clark county citizen’s access guides/aca... · 2020-06-17 · new dash board ... • work in...
TRANSCRIPT
1
CITIZEN’S ACCESS PORTAL
CLARK COUNTY CITIZEN’S ACCESS PORTAL USER GUIDE
FP Annual Operational Permits
2
Table of Contents
We have upgraded! Look at what’s NEW ...................................................................................................................................................................... 3
1. Action Based Menus ............................................................................................................................................................................................ 3
2. New Dash Board .................................................................................................................................................................................................. 4
3. Advanced Record Search ..................................................................................................................................................................................... 5
4. Redesigned Record details page .......................................................................................................................................................................... 6
Introduction .................................................................................................................................................................................................................. 8
Setup and Compatibility ................................................................................................................................................................................................ 9
Register for an account ............................................................................................................................................................................................... 10
Resetting Your Password ............................................................................................................................................................................................. 17
Login ............................................................................................................................................................................................................................ 18
Apply for Annual Operational Permit .......................................................................................................................................................................... 19
.................................................................................................................................................................................................................................... 21
Submitting Corrections ............................................................................................................................................................................................... 41
Schedule Inspection .................................................................................................................................................................................................... 45
Submit a Revision ........................................................................................................................................................................................................ 48
Renew Annual Operational Permit ............................................................................................................................................................................. 58
Search Functionality .................................................................................................................................................................................................... 64
Account Maintenance ................................................................................................................................................................................................. 70
Add a Contact ......................................................................................................................................................................................................... 70
3
We have upgraded! Look at what’s NEW The redesigned home page features drop down menus for faster and easier navigation. The home page features a new look, plus links to all your favorites: Announcements, My Folders, Cart and Account Management. As with previous releases of Accela, citizens can access familiar places in the website, like the various training documents, videos, general Clark County permit information and more.
1. Action Based Menus The Citizen Access home page reflects a new action-based menus: See Samples below
4
2. New Dash Board At a glance you can view items in your Cart, My Collections, Work in progress and begin process these item directly from the Dashboard
• Shopping cart: An overview of items saved to the shopping cart, with access to the full cart
• My collections: An overview saved collections, with access to the full collections page
• Work in progress: A summary of records currently in progress for the registered user, with easy access to resume work on saved applications
5
3. Advanced Record Search
From the search records screen you can filter your view by the Record’s status.
6
4. Redesigned Record details page Once a record is selected you can expand and collapse sections to view specific record information from the Record Info menu.
7
• Payment Menu-Displays fee information available for the selected record
8
Introduction
The Clark County’s Accela Citizen Access (ACA) Portal allows citizens, businesses, and visitors conducting business in Clark County to view and
track details of various permits, licenses and planning cases online.
To use all the services we provide, you must register and create a user account. You can view information, get questions answered and have
limited services as a non-registered user.
Functionality as a registered user:
• Apply for permits
• Apply for land use applications
• Schedule inspections
• Account Maintenance Functionality as a non-registered user:
• Search Functionality
• Fire Prevention o Ask a Permit Question o Ask a Plans Check Question o Sign-up for Fire Prevention News o Send inquiry regarding Knox-Box
This user guide provides details on:
• Setup and Compatibility
• Registering for an account/Account Maintenance
• Applying for an Annual Operational Permit
• Search Functionality
9
Setup and Compatibility The Accela Citizen Access site requires use of one of the below supported browsers and Microsoft Silverlight to operate normally.
1. IE 9 & 10
2. Firefox 23
3. Chrome 31
4. Safari 6
5. Opera 18
Any other version of browsers may require the use of a 'Compatibility View' feature or add-on. If you have trouble viewing our ACA webpage, please check your compatibility view settings. Remove clarkcountynv.gov and close the window.
10
Register for an account Open your Internet browser and in the address bar type https://citizenaccess.clarkcountynv.gov/CitizenAccess/.
1. Click on Register for an Account at the top of the Home Page or New User? Register for an Account at the bottom of the Home
Page.
2. Review the Terms and Conditions. Check the checkbox “I have read and accepted the above items” and click the Continue Registration button to continue the registration process.
11
3. Enter your account information. Fields marked with a * are required and must be entered to continue.
12
4. Click Add New to add your contact information.
13
5. Select your contact Type from the drop down box and click on the Continue button. Companies should be listed as organizations with delegates. Each person in your agency that interfaces with Clark County will need their own account. They will be known as a delegate. Please see the account maintenance add a delegate section for details on adding delegates for your Company. Companies should have a company email listing on their Citizen Access account such as [email protected] rather than individual email such as [email protected].
14
6. Complete the contact information, click on the Add Address Information and complete the address information.
15
7. Click the Save and Close button. A message will be displayed on the screen that the address was added successfully.
16
8. Click the Continue Registration button.
9. After the registration has been completed, the information you used to register will be displayed and you will receive an email confirming the registration process.
10. To login to your new account click on the Login Now button at the bottom of the page.
17
11. Enter the User Name or E-mail and Password you selected during the registration process. Click the Login button to continue.
Resetting Your Password If you forget your password, click on “I’ve forgotten my password”.
You will be sent an email with your user name and a temporary password. Log into Accela Citizen Access with your temporary password, you’ll be asked to choose a new password. Passwords are case sensitive.
18
Login 1. Open your web browser and navigate to: https://citizenaccess.clarkcountynv.gov/CitizenAccess/.
