cloud centric consumption based services for sap, hana, concur, ariba, c4c
TRANSCRIPT
![Page 1: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/1.jpg)
Cloud centric Consumption Based As-A-Service Solutions for SAP, S/4 HANA, BSoH, BWoH, Hybris, Concur, C4C, Ariba
Ajay Kumar Uppal
![Page 2: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/2.jpg)
Healthcare/ Life Sciences Challenges overcome by SAP / HANA
Healthcare / Life Sciences companies need real-time information and insights to maintain their competitive advantage • Real-time Analysis of Complaints for Life
Sciences• Personalized Patient Treatments• Centralized Patient Records• Inventory Control, Production and Warehouse
Management.• Automatic real-time Overall Equipment
Effectiveness (OEE) calculations to identify cost reduction opportunities.
• Easy readability with spreadsheet-like view of production activity across different plant types.
• Analyze flexible consumption of material across locations, at different levels/ hierarchy of material to make a final product
• Stop Price Erosion, • Excessive Discounting and • Vendor Fraud
Example Genome Analysis & Biotechnology Research: Currently it takes days to find differences in genome data between different crops resulting in:• Poor decision making for hospitals that conduct cancer
detection from base on DNA sequence matching• Delays in new crop protection discovery and higher
associated costs due to lack of insights in crop disease data
Other areas of concern• customer service complaint process and response• future product innovation• compliance via collecting complaints in one area• insight through seamless analysis of structured and
unstructured(text) data• data-crunching to keep up with GMP rules• Maintaining competitive advantage
![Page 3: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/3.jpg)
Provider’s As-A-Service Value Proposition With As-a-Service solutions for SAP(running on Non-HANA RDBMS), SAP HANA and S/4 HANA; Provider endeavours to: Consolidate SAP Landscape within Provider Dual DCs with in-built technology refresh, monitoring tools, O/S, Database
management, SAP BASIS and other ongoing support services. Raise average utilisation of underlying infrastructure to at least 90% in terms of SAPS and Storage utilized. Reduce DC footprint and associated power, cooling and space by 60% thereby lowering associated Carbon footprint and
provisioning Greener IT Allow re-purposing of the HW to run any non-production environments at different times to achieve higher SID to HW ratio. Facilitate building Hybrid Cloud(s) / Mixed delivery models that provide high flexibility and scalability. Facilitate quick (on-demand) provisioning of temporary environments for short durations (say days to months) and quick
turning-off (decommissioning) of unwanted environments. Provide full flexibility of ramping-up and ramping-down in-line with business workloads with continuous capacity and service
level management. Facilitate consumption-based billing based on actual usage/consumption on set time-frame as opposed to 'installed/unused'
model. Provide priority access to Demos, PoVs (Point-of-Views), PoCs, Consulting, and Provider’s Co-Innovation Lab. Reduce business downtime during migration phase(s) as well as operational maintenance after Go-Live by leveraging NZDT
(Near Zero Downtime) Maintenance approach.
![Page 4: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/4.jpg)
Provider’s SAP/HANA Services- breaking the barriers
Peace of mind …that too...SLA based
Comprehensive, tailored solution based on SAP Business Outcomes, SAP Technology & SAP Best Practices • End to end service for
• BW on HANA, DBC on HANA • Business Suite on HANA & S4HANA• Other HANA centric solutions
• Platform Availability up-to 99.9%• Fault Tolerant (no major SPOF)• Disaster Tolerant (based on 2 sites/ 2 fire-zones)
• RPO = Zero• RTO < 1 Hr. (Dedicated DR Instance) or • RTO < 4 Hrs. (Dual Purpose DR) • Average Dialogue Response Time < 1 Second• Global coverage, 24 x 7 Operations
• Including Technology Refresh, Monitoring Tools, O/S, Database Management, SAP BASIS and on-going support services
• Fully flexible, Ramp-up and Ramp-down facility• On-going Capacity Management• Re-purposing of non-prod environments• Higher SAP SIDs to Infrastructure/HW ratio
For Provider Hosted SAP/SAP HANA Landscape within Provider DCs & BYOL Deals (i.e. where Customer buys HANA Licenses from SAP directly)
Various engagement options are possible e.g. OPEX based monthly subscription model for fixed term duration with or without minimum baseline capacity
No Up-front implementation charges – No CAPEX whatsoever
Customer is billed only once they start using first environment generally a PoC or Dev. environment.
Catalogue based pricing – customer knows exactly the cost of future change requests
Customer gets privileged access to Provider’s Consulting, Innovation & Technology Roadmaps
PS: As a special case Provider may be even prepared to commercially construct deal on purely Consumption Based Model provided customer wants this in first place.
