arts, Parks, etc.)

5 4 3 2 1 9

4. Overall effectiveness of the City Manager and appointed staff 5 4 3 2 1 9

6. In the last year, have you or any members of your family… [Check all that apply.]

____(1) attended a City Council meeting ____(2) attended a Planning Commission meeting ____(3) contacted a City Council member ____(4) participated in a City-sponsored outreach study (Complete Streets, Vision 2040, etc.) ____(5) voted in a local election ____(6) participated in your homeowners association

7. What do you like BEST about living in Lenexa? __________________________________________

__________________________________________________________________________________

8. What do you like LEAST about living in Lenexa? _________________________________________

__________________________________________________________________________________

9. Public Safety. For each of the following, please rate your satisfaction on a scale of 5 to 1, where5 means "Very Satisfied" and 1 means "Very Dissatisfied."




01. The City's efforts to prevent crime 5 4 3 2 1 9 02. How quickly police respond to emergencies 5 4 3 2 1 9 03. Enforcement of local traffic laws 5 4 3 2 1 9 04. The visibility of police in neighborhoods 5 4 3 2 1 9 05. The visibility of police in non-residential areas 5 4 3 2 1 9 06. Overall feeling of safety in your neighborhood 5 4 3 2 1 9 07. Police safety education programs 5 4 3 2 1 9 08. Efforts to educate you about fire prevention 5 4 3 2 1 9 09. How quickly fire department personnel respond to emergencies 5 4 3 2 1 9 10. Visibility of fire department personnel 5 4 3 2 1 9 11. The location of fire stations 5 4 3 2 1 9 12. Ambulance transport by JoCo Med-Act 5 4 3 2 1 9

10. Which TWO of the public safety services listed in Question 9 do you think are MOST IMPORTANTfor the City to provide? [Write in your answers below using the numbers from the list in Question 9, orcircle 'NONE'.]

1st: ____ 2nd: ____ NONE


____(1) called the Police Department or used police services ____(2) called the Fire Department or used fire/emergency medical services

12. City Maintenance. For each of the following, please rate your satisfaction on a scale of 5 to 1,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."




01. Maintenance of major City streets (excluding KDOT highways) 5 4 3 2 1 9 02. Maintenance of neighborhood streets 5 4 3 2 1 9 03. Maintenance of walking / biking trails 5 4 3 2 1 9 04. Information you receive about stormwater issues 5 4 3 2 1 9 05. Drainage of rainwater off City streets 5 4 3 2 1 9 06. Maintenance of City sidewalks 5 4 3 2 1 9 07. Maintenance of street signs 5 4 3 2 1 9 08. Maintenance of traffic signals 5 4 3 2 1 9 09. Adequacy of City street lighting 5 4 3 2 1 9 10. Mowing and trimming along City streets and other public areas 5 4 3 2 1 9 11. Overall cleanliness of City streets (street sweeping) 5 4 3 2 1 9 12. Snow removal on major City streets 5 4 3 2 1 9 13. Snow removal on neighborhood streets 5 4 3 2 1 9

13. Which TWO of the city maintenance services listed in Question 12 do you think are MOSTIMPORTANT for the City to provide? [Write in your answers below using the numbers from the list inQuestion 12, or circle 'NONE'.]

1st: ____ 2nd: ____ NONE


____(1) participated in Dumpster Days ____(2) reported a maintenance issue to the City ____(3) used a rain barrel, rain garden or native plants at your home

15. Would you be in favor of eliminating one of the two Dumpster Days and replacing it with a springyard waste pickup?

____(1) Yes ____(2) No ____(9) Don’t know

16. Code Enforcement. For each of the following, please rate your satisfaction on a scale of 5 to 1,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."




1. Enforcing the exterior maintenance of business property 5 4 3 2 1 9

2. Enforcing the maintenance of residential property in your neighborhood

5 4 3 2 1 9

3. Enforcing the maintenance of residential property throughout Lenexa

5 4 3 2 1 9

4. Enforcing the mowing and trimming of grass and weeds on private property

5 4 3 2 1 9

17. Which TWO of the code enforcement services listed in Question 16 do you think are the MOSTIMPORTANT for the City to provide? [Write in your answers below using the numbers from the list inQuestion 16, or circle 'NONE'.]

