Streamline YourAuto Physical DamageClaims Process fromStart to Finish

Manage YourAuto Physical DamageClaims Process Efficiently

Mitchell Cloud Glass provides a streamlined and efficient claims experience with built-in, industry-leading tools for compliance, auditing, reporting and workflow.

™Mitchell Cloud Glass

Simplified End-to-End Claims Solution Mitchell Cloud Glass is an end-to-end web-based workflow solution that provides the tools to cost-effectively

manage your entire auto glass claims process—from First Notice of Loss (FNOL) to connectivity to industry partners

and vendors to final settlement payment.

Process Management

Streamlines communications and improves control to reduce Loss Adjustment

Expense (LAE) associated with glass claims.

Vendor Management

Optimizes vendor performance with

minimal administrative burden. Encouragesfair market pricing.

Technology Management

Focuses on the core business while

benefiting from a fully customized and integrated

technology solution.

A New Approach to Glass Claims Mitchell Cloud Glass allows you to create relationships with any glass services vendor in the U.S. From the largest national chains to the smallest local provider, you choose who will participate in your program, and the Mitchell Cloud Glass technology will administer the relationship.

Mitchell Cloud Glass utilizes your business rules to ensure that claims are settled in accordance with your unique needs. With built-in compliance, your suppliers bill you electronically—eliminating the need for duplicate entry—while ensuring that your business rules are enforced.

Market Pricing EfficiencyMitchell Cloud Glass supports the traditional Offer and Acceptance (O&A) model for glass program participation,

but offers the most advanced market pricing technology in the market. Vendors are encouraged to set their own

pricing within the system, subject to your limits, and are provided regular feedback to determine their competitive

standing in their service area. This encourages vendors to supply accurate market prices rather than match an

artificial price level.

FNOL and Coverage VerificationStart the claim with the first notice of loss and verify your policy holders’ insurance coverage.

Self-Serve/Web FNOL Private branded, self-serve website. Give your end users the ability to submit their claim, verify policy as well as choose vendor of choice.

The Mitchell Cloud Glass Claim Interface

Industry-Leading AccuracyWith roots in deep data repository of historical information and technology, Mitchell fully understand what

is happening in your business relative to the market. Mitchell wholly owns National Auto Glass Specifications

(NAGS). NAGS is the only provider of aftermarket glass parts, installation materials, labor and benchmark pricing.

As the publisher and distributor of the NAGS information and benchmark pricing, our vested interest comes from

accurately deriving the price of aftermarket glass, with no incentive to see that price rise or fall.

Keeping with our core competency, Mitchell and NAGS are uniquely positioned as the most efficient providers of

both the NAGS database—from which retail benchmark prices are derived—and the technology platform necessary

to deliver that data. Mitchell eliminates the need for carriers to implement the database into third-party systems by

releasing updates as they are available.

The Mitchell Cloud Glass Benefits

COMPLETE NAGS INTEGRATION

Guarantees up-to-date information at all times.

OPEN PLATFORM

Encourages high-level participation of glass shops.

Encourages competition and keeping severity in check.

INTEGRATED AUDIT ENGINE

Allows for carriers to review exceptions.

Helps keep manual processes to a minimum.

REVERSE-AUCTION PRICING

Encourages best possible pricing by glass shops.

PROPRIETARY VIN DECODER

Ensures only parts that fit loss vehicle can be billed.

RICH REPORTING

Increases efficiency by providing necessary administrative data.

Customizable to business needs.

Claim Management and Reporting Capabilities

Rich Management Reporting Customized to the needs of your business, the reporting capabilities with Mitchell Cloud Glass increase your efficiency by providing the necessary metrics for better decision-making.

Manage the Claim Manage your claim as it moves through the repair with detailed views of the NAGS integration and vendor notes.

SELF-SERVE/WEB FNOL

Allows policyholders and end-users to submit an FNOL and pick a vendor of their choice.

Reduces FNOL and claim admin costs.

Mitchell Cloud Glass: An Open Window Into the ProcessThis flowchart demonstrates the Mitchell Cloud Glass workflow and the advantages to both carriers and insureds. By leveraging the power of the Internet, Mitchell Cloud Glass significantly reduces phone/fax time along with the overhead associated with processing claims and/or assignments. Mitchell Cloud Glass offers complete visibility and control while automating vendor interactions.

Carrier/TPA

RemitInvoice

FNOL Policy Verification

Vendor Selection

(Assignment)

Perform Service

FNOL

IssuePayment

ReceiveVehicle

WebFNOL

Insured Suffers

Loss

Insured

Shop

Mitchell Cloud Glass is a comprehensive, integrated web-based platform that connects to

your glass service providers and policyholders creating an efficient glass claims workflow

process. Your business compliance rules and auditing are built-in, reducing the need for

time-consuming manual review. Mitchell Cloud Glass encourages providers to compete

for carrier business by improving their offering and terms, which can help lower your glass

claims costs and appropriate pricing for every market.

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To learn more, call 1.800.238.9111 or visit mitchell.com.

©2019 Mitchell International, Inc. All rights reserved.

(m)powering better outcomes

KEY ADVANTAGES

Visibility You have complete visibility to the full claims processing cycle—starting with FNOL through payment of claim—all online.

Control Maintain carrier control of the claim, ensuring that potential satisfaction issues are identified early in the process.

Competitive Pricing Market pricing capability assures competitive pricing by encouraging glass vendors to present the best possible pricing.

Effective Vendor Management

Mitchell Cloud Glass allows carrier-specific vendor networks with minimal administrative burden.

Cost Reductions Electronic assignment reduces phone and fax overhead. Online FNOL capability significantly reduces phone time.

Accuracy Built-in compliance ensures accuracy and eliminates transaction-level auditing.

Information Management Sophisticated reporting identifies trends by vendor, region or vehicle type, allowing carrier to quickly adjust when appropriate.

Customer Satisfaction Allows policyholders to choose their own service provider ensuring a smooth claims process.

KEY FEATURES

First Notice Capture (FNOL Workflow)

Easy-to-use interface for carriers, shops and policyholders to submit the First Notice of Loss and capture all relevant information (self-serve FNOL).

Vendor Agreement Administration

Electronic agreements make it easy for building quick vendor networks eliminating excess paperwork.

VIN Decode Integrated VIN decode capability ensures the correct parts are installed on the insured vehicle.

Integrated Auditing Tools Real-time audit functionality with latest NAGS data prevents overpayment.

Integrated Policy Verification Automated coverage verification eliminates phone calls and time on hold.

Electronic Assignments Mitchell Cloud Glass offers electronic assignment capability. With one click, you can send the assignment to the chosen shop and eliminate wasteful paper trails.

Management Reporting Centralized reporting is provided for the carrier. A common, easy-to-use interface is provided for the glass vendor.

Repair Procedures at Your Finger Tips

Integrated Repair Procedures provides detailed OEM Service Information including windshield replacement instructions, tools and recommended materials from the manufacturer.

™Mitchell Cloud Glass