cloud administrator · backup and restore systems using appropriate tools • explain how to plan...

Cloud Administrator

Model Curriculum

Cloud Administrator

SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

IT-ITeS FUTURE SKILLS CLOUD COMPUTING SSC/Q8306, V1.0 6

Cloud Administrator

Complying to the National occupation standards of

Job Role / Qualification Pack: ‘Cloud Administrator’ QP No. ‘SSC/Q8306 NSQF Level 6’

May 29th 2019

May 29th 2020

Cloud Administrator

TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 16

3. Assessment Criteria 17

Cloud Administrator 1

Cloud Administrator

CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Cloud Administrator”, in the “IT- ITeS” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Cloud Administrator

Qualification Pack Name and Reference ID.

SSC/Q8306, V1.0

Version No. 1.0 Version Update Date 29/05/2019

Pre-requisites to Training

Bachelor’s Degree in Engineering / Technology / Statistics /

Mathematics / Computer Science/ Physical Sciences

Training Outcomes After completing this programme, participants will be able to:

• Explain different types of cloud deployment and service models

• Assess global standards and regulations for aspects of data administration and governance such as storage, security, privacy and monitoring.

• Use development tools, frameworks, platforms, libraries and packages to test hardware and software systems

• Explain how different departments and IT assets work together along with an understanding of Intellectual Properties, regulatory standards and IT budget

• Ensure the compliance of governance rules and policies of the organization by implementing and monitoring them using standard tools

• Regulate the usage, maintenance and upgradation of cloud resources through effective backup/recovery and upgradation plans

• Monitor the billing and usage of cloud resources across multiple cloud vendors using standard tools

• Create and monitor a release or deployment keeping in mind the budget and overall objectives of organization

• Develop knowledge, skills and competence in Cloud computing technologies

• Build alliances and maintain healthy relationships at the workplace

• Leverage different skills to build and maintain client satisfaction


This course encompasses 10 out of 10 National Occupational Standards (NOS) of “Cloud

Administrator” Qualification Pack issued by “IT-ITeS Sector Skills Council”.

Sr. No.

Module Key Learning Outcomes Equipment Required

1 IT-ITeS/BPM Industry – An Introduction Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 03:00 Corresponding NOS Code Bridge Module

• Explain the relevance of the

IT-ITeS sector

• State the various sub-

sectors in the IT-ITeS sector

• Detail the nature of work

performed across the sub-

sectors

• List organizations in the

sector

• Discuss the evolution of the

sub sectors and the way

forward

• Explain the disruptions

happening across the IT-

ITeS sector

• Whiteboard and Markers

• LCD Projector and Laptop for

presentations

• Lab equipped with the following:

• PCs/Laptops

• Chart paper and sketch pens

• Internet with Wi-Fi (Min 2

Mbps Dedicated)

2 Future Skills – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Discuss the general

overview of the Future Skills

sub-sector

• Describe the profile of the

Future Skills sub-sector

• Explain the various

occupations under this sub-

sector

• List key trends across the

occupations in this sub-

sector

• List various roles in the

Future Skills sub-sector



presentations


• PCs/Laptops



Mbps Dedicated)

3 Cloud computing – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Define the term “Cloud

computing”

• Provide an overview of the

history of Cloud computing

• Discuss the evolving

information technology

landscape and the

importance and relevance

of cloud technologies

• State the key business

drivers for the adoption of

cloud technologies

• Explain the different types

of cloud service models



presentations

• Provision for word processor and

presentation software


• PCs/Laptops


Mbps Dedicated)


(such as SaaS, PaaS, IaaS

etc.)

• Explain the different types

of cloud deployment

models (such as private

cloud, public cloud, hybrid

cloud, multi-cloud etc.)

