Dear Candidate, Thank you for your interest in joining our team. The following pages contain a summary of the principal terms and conditions, key dates in the recruitment process and a contents sheet. On receipt of the pack, please check to make sure you have downloaded everything you need to complete your application. The application pack is designed to be completed and returned electronically. I would draw your attention to the person specification which outlines the skills and experience we expect the candidates to possess. It is our usual practice to take up references of the shortlisted candidates in advance of the interview; please indicate on the application your permission for us to do this and ensure that you provide a relevant email address. Should you wish to have an informal chat about this opportunity please contact the following team member: Claire Sutcliffe Assistant Manager c.sutcliffe@hud.ac.uk 01484 473445

Please note that we are unable to consider CVs. Applicants will only be considered on receipt of a completed application form. Yours faithfully, Matt Mills Chief Executive

University of Huddersfield Students’ Union Queensgate Huddersfield

HD1 3DH Tel: 01484 473 555

Fax: 01484 432 333

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Salary detailed in Job Description

Hours of work detailed in Job Description

25 days pro rata leave per annum, plus bank holidays, discretionary closures at Christmas and Easter

Pension Scheme with 6% employer and 6% employee contributions

Based at University of Huddersfield Queensgate Campus

Job Application Pack Summary

General Information

The Application Process

Job Description

Person Specification

To complete your application you will also need to visit www.huddersfield.su/jobs to download:

Official Application Form (including Equal Opportunities Monitoring Form)

To reduce costs, avoid unnecessary printing and maximise the reach of our recruitment, we manage the initial stages of the application process electronically. This means all the resources which you need to complete your application will be posted online. The Students’ Union provides application and equal opportunities monitoring forms as word documents for candidates to complete electronically and return by email.

Vacancy Application Deadline Interview Date

Shop Team Leader

9am 27th June 4th July

Return Address: su-jobs@hud.ac.uk

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Huddersfield Students’ Union is a dynamic, fast paced, student-led organisation representing 20,000+ students at the University of Huddersfield. The Students’ Union runs a variety of services for students including sports, societies, campaigning, volunteering and representation as well as a high profile advice centre, lettings agency and shop.

In January 2014 we moved into a new home within a flagship University development at the heart of campus. We have grown, developed and improved our member engagement activities, in Feb 2015 84.7% of our members agreed with the statement ‘the Students’ Union has a positive impact on my life whilst at University’.

To have a positive impact on the lives of all our students

To make student life better

Quality We will be innovative to continuously improve Partnership We will achieve more for students by working with partners Representation We are democratic and enable students to lead and make change Independence We are independent and always support students Diversity We value diversity and will be inclusive Engaging We will be friendly and inject fun into our work A copy of our current strategy can be reviewed at http://www.huddersfield.su/strategy

All students at the University of Huddersfield are automatically members of the Students’ Union. Some key facts about our member are:

57% female

68% mature (>21)

68% full-time (FT/S)

97% UK/EU

3% overseas students

83% undergraduate

18% sandwich

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Democracy is at the heart of what we do. Five full-time Student Executive Officers are elected annually as Trustees of the Union. Alongside the Executive Officers there are also five external lay Trustees. This group of people have ultimate responsibility for the Students’ Union, its activities, overall policies and decisions about major issues facing the organisation. The Board of Trustees are supported by a team of professional staff and managers who implement policies and undertake the on-going, day-to-day management of the Students’ Union. There is a core team of over 30 people and we employ over 40 part-time team members (primarily students) who work throughout the organisation

Our democratic governance structure is fully described in the Students’ Union Constitution, and ensures that the organisation is accountable to its student members via the elected Executive. Members are able to guide policy and hold elected members to account through referenda, general meetings, Union Council and the Trustee Board.

Staff team members are organised into the following departments/activity areas, each led by a senior manager who reports to the Students’ Union Chief Executive, who is in turn accountable to the Board of Trustees. The departmental and line management structure provides a framework for teams, activities and resources to be organised, we however expect all colleagues to work flexibly to deliver the organisation’s strategic objectives. A full staff list is available at www.huddersfield.su/staff

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The Union is committed to continuous improvement supported quality programmes. Current accreditations include:

Students’ Union Evaluation Initiative Bronze Award / NUS Quality Students’ Union - Good

Investors in People - Silver

Advice Quality Mark

Huddersfield Students’ Union has committed to:

Re-securing Green Impact Accreditation

Achieving Investors in Volunteering in 2016

Improving its Quality Students’ Union accreditation in early 2017.

