classification: type of transaction: who may avail: checklist...

Provision of Financial Assistance (Medical Assistance)

Office or Division: Provincial Social Welfare and Development Office

Classification: Frontline

Type of Transaction: External

Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TOSECURE

● Original Barangay Clearance of Claimant Signed by Brgy. Captain

● Photocopy of Valid ID

● Request Letter Addressed to the Governor

Other requirements:

For dialysis and chemotherapy patients:

● Certified true copy of updated protocol

● Photocopy of official receipt of last session (original must be seen by the social worker)

● Photocopy of laboratory request (if, any)

● Photocopy of prescription (if, any)

For Maintenance Medicine:

● Photocopy of prescription

● Original Barangay Clearance of claimant signed by Brgy. Captain

● Photocopy of Valid ID

● Request Letter Addressed to the Governor

For Burial Assistance:

● Certified True Copy of the Death Certificate

Barangay

Claimant

Claimant

Medical Institution

Medical Institution

claimant

claimant

civil registrar

claimant

claimant

claimant

269

● Brgy. Clearance and/or Brgy. Certificate of Indigency of the Claimant

● Photocopy of claimants valid ID

● Request Letter address to the Provincial Governor

● Brgy. Certificate indicating the relationship of claimant to the deceased

● Not Married- Relationship of claimant to deceased

Barangay

Barangay

CLIENT STEPS AGENCY ACTIONS FEESTO BEPAID

PROCESSINGTIME

PERSONRESPONSIBLE

1. Claimant will goto the waiting area of Special Assistance Unit and undergo health protocolsand precautionary measures such as no face mask-no entry, hand sanitation using alcohol and checking ofbody temperature. He/She will get a queuing number, flyer/s of financial assistance flow and accomplished intake form in the waiting area.

None PSWDO staff

2. Once he/she will be called, submit the complete documents together with the transaction slip, queuing

2.1 PSWDO staff will receive and review of documents.

o If found complete, staff will verify the claimant and patient’s name in the records. If claimant has previous record and not yet

None 5 minutes PSWDO Staff

270

number and accomplished intake sheet to PSWDO Staff

beyond 6 months from the last transaction made, he/she will advise to return on a specific schedule and return the documents to the claimant

o If incomplete, he/she will be provided with the checklist ofrequirements and advise to return upon completion of documents.

3. Claimant will receive a SMS about the schedule of the release of assistance.

3.1 PSWDO staff will determine the fund type of assistance, verify the date encoded, print, accomplish and attach the systemgenerated verification slip.


3.2Then, forward the documents to other PSWDO staff for encoding in the PSWDO Management System, print the system generated intake sheet with certificate of eligibility accomplish verification slip and forward to other staff for transmittal.


3.3 PSWDO Staff review the documents with intake sheet the amount recommended and signatures. Staff will print the system generated Outgoing for financial assistance transmittal. Then, forward the documents together with transmittal form to administrative division.


3.4 Admin. Staff received the documents, set, and assigns control number and prepares voucher and/or payroll and OBR in the PSWDO Management System. Then encode the

None 5 minutes Admins Staff

271

claimant’s data and contact number in the computer for easy retrieval once the claimant follow-up for the availability of assistance.

3.5 Admin Division forwards the document for approval and signature of PSWDO/Agency Head/Authorized Representative

None 3 minutes Admin Staff

3.6 PSWDO/Agency Head/Authorized Representative sign and approve the documents and forward to Admin Division for recording.

None 3 minutes PSWDO/Agency Head/ AuthorizedRepresentative

3.7 Liaison Officer records the payroll/voucher together with other documents in the transmittalform and forwards to the interfaceoffices.

None 3 minutes Liaison Officer

TOTAL None 39minutes

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Provision of Financial Assistance (Assistance to PWD in Special Social Services)





CHECKLIST OF REQUIREMENTS WHERETO

SECURE

● Original/Certified True Copy of School Certificate duly signed by school principal OR Registration Form (for College Students)

● Original Barangay Clearance of the Claimant

● Photocopy of the Claimants ID

● Photocopy of PWD ID issued by their locality

● Request letter addressed to the Governor

School

Barangay

Requestor

Requestor

Requestor

CLIENT STEPS AGENCY ACTIONSFEESTO BEPAID

PROCESSING TIME

PERSONRESPONSIB

LE

1. Claimant will go to the waiting area of Special Assistance Unit and undergo health protocols and precautionary measures such as no face mask-no entry, hand sanitation using alcohol and checking of body temperature. He/She will get a queuing number, flyer/s of financial assistance flow and accomplished intake form in thewaiting area.

None

2. Once he/she will be called, submit the complete documentstogether with the transaction slip, queuing number and accomplished intake sheet to PSWDO Staff

2.1 PSWDO Staff receive and review the documents in bulk as forwarded by the LSWDO representative for walk-in client.

None 10minutes

PSWD Staff

273

Then, register in the PGC/PSWDO Management System, print transaction and verification slip and forward to PSWDO staff for encoding and printingof Certificate of Eligibility.

