client engagemen 12t

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Page 1: Client engagemen 12t

Client Engagement

Characteristics of Effective Helping Professionals

Page 2: Client engagemen 12t

Client Engagement

Engagement is a vital aspect to helpful services

Science

Art

Verbal

Non-verbal

The process:

• Collaborative

• Open

• Trusting

• “Getting into” & “Getting along”

Page 3: Client engagemen 12t

Client Engagement

Client engagement is about dialogue

5 characteristics

WV respect

Hope

Humility

Trust

Empathy

• Client Motivation – Why valuable?

• Precontemplation, contemplation, preparation/determination, action, maintenance & relapse

• Special issues