clear hub express ver 3.0

8/10/2019 CLEAR Hub Express Ver 3.0

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CLEAR Hub ExpressUSER GUIDEVersion 3.0


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SET IT UP 3

WHATS IN THE BOX? 3

INFORMATIVE LEDINDICATORS 3

USE WITH CARE 3

PLACE THE DEVICE ON A FLAT AND STABLE SURFACE 4

PLUG IN THE POWER CORD 4

CONNECT TO CLEAR4GNETWORK 5CONNECT TO THE WI-FI NETWORK 6

ALTERNATIVE TO WI-FI 6

CONNECT TO THE INTERNET 6

SHARE YOUR CLEARHUB EXPRESS 7

MANAGE YOUR CLEAR HUB EXPRESS 8

CLEARHUB EXPRESS HOME PAGE OVERVIEW 8

CLEARHUB EXPRESS HOME PAGE /SUMMARY 9

CLEARHUB EXPRESS HOME PAGE /DEVICE SETUP /SETUP WIZARD 10

CLEARHUB EXPRESS HOME PAGE /DEVICE SETUP /PASSWORD 12

CLEARHUB EXPRESS HOME PAGE /DEVICE SETUP /DEVICE TIME 12

CLEARHUB EXPRESS HOME PAGE /DEVICE SETUP /RESET MODEM 13

CLEARHUB EXPRESS HOME PAGE /DEVICE UPDATE 14

CLEARHUB EXPRESS HOME PAGE /WI-FI SETTINGS /BASIC 15

CLEARHUB EXPRESS HOME PAGE /WI-FI SETTINGS /ADVANCED 16

CLEARHUB EXPRESS HOME PAGE /WI-FI SETTINGS /WPS 17

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /FIREWALL 18

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER 19

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER (CONTINUED) 20

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER (CONTINUED) 21

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /SYSTEM 22

CLEARHUB EXPRESS HOME PAGE /ADVANCED SETTINGS /SYSTEM LOG 23

CLEARHUB EXPRESS HOME PAGE /HELP /ABOUT 24

CLEARHUB EXPRESS HOME PAGE /REGULATORY 25

CLEARHUB EXPRESS HOME PAGE /GLOSSARY 25

CLEARHUB EXPRESS HOME PAGE /ONLINE SUPPORT 26

CLEARHUB EXPRESS HOME PAGE /HELP 26

ADDITIONAL INFORMATIONEXTERNALANTENNA PORT 27

QUICK TIPS 27

MAXIMIZE SECURITY OF THE CLEARHUB EXPRESS 27

CHANGE THE DEFAULT TIME ZONE FROM CENTRAL TIME 28

ENSURE YOUR DEVICES RECOGNIZE YOUR CLEARHUB EXPRESS 28

FACILITATING YOUR ABILITY TO BROWSE THE INTERNET 28


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IMPORTANT MESSAGE FROM CLEAR 28

ENSURE YOU CAN SHARE YOUR CLEARHUB EXPRESS 28

RESETTING YOUR DEVICE 29

OTHER INFORMATION 30

TECHNICALSPECIFICATIONS 30

STILL NEED HELP? 30

FAQS AND LIVE CHAT SUPPORT 30

TELEPHONE SUPPORT 30

IMPORTANT INFORMATION DOCUMENT 30

WARRANTY INFORMATION 30

LEGAL DISCLOSURES 30


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Set It Up

Whats in the Box?

CLEAR Hub Express Device Foot Power Cord Ethernet Cable Quick Start Guide

Informative LED Indicators

The LED indicators are located on the front and back of the CLEAR Hub Express.

The Signal Strength Indicators indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an

excellent signal).

The Wi-Fi Indicatorflashes when Wi-Fi is available, and remains lit when connected.

The Power Indicator indicates the Device is turned on.

The 4G Indicator indicates the Device is connected to the CLEAR 4G.

Use with Care

Do not throw, drop, or dismantle the device

Keep the device out of direct sunlight

Keep pets and children from playing with the device

Do not immerse the device in water or other liquid

Make sure your hands are dry before handling the device

Signal Strength

Indicator

Network

Reset Button

Power Indicator

4G Indicator

Wi-Fi Indicator

External Antenna Port

External Antenna Switch

Wall Charger Port


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Set up the Device

Place the device on a flat and stable surface

Align the slots at the bottom of the device with the slots on the Device Foot. Push gently on the Device to

snap the Foot onto the device.

