click to edit master title style eastern cape region: strategic customer forum tnpa operations...
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EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUMTNPA OPERATIONS PERFORMANCE STANDARDS04 November 2015
CONTENT
ROLE OF OPERATIONS IN TNPA PORT OPERATIONS FRAMEWORK AND PROCESSES
STAKEHOLDER EXPECTATION
JOC ALIGNMENT WITH PORT OPERATIONS PERFORMANCE AND EFFICIENCIES
JOC INFORMATION REQUIREMENT AND PROGRESS
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ROLE OF PORT OPERATIONS
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• The attainment of the organisation’s strategic business objectives with specific emphasis on providing effective and efficient, safe, secured and affordable port services
• Ensure integration of Marine services, Ports services, Terminals operations, Road and Rail services, to ensure seamless and efficient port total supply chain system.
OPERATIONS• Tactical Plan• Execution Plan• Business Process
Optimisation
PORT OPERATIONS FRAMEWORK
Security / Port of Entry
• ISPS• Customs• SAPS• BCOCC• DHA• Health• Agriculture
Stakeholders• Ports Regulator• Communities• Business Chamber• Local Government• Provincial Govt• Suppliers
Port Services• Stevedoring• Bunkering• Diving• Ship repairers• Fire• Surveying• Pest control• Waste removal• Vessel maintenance
Performance:• Landside norms• Good order• Technical norms met• Value extraction• Business Process
Optimisation
(Oversight)• Terminal efficiency• Capacity exploitation• Business Process
Optimisation• Ops SHEQ• Systemic logistics• Leases• Maintenance
Performance:• Accommodation• Joint planning• Integrated operations• CI
Operational Engagement:• Alignment and
participation in Port activity
Performance:• Planning• Execution• Asset management• Value extraction• Business Process
Optimisation
Oversight:• Compliance• Ops planning
Marine Services
Terminals
Infrastructure / Land
Performance:• Efficient governance /
admin
TNPA AdminDOA, Port EXCO, OPCO,
RISKCO, CAPIC, PAC, LAC, LBC, PCC, BCP, Shopfloor
Performance:• Planned• Controlled• Safe• Risk elements
Public access
RoadRail
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STAKEHOLDER EXPECTATIONS
Shipping lines
Terminals
Cargo Owners
Stakeholders (Service providers and
Suppliers
Marine Services
Port Authority
Cargo volumes, Compliance with schedules, High productivity levels, Flexibility, Reduced operating costs, Market growth
Cargo volumes, Terminal productivity, Performance of service providers, Reduced operating cost, Market growth
Compliance with dwell times and lead times, Storage, Cargo handling productivity, No cargo degradation or damage, Reduced costs
Economic growth, Job creation, Access to the port industry, People development, Minimised externalities, Sustainability
Targeted volumes, Asset utilisation, Vessel handling productivity levels, Demand coverage, Competency, Safety, Sustainability
Cargo and vessel volumes, Targeted levels of capacity utilisation, High productivity levels, Quick turnaround of vessels, Smooth logistics flows, Market growth
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Land side
Anchorage Apron TerminalBerth
Inte
rmod
al
CARGO FLOWS
There is a need to integrate Marine, Port, Terminals, Road and Rail services, to ensure seamless and efficient supply chain system
END TO END VISIBILITY OF THE PORT VALUE CHAIN
Berth planning, ensure berth availability (provide
berth on arrival)
Berth occupancy rate.Terminal and Crane working
time per vessel
Stacking space, correct stacking and stowing of
cargo
Cargo availability at the port as influenced by road carriers (trucks)
Cargo availability at the port as influenced by rail
Reduce the anchorage waiting time.Improve vessel planning (14 day view, 7 day view, 48 hours forward looking
plan)
Integrating the Logistics System of South Africa…
Wat
er s
ide
JOINT OPERATIONS CENTRES
Marine Operator Performance Standards (MOPS)
Terminal Operator Performance Standards (TOPS)
Rail Operator Performance Standards (ROPS)
Hauler Operator Performance Standard (HOPS)
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JOINT OPERATIONS CENTRES GOALS
Enable Port Management decision making process Provide the Integrated Port supply chain visibility Performance visibility Transparency of performance through processes Ensure Accountability in port service delivery through performance oversight Drive Port Efficiencies Provide single point of entry for information Timeous response to deviations, planned and unplanned Improve the coordination of incident recovery process Deliver on the MDS and Shareholder Compact deliverables Implement Port Act Improve Customer services through CRM interface Improve the cost of doing business (for Customers) with the port.
