© 2013 IBM Corporation

IBM SmartCloud Services Cloud Managed Services for Enterprise+

Laura Meroni Cloud ServicesMarch 7th 2013

© 2013 IBM Corporation2

SmartCloudEnterprise+

SmartCloud4 .....

SmartCloudEnterprise SmartCloud

ObjectStorage

Client Workloads

Client Workloads

SmartCloud4 SAP

Networking

Storage

Servers

Virtualization

Middleware

Runtime

Data

Applications

O/S

SmartCloudApplicationServices

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Client Workloads

Networking

Storage

Servers

Virtualization

O/S

Middleware

Data

Applications

Runtime

IBM Cloud Managed Services Scenario

© 2013 IBM Corporation3

Networking Networking Networking Networking

Storage Storage Storage Storage

Servers Servers Servers Servers

Virtualization Virtualization Virtualization Virtualization

O/S O/S O/S O/S

Middleware Middleware Middleware Middleware

Runtime Runtime Runtime Runtime

Data Data Data Data

Applications Applications Applications Applications

Traditional 

On‐Premises

Infrastructureas a Service

Platformas a Service

Softwareas a Service

Client M

anages

Vendor Manages in Cloud

Vendor Manages in Cloud

Vendor Manages in Cloud

Client M

anages

Client M

anages

Customization; higher costs; slower time to value

Standardization; lower costs; faster time to value

SmartCloud Enterprise (SCE)

SmartCloud Applications (SCAS)

SmartCloud Enterprise+ (SCE+)

The IBM enterprise-class service positioning

© 2013 IBM Corporation4

The IBM enterprise-class service delivery platform plans to offer two tiers to help optimize delivery requirements and economics

IBM provides operating system and tool licenses

Fully managed from infrastructure to application

Rapid access, multi-tenant solution scaled and priced based on usage

Robust multi-tenant solution, including managed production services

Workloads

Operating system

Management level

Availability

Security

Software usage

Pricing

Ideal for developing and deploying new application designs

Ideal for migration of traditional and higher availability applications

Linux, Windows Linux, Windows, AIX

Self service with advanced premium support99.9% 98,5-99.9%

Virtual and some physical isolation Multiple levels of isolationBring your own / pay as you go / free developer use

Hourly usage-based with reserved options

Monthly usage-based and fixed contract

© 2013 IBM Corporation5

IBM SmartCloud Enterprise+ provides clients with a reliable and secure infrastructure as a service solution

Cloud managed service with addedvalue of choice and automation above and beyond provisioning of virtual machines

Main features:

Standard set of software images (OS, middleware, databases) on Intel and power platform

Linux® Red Hat and SUSE

Microsoft Windows 2008 & 2003 32/64 bits

IBM AIX

IBM and non-IBM software

Multiple hypervisor: VMWare, KVM, PowerVM, …

Possibility to create/modify/destroy standard VMs through web portal request as pre-approved changes

Single VMs SLA packages: from 98.5 to 99.9% with different features

Bronze, Silver, Gold and Platinum

VPN connection (service option) and MPLS connection (customer responsibility)

Service Management up to operating system or selected middleware

• Cloud based ITIL processes such as image lifecycle mgmt, asset/license mgmt, and configuration mgmt

Two different sites: Raleigh (U.S) and Ehningen (Germany)

Payment Options:

Monthly charges (Minimum service contract duration 12 months)

© 2013 IBM Corporation6

IBM Cloud data centers are designed based on IBM Cloud Reference Architecture guidelines and best practices

IBM SmartCloud Enterprise+ data centers topology at global level

Logical view

Point of Delivery (PoD) physical view

© 2013 IBM Corporation7

Provisioning of IBM Cloud resources

Capacity Service Category Software Image Managed Services

64-bit System x Virtual Machine

8 CPU, 16GB RAM, 384GB Storage

99.5 Silver SLA

24-hr service request fulfillment

RHEL Linux 5.4

DB2 Enterprise Edition v9.7.1

Operating System

Optional MW/DB Monitoring

+

Example

Client Portal

Capacity(server / storage)

Service Category

SoftwareImage

ManagedServices+ +

Using the SmartCloud administration portal, improves delivery quality and responsiveness through automation

© 2013 IBM Corporation8

Standard sizes and initial storage associated with VMs

+Capacity (server / storage)