To remove the Foot, press both tabs outward at the same time and the Foot will release from the slots.

Do not place the device on its side or block the top air vents. The preferred location is near a window and

away from obstructions.

Plug in the Power Cord

Follow the diagram below to plug in the Power Cord.

After youve plugged the device into a power outlet, the device will automatically search for a CLEAR 4G signal

Plug one end of the Power

Cord into the AC adapter port

on the device and plug the

other end into a power outlet.


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Set up the Device (continued)

Connect to CLEAR 4G Network

As the device is searching for the CLEAR 4G network, five LED lights, located on the front of the device, will

blink sequentially and then in unison. When the device is connected to the CLEAR 4G network, the LED lights

will stop blinking and remain lit.

Note: The number of LED lights indicates the CLEAR 4G signal strength the more lights, the stronger the

signal. For optimal signal strength, you should try different locations for the device to ensure a minimum oftwo LED lights are lit. If at least two LED lights are not lit, try moving the device to another room.

Move just the device (not your computer) to another room, and wait 1520 seconds after the LED lights are

solid white, in order to obtain the most accurate reading of the CLEAR 4G network.

To optimize the signal strength in the devices current location, try turning the Device by small 1/4

increments.

Signal Strength

Indicator


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Connect to the Wi-Fi Network

From a computer, select to connect to the SSID (network name). The devices SSID will be visible in the

wireless network connection list.

Connect to the devices Wi-Fi network. The default Wi-Fi network name is WiFiRSU-xxxxx, where xxxxx

are the last five digits of the MAC ID, which can be found on the label on the back of the device. The MAC

ID also might be referred to as WAN MAC ID.

Enter the default Wi-Fi password. The default Wi-Fi password is comprised of the last eight digits of the

MAC ID, which can be found on the label on the back of the device.

Your computer should display a message indicating it has connected to your devices wireless network.

Alternative to Wi-Fi

As an alternative to Wi-Fi, you also can use the included Ethernet Cable to connect to the device.


Connect to the Internet

Every CLEAR customer gets an online account, so you easily can manage your account and view / pay your bill.

The first time you connect to the internet with your device, youll be directed to a page to review your rate

plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.

Plug one end of the Ethernet Cable into

the ethernet port on the computer and

plug the other end into the ethernet

port on the Device.


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Share your CLEAR Hub Express

Its easy to share your CLEAR Hub Express with other Wi-Fi-enabled devices at the same time.

Give your colleagues and friends your CLEAR Hub Express Wi-Fi network name and password.

Make sure the devices with which you want to share are within range of your CLEAR Hub Expressusually within 100 - 150 feet.

If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn the CLEARHub Express off, the other devices wont be able to access the Internet.

If you changed the CLEAR Hub Express Wi-Fi network name and password, you easily can resetthem.

Use the reset button on the CLEAR Hub Express.


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o Instructions are in the Quick Tips / Resetting your Admin Passwordsection of the OnlineUser Guide. Click hereto jump to the Quick Tips section for more information andinstructions.

Use the Device Setup / Reset DeviceTab of the CLEAR Hub Express Home Page.o Instructions are in the Manage Your CLEAR Hub Express / Device Setup / Reset Device

section of the Online User Guide. Click hereto jump to the Manage Your CLEAR HubExpress section for more information and instructions.

Manage your CLEAR Hub Express

CLEAR Hub Express Home Page Overview

Its easy to manage your CLEAR Hub Express. With the CLEAR Hub Express Home Page, you can:

When using your CLEAR Hub Express, enter http://clearmodemin your web browser to open theCLEAR Hub Express Home Page.

To login to the CLEAR Hub Express Home Page, youll need to enter a password. The defaultpassword is admin.

On the top right of each page, you can view the number of connected users (i.e., devices)

and the CLEAR Hub Express signal strength .

Just below the connected users, signal strength and battery icons, youll see a Helplink. If you need

help, click Helpand a window with helpful tips relevant to the page you reviewing will open. You canalso find the same feature to the side navigation bar on the left-hand side under Help.