Achieving Investors in Diversity by 2018

The Students’ Union has two principal sources of income; a block grant from the University of circa £1.2 million and surpluses from trading operations which have a turnover of circa £1.2million. The Students’ Union is a registered charity there are no shareholders, only members; any surplus made from our trading operations goes towards providing services for our students.

Chief Executive

Head of Voice, Insight & Advice

Student Voice and

Representation

Student Insight and Research

Student Advice

Head of Activities Communications

& Events

Marketing & Communications

Events Programme

Student Led Activities

Head of Finance and Business Development

Finance & Admin

Housing, Safety Environment

Retail

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We are proud of our staff team who deliver the above strategy and impact for our students. Our leadership team are committed to enabling our staff to develop and succeed. Our Investors in People Silver Accreditation recognises this commitment and 87% of our staff team are proud of and would wholeheartedly recommend the Students’ Union as a good place to work. Other findings from our annual staff survey can be found overleaf.

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The information provided by applicants is the only information that will be used in deciding whether or not a candidate will be shortlisted for interview. Your application form is therefore very important and the following advice is designed to help you complete it as effectively as possible. This is part of our commitment to ensuring equal opportunities for job applicants. Please do not substitute your CV for a completed application form, as this will not be considered.

Before filling in the application form read the information carefully. Each role has a general job description which lists the main duties of the post and a person specification describing the skills, experience, qualifications and personal attributes we are looking for along with department specific criteria. Please look at this carefully so that you know what working for the Students’ Union involves and the range of expertise required.

The person specification is the list of criteria or requirements regarded as essential and desirable for the post. To be considered for an interview you have to fulfill each of the essential points of the person specification which are marked 'Application Form', demonstrating your abilities by telling us about your experiences. You need not address those not marked 'Application Form' because these will be assessed at interview or by references. Before you fill in the application form look at the person specification and decide how to relate your skills, knowledge and experience to each point marked 'Application Form'. Try not to repeat yourself by using just one area of your experience to cover more than one requirement. Draw upon your past and present jobs or interests; you may discover you have a broader range of skills than you imagined. Remember that voluntary work or work at home can be as valuable as paid employment. Ensure that in the application form you address each point marked 'Application Form’ in the person specification as fully as you can. If this is not done, it is highly unlikely that you will be called for interview. The strongest applications will detail with examples how candidates meet all of the criteria, including drawing on previous experiences and transferable skills, whatever it is, the most important thing is to tell us - we are unable to guess or make assumptions.

Decisions about who will be selected for interview will be based on the information you give in your application form. Therefore application forms should be filled in as completely and as clearly as possible so that we can consider all candidates on the same basis.

It is important that your application relates to the job you are applying for. Do not

copy the same one for a series of different jobs.

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Make sure you complete the form clearly typing it or in your own handwriting

using black ink (black ink shows up best when photocopied). The Students’

Union prefers to receive forms by email, however we recognize that on occasion

access to IT may be difficult, consequently, the Students’ Union will consider

hand written applications on our standard application form - simply print and

complete in black ink.

The job information will state by which date you are to return your completed

application. Remember to keep a copy for reference. Applications received after

the closing date will not be considered.

Please also complete the enclosed Equal Opportunities Monitoring Form and

return it with the application form.

After the closing date, the application forms are read very carefully by the Selection Panel to see how each person’s skills and experience relate to the skills and experience in the person specification. Applicants who meet these requirements are shortlisted for interview. Only information contained in the application will be considered in making the decision to shortlist.

The Selection Panel will be made up of up to four people (including elected Student Officers) who ask similar questions of each candidate covering the person specification criteria. The questions are intended to allow you to expand on your application and to show the panel how far you meet the requirements of the post.

Shortlisted candidates may be asked to complete a task either at or before the

interview (this will be outlined in your invitation to interview).

You will have the opportunity to ask questions about the job, conditions of service

etc.

Panel members keep a record of their assessment of each candidate so that the

reasons for their decisions are clear, consistent and justifiable. You should therefore

expect the Panel to be taking notes.

If you are not able to attend the interview we cannot guarantee that an alternative

date will be offered. The Panel will consider requests for alternative dates as they

arise.

