City of Los Angeles Bureau of Sanitation

Exclusive Franchise for Commercial and

Multi-Family Solid Waste Collection:

Zero Waste LA

Mandatory Pre-Proposal Meeting

July 1, 2014

Agenda

• Welcome and Introduction

• Background

• Franchise Description/Proposal Submission/Evaluation

• Standard City Requirements

• LABAVN & BIP

• Electronic Forms

• Questions

Zero Waste LA

Program Background

• On November 14, 2012, City Council directing Sanitation to develop an Exclusive Franchise Implementation Plan (one hauler per franchise area)

• The Preliminary Plan was presented and discussed at three joint committee meetings

• Sanitation held a number of meetings with interested stakeholders including since October:

– Businesses and Business Associations

– Waste haulers and Hauler Associations

– Three focused meeting with hospitals

– Studios and representatives

• Sanitation also held an open house that focused on Franchise area development and zone map review

Development of Franchise Implementation Plan

4

• Final EIR and Franchise Ordinance

– Ordinance became effective May 28, 2014

• Finalize and Release RFP

– RFP on LABAVN on June 12, 2014

• Execute Contracts

– Mid 2016

• Customer transition

– Early 2017

Franchise Timeline

5

What is Included in the Franchise System? Included Excluded

Materials

• Solid Waste • Commingled Recyclables • Organics:

• Yard Waste • Food Waste

• Medical & Pharmaceutical Wastes • Hazardous & Radioactive Wastes • Construction and Demolition (C&D) • All recyclable materials Recycled

(“sold”) by Owner • Yard waste from landscaping business. • Other specialty waste, as designated by

the City • Bulky items from Multifamily

establishments collected by the City

Who is Included in the Franchise System? Included Excluded

Customers

• All Commercial Establishments and Multi-family Establishments within City Limits not currently serviced by City staff

• Movie studios (choice of franchised haulers)

• Federal, State, County, and other local government facilities may choose to use other services

• Institutional and residential customers, including multifamily establishments, that receive City collection services

• Movie studios filming on location

Zero Waste LA

Franchise Description

General Description

• Ten (10) year agreements

• 2-five (5) year optional renewals

• 11 Franchise zones

• Consistent services throughout the City

• High level of customer service

• Ongoing customer outreach & education

• Increased diversion

General Description

• AB 939 Fee as currently approved

• Franchise Fee

• Organics – phased in

• Combined weekly service minimum

• Established rates for extra services

• Clean vehicles

• City Call Center is first contact

General Description

• Contractors provide billing and payment collection activities

• 5th year review of Contractor performance

• Smooth transition to Franchise System

11 Franchise Zones

• One contractor/zone

• Three small Zones (Downtown, East Downtown, and Southeast L.A.)

• Small zones will be awarded individually

Smaller Zones

• These are the Franchise Zones that will be individually awarded – These Zones cannot be

combined as part of any bundle.

– A proposer awarded one of these Zones will not be awarded any other Zone.

• Each of these “small” Zones contain between 1,000 and 2,000 accounts

Zone Bundles

• May propose on one or more bundles

• 3 defined zone bundles: – HB, SLA, WLA

– NC, NE, WLA

– WLA, WV

• 1 Bundle determined by proposer (49% or fewer accounts)

• If proposing on a bundle, must propose on all individual zones included in that bundle.

Bundle 1

Harbor – HB

South LA – SLA

West LA – WLA

Bundle 2

North Central LA - NC

Northeast LA – NE

West LA – WLA

Bundle 3

West LA – WLA

West Valley – WV

Proposer Bundle

Any combination of the following Zones that does not exceed 49% of the total accounts. Harbor – HB North Central – NC Northeast – NE Northeast Valley – NEV Southeast Valley – SEV South LA – SLA West LA – WLA West Valley – WV

Scope of Services

Scope of Services

• At a minimum: Bundled Services:

– Solid Waste (black bin)- All, weekly

– Commingled Recyclables (blue bin) – All, weekly

• As requested, individual services:

– Organics, yard waste and food waste (green bin) – as requested

– Other (brown bin, special services) – as requested

High Level of Customer Service

• Call center open 24/7

• On-line billing and other services

• Outreach and Education

– Smooth transition

– Increase diversion

• Billing

– Contractor responsible for all billing

High Level of Customer Service

• Technology

– Customer Service

• Telephony

• Customer Relationship Manager (CRM)

• Web Access

– Field Operations

– Collections

– Administration

Customer Service and Transition Plan

• Service Plan

– Black Bin

– Blue Bin

– Green Bin

– Special Services

Vehicle and Routing Requirements

• Clean Fuel

• Efficient Routing –Low VMTs

• Other Vehicle Requirements

Special Services

• Hospitals

– Meet hospital special needs

– Certification, regulatory and other requirements

• Studios

– Will use a Franchise Contractor of their choosing

Contingency Plan

• Labor Peace Agreement

• Contingency Plans

• Unexpected Events

Reporting Requirements

• Daily and Real Time

• Monthly

• Quarterly

• Data

Facilities

• Transfer

• Disposal

• Processing

• Capacity requirements

• Compliance

Diversion Plan

• Strategy

• Organics Implementation

• Innovative Ideas

Cost and Franchise Fee

• Costs for:

– Collection

– Processing and Disposal

– Fuel

– Administration, Customer Service and Profit

– Container Rental

Zero Waste LA

Proposal Submission

Preparing Your Proposal

• Register for LABAVN & BIP

– Obtain all information through LABAVN

– Perform outreach for subcontracting through LABAVN – early in the proposal process

• Carefully review the RFP and all Appendices

– A detailed proposal checklist is included, and required as part of the submission

Key Dates

Description Date

RFP Available June 12, 2014

Mandatory Pre-Proposal Meeting July 1, 2014

Last Day to Submit Questions on the RFP July 31, 2014

Deadline for Sub-Contracting Outreach October 14, 2014

Proposal Deadline – AT 3:00 PM October 29, 2014

Evaluation Period October 29, 2014 - Summer 2015

Execution of Contracts Fall 2016

Transition Period Begins Fall 2016

Service Start Date Early 2017

Zero Waste LA

Evaluation

Evaluation Categories

CATEGORY PERCENT DISTRIBUTION OF PONTS

Qualifications 10%

Customer Service, Outreach and Education 25%

Service Plan 20%

Diversion Plan 25%

Cost and Franchise Fee Proposals 20%

Total 100%

Proposal Format (Section 3.2-3.3)

• One (1) unbound original of the entire proposal, including all original signatures.

• Five (5) paper copies of the entire proposal, labeled “COPY”, in 3-ring binders.

• If applicable, one (1) unbound copy of the proposal with confidential material entirely blacked out; including statement of defense for actions brought against the CITY

• Two (2) electronic copies of the entire proposal, compatible with Microsoft Office Suite and /or Adobe Acrobat, submitted on a CD.

Elements of the Proposal

• Proposal Format (3.10)

– Narrative

– Electronic forms

– Required attachments

• City Forms

• Other

• ALL ARE REQUIRED

• Appendix 9

Complete Document

• Note submission requirements

• BAVN/BIP requirements

• Electronic forms on CD

• All due by 3:00 PM, October 29, 2014.

• City Contracting: www.LABAVN.org • City of Los Angeles, Bureau of Sanitation:

http://www.lacitysan.org/index.htm

• Zero Waste LA (Franchise) Website http://www.lacitysan.org/ZeroWasteLA/index.html

• Contact us at:

– ZeroWasteLA@lacity.org

Important Websites

Questions?