Client Relationship Management For Freelancers

Nasir Uddin ShamimCo-Founder

DevsTeam Limited

Why Client Relationship Is Vital? “91% of unhappy customers will not willingly do

business with your organization again.” Source: Lee Resource Inc.

Be Punctual Response Quickly and Timely. Hand in Your Work on Time & Deliver Quickly. Client Often Hire Someone Who is Organized!

Know What You Can & Can’t Do Be Honest. Never Pretend If You Don’t Have The Skills. Focus On Your Client’s Requirements. Do Your Best!

Solve Some Problems For Free Find Other Problems & Let Your Buyers Know. Solve These & Let Him/Her Smiling.

Offer a Sincere Apology

Call over Skype or Have a Direct Call To Your Buyers & Say Why You Couldn’t Deliver Your Work in Time & Offer a Apology.

What’s The Benefit?

“Happy customers who get their issue resolved tell about 4 to 6 people about their experience.”----Source: White House Office of Consumer Affairs, Washington, DC

Thank You