We work hard to ensure that every stage of our recruitment process is fair and properly thought out. We want to ensure that everyone is treated fairly

As part of our recruitment and personnel procedures we may collect and store sensitive personal data about you. We are required by law to obtain your consent to such data being recorded. Sensitive Personal Data is defined by the Act as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions. In relation to

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recruitment procedures, it is our policy to store data for 12 months after the date, on which it is submitted, for internal auditing purposes. Any information of this nature will be treated confidentially. In relation to individuals appointed to posts, it is our policy to store data about post-holders for the length of their employment by the Students’ Union and for 7 years afterwards (for purposes of providing references). Any information of this nature will be treated confidentially. In signing the declaration at the end of the Application Form you will be giving your consent to sensitive personal information being recorded and stored.

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Job Description Team Leader – Retail Outlet Department: Retail Responsible to: Retail Manager Place of Work: Queensgate Campus Grade & Salary £8.50 per hour Hours of Work 27 hours per week term time only

UHSU Vision and Mission Vision: To have a positive impact on the lives of all our students Mission: Working together to make student life better Purpose of the post

To lead the team and to maximise the potential of the available resources.

To maintain an excellent level of customer care.

To develop a high performing staff team.

Core Responsibilities Standards of Performance

Operational & Standards

Motivate team and help build an effective team which will enable it to meet or exceed targets and objectives.

Ensure the highest level of service is provided to customers through effective team management.

Pro-actively deal with complaints within the authority of the role.

Deliver a clean and tidy customer space at all times through clearing, floor sweeping and staff/customer interaction.

Coach and supervise team within the department.

Maintain an up-to-date knowledge of products and encourage staff to develop their product knowledge.

Develop pro-active teams who meet sales objectives through up selling, product suggestion and well managed displays.

Comply with food hygiene legislation and operational standards.

Open up and close down service ensuring security and readiness for next trading period.

Ensure legal sales of alcohol and cigarettes.

Finance/Resources Operate cash tills to agreed standards, ensuring that all goods are rung on the correct department.

Reconcile tills, change store and safe when required.

Apply appropriate systems of stock and cost control, including labour and portion control.

Assist with any physical stock counting.

Deploy team members in trading area to maximise customer service.

Authorise refunds and undertake currency checks.

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Relationships and Communication

Liaising with:

Service Managers

Officers and staff

Commercial and Operations Development Manager

Student Team members

Other Duties & General Responsibilities

Work in a manner, which reflects the values of the organisation as shown in the Union’s Constitution, policies and Strategic Plan.

Act in accordance with the personnel policies and procedures as approved by the Staff Committee of the Union including Health and Safety Procedures and Staff Protocol Agreement.

Act always in accordance with the financial regulations of the Union as outlined in the Constitution and detailed in the Financial Procedures Manual.

Carry out duties with due regard to the UHSU Equal Opportunities Policy at all times.

Undertake other duties as may reasonably be expected given the incumbent’s qualifications, experience and grade.

Contribute to the positive image of the Union with students, University & community.

Attend and provide reports to appropriate meetings as and when required by the Union.

Carry out the above duties at other sites of the University as necessary.

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Person Specification: Team Leader - Retail

Requirements: (E) Essential (D) Desirable

Measured by: A) Application form P) Presentation I) Interview D) Documentation

Qualifications, Training And Experience

GCSE A-C Maths and English. E A

Previous supervisory experience. D A/I

Previous experience of retail environment. D A/I

Experience of being part of a team working to produce clear results against set targets.

E A/I

Skills, Knowledge and Ability

Customer service skills. E A/I

Can demonstrate a clear understanding of good customer service and controllable factors within it.

E A/I

Cash handling experience (till reconciliation/safe management).

E A/I

Stock management knowledge. D A/I

Able to coach/engage with a team to achieve a common goal.

D A/I

Experience of dealing with students. D I

Understanding of financial procedures and KPI’s. D A/I

Personal Attributes And Attitudes

Positive about working in member-led organisation and supporting elected representatives.

E I

Enthusiastic, outgoing, and ability to use initiative. E A/I

Confident and engaging communicator. E A/I

A commitment to the principles and practices of equality and diversity.

E A/I

Concern for and commitment to quality. E I

Attention to detail. E I