Proceed to action 3.2 onwards of Medical Assistance

24 minutes

TOTAL None 34minutes

Provision of Financial Assistance (Burial Assistance for Senior Citizen/Veterans)





CHECKLIST OF REQUIREMENTS WHERE TO SECURE

● Original/Certified True Copy of Death Certificate

● Original Barangay Clearance of the Claimant

● Photocopy of the Claimants ID

● Request letter addressed to the Governor

Civil Registrar

Barangay

Claimant

Requestor


PROCESSING TIME

PERSONRESPONSIB

LE

1. Claimant will go to the waiting area of Special Assistance Unit and undergo health protocols and precautionary measures such as no facemask-no entry, hand sanitation using alcohol

None

274

and checking of body temperature. He/She will get a queuing number, flyer/s of financial assistance flow and accomplished intake form in the waiting area.

2. Once he/she will be called, submit the complete documents together with the transaction slip, queuing number and accomplishedintake sheet to PSWDO Staff

2.1 PSWDO Staff receives and review the documents, register, print transaction slip, verification slip and Certificate of Eligibility.

A Burial Assistance for Senior Citizen/Veterans Transmittal Form will be printed and forward together with other documents to Admin Division

None 15 minutes PSWD Staff


14 minutes

TOTAL None 29 minutes

275

Provision of Financial Assistance (Reintegration Assistance for OFW/Migrants)






● Personal letter address to the Provincial Governor

● Photocopy of Travel Documents

o Contract

o Endorsement from any of the following:

- POEA

- OWWA

- DFA

- Brgy. Certification

- Valid ID (Preferably Passport)

Requestor

Company/Employer

POEA

OWWA

DFA

Barangay

DFA


PROCESSINGTIME

PERSONRESPONSIBLE

1. Claimant/client may register in the E-registration or in the Migration and Development Office. He/she will undergo health protocols and precautionary measures such as no face mask-no entry, hand sanitation using alcohol and checking of body temperature.

None

2. Claimant will go to the PSWDO Information Deskfor registration and verification in PSWDO Management System

2.1 MnD Staff receives and review the documents. If found complete, will register, and verify on

None 15 minutes MnD Staff

276

in the PSWDO Management System.

2.2 If found incomplete, client will be provided a list of requirements and advised to return once completed. If unqualified,client will be referred to partner agencies and willbe given a brochure of programs and services ofOFWs

3. Claimant accomplished the intake sheet and submits to MnD staff together with other documents.

MnD staff prepares and print the system generated Intake Sheet with Certificate of Eligibility. Staff will print the system generated Outgoing for financial assistance transmittal. Then, forward the documents together with transmittal form to administrative division.

None 15 minutes MnD Staff

4. Claimant will receive a notification through SMS about the availability/schedule of assistance.


14 minutes


Provision of Livelihood Assistance

277






● Accomplished Mungkahing Project (Project Proposal)

● Barangay Clearance

● Photocopy of ID

Proponent

Barangay

Proponent


PROCESSING TIME

PERSONRESPONSI

BLE

1. Client, after registration, will proceed to PSWDO tosubmit requirements and transaction slip.

1.1 If complete, Project Evaluation Officer will receive and review documents. Prepare and sign Project Proposal (Mungkahing Proyekto) and forward all the documents to Admin Division for processing.

None 20 minutes Project Evaluation Officer

1.2 If requirements are incomplete, PEO /PSWDO staff will return the requirements to claimant for completion.

None

2. Claimant will receive anotification through SMS about the availability/schedule ofassistance.


14 minutes


278

PROOF OF POSTING

Provincial Social Welfare and Development Citizen’s Charter Posted at the OfficeEntrance

Posted the Requirement for Availing Medical Assistance at the Office Entrance ofPSWDO

280

Entrance of Provincial Social Welfare and Development Office

COMMUNICATION PLAN

To maintain a consistent and relevant communication to the client throughout thepandemic, aside from the Citizen’s Charter posted in the entrance of PSWDO, wehave prepared a checklist of requirements for an effective way to inform clients aboutthe process and services of the office. We also plan to create a PSWDO FB Page toeasily connect and inform clients across the Province. Likewise, a monthly meetingwith all the City and Municipal Social Welfare and Development Officers are doneand as part of our commitment, all programs and services under PSWDO are beingoriented at their level.

CONTACT INFORMATION

OFFICE COMPLETE ADDRESS CONTACT INFORMATIONProvincial Social Welfareand Development Office

1st floor PSWDO, Government Center Building,Trece Martires City

Telephone: 046-419-21-32Telefax :046-419-02-52Email Address [email protected]

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