The Navigation Bar appears on the left side of every page of the CLEAR Hub Express Home Page.You can click:

LOGOUT:To log out of the CLEAR Hub Express Home Page.

Summary:To view the Summary tab. This tab will display the current device settings.

Select your preferred language(English or Spanish only).

Use the Setup Wizard to set up yourCLEAR Hub Express.

Change the CLEAR Hub Express Wi-Fi network name and password.

Change settings, such as networksignal range, security setting.

View signal strength and batterycharge level.

View connection time and the amounttransmitted.

And more!


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Modem Setup:To view the Device Setup tab. This tab will display and give you access to launchthe Device Wizard, display and change Password, Device Time, Device Name, select yourpreferred language (English or Spanish only) and perform a Device Reset.

Modem Update: To view the Device Update tab where you can see if there are any softwareupdates.

Wi-Fi Settings:To view the Wi-Fi Settings tab. This tab will display and give access to yourBasic/Advanced Wi-Fi settings and Wi-Fi Protected Setup.

Advanced Settings:To view the Advanced Settings tab. This tab will display and give access to

4G stats, Firewall, Router, System, Device Log and a Reboot button to reboot the device. Help:To view the Help tab. This tab will display and give access to Device summary, Regulatory

disclosure, Glossary and direct access to the CLEAR support page.

On the bottom right of every CLEAR Hub Express Home, you can clickCLEAR Support. This link

opens a new window (http://www.clear.com/support ) where you can access a variety of resources

such as: Forum Discussions, Frequently Asked Questions, Live Chat Support, and Downloads

available for your CLEAR Hub Express and login to your CLEAR online account.

We recommend bookmarking the CLEAR Hub Express Home Page for easy reference.

Manage your CLEAR Hub Express (continued)

CLEAR Hub Express Home Page / Summary

The Summary Tab displays helpful information about your CLEAR Hub Express.

Current Device Settings:

4G Status: Shows the current status ofthe 4G connection. The status may be oneof the following: Connected, Searching,Connecting, and Not Connected.

Signal: Shows the CLEAR Hub Expresssignal strength at your current location.Signal Strength is composed of:

RSSI (Received Signal StrengthIndicator): Displays power presentin the radio signal (RSSI) of theactive connection.

CINR (Carrier-to-InterferenceNoise Ratio): Displays ameasurement of signal effectivenessfor the active connection.

Tower: Shows the tower to which theCLEAR Hub Express is connected.

Frequency: Shows the center frequencyof the 4G channel being used by theCLEAR Hub Express.

If youre using your CLEAR Hub Express click

hereto open the CLEAR Hub Express Home

Page.


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Network Name (SSID): Shows the CLEAR Hub Expresss Wi-Fi network name, which isbroadcast by the CLEAR Hub Express, to allow Wi-Fi-enabled devices to identify and connect toit. The Wi-Fi network name appears on the LCD screen. The CLEAR Hub Express Wi-Fi networkname can be changed using the CLEAR Hub Express Home Page Setup Wizard. The CLEARHub Express Wi-Fi network name also can be changed on the Wi-Fi Settings / Basic Tab.

Wi-Fi Channel: Shows the channel number being used by the CLEAR Hub Express.

Wi-Fi Range: Shows the current Wi-Fi network range setting and allows you to set the CLEARHub Express for best battery life (Short), best Wi-Fi range (Long), or a balance of each (Medium).

MAC Address: Shows the MAC (Media Access Control) Address (ID) of the CLEAR HubExpress. A MAC Address (ID) is a unique serial number burned into network adaptors thatidentifies them on a network. The CLEAR Hub Express has the ability to specify what MAC

Addresses are allowed to connect to its Wi-Fi network.

IP Address: View the Internet Protocol (IP) Address used to locate and access your Clear HubExpress network.

Device Uptime: Shows the length of time (for the current period) the CLEAR Hub Express hasbeen connected to the CLEAR 4G network.

Software Version: Shows the software version of the CLEAR Hub Express. The softwareversion cannot be changed.

Hardware Version: Shows the hardware version of the CLEAR Hub Express.

The Navigation Bar (with links to the different tabs and links to logout, to reconnect, to reboot), the

number of connected users, signal strength, battery meter, the contextual Help link and the link to

Clearwire Support appear on every page of the CLEAR Hub Express Home Page.


