CLAIMS COMMITTEE SPECIAL MEETING AGENDA

Downey City Hall Thursday, April 4, 2019 2nd Floor Training Room 10:00 A.M. 1111 Brookshire Ave. Downey, CA 90241

CALL TO ORDER ESTABLISHMENT OF QUORUM/INTRODUCTIONS PUBLIC COMMENTS This time is reserved for members of the public to address the Committee relative to matters of ICRMA that are not on the agenda. Persons wishing to address items on the agenda will be permitted to do so during the discussion of the item. No action may be taken on non-agenda items unless authorized by law. Comments will be limited to five minutes per person, twenty minutes in total. APPROVAL OF AGENDA AS POSTED OR AMENDED As a matter of procedure, the Committee should approve the agenda. OPEN SESSION As to each agenda item, the Committee may take action and/or receive informational reports as appropriate.

A. Proposed Change to the Liability Program Manager ......................................................................... 2 Action: Consider the Carl Warren & Company proposal to replace Dwight Kunz as the Liability Program Manager.

CLOSING COMMENTS This time is reserved to identify matters for future Committee business. ADJOURNMENT FUTURE MEETING May 8, 2019, Downey City Hall 2nd Floor Training Room

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact ICRMA at (949) 349-9879. Notification 48 hours before the meeting will enable ICRMA to make reasonable arrangements to ensure accessibility (28 CFR 35.102.35.104 ADA Title II).

Page 1 of 6

Subject: Proposed Change to the Liability Program Manager Action for consideration: Consider the Carl Warren & Company proposal to replace Dwight Kunz as

the Liability Program Manager. Background: Carl Warren & Company (CW), ICRMA’s contract Liability and Workers’ Compensation Program Management firm, recently notified ICRMA of proposed personnel changes. Specifically, Dwight Kunz is no longer with the company. CW is proposing that Rose Nuno, the Assistant Liability Program Manager, be placed in the role of Liability Program Manager. CW is also proposing that Gordon Pennington of Venbrook Group LLC (Venbrook), CW’s new parent company, provide Liability Program Oversight and Heather Mendez serve as the Assistant Liability Program Manager for ICRMA. Because ICRMA’s contract with CW identifies several key personnel to be assigned to the account, a change in personnel requires ICRMA review and approval. Dwight has been the ICRMA Liability Program Manager since April of 2018. Previously, from July 2016 – March 2018, John Beringer served as the Liability Program Manager. Bios for Nuno, Mendez, and Pennington are attached. They will be in attendance at the Committee meeting to address questions.

Attachments: Bios: Rose Nuno, Heather Mendez, and Gordon Pennington Prepared by: Beth Lyons, Executive Director

Page 2 of 6

April 2, 2019 Independent Cities Risk Management Authority Attention: Claims Committee RE: Special Meeting Exhibit In recognition of the claims volume and claims severity Carl Warren is proposing the following strategic modification to the ICRMA Excess Program.

CW Employee Name ICRMA Title Rose Nuno Liability Program Manager Heather Mendez Assistant Liability Program Manager Gordon Pennington Liability Program Oversight Robert Tran Workers’ Compensation Program Manager Lisa Guzman Claims Assistant/Clerical

Ms. Nuno has extensive prior experience working with both Mr. Beringer and Mr. Kunz. Ms. Nuno’s vast experience and skill set are the precursors to the natural progression for the assumption of the Liability Program Manager role. To further the immediate success of the transition, Carl Warren is proposing to add Ms. Heather Mendez, an experienced public entity Senior Adjuster as the Assistant Liability Program Manager. The bios for Ms. Nuno and Ms. Mendez are attached along with the bio of Mr. Gordon Pennington which was distributed previously. We look forward to further discussions at the Special Claims Committee Meeting on Thursday, April 4, 2019.

Page 3 of 6

Senior Claims Examiner |Tustin, California

Carl Warren & Company | Employee since 2008

Rose Nuno has been with the Carl Warren team for 11 years and has over 20 years of

claims handling experience. Rose’s expertise involves claim handling for Public Entities

and Crane/Construction clients. She specializes in Professional Liability, General Liability,

Automobile Liability, and Property Damage claims. Rose is fluent in Spanish, both written

and spoken. Her duties at Carl Warren include, but are not limited to:

• Investigating, evaluating and negotiating claims for public sector and

crane/construction clients.

• Attending mediations on litigated files in multiple states.

Prior to joining Carl Warren, Rose was a Claim Analyst at Scottsdale Insurance Company,

a Claims Specialist III at Kemper Insurance/Broadspire Claims, a Claims Representative at

CAN Galway Insurance E&S, and a Senior Claim Representative at Bristol West Insurance.