The Operations Centre seeks to enable business performance. It is designed to provide the following:
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KEY INTERFACES TO ENABLE THE PROCESSES OF THE JOINT OPERATIONS CENTRE
Marine services• Marine services as part of
the port supply chain will interface with the Joint Ops Centre on marine planning (including berth planning) and performance
Contact Centre (CRM)• The CRM as a front office to
commercial customers (through a telephony solution) supported by Joint Ops Centre as a back office to CRM
Port Security• Security enables port
operations. A security re in the Joint Ops Centre to take charge of the security related matters
Terminal Operators• Interface with Terminal
Operators for the Terminal Operations services
Rail (TFR)• Interface with
Transnet Freight Rail for port rail services
Other external operators/stakeholders• Interface points to be
identified as we transit to a Business Centre
Port Ops Centre
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PORT OPERATIONS CENTRE
LAYOUT
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JOINT OPERATIONS CENTRE
LAYOUT
PORTS OPERATIONS PERFORMANCE IMPROVEMENT SYSTEM Implementing Port Operations Performance
Standards - POPS
KEY
INFL
UEN
CERS
OF
THE
PORT
SER
VICE
S VA
LUE
CHAI
N
PERF
ORM
ANCE
Performance against set
targetsTERMINAL OPERATORS
LANDSIDE INTERMODAL
PORT SERVICES
INFRASTRUCTURE
• Berth productivity• Truck turnaround time• Truck waiting time• Rail turnaround time
• Resource availability• Marine service levels
• Adherence to administration requirements and clearance timeframes
• Truck turnaround time• Truck waiting time• Rail turnaround time
• Volume throughput• Truck turnaround time• Truck waiting time• Rail turnaround time• Ship working hour
Key Performance Measures
Collaboration/ Consultation• Port Stakeholders• NPCC• PCC subcommittees• Shareholders Compact
Legislative Requirements• National Ports Act • Directives
MARINE OPERATIONS
TOPS
TOPS
ROPS
MOPS
HOPS
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PORT OPERATING STANDARDS
ROPS
MOPS
TOPS
PLANNING MONITORING REPORTING
OPERATIONS CENTRE
JOINT OPERATIONS CENTRE INTERFACE WITH OPERATIONS PERFORMANCE STANDARDS
- Planned Terminal Work e.g. SWH, Train Loading Time etc. - Planned Maintenance
- Actual Terminal Productivity - Capacity Utilization -
- Performance Reporting, Daily, Weekly and Monthly - Capacity Utilization
- Planned marine movement e.g. Docking, Sailing or Shifting - Planned Maintenance
- Actual Marine Productivity - Resource Utilization
- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization
- Integrated Train Plan e.g. Trains to/from the Ports - Planned Maintenance
- Actual Trains Movement - Actual Rail efficiency
- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization -
HOPS - Trucking Plan e.g. Trucks to/from the Ports
- Actual Trucks Movement - Actual Road efficiency
- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization
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PLANNING DATA FLOW
INTEGRATED PORT PLAN DEVELOPED
SAP ERP
VTS
NAVIS
GCOS
NAVIS
CAPEX Reports
Maintenance Plans
Logbook Extract
Daily Weekly
Monthly 13
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VALUE CHAIN AREA ITEMS TO BE MONITORED (AS PER INTEGRATED PLAN)
Train ATA/ATD
Actual Maintenance
Actual Trucks Arrival rate per hour
Volumes Discharged
Vessel ATA/ATD
Marine Resource Plan
Actual Start/Completion Time – Vessel Loading and Offloading
Actual Start/Completion Time – Train Loading and Offloading
Yard Capacity Actuals
Port Rail Track Maintenance
Berths, Roads maintenance
Terminal Maintenance
MONITORING DATA FLOW
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DEVIATION MANAGEMENT