CLEAR Hub Express Home Page / Device Setup / Setup Wizard

The Setup Wizard guides you through the basic CLEAR Hub Express set up steps. Change theadmin password, select the time zone, choose the CLEAR Hub Express Wi-Fi network name, choosethe security type and more.

Step 1:Includes changing the admin password, which isdefaulted to admin. Note:You also can change thepassword on the Device Setup > Password tab at any timStep 1 also includes setting the time zone for your preferrlocation and enabling or disabling Daylight Savings Time.

Step 2: Is where you can personalize theCLEAR Hub Express Wi-Fi network name(SSID) and choose the security setting.

Step 3: Is where you can select yourpreferred language.


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Once youve gone through the Setup Wizard, click Next and youll see a screen where you canpreview the new settings before saving the settings. If you need to make any changes, clickPREVIOUS. If the information is correct, click SAVE to save the new settings. If you dont wantto make any changes, click CANCEL.

You will be prompted to authenticate your device by turning your CLEAR Hub Express off and thenon again in order for new settings to apply.


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CLEAR Hub Express Home Page / Device Setup / Password

Using a password may help prevent unauthorized access to your CLEAR Hub Express. CLEAR

recommends enabling password protection.

The default admin password to login is admin.It is advisable that you should change the admin

password required to log in and manage your CLEAR Hub Express.

Click APPLY when youre ready to change the admin password.

If you dont want to make any changesto the admin password, click CANCEL.

The left Navigation Bar, top icon bar, contextual Help link and the link to CLEAR Support appear onevery page of the CLEAR Hub Express Home Page for easy access.


CLEAR Hub Express Home Page / Device Setup / Device Time

Set the time zone for your current or preferred location and enable or disable Adjust for Daylight

Savings. The default time zone for your CLEAR Hub Express is Central Time.

If youre using your CLEAR Hub Express

click hereto open the CLEAR Hub Home

Page.


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Click APPLY when youre ready to change the time zonesettings for your CLEAR Hub Express.

If you dont want to make any changesto the time zone settings, click CANCEL.


CLEAR Hub Express Home Page / Device Setup / Reset Modem

Use this tab to reset the CLEAR Hub Express to the default factory settings.

Warning:It is important to note that many device settings will be reset to the factory default settings. For example, theadmin password required to login and manage your CLEAR Hub Express will be reset to admin, the factory defaultsetting. We recommend writing down any settings youve changed before you reset yourCLEAR Hub Express to thefactory settings.

Click RESET MODEM when youre ready to restore the CLEAR Hub Express to the factory settings.



Page.



Page.


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CLEAR Hub Express Home Page / Device Update

Use this tab to view the software version of your CLEAR Hub Express. In addition, this is also where

you can check for any available software updates of your CLEAR Hub Express. Click on the

CHECK button. You will receive a message confirming that no updates have been found or and

update have been found and your device will automatically receive the update. Software updates arepushed to the device automatically and does not require any additional tasks from you.


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CLEAR Hub Express Home Page / Wi-Fi Settings / Basic

Use this tab to view and change the basic Wi-Fi settings of your CLEAR Hub Express.

Enable Wi-Fi: This setting is defaulted to enable. You may disable this setting if you only wishto use the CLEAR Hub Express tethered to your computer. You will not be able to access theinternet via Wi-Fi with this setting disabled.

Network Name (SSID): Shows the CLEAR Hub Express Wi-Fi network name (SSID), which isbroadcast by the CLEAR Hub Express, to allow Wi-Fi-enabled devices to identify and connect toit.

Authentication: Select the Wi-Fi security type that is used by the CLEAR Hub Express. Use theWi-Fi security settings to password-protect access to your CLEAR Hub Express Wi-Fi network.WPA provides the most robust level of Wi-Fi security, but older devices may not support it. WEPis supported by virtually all Wi-Fi devices. Check your devices user manual to find out whichtypes of security are supported.

Encryption: Select the type of encryption that is used by the CLEAR Hub Express.

Password Type: Select the type of password that is used by the CLEAR Hub Express.

Password: View and change the password needed to access the CLEAR Hub ExpresssWi-Finetwork.

