clifford holt resuem
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Clifford Holt
4407 Softwood Ln, 45424, OH | (H) 937-331-8611 | [email protected]
Professional Summary
An energetic self-starter who is creative and can work independently or with a team. Is enthusiastic when it comes to work and can maintain a positive attitude under changing work circumstances. Possesses good work ethics that make long-term relationships with customers possible. My 8 years in customer service profession has given me skills and experience that can positively contribute to the success of your company. I possess strong leadership skills that allow me to prioritize work assignments.
Work History
Customer Advocate 1
CareSource - 230 N. Main St. Dayton, Ohio 45402 9/2011 to /
• Provide quality Service by Immediately Responding to the Member and/or Providers Requests and Complaints, And Appropriately Routing Issues to the Correct Department for Timely Resolution
• Assist Medicaid and MEDICARE members/providers With Benefit, Claims, And Other Inquiries.
• Build And Strengthen Member Relationships By Providing Quality Customer Service.
• Assist Provider with Routine Servicing Inquires Including But Not Limited To; Verifying Eligibility, Explanation Of Benefits, Claims And Appeal Procedures
• Engaged In A Phone Queue; Required To Sit/stand For Long Periods Of Time
• Act as a mentor To new hire employees
• Ensuring All HIPAA And State Requirements/regulations Are Adhered Too At All Times, In Existing And Future Lines Of Business
Fork Lift Driver
Carter Express - 1655 Capstone Way, Vandalia Ohio 45377 3/2009 to 2/2011
• Operate Sit down Forklift
• Unload and Load Automotive Part from Docked Trucks
• Stock And Stack Skids Of Automotive Parts In Designated Area Using Fork Lift.
• Excelled In Meeting On Time Delivery Shipment Of Parts.
Customer Service Representative
Grainger Industrial Supply - 2321 Needmore Road, Dayton, Ohio 10/2005 to 2/2009
• Provide Professional Customer Care To Customers, Contractors, And Small Business Partners.
• My Assigned Task Was To Identify Customer Needs And Provide Them With The Tools And Equipment They Need To Help Them Get projects Done efficiently, By Using Various Resources Such As: SAP Computer Operating Systems Which Contain Grainger Databases With Customer Information And Over 100, 000 Grainger Parts, Also Using Our Grainger Catalog.
• Performed Shipping Duties, Inventory Control, Stocking Shelves, And Cash Handling. Certified Lift Truck and Wave Driver.
Education
Sinclair Community College - 444 West 3rd Street, Dayton, OH 45402
• Business Communication Presently Seeking Degree With 50 Credit Hrs.
Grainger - 2321 Needmore Road, Dayton, OH 45414
• Certifications, SMALL BUSINESS Certificate Of Completion CST1070:Serving Small Business Customers, Through Grainger Industrial Supply.
Computer Technology
Miami Valley Career Technology School - 6800 Hoke Road, Clayton, OH 45315
• Certificate Of Completion Computer Operations