![Page 5: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/5.jpg)
Consumption Based Model
RUN PHASET&T/SET-UP PHASE
Dev/SBXQA
Prod
Prod + DR+ Others
Capacity Ramp-Up
Capacity Ramp-Up
Capacity Ramp-Down
![Page 6: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/6.jpg)
Provider’s various engagement models
Model Billing Frequency Fixed Term Contract Baseline Capacity HPE
DCs On-premises
Customer DCs
Subscription Based Opex Monthly MUST MUST. Allows Capacity Ramp-Up over
Baseline Capacity
Subscription Based Opex Monthly Floating but
atleast 6 months*MUST. Allows Capacity Ramp-Up over Baseline Capacity MUST
Consumption Based Opex Monthly MUST
Need sizing for Year 1 but billing is based on actual consumption. Allows for Capacity Ramp-Up & Capacity Ramp-Down
MUST
Consumption Based Opex Monthly Floating but
atleast 6 months*
Need sizing for Year 1 but billing is based on actual consumption. Allows for Capacity Ramp-Up & Capacity Ramp-Down
MUST
Subscription Based CAPEX
Monthly for Services MUST MUST. Allows Capacity Ramp-Up over
Baseline Capacity
Yes Yes
Yes Yes
@̶ *: Temporary environments can be provisioned for existing customers for lower durations as well
@̶ One Time Set-Up Charges associated with Migration, T&T & Project Mngmt.. can be paid either as CAPEX or amortised over duration of the Project or over contract term of RUN/ on-going operations.
![Page 7: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/7.jpg)
Comparison of 3 delivery options HANA-as-a-Service @ Provider DCs Customer DCs Customer (primary) + Provider DC (secondary)HW & Infrastructure Provider's HW & HP's Infrastructure Provider's HW in Customer DCs Mixed Model
ServicesProvider Managed OS, DB, SAP BASIS, Monitoring, Capacity & IPC Varios Options available Varios Options available
Ramp-Up in Capacity Provided Provided – limited to existing max. capacity Provided
Ramp-Down in Capacity
Provided; as HW & Infrastructure can be re-purposed/ redeployed for other customers Not Possible
Provided for HW & Infrastructure hosted in Provider DCs
Tools for Self-Service, Self-Provisioning
Provided as a standard. Tools are part of HP DC Infrastructure Services.
Provided. Tools remain Provider property/self provisioning limited to available infrastructure
Customer has to buy for Production in Customer DC
Temporary Environments Can be provisioned Based on spare capacity reserved/ordered Non-production environments can be provisionedRamp-Up Provided Provided based on forecast Provided based on forecast for Prod envt.
Billing Monthly based on consumptionBaseline (triggered on 1st year) + Monthly based billing on add-on consumed capacity
Baseline (triggered on 1st year) + monthly based billing on installed capacity for Capacity in Customer DC & actual consumption for capacity in HP DC
Maintenance Cycle
Provider's Maintenance Cycle followed in consultation with customer Customer's own Maintenance Cycle Customer's own Maint. Cycle
Security PoliciesProvider's Policies deployed in consultation with customer Customer's Security Policies Customer's Security Policies for Production
Termination
Can be terminated without penalties but against a written advance notice of at-least 6 months
Fixed term contract is in force. In case of termination, we will rely on existing exit conditions
Fixed term contract is in force. In case of termination, we will rely on existing exit conditions
![Page 8: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/8.jpg)
Provider delivers various cloud models
SAP / HANA HW, OS and Infrastructure Services
SAP / HANA Platform, SAP BASIS and Middle Tier Services
Application MaintenanceDeep Functional Level Apps Support Basic performance tuning & optimization, minor enhancements, bug fixes
small projects, profile/user management, application assessment, apps configuration interface mgmt .
Configuration, Deployment, DevelopmentNew application deployment, development, Enhancements, adaptations to Business Process,
HW, Server, Storage, HANA Appliance & Network ManagementServer Backup, Restore, Admin. Disk migration, Firmware Patches, Monitoring, SW Support, Storage Support,
Automation, Installation, Network Operations, Network Optimization; OS support/ patching/ virtualization,
RDBMS/ HANA OperationDB Administration, Upgrades, Migration, Tuning, Backup & Recovery, DB Monitoring, Web-/Middleware-
/ Data provisioning operations, Web admin, URL / transaction- & interface monitoring
SAP BASIS SAP BASIS Operations, Minor Upgrades/Patches, Performance Analysis & Optimization; Continuity Planning,
Execution, Testing & Validation, Transport Mgmt, Job Mgmt, User/ Role Mgmt, Print Mgmt
Cloud & DC Facility Mngmt, Cloud Operations, Ping, Pipe, Power, DC facility Mgmt, Energy & Consumption reporting,
Cloud Compartment Mgmt, DC Interconnectivity & network enablement, Governance & reporting
Application consulting, Business BlueprintSAP Strategy & Architecture
SaaS
SAP or / and SAP HANA Application Services
IaaS
PaaS
SAPSAP License and SAP Max Attention
APaaS
Provider’s PaaS includes Security & Network elements
![Page 9: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/9.jpg)
Subscription based contract with 4 major parameters
SAP and / or HANA-as-a-service: Pricing Parameters
Number of Instances/ environments e.g. Prod, DR, Dev, QA, RTE, SBX… RDBMS Database /Application Instances/VMs – in SAPS HANA In-Memory Size of Instances in GB / TB Persistent / External Storage per instance in GB / TB
Provider’s building & billing block sizes BW on HANA or Business Suite on HANA Instance – At least 0.25 TB & multiples for Production.