Click APPLY when youre ready to change the basic Wi-Fi settings.

If you dont want to make any changesto the basic Wi-Fi settings, click CANCEL.



Page.


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CLEAR Hub Express Home Page / Wi-Fi Settings / Advanced

Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if setincorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.

The Wi-Fi Settings / Advanced Tab displays advanced Wi-Fi settings of the CLEAR Hub Express.

Wireless Settings:

Broadcast SSID: This setting is defaulted to enable. You may disable this setting if you do not

wish other devices to see your CLEAR Hub Express Wi-Fi network in their list of available wirelessnetworks. Others still can connect to your CLEAR Hub Express Wi-Fi network, if you give themthe name of the CLEAR Hub Express Wi-Fi network and Wi-Fi password.

Radio Channel: Shows the channel number being used by the CLEAR Hub Express. SelectAuto for the CLEAR Hub Express automatically to choose the best available channel; or select aspecific channel (from the drop-down box).

Working Mode: View and change the type (802.11b only, 802.11g only, 802.11n only, or all) ofWi-Fi-enabled devices that can connect to the CLEAR Hub Express Wi-Fi network. Select802.11g only for the highest performance. To determine which Wi-Fi standard your device uses,refer to the devices user manual.

RTS Threshold:A Request to Send (RTS) threshold whose feature can control the traffic flow,

especially when there are many devices connected. Set the packet size (256 to 2432 bytes)threshold.

Fragmentation Threshold: Set the packet length (256 to 2432 bytes) for FragmentationThreshold. When the transmission of the packet length exceeds the range, the packet will besegmented.

Beacon Period: Adjust the beacon interval (15 to 3000 milliseconds). The beacon interval tellsreceiving devices on the CLEAR Hub Express Wi-Fi network how long they can wait in low-powermode before waking up to handle the beacon.

If youre using your CLEAR Hub Exp

click hereto open the CLEAR Hub H

Page.


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DTIM Interval: Set the number of AP Beacons between each DTIM (Delivery Traffic IndicationMessage).

CTS Protect Mode: This protects transmission from interference. This is preset to Auto Mode.

Preamble Length: Set the Preamble Length, if any.

Transmission Power: Change the transmission power, if any.

Access Control L is t Settings: Allows you to change what type of System Default, if any.

Click APPLY when youre ready to change the advanced Wi-Fi settings.

If you dont want to make any changes, click CANCEL.


CLEAR Hub Express Home Page / Wi-Fi Settings / WPS


The Wi-Fi Settings / WPS Tab allow you to configure your devices that support Wi-Fi Protected

Setup.

Wi-Fi Protected Setup:

Enable WPS: Wi-Fi Protected Setup (WPS) could allow users to fetch an AP wirelessconfiguration, which includes SSID, Security Method and Key).

PBC Mode: Process WPS by Pushing Button method. PIN Mode: Process WPS by PIN code method (AP and station share the PIN code).

PIN Code: Input PIN is generated from the station if PIN Mode is selected.

Click the checkout next to Enable WPS to enable and apply this feature. Uncheck the box if you

want to disable the feature.

If youre using your CLEAR Hub Expres

click hereto open the CLEAR Hub Hom

Page.


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CLEAR Hub Express Home Page / Advanced Settings / Firewall


A firewall can be used to help protect your CLEAR Hub Express Wi-Fi network from unauthorized

access. A firewall also helps manage authorized access from the Internet to your CLEAR HubExpress.

Enable Firewall: Allows user to enable and disable Web Login from Internet, if necessary. Un-check the box to disable the firewall setting for your CLEAR Hub Express. By default, this featureis selected.

Enable Web Login f rom Internet: Allows user to enable Web Login from Internet (only workswith https), if necessary.

Web Login Port from Internet: Allows user to set the Web Login Port from Internet. Choose aport number with which to connect when logging in from a network other than your own. Thedefault is 8080.

Enable ping f rom Internet:Check the box to enable your CLEAR Hub Express to respond to aping from the Internet. This option should be enabled to allow testing only. It should not be leftenabled.

Click APPLY when youre ready to change the firewall settings.

If you dont want to make any changesto the firewall settings, click CANCEL.



Page.