During her time at her previous positions, Rose developed an extensive claim handling

background to which includes:

• Investigating coverage, indemnity and contractual issues to conclusion

• Handled property damage and bodily injury claims to settlement.

• Designated adjusters to specific accounts depending on expertise.

• Handled commercial lines, automobile and general liability claims in multiple states.

Rose Nuno is licensed in multiple states and has completed her AIC designation.

Page 4 of 6

Senior Claims Examiner | Glendale, CA

Carl Warren & Company | Employee since 2015

Heather is an energetic and enthusiastic claims professional with 15 years of

experience. She has a comprehensive knowledge of claims adjustments to include

bodily injury, special investigations, auto appraisals, CCC pathways estimations, total

loss procedures, and salvage sales of vehicles. At Carl Warren she is responsible for

complex litigated cases to include class action lawsuits, wrongful death, police alleged

excessive force, employment, dangerous condition, directors and officer’s liability for

our public entity clients. She can review and prepare files for litigation roundtable

meetings and has worked with defense attorneys and a litigation team to resolve files.

She ensures timely reviews of all bodily injury evaluations and evaluates claims for any

possible SIU involvement, potential subrogation and comparative negligence.

Prior to joining Carl Warren, Heather was a Claims Examiner at Workmen’s Auto

Insurance Company for 2 years and a Claims Supervisor at Explorer Insurance for 8

years. She developed an extensive background experience throughout her

employment to which it includes:

• Complex auto claims, policy review, coverage confirmation, evaluating Bodily

Injury claims, compliance with DOI regulations for multi-states, including Georgia,

Florida, Utah, Nevada, Nebraska, and California.

• Reviewed run-off files from multi-states to complete resolution of claim.

• Trained staff on Bodily Injury evaluations and Total Loss evaluations.

• Developed processes for handling Salvage vehicles, which included handling of

DMV documents, retention of keys and title, or other releases from lien

holder/registered owners and disposition of vehicles from salvage yard.

• Managed third party vendors for timely appraisals of vehicles and supplemental

requests improving the turnaround time for claims resolution.

Notable achievements are:

• Assisted Subrogation Department and collected over $250,000 within 4 months

• Promoted to Claims Supervisor within 5 years of employment at Explorer

Insurance.

Heather is a certified Arbitrator with Arbitration Forums completed within 2 years of

employment. She is licensed to handle claims in the state of Florida as well.

Page 5 of 6

Gordon Pennington – 03.11.19

Gordon PenningtonGordon PenningtonGordon PenningtonGordon Pennington, MBA, SCLA, MBA, SCLA, MBA, SCLA, MBA, SCLA Executive Vice President

Third Party Administration

Gordon Pennington is the Executive Vice President of Third Party

Administration for Venbrook Group, LLC. Gordon has leadership

responsibility for the Third Party Administrators (TPAs). He

previously served as Vice President of Claims of a national risk

mitigation operation, with oversight responsibility of 53 internal

claims employees, and seven external TPAs, responsible for the

successful resolution of claims and litigation generated from up to

$400 million in premium annually. His responsibilities included the

creation of program specific claims processes, implementation,

compliance, trend analysis and overall results across several

complex lines of insurance, including:

• CGL and Property Program, $250 million premium

• Commercial Package Program, $65 million premium

• Garage Programs, $20 million

• Commercial Auto Programs, $90 million

• Trucking Programs, $35 million

• Dry Cleaners BOP, $5 million

Gordon has held multiple leadership roles within the insurance

industry with Fortune companies such as Contractual Product

Development and National Underwriting Philosophy Manager.

Gordon has a proven history of tailoring the claims process to meet the specific needs of unique

programs, providing maximum levels of service, risk mitigation, litigation management, and cost

containment, which directly contribute to overall profitability.

Gordon holds Bachelor Degrees in Business and Accounting from the University of LaVerne and a

Masters of Business Administration with an emphasis in Organizational Theory and Development from

California Lutheran University. He earned a professional designation of Senior Claims Law Associate

through the American Education Institute. He is instrumental in the creation, and successful

implementation of processes, and the communication of results and trends which has assisted business

partners in driving results.

Gordon Pennington, MBA, SCLA

Executive Vice President

Third Party Administration

Venbrook Group, LLC

6320 Canoga Avenue, 12th Floor

Woodland Hills, CA 91367

Tel: +1-818-598-8983

Fax: +1-818-598-8910

www.venbrook.com

Page 6 of 6