• List prospective cloud

technology use cases and

applications within your

area of expertise

4 Global Standards and Regulations Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 03:00 Corresponding NOS Code Bridge Module

• Identify general principles

and basic concepts of data

management standards

across the globe

• Identify the key actors

under the regulations and

understand their roles

• Evaluate the rights of data

owners

• Evaluate various

enforcement and

compliance mechanisms

• Demonstrate actions in

accordance with

enforcement and

compliance obligations



presentations




• PCs/Laptops

• Internet with Wi-Fi (Min 2 Mbps

Dedicated)

5 Development Tools and Usage Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module

• Develop good programming

style and documentation

habit

• Use scripting languages to

automate tasks and write

simple programs

• Use appropriate tools for

building, debugging,

testing, tuning and

maintaining programs

• Configure operating system

components

• Identify software

development needs and

changes

• Use various cloud

computing platforms and

services



presentations




• PCs/Laptops


Mbps Dedicated)


• Apply the principles of code

and design quality

4 IT Assessment Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code SSC/N8324

• State different components

(such as compute systems,

storage systems, network

systems etc.) that constitute

a cloud platform/service

• Describe common IT

processes in an

organization and explain

how internal departments

interact with each other

• Explain what are intellectual

properties (IPs) and how to

identify and map the IPs of

the organization

• Explain how to identify

cyber-security threats and

risks

• Discuss different tests to

identify security

vulnerabilities

• Discuss different regulatory

and compliance standards

associated with data

protection and application

security

• Discuss how IT budgets are

created and allocated to

different departments and

workloads in an

organization

• Define SLAs (service level

agreements) and explain

how are they created



presentations




• PCs/Laptops



Mbps Dedicated)

5 Cloud Governance Rules and Policies Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 30:00 Corresponding NOS Code

• Describe what are the

standard systems

configurations prescribed

for cloud deployment

• Mention the best practices

for systems administration

on cloud

• Discuss how to create

policies for governing

resource provisioning and

consumption



presentations




• PCs/Laptops



Mbps Dedicated)


SSC/N8325 • Explain how to implement

system configuration

policies and standards on

cloud

• Explain the concepts of

Identity and Access

Management (IAM)

• Discuss methodologies to

regulate access to systems

deployed on cloud

• Discuss how to monitor the

performance of systems

deployed on cloud

• Discuss the best practices

for acquiring and

implementing new

technology products in the

organization

• Describe how to asses and

partner with technology

vendors

• Explain how to define IPs

and third-party liabilities

while partnering with

vendors

• Discuss what is an asset

management plan and how

to create one

• Explain how to select and

implement appropriate

regulatory and compliance

standards

• Discuss how to track and

monitor compliance of

governance rules using

software and tools

• Explain how to leverage

analytics to generate

insights and reports on

compliance of governance

rules

• Discuss how to define an

assessment cycle to ensure

compliance of governance

rules


6 Cloud Provisioning Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 32:00 Corresponding NOS Code SSC/N8327

• Describe how to allocate

resources on cloud

• Describe IT budgets and

explain how are they

allocated for different

departments when

operating on cloud

• Provide an understanding

of recommended cloud

governance policies

• Discuss how to maintain

and manage systems

configurations

• Discuss the concept of

Infrastructure as a Code

(IaC)

• Discuss how to automate

the provisioning of resource

on cloud using scripts and

configurations management

tools

• Explain how to create a

disaster recovery

environment and a backup

of systems deployed on

cloud

• Mention the best practices

for implementing disaster

recovery plan in the

organization

• Explain how to create the

backup and restore

systems using appropriate

tools

• Explain how to plan for

installation of software,

hardware and network

updates and patches

• Describe best practices to

install software, hardware

and network updates and

patches

• Mention how to capture and

maintain system log data



presentations




• PCs/Laptops



Mbps Dedicated)


• Explain how to analyze and

comprehend system log

data

• Discuss how to track and


governance rules using

appropriate tools

7 Cloud Usage and Billing Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8328

• Describe different system

parameters available to

measure and monitor the


deployed on cloud

• Explain how to define KPIs

(Key Performance

Indicators) to measure the


deployed on cloud

• Discuss how to define

threshold parameters for the

systems deployed

• Explain how to define

actions to be undertaken

when the desired threshold

parameters are reached

• Describe the billing models

under different cloud

deployment models and

how are they managed

across multiple cloud

service providers

• Mention popular tools for

managing billings across

multiple cloud service

providers

• Provide an understanding of

how to analyze and interpret

system log data

• Explain how to leverage

analytical tools to generate

insights on system

performance, usage and

expenditure



presentations




• PCs/Laptops



Mbps Dedicated)