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CLEAR Hub Express Home Page / Advanced Settings / Router


On the Advanced Settings / Router Tab, you can view and change router settings of the CLEAR Hub

Express.

Click on the setting options (Dynamic DNS, Universal PnP, DMZ Host, Port Forwarding, DHCPServer, DHCP Lease Reservation, or DHCP Lease Status ) to expand the screen and see theavailable fields.

DNS Servers: Use these fields to configure a custom DNS Server.

Enable OpenDNS: Enable the OpenDNS Servers for DNS queries. Please refer towww.opendns.comfor more information.

OpenDNS Server 1: Set the primary OpenDNS Server of the present connection .

OpenDNS Server 2: Set the secondary OpenDNS Server of the active connection.

If youre using your CLEAR Hub Expre


Page.


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Dynamic DNS Information (Domain Name Service): This is a mechanism used for translatinghost names for network nodes into IP Addresses in real time. Use these fields to configure aDynamic DNS service.

Enable DDNS: Allows you to enable Dynamic DNS.

DDNS Service Provider: Select the type of service provider that is used.


CLEAR Hub Express Home Page / Advanced Settings / Router (continued)

Universal PnP: Universal Plug and Play (UPnP) Internet Gateway Device (IGD) is a protocol that

simplifies device connection and network implementation. When this option is enabled, certainWindows applications would setup the Port Forwarding rule dynamically.

Enable UPnP IGD: Allows you to enable UPnP IGD, if any.

DMZ Host: Put a device connected to the CLEAR Hub Express in the DMZ (Demilitarized Zone)so that the device can be accessed by external hosts.

Configuring this option requires entering the IP Address of the host.

Port Forwarding: This allows you to forward specific external ports to host devices connected tothe CLEAR Hub Express.

Add: Enter the host IP Addresses and the port to be forwarded in order to set up the route.

Delete: Select items to delete in order to cancel the route.


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CLEAR Hub Express Home Page / Advanced Settings / Router (continued)

DHCP Server: Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IPaddresses and configuration information to Wi-Fi clients, thereby greatly simplifying network setup. Use these fields to configure your CLEAR Hub Expresss DHCP Server.

Enable DHCP Server: Click the box to enable the service.

DHCP Server IP Address: Set the Internet Protocol (IP) address (in decimal format) usedto locate and access the CLEAR Hub Express on the local Wi-Fi network the CLEAR HubExpress creates.

DHCP Starting IP Address: Set the first IP address (in decimal format) assigned by theDHCP server, in dotted decimal format. It must be greater than the IP address value of thegateway.

DHCP Ending IP Address: Set the final IP address (in decimal format) assigned by theDHCP server. If the DHCP server runs out of DHCP addresses, users cannot accessnetwork resources. If this happens, increase the Ending IP or decrease the Lease Time.

DHCP Lease Time: Set the time that a network computer remains connected to thegateway using its currently assigned IP address. At the end of this time, the DHCP server

renews the lease or assigns the computer a new IP address.

DHCP Lease Reservation: Use these fields to reserve a specific IP address for a device.

Add: Enter the Host Name, MAC Address and IP Address to reserve a specific IP addressfor the CLEAR Hub Express.

Delete: Select items to delete.


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DHCP Lease Status:

Refresh: Refreshes the DHCP Lease Status periodically.

Auto-Refresh: Auto-refreshes the DHCP Lease Status periodically.


CLEAR Hub Express Home Page / Advanced Settings / System

Use this tab to view and change system settings of the CLEAR Hub Express.

Click on the setting option User Interface to expand the screen and see the available fields.

User Interface: Change the refresh interval.

Web UI Refresh Interval: Change the Web UI (CLEAR Hub Express Home Page RefreshInterval). The default setting is 3 seconds.

If youre using your CLEAR Hub Exp

click hereto open the CLEAR Hub H

Page.


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CLEAR Hub Express Home Page / Advanced Settings / System Log

The Device Setup/System Log Tab shows the history of actions by the CLEAR Hub Express andconnected devices such as connections and disconnections. Logs are a great way to find out whatyour CLEAR Hub Express is doing and its activities.

Export Log File: Allows user to export the log files to text files.Filter: Allows user to select the type of system log filter to use.Level:Allows user to change the level of system log.



Page.