SCENARIO OPS CENTER INTERVENTION ROLE RESPONSIBLE
NO SYNERGY ON MAINTENANCE PLANS Facilitate integrated maintenance within the port value chain
PLANNING COORDINATOR HIGH TRUCKS TRAFFIC CONGESTION EXPECTED Ability to foresee traffic congestion and provide reaction plans
ANALYSIS OF SUB PLANS Review Sub-plans to ensure seamless integration to avoid bloating the port
VESSEL DELAY
Advise the next port of call on the delay
PERFORMANCE MONITOR
Through Port Control, Advise the incoming vessels
Advise the trucks and incoming trains
LOAD NOT READY FROM RAIL OR ROAD Through Port Control, Advise the incoming vessel that the load is not yet ready
INCIDENTS/ACCIDENTS OCCURRANCE Facilitate the activation of various stakeholders as per incident management process
UNDER-UTILIZATION OF CAPACITY Advise the Capacity Enablement team on the actual capacity usage
REPORTING ANALYST NO INFO ON PERFORMANCE STANDARDS FROM RESPONSIBLE PEOPLE Provide information on performance against TOPS, MOPS, ROPS
REQUEST FOR PERFORMANCE REPORTS Provide On-Time reports and management of Incidents
Some of the deviations which can occur in the port system and various ways in which the Joint Operations Centre will respond is outlined below….
PROGRESS ON PERFORMANCE STANDARD
• Terminal Operator Performance Standards (TOPS) is a key element in improving port efficiency.
• The two past years (TOPS 1 & 2) and current Year 3 TOPS have enabled the SA ports system to establish an environment to address the efficiency of Terminal Operators in a consultative and focused manner
• Performance standards set have been progressively increased to better reflect expected performance relative to capacity. Achieved performance levels have likewise improved overall.
• Terminal Operators and the TNPA are in an improved position to address required levels of performance as a result of a maturing operational relationship, capacity analysis and a quantitative approach (monitoring and trend).
• TOPS is supplemented by MOPS to address the marine component of ship turnaround time.
• The rail (ROPS) and road (HOPS) efficiency measures are under consideration to complete the landside intermodal component of the performance model.
• TOPS will focus upon substantive achievement of targets against capacity followed by TOPS against benchmarked performance going forward.
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x Delayed
√ Completed
KEY OPERATIONAL READINESS DELIVERABLES
JOINT OPERATIONS CENTRE PROGRAMME SUMMARY
TNPA Operations Report for the period July 2015 14
DELIVERABLE HQ RCBDBN ELS PLZ MSB CPT SLD UPDATE
HARDWARE x √ √ √ √ X WIP √• DBN – The Pilot Phase ongoing. • ELS/RCB/SLD – Construction complete. Training
has commenced in ELS. RCB & SLD to follow.• HQ – Construction ongoing. • CT-Procurement of construction ongoing• PE – Construction has commenced Toilet
Facilities to be made PWD friendly.• MSB – Awaiting approval of funds from CAPIC
to complete the Ops Centre. • NGQ – proposal to remove the scope from the
project discussed accepted.
FURNITURE WIP √ √ √ √ X WIP √
FACILITIES WIP √ √ √ √ WIP WIP √
CIVILS AND ELECTRICAL
x √ √ √ WIP X WIP √
READINESS ITEM DETAIL
APPLICATIONS • Development of the IT Solution remains a concern for the Ops Centre “GO LIVE” initiative. • Sharepoint solution is still lagging behind on the project.
TRAINING • DBN and PLZ and ELS already commenced with training. Training budget is a concern as this cannot be included in the project budget.
HUMAN CAPACITY • Recruitment and selection process is currently underway at all Ports and HQ.
PROCESSES • Processes have been developed for sign off by the Ports and Sponsor. Interface engagement with TFR and TPT is ongoing.
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