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Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

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Page 1: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

Click to edit Master title style

EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUMTNPA OPERATIONS PERFORMANCE STANDARDS04 November 2015

Page 2: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

CONTENT

ROLE OF OPERATIONS IN TNPA PORT OPERATIONS FRAMEWORK AND PROCESSES

STAKEHOLDER EXPECTATION

JOC ALIGNMENT WITH PORT OPERATIONS PERFORMANCE AND EFFICIENCIES

JOC INFORMATION REQUIREMENT AND PROGRESS

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Page 3: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

ROLE OF PORT OPERATIONS

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• The attainment of the organisation’s strategic business objectives with specific emphasis on providing effective and efficient, safe, secured and affordable port services

• Ensure integration of Marine services, Ports services, Terminals operations, Road and Rail services, to ensure seamless and efficient port total supply chain system.

Page 4: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

OPERATIONS• Tactical Plan• Execution Plan• Business Process

Optimisation

PORT OPERATIONS FRAMEWORK

Security / Port of Entry

• ISPS• Customs• SAPS• BCOCC• DHA• Health• Agriculture

Stakeholders• Ports Regulator• Communities• Business Chamber• Local Government• Provincial Govt• Suppliers

Port Services• Stevedoring• Bunkering• Diving• Ship repairers• Fire• Surveying• Pest control• Waste removal• Vessel maintenance

Performance:• Landside norms• Good order• Technical norms met• Value extraction• Business Process

Optimisation

(Oversight)• Terminal efficiency• Capacity exploitation• Business Process

Optimisation• Ops SHEQ• Systemic logistics• Leases• Maintenance

Performance:• Accommodation• Joint planning• Integrated operations• CI

Operational Engagement:• Alignment and

participation in Port activity

Performance:• Planning• Execution• Asset management• Value extraction• Business Process

Optimisation

Oversight:• Compliance• Ops planning

Marine Services

Terminals

Infrastructure / Land

Performance:• Efficient governance /

admin

TNPA AdminDOA, Port EXCO, OPCO,

RISKCO, CAPIC, PAC, LAC, LBC, PCC, BCP, Shopfloor

Performance:• Planned• Controlled• Safe• Risk elements

Public access

RoadRail

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STAKEHOLDER EXPECTATIONS

Shipping lines

Terminals

Cargo Owners

Stakeholders (Service providers and

Suppliers

Marine Services

Port Authority

Cargo volumes, Compliance with schedules, High productivity levels, Flexibility, Reduced operating costs, Market growth

Cargo volumes, Terminal productivity, Performance of service providers, Reduced operating cost, Market growth

Compliance with dwell times and lead times, Storage, Cargo handling productivity, No cargo degradation or damage, Reduced costs

Economic growth, Job creation, Access to the port industry, People development, Minimised externalities, Sustainability

Targeted volumes, Asset utilisation, Vessel handling productivity levels, Demand coverage, Competency, Safety, Sustainability

Cargo and vessel volumes, Targeted levels of capacity utilisation, High productivity levels, Quick turnaround of vessels, Smooth logistics flows, Market growth

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Land side

Anchorage Apron TerminalBerth

Inte

rmod

al

CARGO FLOWS

There is a need to integrate Marine, Port, Terminals, Road and Rail services, to ensure seamless and efficient supply chain system

END TO END VISIBILITY OF THE PORT VALUE CHAIN

Berth planning, ensure berth availability (provide

berth on arrival)

Berth occupancy rate.Terminal and Crane working

time per vessel

Stacking space, correct stacking and stowing of

cargo

Cargo availability at the port as influenced by road carriers (trucks)

Cargo availability at the port as influenced by rail

Reduce the anchorage waiting time.Improve vessel planning (14 day view, 7 day view, 48 hours forward looking

plan)

Integrating the Logistics System of South Africa…

Wat

er s

ide

Page 7: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

JOINT OPERATIONS CENTRES

Marine Operator Performance Standards (MOPS)

Terminal Operator Performance Standards (TOPS)

Rail Operator Performance Standards (ROPS)

Hauler Operator Performance Standard (HOPS)

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JOINT OPERATIONS CENTRES GOALS

Enable Port Management decision making process Provide the Integrated Port supply chain visibility Performance visibility Transparency of performance through processes Ensure Accountability in port service delivery through performance oversight Drive Port Efficiencies Provide single point of entry for information Timeous response to deviations, planned and unplanned Improve the coordination of incident recovery process Deliver on the MDS and Shareholder Compact deliverables Implement Port Act Improve Customer services through CRM interface Improve the cost of doing business (for Customers) with the port.

