University of the Aegean

Cloud Interoperability Infrastructures for Governments: The Government Service Utility (GSU) Approach

Yannis Charalabidis

Industrial Open Excellence Workshop

“Quality and Performance of Business Services in the Cloud” 21st March 2014, Athens

Your speaker for the day Studied computer engineering, at the National Technical University of Athens. PhD in complex information systems, NTUA

7 years a researcher in RTD projects for businesses and governments

7 years in the software industry (Greece, Netherlands, Germany Poland). Managing director of Baan-Singular ERP company

Already 6 years in University of the Aegean and the Greek Interoperability centre, teaching and researching on information systems & interoperability in Public and Private sector, governance models and social computing.

The next 7 years ?

My aim for the day: to give you food for thought. Hold on …

Part I

The Interoperability Landscape

European Union initiatives concerning public service provision and interoperability [1]

European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf

The generalized public service provision scenario in Europe

The conceptual model for public services provision

Part II

The Governance Service Utility

Characteristics of Electricity and Governance utilities

Services of a Government Service Utility

Core components of a Government Service Utility

ISU application example in the public sector

The Contents of the extended Interoperability Registry

Interoperability Registry Architecture

Web Services

XML Schemas & Core Components

Services, Documents, Systems &

Organizations Metadata

BPMN Process Models

Process Modeling

Tools (incl. COTS

software)

Ontology Management,

Population & Reporting

Tools

XML Management

Tools (incl. COTS

software)

Services Registry

(Authorized Access)

Common Access Control and Application Engine

Interoperability Framework Web Site

(Free Access)

Registry UDDI Interface

(Limited Access: Systems)

Relational Database Management System

Key stakeholders in ISU operation

Business models for GSU implementation scenarios

Public Sector resource Business Model

Infrastructure

(IaaS)

Software Platform

(PaaS)

Service Provision

(SaaS)

Base Registries Own (PS) infrastructure

Own (PS) Platform

Own (PS) Provision

Public Sector centric / No

Outsourcing / Contracting only

Interoperability facilitators

Own and Cloud(IaaS)

vendors

Own (PS) Platform

Own (PS) and Service providers

Partial Outsourcing / PPP model 1

External service providers

Cloud (IaaS) vendors

Own (PS) and Software-as-a-

service providers

Own (PS) and Service providers

Partial Outsourcing / PPP model 2

Secure data exchange

Cloud (IaaS) vendors

Cloud (PaaS) vendors

Own (PS) Service providers

Partial Outsourcing / PPP model 3

Service aggregators

Vertically integrated ISU operators

Full Outsourcing / PPP model 4

Part III

Further Research Issues

The Crossroad Project on GSU

The research challenges that take the GSU concept further:

• Research Challenge 1: User-driven innovation shaping Public Services

• Research Challenge 2: Change the “DNA” of Public Services

• Research Challenge 3: Digital Public Services Value Proposition for All

• Research Challenge 4: Massive Public Information as a Service

Research Issues (The CrossRoad Project)

More Research Issues (The CrossRoad Project)

Even More Research Issues

Research Issues (The CrossRoad Project)

Service Delivery Platforms

Mobile Government

Online Opinion Mining

Instant, proactive Service Delivery for all services

eVoting

(Automated) Argument Visualisation

Federated eID

Gov Cloud (SaaS)

Science Base for ICT-enabled Governance

Gov Cloud (PaaS)

Social Media in Policy Making

Semantic Interoperability

Agent-based Societal Simulation

eParticipation

Model-Based Decision Making

Visibility

Inflated Expectations Disillusionment Productivity

Linked Data

Visual Analytics

Legal Informatics

Service Co-creation / Web Services for all basic services

Open data

ICT-enabled history / prognosis

Gov Cloud (IaaS)

Technical Interoperability

Organisational Interoperability

Web Services /SOA in core registries

Governance Model Composability & Reuse

(Seamless) Identity management & trust mechanisms

Internal, Static Workflow Mgt

Dynamic, External Workflow Mgt

Available for application

Should be around, soon

Will take many years

Government Service Utility

Serious Games for Governance

Participatory Sensing / IoT

Open Source Software for Service Mgt

Municipality ERP

Readiness, over time

References • European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2, European Commission

/ ISA, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf

• European Commission (2010), The European Interoperability Strategy (EIS) for European public services, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_annex_i_eis_en.pdf

• European Commission (2010), Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of Regions 'Towards interoperability for European public services’, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_ip-10-1734_en.pdf

• European Union (2010), A Digital Agenda for Europe, Communication From The Commission To The European Parliament, The Council, The European Economic And Social Committee And The Committee Of The Regions, http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:52010DC0245R(01):EN:NOT

• European Union (2009), Ministerial Declaration on eGovernment, 5th EU Ministerial Conference on eGovernment, Malmö, Sweden, http://www.egov2009.se/wp-content/uploads/Ministerial-Declaration-on-eGovernment.pdf

• European Union (2010), Granada Ministerial Declaration on the European Digital Agenda, EU Informal Ministerial Meeting in Granada, Spain, http://www.eu2010.es/export/sites/presidencia/comun/descargas/Ministerios/en_declaracion_granada.pdf

• European Commission (2008), Enterprise Interoperability Research Roadmap Version 5, European Commission /DG INFSO / FInES Cluster, ftp://ftp.cordis.europa.eu/pub/fp7/ict/docs/enet/ei-research-roadmap-v5-final_en.pdf

• CROSSROAD Project (2010): “A participative roadmap for ICT research in Electronic Governance and Policy Modelling”, European Commission Support Action, http://www.crossroad-eu.net

• Rappa, M. A. (2004), The utility business model and the future of computing services. IBM Systems Journal, 43 (1), pp 32-42.