8 Release or Deployment Plan Theory Duration (hh:mm)

• Describe what is a

deployment plan

• Explain how to define the

goals of a deployment plan



presentations


14:00 Practical Duration (hh:mm) 20:00

Corresponding NOS Code SSC/N8329


critical success factors for

implementing a deployment

plan

• Discuss how to identify key

stakeholders and create a

project organization chart

• Describe how to define key

roles and distribute

responsibilities

• Explain how to define the

reporting structure for

successful implementation

of a release or deployment

plan

• Discuss how to define

critical milestones and a

project schedule for a

deployment plan

• Explain how to identify key

dependencies of the

deployment plan


different resources required

to implement the release or

deployment plan

• Discuss how to create a

budget for the deployment

project

• Mention ways to identify

risks and constraints

associated with the project

• Explain how to define KPIs

(Key Performance

Indicators) to monitor and

measure implementation of

the release or deployment

plan

• Discuss how to monitor and

manage project schedules

and delivery using standard

tools

• Explain how to generate

periodic project progress

report




• PCs/Laptops



Mbps Dedicated)


9 Develop Knowledge, Skills and Competence Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 19:00


• Recognize the importance

of self-development

• Identify knowledge and

skills required for the job

• Identify avenues for self-

development

• Create plans for self-

development

• Develop a customer centric

attitude

• Collaborate with team to

work effectively



presentations

• Provision to write emails and send

in the lab

• Lab with provision for internet,

email, word processor and


• Chart paper, markers, picture

magazines and old newspapers

10 Build and Maintain Relationships at the Workplace Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00


• Recognize the importance

of open and effective

communication

• Discuss methods that build

rapport such as

remembering names, being

empathetic, mirroring, etc.

• Meet colleagues/clients and

build new professional

relationships with them

• Discuss the importance of

active listening

• Apply different approaches

for conflict management

• Apply different approaches

to recognize and motivate

others

• Show appreciation to

colleagues and swiftly

address their concerns

• Discuss methods for

becoming a supportive team

player

• Discuss methods to

maintain relationships with

colleagues/clients



presentations


in the lab







11 Client Satisfaction Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00


• Define the needs and

perspectives of the client

• Discuss how to manage

client expectations

• Ensure timely delivery of

client requirements

• Provide continuous

updates on project/activity

status and changes in

timelines

• Build rapport and

collaborate with the client



presentations


in the lab






Total Duration:

272.00

Theory Duration

96:00 Practical Duration

176:00

Unique Equipment Required


• LCD Projector and Laptop for presentations

• Lab equipped with the following: -

• PCs/Laptops

• Internet with Wi-Fi (Min 2 Mbps Dedicated)

• Provision to write emails and send in the lab

• Chart paper, markers, picture magazines and old newspapers

Popular Software Tools

(At least one of the tools listed below is required)

Cloud monitoring tools: Amazon Cloudwatch, Microsoft Cloud

monitoring, AppDynamics, Retrace etc.

Configuration management tools: Puppet, Chef, Ansible, CFEngine,

JUJU, Bamboo

Workflow management tools: Evernote, Jira, VersionOne, Workzone,

Scrum Mate etc.

Grand Total Course Duration: 272 Hours, 0 Minutes

(This syllabus/ curriculum has been approved by SSC: IT- ITeS Sector Skills Council NASSCOM)


Trainer Prerequisites for Job role: “Cloud Administrator” mapped to Qualification Pack: “SSC/Q8306, V1.0”

Sr. No. Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack SSC/Q8306, V1.0

2 Personal Attributes

This job may require the individual to work independently and take decisions for his/her own area of work. The individual should have a high level of analytical thinking ability, passion for Cloud computing technologies, and attention for detail, should be ethical, compliance and result oriented, should also be able to demonstrate interpersonal skills, along with willingness to undertake desk-based job with long working hours.