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CLEAR Hub Express Home Page / Help / About

Use this tab to view system settings of the CLEAR Hub Express.

Product Name: Displays the product name of the CLEAR Hub Express.

Model ID: Displays the Model ID of the CLEAR Hub Express.

4G MAC Address: Displays the 4G MAC address of the CLEAR Hub Express.

LAN MAC Address: Displays the LAN MAC address of the CLEAR Hub Express.

Hardware Version: Displays the hardware version of the CLEAR Hub Express.

Software Version: Displays the software version of the CLEAR Hub Express.

If youre using your CLEAR Hub Expres


Page.


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CLEAR Hub Express Home Page / Regulatory

Use this tab to view the Federal Communication Commission Interference Statement for the CLEARHub Express.

CLEAR Hub Express Home Page / Glossary

Use this tab to view the definitions used in the CLEAR Hub Express.


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CLEAR Hub Express Home Page / Online Support

Use this tab to view the definitions used in the CLEAR Hub Express.

CLEAR Hub Express Home Page / Help

The HelpLink (on the top right of the CLEAR Hub Express Home Page) is context-sensitive anddisplays helpful tips that are relevant to the tab you are viewing.

If you need help, click Helpand a window with helpful tips relevant to the page youre viewing will

open. Similar Help windows are available for all the Tabs within the CLEAR Hub Express HomePage.

For example, if youre viewing the Summary page and click Help,youll see helpful explanationsabout items relating to the Summary page.


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Change the Default Time Zone from Central Time

Use the CLEAR Hub Express Home Page / Modem Setup / Modem Time to change the defaulttime zone to the desired time zone.

Ensure your devices recognize your CLEAR Hub Express

Make sure you are using the correct device Wi-Fi network name and password. The default Wi-

Fi network name is WiFiRSU-xxxxx, where xxxxx are the last five digits of the MAC ID, whichcan be found on the label on the back of the device. The MAC ID also might be referred to asWAN MAC ID.

Make sure the Wi-Fi-enabled devices with which you are trying to share are within range of yourdeviceusually within 150 feet.

If you are sharing the device Wi-Fi network with other devices and you turn the Modem off, the otherdevices wont be able to access the internet.

Facili tating your abili ty to browse the Internet

First, verify that your CLEAR Hub Express is receiving the CLEAR 4G signal. The CLEAR Hub Express LED indicates the CLEAR 4G signal strength.

When indoors, the best locations to try are near a window and away from other electronic devices.

Important Message from CLEAR

If your browser is stuck on a message from CLEAR, follow the on-screen instructions to view themessage and provide any requested information.

You also can call Customer Care at 877-956-4056.

Quick Tips (continued)

Ensure you can share your CLEAR Hub Express

Its easy to share your CLEAR Hub Express with other Wi-Fi enabled devices at the same time.Make sure you are using the correct CLEAR Hub Express Wi-Fi network name and password. Theycan be found on the sticker on the back of the CLEAR Hub Express.

Give your friends and colleagues your CLEAR Hub Express Wi-Fi network name and password.

Make sure the devices with which you are trying to share are within range of your CLEAR HubExpressusually within 100-150 feet.

Make sure you have not disabled the SSID Broadcast setting.If you set SSID Broadcast todisable, other users will not see your CLEAR Hub Express in the list of available wirelessnetworks. To make sure SSID Broadcast is on, go into the Wi-Fi Settings / Advanced tab of theCLEAR Hub Express Home Page.

Make sure the devices they are trying to connect to your CLEAR Hub Express are not blocked.

If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn yourCLEAR Hub Express off, other devices connected to your CLEAR Hub Express wont be able toaccess the Internet.


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Resetting Your Device

If you changed your Admin Password and cant remember it, you can reset your CLEAR Hub Expressto the factory settings.

Warning: Resetting your CLEAR Hub Express will reset ALL of the settings, including your Wi-Finetwork name and password.

1. Turn on the device

2. Once device is powered on, carefully insert a sturdy thin object into the hole above to theEthernet connector on the back side of the device and press firmly for two seconds. Removethe thin object out of the hole

3. All LEDs will turn off except for the power LED on the front. The device will reboot with factorydefault settings.

Note: The Admin default password is: admin

Reset Button


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