• Charalabidis Y., Lampathaki F., Psarras J. (2009), “Combination of Interoperability Registries with Process and Data Management Tools for Governmental Services Transformation”, 42nd Hawaiian International Conference on System Sciences (HICSS), 3-5 January 2009, Hawaii. (Best Paper Award Nominee)

• KIU (2009), Danish e-Government Project, InfoStructureBase, http://isb.oio.dk/info

• SEMIC.EU (2010), Semantic Interoperability Centre, European Commission / ISA, http://www.semic.eu

• BenoîtOtjacques, PatrikHitzelberger, FernandFeltz (2007), Interoperability of E-Government Information Systems: Issues of Identification and Data Sharing, Journal of Management Information Systems, Volume 23, Number 4 / Spring 2007, pp.29 – 51

• STORK Project, Secure Identity Across Borders Linked, European Commission / CIP Programme, https://www.eid-stork.eu/

References • ebXML, http://www.ebxml.org

• RosettaNet, http://www.rosettanet.org

• Charalabidis, Y., Askounis D., (2008), “Interoperability Registries in eGovernment: Developing a Semantically Rich Repository for Electronic Services and Documents of the new Public Administration”, Hawaiian International Conference of System Sciences, HICCS-08, January 7-10, 2008, Hawaii

• Cabinet Office (2009), UK GovTalk Schema Library, http://www.govtalk.gov.uk/schemasstandards/schemalibrary.asp

• German Government (2008), KBSt unit at the Federal Ministry of the Interior, SAGA Standards and Architectures for e-Government Applications Version 3.0, http://www.kbst.bund.de/

• HKSARG (2009), Hong Kong Special Administrative Region Interoperability Framework, Common Schemas, http://www.xml.gov.hk

• Barone A., Di Pietro P., Semantic of eGovernment Processes: a Formal Approach to Service Definition (Arianna), in Proceedings of eGovINTEROP 2006, Bordeaux, France

• CEN/ISSS eGov Share Focus Group on “Discovery and Access to eGovernment Resources”, www.cen.eu/ISSS/

• US National Information Exchange Model, NIEM, http://www.niem.gov/index.php

• The Dublin Core Metadata Initiative, http://dublincore.org/

• ISO-3166-1 (country code list), http://www.iso.org/iso/en/prods-services/iso3166ma/02iso-3166-code-lists/list-en1.html

• ISO-4217 (currency code list), http://www.iso.org/iso/en/prods-services/popstds/currencycodeslist.html

• UN/CEFACT Core Components Technical Specification (2007), Part 8 of the ebXML Framework, Version 2.01, http://www.unece.org/cefact/ebxml/CCTS_V2-01_Final.pdf

• UNECE Units of Measure used in International Trade, http://www.unece.org/cefact/recommendations/rec20/rec20_rev3_Annex2e.pdf

• Greek Government Service Gateway ERMIS, http://www.ermis.gov.gr

• COIN FP7 Project on “Enterprise Collaboration and Interoperability”, http://www.coin-ip.eu/

• Gusmeroli, Sergio (2011), “From Enterprise Interoperability to Service Innovation: an evolutionary path from COIN to MSEE FInES Integrated Projects”, Samos Summit on Future Internet, July 4h 2011http://samos-summit.blogspot.com

• Srdjan Komazec, Davide Cerri, Klaus Fischer, Ingo Zinnikus, Francisco Javier Nieto, PierfrancoFerronato, EliaConchione, Antonio Panazzolo (2011), “The COIN Generic Service Platform for Enterprise Interoperability and Collaboration Service Provision”, http://www.coin-ip.eu/

• COIN Project (2010), Deliverable D6.2.1a “Integrated EI Value Proposition” http://www.coin-ip.eu/research/coin-results/public-documents/all-public-documents/COIN%20D6.2.1a%20First%20Integrated%20EI%20Value%20Proposition%20v2.0-FINAL.pdf

• Skopik F., Schall D., Dustdar S., Sesana M. (2010): “Context-Aware Interaction Models in Cross-Organizational Processes”, Fifth International Conference on Internet and Web Applications and Services (ICIW), May 2010, Barcelona

• Facca F.M., Komazec S., Guglielmina C.; Gusmeroli S. (2009): “COIN: Platform and Services for SaaS in Enterprise Interoperability and Enterprise Collaboration”, IEEE International Conference on Semantic Computing, ICSC '09, September 2009, Berkeley.

• Patrick Sitek, Sergio Gusmeroli, Marco Conte, Kim Jansson, Iris Karvonen (2011): “The COIN Book : Enterprise Collaboration and Interoperability”, ISBN 3-86130-713, Verlagsgruppe Main publications, 2011.

• Simple Knowledge Organization System(SKOS): http://www.w3.org/2004/02/skos/