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Welcome to theWelcome to theImproving Communication Improving Communication through Positive Listening through Positive Listening
Approaches SeminarApproaches Seminar
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Time Spent CommunicatingTime Spent Communicating
Reading13%
Writing9%
Speaking23%
Listening55%
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Verbal/Nonverbal Verbal/Nonverbal CommunicationsCommunications
0
10
20
30
40
50
60
7%
38%
55%
WordsWords
Tone of Tone of VoiceVoice
BodyBody
LanguagLanguagee
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Causes for “Tune-Out”Causes for “Tune-Out”
Receiver’s purpose is different from sender’s purpose
Understimulation Overstimulation Pace and delivery Lack of skill development
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Listening GraphListening GraphEmpathicListening
ComprehensiveListening
DiscerningListening
EvaluativeListening
AppreciativeListening
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Empathic ListenersEmpathic Listeners
Ask more open and feeling-oriented questions
Show more empathy Don’t interrupt Feel more, think less Demonstrate sensitivity Be more intuitive Be more open-ended Maintain eye-contact Be responsive and open
to questions
To Be More Effective
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Listening ModesListening Modes
• Sound• Color• Languag
e
Appreciative
Comprehensive
To organize information
Evaluative
To make a decision
Empathic Discerning
To figure out topic/intent
• Feelings• Emotion
s• Needs
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Listening ModesListening Modes
PoliticianListening Approaches Used Effectively
Discerning
ComprehensiveEvaluative
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Listening ModesListening Modes
Politician Lecture
Listening Approaches Used Effectively
Discerning
Comprehensive
EvaluativeDiscerning
ComprehensiveEvaluative
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Listening ModesListening Modes
Politician Lecture
Listening Approaches Used Effectively
Discerning
Comprehensive
Evaluative
Sales Presentation
Discerning
Comprehensive
EvaluativeDiscerning
ComprehensiveEvaluative
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Listening ModesListening Modes
Politician Lecture
FriendSales Presentation
Listening Approaches Used Effectively
Discerning
Comprehensive
EmpathicDiscerning
Comprehensive
Evaluative
Discerning
Comprehensive
EvaluativeDiscerning
ComprehensiveEvaluative
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Dinner GuestDinner Guest
If you could have dinner with anyone, dead or alive, who would that be and why?
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Thank You for attending theThank You for attending theImproving Communication Improving Communication through Positive Listening through Positive Listening
Approaches SeminarApproaches Seminar