1st: ____ 2nd: ____ NONE


____(1) interacted with the City’s Community Standards (code enforcement) staff ____(2) obtained a permit or license from the City

19. Please indicate if the following items are a MAJOR PROBLEM, MINOR PROBLEM, or NOT APROBLEM in your neighborhood.

To what extent are the following problems in your neighborhood? Major Problem Minor Problem Not a Problem Don't Know

01. Homes/buildings in disrepair 3 2 1 9 02. Unmowed, weedy lots/yards 3 2 1 9 03. Cluttered, junky yards/porches 3 2 1 9 04. Graffiti 3 2 1 9 05. Street litter 3 2 1 906. Drugs 3 2 1 9 07. Speeding 3 2 1 908. Traffic congestion 3 2 1 9 09. Stray animals 3 2 1 910. Stealing/theft 3 2 1 9 11. Abandoned vehicles 3 2 1 912. Noisy animals 3 2 1 9 13. Loitering 3 2 1 914. Upkeep of rental properties 3 2 1 9

20. Which THREE of these problems do you think should be the top priorities for improvement inyour neighborhood? [Write in your answers below using the numbers from the list in Question 19, orcircle ‘None’.]

1st: ____ 2nd: ____ 3rd: ____ NONE

21. Parks and Recreation. For each of the following, please rate your satisfaction on a scale of 5 to 1,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."




01. Maintenance of City parks 5 4 3 2 1 9 02. Proximity of City parks to your home 5 4 3 2 1 9 03. Special events and festivals 5 4 3 2 1 9 04. Walking and biking trails 5 4 3 2 1 9 05. Youth programs and classes 5 4 3 2 1 9 06. Adult programs and classes 5 4 3 2 1 9 07. Senior programs and classes 5 4 3 2 1 9 08. Arts and cultural programs 5 4 3 2 1 9 09. Ease of registering for programs and classes 5 4 3 2 1 9 10. Fees charged for programs and classes 5 4 3 2 1 9 11. Outdoor athletic fields (i.e. baseball, soccer, and softball) 5 4 3 2 1 9 12. Lenexa Rec Center 5 4 3 2 1 9 13. City swimming pools 5 4 3 2 1 9 14. Lenexa Farmers Market (outdoor) 5 4 3 2 1 9

22. Which TWO of the Parks and Recreation services listed in Question 21 do you think are MOSTIMPORTANT for the City to provide? [Write in your answers below using the numbers from the list inQuestion 21, or circle 'NONE'.]

1st: ____ 2nd: ____ NONE


____(1) visited a City park ____(2) used a City athletic field or outdoor sport court ____(3) visited an outdoor City swimming pool ____(4) participated in a City recreation program or class ____(5) attended an art program or event sponsored by Lenexa ____(6) ridden a bike for exercise or leisure ____(7) ridden a bike to get to a destination ____(8) attended a special event or festival sponsored by Lenexa

24. Where do you currently get news and information about City programs, services and events?[Check all that apply.]

____(1) City e-mail updates (i.e. My Lenexa News, Road Closure Alerts) ____(2) City newsletter (TownTalk) ____(3) City's social media sites (i.e. Facebook, Twitter) ____(4) City website

____(5) I Like Lenexa mobile app ____(6) Local news outlets ____(7) Nextdoor ____(8) Other: _________________________

25. From which THREE sources of information listed in Question 24 would you prefer to getinformation from the City? [Write in your answers below using the numbers from the list in Question24, or circle 'NONE'.]

1st: ____ 2nd: ____ 3rd: ____ NONE

26. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5 means "VerySatisfied" and 1 means "Very Dissatisfied."




1. City newsletter TownTalk 5 4 3 2 1 9 2. City social media accounts 5 4 3 2 1 9 3. E-mail updates (My Lenexa News, Road Closure Alerts, etc.) 5 4 3 2 1 9 4. I Like Lenexa mobile app 5 4 3 2 1 9 5. The availability of information about City programs and services 5 4 3 2 1 9 6. The level of public involvement in local decision-making 5 4 3 2 1 9 7. The usefulness of the City's website 5 4 3 2 1 9 8. City efforts to keep you informed about local issues 5 4 3 2 1 9

27. Traffic Flow. For each of the following, please rate your satisfaction on a scale of 5 to 1, where 5means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very


1. The ease of north-south travel in Lenexa by car 5 4 3 2 1 9 2. The ease of east-west travel in Lenexa by car 5 4 3 2 1 9 3. The ease of travel by bicycle in Lenexa 5 4 3 2 1 9 4. The ease of pedestrian travel in Lenexa 5 4 3 2 1 9

28. Customer Service. Have you called or visited the City with a question, problem, or complaintduring the past year?

____(1) Yes [Answer Q28 a-c.] ____(2) No [Skip to Q29.] ____(9) Don't Know [Skip to Q29.]

28a. How easy was it to contact the person you needed to reach?

____(4) Very Easy ____(3) Somewhat Easy

____(2) Difficult ____(1) Very Difficult

____(9) Don't Know

28b. What department did you contact? [Check all that apply.]