The Operations Centre seeks to enable business performance. It is designed to provide the following:

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KEY INTERFACES TO ENABLE THE PROCESSES OF THE JOINT OPERATIONS CENTRE

Marine services• Marine services as part of

the port supply chain will interface with the Joint Ops Centre on marine planning (including berth planning) and performance

Contact Centre (CRM)• The CRM as a front office to

commercial customers (through a telephony solution) supported by Joint Ops Centre as a back office to CRM

Port Security• Security enables port

operations. A security re in the Joint Ops Centre to take charge of the security related matters

Terminal Operators• Interface with Terminal

Operators for the Terminal Operations services

Rail (TFR)• Interface with

Transnet Freight Rail for port rail services

Other external operators/stakeholders• Interface points to be

identified as we transit to a Business Centre

Port Ops Centre

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Click to edit Master title style

PORT OPERATIONS CENTRE

LAYOUT

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JOINT OPERATIONS CENTRE

LAYOUT

Page 11: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

PORTS OPERATIONS PERFORMANCE IMPROVEMENT SYSTEM Implementing Port Operations Performance

Standards - POPS

KEY

INFL

UEN

CERS

OF

THE

PORT

SER

VICE

S VA

LUE

CHAI

N

PERF

ORM

ANCE

Performance against set

targetsTERMINAL OPERATORS

LANDSIDE INTERMODAL

PORT SERVICES

INFRASTRUCTURE

• Berth productivity• Truck turnaround time• Truck waiting time• Rail turnaround time

• Resource availability• Marine service levels

• Adherence to administration requirements and clearance timeframes

• Truck turnaround time• Truck waiting time• Rail turnaround time

• Volume throughput• Truck turnaround time• Truck waiting time• Rail turnaround time• Ship working hour

Key Performance Measures

Collaboration/ Consultation• Port Stakeholders• NPCC• PCC subcommittees• Shareholders Compact

Legislative Requirements• National Ports Act • Directives

MARINE OPERATIONS

TOPS

TOPS

ROPS

MOPS

HOPS

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PORT OPERATING STANDARDS

ROPS

MOPS

TOPS

PLANNING MONITORING REPORTING

OPERATIONS CENTRE

JOINT OPERATIONS CENTRE INTERFACE WITH OPERATIONS PERFORMANCE STANDARDS

- Planned Terminal Work e.g. SWH, Train Loading Time etc. - Planned Maintenance

- Actual Terminal Productivity - Capacity Utilization -

- Performance Reporting, Daily, Weekly and Monthly - Capacity Utilization

- Planned marine movement e.g. Docking, Sailing or Shifting - Planned Maintenance

- Actual Marine Productivity - Resource Utilization

- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization

- Integrated Train Plan e.g. Trains to/from the Ports - Planned Maintenance

- Actual Trains Movement - Actual Rail efficiency

- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization -

HOPS - Trucking Plan e.g. Trucks to/from the Ports

- Actual Trucks Movement - Actual Road efficiency

- Performance Reporting, Daily, Weekly and Monthly - Resource Utilization

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PLANNING DATA FLOW

INTEGRATED PORT PLAN DEVELOPED

SAP ERP

VTS

NAVIS

GCOS

NAVIS

CAPEX Reports

Maintenance Plans

Logbook Extract

Daily Weekly

Monthly 13

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VALUE CHAIN AREA ITEMS TO BE MONITORED (AS PER INTEGRATED PLAN)