Service Category

SoftwareImage

ManagedServices+ +

pSeriesOptions

64-bit configurations

Small Med Large XL Jumbo Portal Upper Limit

Virtual CPUs 1 2 4 8 16 32

Virtual Memory (Gigabytes) 2 4 8 16 32 96

Instance Storage (Gigabytes) for 1st Disk 64 128 192 384 512 512

xSeries/ x86Options

32-bit configurations 64-bit configurations

S M LPortal Upper Limit

S M L XLPortal Upper Limit

Virtual CPUs 1 2 4 8 1 2 4 8 8Virtual Memory (Gigabytes) 1 2 4 4 2 4 8 16 32

Instance Storage (Gigabytes) for 1st

Disk64 128 192 512 64 128 192 384 512

Add additional disks to VMs through “Create Server” or “Modify Server” in the portal

Portal limitations prevent adding more than 2 disks when creating a server or adding 5 disks when modifying a server

Disk size opts 32, 64,128, 256, 384, 512

Cannot remove additional disks from a VM once added

Disks destroyed when parent VM is de- provisioned

Max combined storage capacity without OS disk: AIX: 4 TB and Linux & Windows: 7 TB

© 2013 IBM Corporation9

Per VM Availability Service Level Agreement (SLA)The Per VM Availability SLA applies to each individual VM for the tier which the customer has selected in the IBM Cloud Portal.

The Consolidated VM Availability SLA percentage for each Consolidated VM Group is 99.9% availability.

IBM SmartCloud Enterprise+ service category

+Capacity (server / storage)

Service Category

SoftwareImage

ManagedServices+ +

Package VM Availability- SLA Infrastructure Services

Bronze 98.5%

32-bit and 64-bit System x – Windows & Linux

64-bit System p - AIX

Any VM sizes

24-Hour Service Request Fulfillment

Silver 99.5%

Includes Bronze Infrastructure Services, plus

Selectable location for VM Deployment

VM Mobility Support

24-Hour Service Request Fulfillment

Gold 99.7%

Includes Silver Infrastructure Services

Storage mirroring

48-Hour Total Service Request Fulfillment

Automated Restart on VM failure

Platinum 99.9%

Includes Gold Infrastructure Services

Storage replication across 2 locations

72-Hour Total Service Request Fulfillment

© 2013 IBM Corporation10

+Capacity (server / storage)

Service Category

SoftwareImage

ManagedServices+ +

Operating system and software images

• MS SQL Server• Oracle 10.2• Oracle DB 11g EE• IBM DB2 EE V9.7• IBM Websphere MQ V7.0• MS Internet Information Server

• Operating System

•x86 (VMware ESXi 4.1)• Red Hat Enterprise Linux 5.4 & 5.6 (32 and 64-bit)• Windows Server 2003 R2 Standard Edition (32 and 64 bit)• Windows Server 2008 R2 Standard Edition (64-bit)

• pSeries (IBM PowerVM) - IBM AIX Standard Edition Version 6.1

• IBM and non-IBM software:

• Apache Tomcat V5.5• Oracle Weblogic V10.3• Apache HTTP V2.2• Microsoft .Net 3.5

© 2013 IBM Corporation11

+Capacity (server / storage)

Service Category

SoftwareImage

ManagedServices+ +

Image and above hypervisor provided Managed Services

• OS monitoring and management• Monitoring of OS Components• Patch Management• Anti-Virus on Windows OS• OS License Management• OS Level Security and Compliance

• Security Policy Management• Security Compliance Support• Audit Support Management• Regulatory Program Management

• Image import and migration (Opt Service)• Import existing VMware images where there is a fit to the SCE+ catalog• Assistance with migration of other images

• Image capture and restore (x86 only)

• Master image catalog• Construction of base image configuration• Regular images updates (patch and configuration)

• Continuous additions to the catalog • Additional operating system versions• IBM middleware• Third party software

• Operating System backup/restoreincluding server backup image and file backup full or incremental

• Off-site Tape Media Storage & Encryption• DB alerting and backup• ITIL based Managed Services

• Service request, incident, problem, …

© 2013 IBM Corporation12

Storage and network main featuresStorage capabilities include

1 storage tier: block-based, enterprise-grade, high performance storage area network (SAN) – San Volume Controller (SVC) + IBM XIV® Storage System

Multiple virtual machine storage sizessmall (64 gigabytes GB), medium (128 GB), large (192 GB) ,…

Additional storage can be allocated in 32-GB increments

Redundant fiber channel SAN storage infrastructure

Scheduled and ad hoc local data protection and backups

Data replication for frame level redundancy

Use of advanced storage management tools from IBM Research to provide better capacity planning and storage placement