2. Click on the Login button in the right left corner of the home page.
3. Enter the User Name or E-mail and Password you selected during the registration process. Click the Login button to continue.
19
Apply for Annual Operational Permit 1. Open your web browser and navigate to: https://citizenaccess.clarkcountynv.gov/CitizenAccess/
2. Log in and select Fire Prevention/Apply for Permits
20
3. Accept the Disclaimer
21
4. Select the Create this Application as/License if applicable. Click Continue Application
22
5. Select Annual Operational and Click Continue Application
23
6. Disclaimer is displayed. Click Continue Application
24
7. Enter Permit Information
25
8. Enter Property Details and Requested Service Level
26
9. Enter the Business Name and Address and Click Search
27
10. Note: Parcel and Owner Information will auto populate
28
11. Enter Contact information. You can select from your account or create new contacts
NOTE: The Business address is needed for the Applicant. No address needed for the On-Site contact and the Mailing address is needed for the Annual Renewal Contact.
29
12. Once contacts have been entered, Click Continue Application
30
13. Add Attachments/Click Add
31
14. File Upload screen displayed, Click Add
32
15. Select file/s to upload (Use Ctrl/Shift to select multiple files)
33
16. Click continue when you done with File Upload
34
17. Enter Type, Description and Click Save
35
18. Message displays confirming files have been successfully uploaded
19. Click Continue Application
36
20. You can make any changes here and then Click Continue Application
37
21. Click Check Out to Pay Fees
38
22. You can Check Out, Edit Cart or Continue Shopping. To pay Click Checkout.
39
23. Select your payment type and Click Submit Payment
40
24. Payment is processed and system message generates with Permit number and a receipt is emailed.
41
Submitting Corrections Once a citizen is notified that corrections are required. You will:
• Select the record that requires corrections • From the Record Info menu select Attachments • Find the file with the “resubmit” button and select file to upload • Select “Save” when complete, you will receive upload successful message
42
43
44
45
Schedule an Inspection 1. Login, search for permit number and select Record Info/Inspections
46
2. Note: Your inspection is auto scheduled and you can Reschedule or Cancel your inspection.
47
3. When the Inspection is Approved, Permit is emailed to applicant.
48
Submit a Revision 1. Once the permit has been issued you can submit a Revision using the Amendment Button
2. You can select the Amendment button from the Home Screen or by searching by the permit number
OR
49
3. Select Annual Operational Revision and Click Continue Application
50
4. Enter Revision Description NOTE: Please enter the Business Name here and enter the Permit Information
51
5. Enter Revision and On-Site Contact. Note: Contracts from original submissions displayed and can be edited or removed to add a new contact. NOTE: If you get a system error message you will need to click Edit for each contact and complete any fields, with an asterisk, that is missing data.
52
6. Click Continue Application
53
7. Add Attachments and Click Continue and then Continue Application
54
55
8. File successfully uploaded message is displayed, Click Continue Application
56
9. Review information and make any changes and Click Continue Application
57
10. Check out, Select Payment Method and Click Submit Payment.
11. Receipt is generated and permit number is displayed.
58
Renew Annual Operational Permit
1. Login and from the Home Screen or Search for the permit and select Renew Application
OR
59
2. Select Renewal Type
`
60
3. This example No Change was selected, now Click Continue Application
61
4. Review application and make any changes, then Click Continue Application
62
5. Review application and make any changes, then Click Continue Application
63
6. The receipt is emailed and the Renewal Record is created.
64
Search Functionality Note: The search dates will default to the last 5 years.
7. Open your web browser and navigate to: https://citizenaccess.clarkcountynv.gov/CitizenAccess/
8. You do not need to be registered to search permit/address/parcel/owner information in ACA. You will need to be registered to create a permit, schedule an inspection, access your collections, or pay outstanding fees.
9. All existing records will be migrated over. A prefix will be added to record numbers based on the record type. Click on the department you are interested in searching on the Left Navigation. For this example, we will click on Fire Prevention.
10. You can narrow down the search types in the General Search drop down.
65
11. You can narrow the search to search your records only.
12. Complete the search fields. THE LEAST AMOUNT OF INFORMATION ENTERED returns the best results, i.e. partial street name or number, beginning letters of contractor name, etc.
13. Click the Search button when you have entered your search criteria.
66
To search by a specific address enter the street number in the Street No: From, select the direction from the direction drop down if applicable, enter the
67
street name and select the street type from the drop down if applicable. For the example below the address used was 11011 W. Charleston Blvd.
14. View the permit information by clicking on the permit number from the results list.
68
15. General information, such as location, and other information, will be displayed with the permit. Click on the next to each field to see details pertaining to that specific field
69
Note: If you are logged into the system, you will see the main screen with the options for the services available for each department. From this screen, you may select the search services under any department. For the above example click on Search Permits/Complaints under the Building section. This will bring you to the same search screen.
70
Account Maintenance
1. Open your web browser and navigate to: https://citizenaccess.clarkcountynv.gov/CitizenAccess/
2. Login to your account. Please see the Login section for details on how to login.
3. Click on Account Maintenance in the upper right corner of the page.
Add a Contact
1. Once in Account Maintenance, scroll down the page to the Contact Information. Click on the Add a Contact button.
71
2. Select your contact Type from the drop down box and click on the Continue button.
3. Complete the contact information, click on the Add Address Information and complete the address information.
72
73
4. Click the Save and Close button. You’ll receive a confirmation that the contract address was added successfully.
74
5. Click the Continue button.