____(1) Police ____(2) Fire ____(3) Community Development

____(4) Parks and Recreation ____(5) Municipal Services ____(6) City Manager

____(7) Communications ____(8) Municipal Court ____(9) Other: _________________

28c. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 5 to 1, where 5 means "Always" and 1 means "Never."

Frequency that: Always Usually Sometimes Seldom Never Don't Know

1. They did what they said they would do in a timely manner 5 4 3 2 1 9 2. They gave prompt, accurate and complete answers to questions 5 4 3 2 1 9 3. They helped me resolve an issue to my satisfaction 5 4 3 2 1 9 4. They made it easy for me to handle my request 5 4 3 2 1 9 5. They were courteous and polite 5 4 3 2 1 9

29. Old Town Lenexa. Have you visited Old Town Lenexa in the last year?

____(1) Yes [Answer Q29a.] ____(2) No [Skip to Q30.]

29a. In the last year, which activities have you participated in or attended in Old Town? [Checkall that apply.]

____(01) Visited a restaurant / bar ____(02) Visited the Community Center ____(03) Visited the Senior Center ____(04) Attended July 4 activities ____(05) Attended Chili Challenge

____(06) Attended Food Truck Frenzy in Old Town ____(07) Shopped ____(08) Work near Old Town ____(09) Visited nearby park or used recreation trail ____(10) Other: _____________________________________

30. Lenexa City Center. Have you visited Lenexa City Center (near 87th and Renner)?

____(1) Yes [Answer Q30a.] ____(2) No [Skip to Q31.]

30a. In the last year, which activities have you participated in or attended at Lenexa City Center?[Check all that apply.]

____(01) Visited a restaurant / bar ____(02) Visited the Rec Center ____(03) Visited other fitness facility ____(04) Visited City Hall ____(05) Visited City Center Library ____(06) Work near City Center ____(07) Shopped ____(08) Had family or friends stay at hotel

____(09) Visited the outdoor Farmers Market ____(10) Visited indoor Public Market ____(11) Visited nearby park or used recreation trail ____(12) Attended Art Fair ____(13) Attended Public Market event (i.e. Utepils, pet parade) ____(14) Attended other event ____(15) Other: _____________________________________

DEMOGRAPHICS

31. Including yourself, how many people in your household are...

Under age 5: ____ Ages 5-9: ____ Ages 10-14: ____

Ages 15-19: ____ Ages 20-24: ____ Ages 25-34: ____

Ages 35-44: ____ Ages 45-54: ____ Ages 55-64: ____

Ages 65-74: ____ Ages 75+: ____

32. Are you or other members of your household of Spanish, Hispanic, or Latino Heritage?

____(1) Yes (How many: _________ people) ____(2) No

33. Including yourself, how many persons in your household are…

American Indian or Alaska Native: ____ Asian: ____ Black or African American: ____

Native Hawaiian or other Pacific Islander: ____ Two or More Races: ____ White: ____

34. Approximately how many years have you lived in Lenexa? ______ years

35. Do you plan to retire in Lenexa? ____(1) Yes ____(2) No

36. Do you own or rent your current residence? ____(1) Own ____(2) Rent

37. What is your age? ______ years

38. Would you say your total annual household income is...

____(1) Under $30,000 ____(2) $30,000 to $49,999 ____(3) $50,000 to $69,999

____(4) $70,000 to $89,999 ____(5) $90,000 to $119,999 ____(6) $120,000 to $174,999

____(7) $175,000 or more

39. Your gender: ____(1) Male ____(2) Female ____(3) I prefer to self-identify:_________________________

40. What is the primary language spoken in your home?

____(1) English ____(2) Spanish ____(3) Other:_________________________

41. How many persons in your household are employed in each of the following areas:

Within the city limits of Lenexa: ____ Outside Lenexa, but within Johnson County: ____

Outside Johnson County, but within the KC Metro: ____ Outside the KC Metro Area: ____

42. If you have any other suggestions you would like to make, please write them here:

43. Would you be interested in learning more about Lenexa's Survey Research Panel? (The ResearchPanel is a group of residents who agree to participate in ongoing survey research sponsored by the Cityof Lenexa.)

____(1) Yes ____(2) No

43a. If "Yes" to Question 43, please provide your contact information below. Providing your contact information does not automatically sign you up for the Research Panel. ETC Institute will first provide interested residents with additional information about the Panel, and then residents can decide whether they would like to participate.

Your Name: _______________________________________ Your Email: _______________________________________

Phone: ___________________________________

This concludes the survey – Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to:

ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061

Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with city services. If your address is not correct, please provide the correct information. Thank you.

city of lenexa citizen survey · the purpose of the survey was to assess citizen satisfaction with...

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