SPARK – Analytics for SVC provision and planning SAGE – Automated Information lifecycle management policy

engine

Network capabilities include

Redundant 10GBps LAN

Multiple VLANs per client account

VPN over Internet

Managed firewall

Dedicated Network Intrusion

Static IP addresses on customer’s network

Software load balancer (WebSphere Edge)

3 NICs: customer, IBM admin, and backup

Customer network traffic segmented using secure VLANs

IPv4 support with IPv6 in the Roadmap

© 2013 IBM Corporation13

Management• Built on secure building blocks from IBM’s experience in outsourcing• Network isolation using :

802.1q (secure trunking), 802.3ad (channelling), VLAN• Out of band network for access to management infrastructure• Storage is separated using Zoning + Hypervisor isolation• Regular validation of security parameters and policies • Standard Identity methods to support the customers’ access to the

SCE+ Portal• Regular vulnerability scanning

ManagedISO/IEC 27001/2 based ISeC agreements• Hardened OS images

• RedHat, Windows, AIX• Standard Identity methods to support the customers’ existing Enterprise

Directory (e.g. AD, LDAP)• Automated validation against ISeC security controls• Automated processes for Service Activation and Deactivation (SA&D)

and patch management for OS:• Activation: OS patch installation and Security control applied• Deactivation: Zeroing of virtual disk

• Scheduled Separate Guest OS based TSM backup to prevent cross contamination of backup data

Management and managed layer security

Germany Data Center ISO27001 certification

© 2013 IBM Corporation14

• Customer requests VM through the Cloud Web Portal

• Virtual Machine – virtual resource provisioning of server and storage resources

• Execution of automated tooling for preparation of Operating System. Examples:

• Patching OS to current levels• Install, configure and test agents (e.g. monitoring and backup)• Security scans

• Registration into Management tools. Examples:• Asset – VM and installed software• ID and Password – maintain password policy including revalidation• Compliance – contain records of full compliance to security policies and standards

• Verification by IBM Delivery Executive and turnover to customer for use

+

Client Portal

VM ProvisioingOS

Configuration Registration Verification+ +

SCE+ Unique

Steps for creation of a Virtual Machine in SmartCloud Enterprise+

© 2013 IBM Corporation15

• Service Management Data• Incident Problem Reports – summary and detail of customer submitted problem reports

• Change Reports - summary and detail of customer initiated and IBM initiated changes to a virtual machine

• Service Activation – performance of non-VM service activation

• Virtual Machines

• Provisioning – performance of VM provisioning

• Software inventory on a virtual machine

• Performance history of a virtual machine

• Usage• Itemized and detail information for all SCE+ services

Provided reports from the Web Portal

© 2013 IBM Corporation16

SCE+ Cloud Web Portal

Intro-login logout

Create new user example

Video #1

Video #2

© 2013 IBM Corporation17

IBM SmartCloud Enterprise+: e-commerce solution example

Layer ComponentSmall Silver

Small Platinum

MediumPlatinum

Web Layer Production Reverse Proxy 2

Application Layer HTTP 4

Application Layer

IBM Commerce 4

Application Layer

IBM Commerce Staging 1

Application Layer WCM 2

DBCOMMERCE DB 1

DB SOLRDB 1

DB WCM 1

E-commerce production environment based on the following infrastructure and middleware:

• Server Linux RedHat/Windows with different size con SLA packages• Database MS-SQL • Apache Web server• IBM WebSphere e-commerce suite

© 2013 IBM Corporation18

Migration approaches• Rapid Migration:

• Moving the entire instance at one time is the easiest and most cost effective method for on-boarding to Cloud

• Re-Install:•Using tool to automates tasks required to re-install workloads into the Cloud. This eliminates the need to manually provision hundreds of settings required for prerequisite modernization.

Supported Platforms

Client Environment Private CloudMigration Strategies

Workload

Win RedHat AIX

Workload

Workload Workload

Win RedHat

P2V based Rapid Migration

Re-Install(Automation tool Darwin)

Win RedHat AIX

© 2013 IBM Corporation19

ibm.com/it/cloud

IBM Italia S.p.A.Circonvallazione Idroscalo20090 Segrate (MI)

Mobile: +39.335.7693647laura_meroni@it.ibm.com

Laura MeroniCloud ServicesIBM Global Technology Services

Linkedin

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Approfondimentiwww.ibm.com/it/services/cloudwww.ibm.com/smartcloudwww.thoughtsoncloud.comwww.ibm.com/developerworks/cloud

© 2013 IBM Corporation20