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PROFILE

A highly motivated and self-driven sales and marketing passionate eager to continuously achieve results ofexcellence. I am a confident communicator with outstanding results in client focused roles that requires agood listening ear, creative thinking resulting in unique solutions to clients. A lifetime experience of customerservice, years of experience in sales and promotions, and since recently have kicked of my career in mar-keting. Highly driven to be the best I can be and in everything to go above and beyond.

SKILLS

!Strong background in sales and promotions - specialised in iOS software & hardware, retail and FMCG

!Excellent people skills with experience in the workforce in frontline roles dealing with diverse personalities,cultures and groups.

!Good understanding of business practices, systems and processes

!International experience in education and research (Australia, the Netherlands and China)

!Junior level marketing experience including rebranding of companys image, content management ofcorporate websites, social media community management, production of e-newsletters and flyers, projectmanagement and assisting in SEO strategy.

! Years of working in a small team which has resulted in experience in a fast paced environment with plentyof responsibility and juggling between projects.

!Team focused with experience at working in teams from diverse backgrounds demonstrated throughworking in a small private owned company, promotional team work, University course and group assign-ments - all working with a collaborative approach and able to motivate team members towards a sharedgoal.

EXPERIENCE

MARKETING COORDINATOR - KINGSMEDE

October 2013 - current

Responsibilities

Coordinate marketing activities of the company including the following:

!Complete rebranding of companys image online and offline.

!Full responsibility in rebranding Kingsmedes website and creation of Kingsmedes leasing website.

!Advertise current and future vacancies through its leasing website, other online communication channelsand extensive business networks.

!Responsible for briefing e-newsletters and flyers and use appropriate channels to distribute.

In addition to the marketing role, I am also responsible for the office management and assisting other teammembers including the Director, senior portfolio manager and asset manager. Tasks include:

!Managing office administrative functions for a company that specialises in the ownership and in-housemanagement of commercial and industrial properties.

!Administer financial processes using MYOB - invoicing and paying accounts online.

!Banking - reconciling with statements

!Assisting with the creation of leasing agreements

!Property management duties.

!Event management of Kingsmedes functions

Achievements

!Successful rebranding of Kingsmedes image online and offline and its advertising.

!Leased out vacancies through the use of its online presence and proactively seeking potential tenants.

!Assist the asset manager through successful marketing to keep the vacancy rate at its lowest since years.

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Sydney

T +61 4 05 563 170claudia.klein@hotmail.com.au

CLAUDIA KLEIN

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FAMILY ROOM SPECIALIST - APPLE INC.

March 2012 - July 2013

Responsibilities

!Repairing hardware and software related issues of Apples iOS devices

!Provide customised personal training to members on iOS and Mac devices & iLife/iWork software fitted totheir needs.

!Provide small group training and workshops on iOS and Mac devices & iLife/iWork.

!Repair customers relationship with the brand through listening, understanding and providing the rightsolutions and excellent customer service.

Achievements

!In a very short period been promoted from the Specialist role into the Family Room Specialist role.

!Consistently achieved above expectations on high quality customer satisfaction survey score.

ACCOUNT MANAGER ASSISTANT - MOMENTUM PROMOTIONS

November 2012 - February 2013

Responsibilities

!Assist the account manager with booking suitable staff for clients campaigns.

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Conduct meetings with clients on requirements for campaigns and implement own ideas!Select the right staff for each campaign and provide appropriate training for promotional staff members.

!Run general administration duties

MARKETING INTERN - MARKETING EYE

September 2010 - January 2011

Responsibilities

!Assist with developing marketing strategies

!Create and maintain databases

!Maintaining clients social media

!Conduct consumer and business research

!Assist with public relations tasks.

Achievements

!Successfully completed the internship with a high distinction from both ends (university supervisor and

internship supervisor)

EDUCATION

MASTER OF ARTS IN INTERNATIONAL RELATIONS

University of New South Wales, 2013

BACHELOR OF ARTS IN COMMUNICATIONS

InHolland University, Amsterdam, 2012

!Study abroad at Macquarie University, February 2011 - July 2011

!Internship at Marketing Eye, September 2010 -January 2011

!International specialisation at Shanghai University, China, September 2011 - January 2012

!Full academic record available on request.

CERTIFICATES

!Global Leadership Program Certificate (Macquarie University)

!InChina Expedition certificate (Shanghai University)

!Image & Customer Service certificate (Pepe Jeans London)

!Full Driver License

!RSA (New South Wales)

LANGUAGES

!English

!Dutch

!Indonesian

INTERESTS

!Bodybuilding & Nutrition

!People & Psychology

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