Monthly Billing is based either on installed capacity (i.e. subscription based model) or on actual peak consumption (i.e. Total Resident Memory used for all HANA processes including code+ stack +OS+ working space) during the month for consumption based contract(s).
In-Memory per Instance for non-production– 64GB min. & multiples of 0.64 GB Application Servers – 1000 SAPS and multiples Additional Storage – At least 50GB and multiples of 50GB.
Economies of ScalePrice per SAPS goes down for higher contracted (baseline) capacity; as cost of underlying infrastructure, large servers and fixed charges work out cheaper than small servers & associated
SAPS ( SAP Application Performance Standard) is a hardware-independent unit of measurement that describes the performance of a system configuration in the SAP environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is defined as 2,000 fully business processed order line items per hour.In technical terms, this throughput is achieved by processing 6,000 dialog steps (screen changes), 2,000 postings per hour in the SD Benchmark, or 2,400 SAP transactions.
![Page 10: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/10.jpg)
Provider offers optimal combinations to reduce TCO
![Page 11: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/11.jpg)
PRIMARY (Production Site-A) SECONDARY (DR Site - B)
DATA
LOG
DATA
LOG
DATA
LOG
DATA
LOG
DATA
LOG
DATA
LOG
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
Name Server
SAP HANA Database Clients
Application Servers
PROD. NON-PROD.
Operating System: DNS, Hostname, Virtual IP’s
SAP HANA System Replication
Over IP NetworkSAP HANA database kernel
controlled data transfer NON-PROD. (running)
PROD. (shadow
operation)
Provider offers various HA, DR & Dual Purpose DR options
• HA/Spare Node in Primary
• Offsite Storage , if required
• Secure & compliant: SOX, ICS
• Readily available spare-parts & resident-engineers
• Monitoring Tools
![Page 12: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/12.jpg)
Tool centric approach for Migration and operations• Provider proposes using Guided
Configuration & SAP ACTIVATE.• Provider will aim to reduce the business
outage and migrate to Business Suite on HANA through 2 Test Migration Cycles • First cycle for unit, system and
functional testing• Second cycle for integration,
performance, UAT and dress rehearsal for cutover (with focus on minimising the business downtime)
• 1 Cutover i.e. Production Migration and Go-Live (preferably during long weekend / break)
• All other FMO environments will be generated as system copies from Production Copy.
• Provider endeavours to use/leverage existing SAP native tools to keep Migration costs at bare minimum.
Upgrade OS, DB & Data Migration• After Go-Live, Provider will use existing
SOLMAN & Tools • Provider propose to use SAP’ ZDO for ongoing
maintenance Provider will formalize a RACI matrix with Co- vendors for quick resolution of incidents & problems• Provider will provide 24x7 support • Provider will be responsible for Capacity,
Asset, Configuration, Performance, Patch, Support-Packs, OSS Notes
Ongoing Operations
Provider will continue to provide
Consumption Report for billing, SAP Report*, Performance Report*, Availability Report
Root Cause Analysis for Priority 1 incidents
Maintenance Schedule & Forward schedule of Changes
Provider recommends using SAP’s Business Scenario Recommendation Tool to firm up business use-cases & processes.
![Page 13: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/13.jpg)
Provider’s Near Zero Downtime Approach for Migration
Source: Oracle on Suse LinuxTarget: HANA on SUSE Linux
![Page 14: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/14.jpg)
Cloud Service Automation & Orchestration Solution
ServerStorage NetworkingApplication
Application owners
AutomationPortal
Catalog
Patching, Compliance, Auditing
Experts
IS
Consumer
Opt
iona
l
Self-Service
Billing
Reports
Preserve Expertise
CostsRedution
IncreaseSatisfaction
PreserveInvestment
OperationalEfficiency
Req
uest
Business Service
![Page 15: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/15.jpg)
Provider aims to minimise maintenance outage during RUN
![Page 16: Cloud centric consumption based services for SAP, HANA, Concur, Ariba, C4C](https://reader036.vdocument.in/reader036/viewer/2022062412/587c9a7c1a28abfa5e8b7185/html5/thumbnails/16.jpg)
Provider works seamlessly with co-vendors Customer sees one-team
Service Options
Client Subscribers
Provider End to End Services
Provider + PartnerPlatform as a Service from Provider and partner provides application Services
Provider + Client ITPlatform as a Service from ProviderCustomer’s internal IT/ vendor provides application Services
SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services
SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services
SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services
HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & RecoveryDATA migration Services
HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & Recovery DATA migration Services
HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & RecoveryDATA migration Services
Server, Storage & Network ManagementInfrastructure provisioningHardware & OS SupportHardware Refresh (Evergreen)
Server, Storage & Network ManagementInfrastructure provisioning Hardware & OS SupportHardware Refresh (Evergreen)
Server, Storage & Network ManagementInfrastructure provisioningHardware & OS SupportHardware Refresh (Evergreen)IA
AS
Softw
are
as a
Se
rvic
ePl
atfo
rm a
s a
Serv
ice
For some customers Provider works with partners who are already providing these services to client
Provider will provide these services to Client