Our mission

Making Partners & organizations more successful with their

Microsoft Platform investments

2010-2019

We started out with a vision of completely re-thinking the way

learning could be created, maintained and consumed by

corporate employees, from inside their business critical systems.

Our mission is simple:

About ClickLearn

2010 Founded in 2010 after 4 years of core product R&D.

50 Employees with headquarters in the heart of Copenhagen City, Denmark.

3Offices inCopenhagen, DenmarkFlorida, United StatesAhmedabad, India

#1 - Fastest growing IT company#13 - Fastest growing company overall

#3 - Fastest growing IT company#12 - Fastest growing company overall

1000Europe’s FastestGrowing Companies

2019#136 - Fastest growing Company in Europe

Provide intelligent user adoption and superior learning experiences

for end-users across platforms and language barriers

ClickLearn at a glance

Auto translate instructions and video narration intomore than 45 languages and dialects

Produce seven learning formats from a single source

Turn any process into an on-screen live assistant

Replay instructions to automatically capture systemupgrades and changes to the business processes

Use built-in Learning Analytics to collect feedback,ratings and tracking on all usage of the learning portals

Record

Simply click through theprocesses in your systems

Produce

Produce multiple outputs with a single click

Publish

One-click publish to thecloud or on-premise› ›

Business platform connectors

From zero to e-learning in minutes

41 CountriesThe Americas, Europe, Africa, Asia, Oceania

346Corporate CustomersOrganizations using ClickLearn to deliver continuous learning internally

119Microsoft Partners.Organizations using ClickLearn to deliver User Adoption and Learning as a service for clients

41% The Americas

59% Europe, Middle-East, Afria, Asia, Oceania

Where is ClickLearn used ?

Who benefits from using ClickLearn ?

EmployeesMaking end-users adopt, learn and

master the software faster

ManagementMaking management more successful

IT and SupportMaking IT and support more successful

“Reduce our cost and resources, needed to

support recurring issues”

“Build my skills and keep me current, to allow me

to achieve more.”

“Minimize the risk of business transformation projects, and maximize

our profitability”

Solution OverviewCore values you get with ClickLearn

Not a prediction. Fact!

75% of business transformation projects

don’t deliver value according to study by

Gartner ―› because of low user adoption

Why are 25% of all business transformation

projects successful?

ClickLearn’s three principles of Intelligent User Adoption

Subjective observation Objective monitoring

Quality Relevance

Availability

Customersuccess

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Quality

Walk through the process once

Get consistent high-quality user instructions using the same language no matter who is authoring

Formatted to align with your corporate identity

ClickLearn writes the Instructions, not youSave 80% of your time on writing and formatting materials

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Relevance

The unique REPLAY technology re-captures any process

Click-and-Continue fixes your broken processes

Save and produce to update all changed materials

ClickLearn keeps all materials currentKeep your learning materials relevant and current after upgrades, modifications and process changes

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Availability

Web-based portal with all instructions and links to other formats.

Microsoft Word and PDF files for offline reading.

Microsoft PowerPoint presentation with full screenshots.

Walkthrough video of the entire process.

Interactive Try It video that functions as a complete simulation.

Interactive Test me video with scoring and SCORM compliance.

An on-screen assistant that guides the users within the live system.

ClickLearn Assist can be used in on-boarding scenarios and for complex

but infrequently used processes.

Produce instructions in many formatsEvery recording produces seven learning formats, available in multiple languages

Multi-language learning comes built-in.

Replay instructions in any UI language and ClickLearn translates.

Video narration is automatically translated to 45+ languages.

ClickLearn Learning analyticsCollect and measure both objectively and subjectively

AnalyticsThe end-users are always first-in-line to experience any misalignment

between standard operating procedures and the reality of the

business.

Comments and ratings are built-in to every instruction

Track the usage of all the learning formats

Track the usage of search terms

Moderate and act on feedback & ratings

Objective analytics will uncover where action and changes are needed

Analytics can be collected in the ClickLearn ContentCloud™, within a private environment or any SCORM compliant Learning Management System (LMS)

Processes cross application boundariesClickLearn follows the user between applications

End-to-end

ClickLearn offers a wide range of connectors

• Microsoft Dynamics 365|CE|BE|FO

• Microsoft Power BI

• Microsoft Power Apps (Model & Canvas)

• Microsoft Office and SharePoint

• Generic or custom Windows Apps

• Generic or custom Web Apps

• SAP, Oracle and IFS Applications

Anyone can deploy a learning portalNo complexity. No infrastructure. No consultancy costs.

Publishing

Everything is self-contained with no dependencies on IT-infrastructure

Can be deployed on-premise or in the ClickLearn ContentCloud™

Deployment complexity is reduced to a simple copy/paste operation

Licensing & Pricing

ClickLearn Editions

Every edition of ClickLearn provides free, unlicensed distribution of the learning materials, to all employees within the boundaries of the distribution rights

Service provider Edition for Microsoft PartnersUnrestricted and unlimited worldwide distribution rights

Corporate EditionFree distribution to any employee within one legal corporate entity

Enterprise EditionFree distribution to any employee in any subsidiary within a corporate structure of companies

Elements in a ClickLearn License

There is a 20% annual maintenance fee on licenses, authors and distribution.The maintenance fee covers software updates, updates to newer versions of your business systems and all our customer care services and support is delivered free of additional charges

Paid Cloud Subscriptions

ClickLearn VoiceCloud™

Translation services

ClickLearn ContentCloud™

Free Cloud Subscriptions

This model provides you with a fixed TCO and allows you to scale with no further future costs

Connectors (the systems you need to provide instructions for)

Author licenses are based on concurrent usage

Authors (People using ClickLearn to create materials)

Free Customer Care services

Customer Care

Unlimited instructor-led online training that keeps new and existing ClickLearn authors productive

Consultancy on eLearning best-practices, Corporate branding and publishing

Access to self-paced training on the ClickLearn Cloud portal.

Unlimited priority technical support

Automated software updates that keeps everyone on the latest version

Included within the 20% annual maintenance fee

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License model summary

Licenses are a one-time flat fee + an annual maintenance fee of 20% from year two onwards

Licenses include free distribution of learning materials to any employee or client within your distribution rights

Author licenses are not named, but based on concurrent usage. Five author licenses, mean five people can author materials at the same time.

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The number of end-users in your customers organization (No CAL’s)

The number of instances / databases your client might have (No Server instance or database licensing)

Any specific version of the systems

Licenses are not based on...

License model summary

ExperienceClickLearn

See ClickLearn in action in our webinar serieswww.clicklearn.com/webinars

14-day free trial license + free trainingSend a request from www.clicklearn.com/try

Download and share product sheetsOverview: https://www.clicklearn.com/go/productsheetBenefits: https://www.clicklearn.com/go/painkillersConnectors:https://www.clicklearn.com/go/connectors

EngageYou will receive a package with information:

www.clicklearn.dk

Michael RandrupManaging Director

mra@clicklearn.com

+45 26 30 00 18

Reach out to me, if you have any questionsFeel free to connect on LinkedIn:

https://www.linkedin.com/in/michaelrandrup

• ClickLearn presentation (this one)

• Pricing sheets

• White paper

• Case Study

Download from https://www.clicklearn.com/dynamics/microsoft-customer-success-managers