Train ATA/ATD

Actual Maintenance

Actual Trucks Arrival rate per hour

Volumes Discharged

Vessel ATA/ATD

Marine Resource Plan

Actual Start/Completion Time – Vessel Loading and Offloading

Actual Start/Completion Time – Train Loading and Offloading

Yard Capacity Actuals

Port Rail Track Maintenance

Berths, Roads maintenance

Terminal Maintenance

MONITORING DATA FLOW

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DEVIATION MANAGEMENT

SCENARIO OPS CENTER INTERVENTION ROLE RESPONSIBLE

NO SYNERGY ON MAINTENANCE PLANS Facilitate integrated maintenance within the port value chain

PLANNING COORDINATOR HIGH TRUCKS TRAFFIC CONGESTION EXPECTED Ability to foresee traffic congestion and provide reaction plans

ANALYSIS OF SUB PLANS Review Sub-plans to ensure seamless integration to avoid bloating the port

VESSEL DELAY

Advise the next port of call on the delay

PERFORMANCE MONITOR

Through Port Control, Advise the incoming vessels

Advise the trucks and incoming trains

LOAD NOT READY FROM RAIL OR ROAD Through Port Control, Advise the incoming vessel that the load is not yet ready

INCIDENTS/ACCIDENTS OCCURRANCE Facilitate the activation of various stakeholders as per incident management process

UNDER-UTILIZATION OF CAPACITY Advise the Capacity Enablement team on the actual capacity usage

REPORTING ANALYST NO INFO ON PERFORMANCE STANDARDS FROM RESPONSIBLE PEOPLE Provide information on performance against TOPS, MOPS, ROPS

REQUEST FOR PERFORMANCE REPORTS Provide On-Time reports and management of Incidents

Some of the deviations which can occur in the port system and various ways in which the Joint Operations Centre will respond is outlined below….

Page 16: Click to edit Master title style EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM TNPA OPERATIONS PERFORMANCE STANDARDS 04 November 2015

PROGRESS ON PERFORMANCE STANDARD

• Terminal Operator Performance Standards (TOPS) is a key element in improving port efficiency.

• The two past years (TOPS 1 & 2) and current Year 3 TOPS have enabled the SA ports system to establish an environment to address the efficiency of Terminal Operators in a consultative and focused manner

• Performance standards set have been progressively increased to better reflect expected performance relative to capacity. Achieved performance levels have likewise improved overall.

• Terminal Operators and the TNPA are in an improved position to address required levels of performance as a result of a maturing operational relationship, capacity analysis and a quantitative approach (monitoring and trend).

• TOPS is supplemented by MOPS to address the marine component of ship turnaround time.

• The rail (ROPS) and road (HOPS) efficiency measures are under consideration to complete the landside intermodal component of the performance model.

• TOPS will focus upon substantive achievement of targets against capacity followed by TOPS against benchmarked performance going forward.

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x Delayed

√ Completed

KEY OPERATIONAL READINESS DELIVERABLES

JOINT OPERATIONS CENTRE PROGRAMME SUMMARY

TNPA Operations Report for the period July 2015 14

DELIVERABLE HQ RCBDBN ELS PLZ MSB CPT SLD UPDATE

HARDWARE x √ √ √ √ X WIP √• DBN – The Pilot Phase ongoing. • ELS/RCB/SLD – Construction complete. Training

has commenced in ELS. RCB & SLD to follow.• HQ – Construction ongoing. • CT-Procurement of construction ongoing• PE – Construction has commenced Toilet

Facilities to be made PWD friendly.• MSB – Awaiting approval of funds from CAPIC

to complete the Ops Centre. • NGQ – proposal to remove the scope from the

project discussed accepted.

FURNITURE WIP √ √ √ √ X WIP √

FACILITIES WIP √ √ √ √ WIP WIP √

CIVILS AND ELECTRICAL

x √ √ √ WIP X WIP √

READINESS ITEM DETAIL

APPLICATIONS • Development of the IT Solution remains a concern for the Ops Centre “GO LIVE” initiative. • Sharepoint solution is still lagging behind on the project.

TRAINING • DBN and PLZ and ELS already commenced with training. Training budget is a concern as this cannot be included in the project budget.

HUMAN CAPACITY • Recruitment and selection process is currently underway at all Ports and HQ.

PROCESSES • Processes have been developed for sign off by the Ports and Sponsor. Interface engagement with TFR and TPT is ongoing.

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Click to edit Master title style