client engagemen 12t
TRANSCRIPT
Client Engagement
Characteristics of Effective Helping Professionals
Client Engagement
Engagement is a vital aspect to helpful services
Science
Art
Verbal
Non-verbal
The process:
• Collaborative
• Open
• Trusting
• “Getting into” & “Getting along”
Client Engagement
Client engagement is about dialogue
5 characteristics
WV respect
Hope
Humility
Trust
Empathy
• Client Motivation – Why valuable?
• Precontemplation, contemplation, preparation/determination, action, maintenance & relapse
• Special issues