3 Minimum Educational Qualifications

Graduate in any discipline preferably Science/Computer Science/Electronics and Engineering /Information Technology

4a Domain Certification

Certified for Job Role: “Cloud Administrator” mapped to QP: “SSC/Q8306, V1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the trainer is certified for the Job role “Trainer” mapped to the Qualification Pack “MEP/Q2601”. Minimum accepted score is 80% aggregate

5 Experience 5+ years of work experience/internship in Cloud Administrator or related roles


Criteria For Assessment Of Trainees

Job Role Cloud Administrator

Qualification Pack SSC/Q8306, V1.0

Sector Skill Council IT-ITeS

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.

6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each technical NOS

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.


Compulsory NOS

Total Marks: 800 Marks Allocation

Assessment

outcomes

Assessment Criteria for

outcomes Total Marks Out Of Theory

Skills

Practical

1. SSC/N8324

Develop an

understanding

of how different

departments

and IT assets

work together in

the organization

PC1. analyze

infrastructure components

that are already deployed

in the cloud

100

19 6 13

PC2. analyze how the

different departments in

the organization work

together

19 6 13

PC3. identify the different

Intellectual Properties

(IPs) that exist in the

organization

12 4 8

PC4. identify the security

threats and risks that are

associated with the

assets

12 4 8

PC5. identify regulatory

requirements associated

with the business of the

organization

19 6 13

PC6. analyze budgetary

constraints associated

with IT spends

4 1 3

PC7. analyze different

SLAs and other standards

that the organization

adheres to

15 5 10

Total 100 32 68

2. SSC/N8325

Comply by the

cloud

governance

rules and

policies of the

organization

PC1. comply by the cloud

system configuration

policies and standards of

the organization

100

13 4 9

PC2. implement cloud

resource provisioning and

consumption rules and

procedures in the

organization

13 4 9

PC3. understand and

implement cloud

13 4 9


Compulsory NOS


Assessment

outcomes



Skills

Practical

operations policies (such

as access, systems

monitoring)

PC4. understand and

implement rules for

acquiring new technology

assets, creating contracts

and managing cloud

vendors

13 4 9

PC5. define the IP, 3rd

party liability and asset

management plan

3 1 2

PC6. ensure the required

security and

regulatory/compliance

standards are

implemented in the

organization

8 3 5

PC7. understand

processes to track and


governance rules

13 4 9

PC8. identify automated

tools to monitor

compliance of

governance rules

8 3 5

PC9. escalate cases of

non-compliance of

policies to relevant

stakeholders

8 3 5

PC10. leverage analytics

to generate insights about

compliance of

governance rules

5 1 4

PC11. undertake

continuous cycles of

assessment to get things

better yet more cost-

effective

3 1 2


Compulsory NOS


Assessment

outcomes



Skills

Practical

Total 100 32 68

3. SSC/N8327

Provision,

maintain and

upgrade cloud

resources as

per the policies

of the

organization

PC1. create processes to

manage the allocation of

cloud resources keeping

the budget in mind

100

14 4 10

PC2. provision systems

on cloud as per

governance policies of the

organization

14 4 10

PC3. maintain cloud

systems configurations

and automate systems

provisioning on cloud

11 4 7

PC4. provision and

maintain backup/recovery

and disaster recovery

environments

8 3 5

PC5. undertake disaster

recovery measure in case

of systems failure

3 1 2

PC6. ensure timely and

effective delivery of

software, hardware and

network upgrades and

patches

14 4 10

PC7. maintain systems

log data to analyze

systems performance and

usage

11 4 7

PC8. leverage cloud

management tools to

automate provisioning

and management of cloud

resources

11 4 7

PC9. track and ensure

compliance of

governance policies

14 4 10

Total 100 32 68


Compulsory NOS


Assessment

outcomes



Skills

Practical

4. SSC/N8328

Monitor usage,

billing and

performance of

cloud resources

as per the

policies of the

organization

PC1. identify KPIs and

metrics to monitor the

performance of the

deployed systems

100

14 4 10

PC2. define processes to

track and monitor usage

of resources as per the

governance standards of

the organization

14 4 10

PC3. leverage appropriate

tools to track performance

metrics of the systems

deployed on cloud

8 3 5

PC4. define rules to

trigger appropriate actions

when certain thresholds

are met by the deployed

systems

6 2 4

PC5. conduct an analysis

of the billing model and

cycle of different cloud

systems provided by

cloud vendors

11 4 7

PC6. manage cloud

services billings across

multiple cloud services by

leveraging appropriate

tools

14 4 10

PC7. store systems log

data for future reference

11 4 7

PC8. leverage analytics to

generate insights about

systems performance,

usage and expenditure

14 4 10

PC9. generate periodic

reports to support

planning

8 3 5

Total 100 32 68


Compulsory NOS


Assessment

outcomes



Skills

Practical

5. SSC/N8329

Create and

monitor a

release or

deployment plan

PC1. define deployment

goals and critical success

factors

100

9 3 6

PC2. identify the relevant

stakeholders, both

internal and external to

the organization

9 3 6

PC3. list key roles and

responsibilities involved in

delivering the project

5 1 4

PC4. create a project

organization chart to

define a reporting

structure for successful

cloud implementation

9 3 6

PC5. identify critical

milestones to be achieved

as part of the deployment

9 3 6

PC6. list key

dependencies and their

criticality to the project

9 3 6

PC7. create a plan for

resources required to

undertake the project

2 1 1

PC8. create a cost

estimate for implementing

the cloud project

2 1 1

PC9. identify risks and

constraints associated

with the project

9 3 6

PC10. define KPIs/

metrics for monitoring and

measuring successful

implementation of the

project

9 3 6

PC11. monitor and

manage project

schedules and delivery

7 2 5


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC12. evaluate and

implement appropriate

tools for monitoring

progress

5 1 4

PC13. escalate project

delays to appropriate

stakeholders

7 2 5

PC14. define the

frequency of reporting as

well as a format

9 3 6

Total 100 32 68

6. SSC/N9005

Develop your

knowledge,

skills and

competence

PC1.obtain advice and

guidance from

appropriate people to

develop your knowledge,

skills and competence

100

10 0 10

PC2.identify accurately

the knowledge and skills

you need for your job role

10 0 10

PC3.identify accurately

your current level of

knowledge, skills and

competence and any

learning and development

needs

20 10 10

PC4.agree with

appropriate people a plan

of learning and

development activities to

address your learning

needs

10 0 10

PC5.undertake learning

and development

activities in line with your

plan

20 10 10

PC6.apply your new

knowledge and skills in

the workplace, under

supervision

10 0 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC7.obtain feedback from

appropriate people on

your knowledge and skills

and how effectively you

apply them

10 0 10

PC8.review your

knowledge, skills and

competence regularly and

take appropriate action

10 0 10

Total 100 20 80

7. SSC/N9006

Build and

maintain

relationships at

the workplace

PC1.build rapport with

appropriate people at the

workplace

100

10 3 7

PC2.develop new

professional relationships

10 3 7

PC3.build alliances to

establish mutually

beneficial working

arrangements

10 3 7

PC4.foster an

environment where others

feel respected

10 4 6

PC5.identify and engage

a diverse range of

influential contacts

10 4 6

PC6.obtain guidance from

appropriate people, where

necessary

10 3 7

PC7.attentively listen to

ideas and give

constructive feedback

10 3 7

PC8.promptly resolve

conflicts between team

members

10 2 8

PC9.work with colleagues

to deliver shared goals

10 2 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC10.recognize the

contributions made by

your colleagues

10 3 7

Total 100 30 70

8. SSC/N9007

Build and

maintain client

satisfaction

PC1.gather the client

context and requirements

100

14 4 10

PC2.manage fluctuating

client priorities and

expectations

19 6 13

PC3.respond to requests

in a timely and accurate

manner

19 6 13

PC4.continuously improve

service based on client

feedback

24 7 17

PC5.plan deliverables

based on client needs

24 7 17

Total 100 29 71

cloud administrator · backup and restore systems using appropriate tools • explain how to plan...

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