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HEAT Cloud Mobile enables any corporation to extend the reach of service desk staff members to the mobile environment. The application allows users to interact with the core service management solution via Apple iPad and iPhones and provides both online and offline usage.

Save Time and Provide Quicker ServiceMobile service desk teams can work faster and more efficiently by tracking their work using a mobile device. Achieve time savings by providing more efficient means to data capture and updates from the mobile device. Eliminate the need to re-enter data at a later point in time with direct, wireless integration to the core service management solution. Provide quicker service with instant access to data, and enable the mobile users to work on those additional, unavoidable client requests demanded during hall tackles or shoulder taps. Without mobile access, data would not be available or tracked, and results would not be measurable.

Reduce Duplicate Efforts and Improve Decision MakingField workers without a mobile solution often rely on pen and paper to manage their days, thus causing additional work on the front and back ends of every client engagement. With immediate information on hand via HEAT Cloud Mobile, field technicians will be able to access the data they need to complete a job, and update the tasks right away with the mobile solution. In addition, with mobile data, field users no longer have to call back to the main office if they need additional details. This saves the field worker time, as well as the service agent back in the office handling the field users demands. Data is accurate so jobs get done right the first time and analysis will be improved.

Travel Less and Provide MoreMost mobile users typically don’t have immediate access to all the details needed to resolve an issue. With HEAT Cloud Mobile, field technicians will have all the information they need to perform their entire job from the field, so they can eliminate unnecessary trips back to a central office or facility, and can likely change their schedule on the fly to more efficiently manage the tasks they need to perform. Also, with the ability to manage change requests from the field, supervisors

HEAT Cloud – Mobile Field Service ENABLE YOUR MOBILE WORKFORCE TO PERFORM FASTER, MORE EFFICIENT SERVICE

who tend to be away from their desks often will now be able to handle emergencies quicker and precede through common change requests so the rest of the business does not have to wait. Travel savings potential varies greatly depending on the territory that each field

technician covers and the amount of flux that occurs on a daily basis.

View a complete list of Incidents and other important Service Management information

Save on ResourcesBased on time saved, quicker service techniques, reduced duplicate efforts and less travel time contributors, each field worker would be able to handle more work each day offering direct cost savings to any corporation. With HEAT Cloud Mobile clients now have flexibility to reallocate resources to manage other tasks and projects without requiring additional funds! In addition, by utilizing mobile capabilities, service management teams will improve customer loyalty and better satisfaction rates.

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Improve Mobile Service Desk Operations - HEAT Cloud Mobile is built on a proven, mobile enabled architecture which is fully integrated with the feature rich set of HEAT Cloud Solutions The mobile solution extends the reach of the online user to the field by combining secure, wireless operation with advanced features for the on-the-go service technician.

Mobile Incident Management – Capture, identify and respond to issues and service requests across the organization. Enable your service management teams to automate incident processes and communications to understand and restore service operations. Field workers can quickly view a list of their incidents, their teams’ incidents or incidents by other filters established in the application. Users can view the details of the incident, update incidents with the tap of a button, including journal notes or reassignments, and close out incidents altogether while they are in the field.

Anywhere Contact Management – HEAT Cloud Mobile displays to the user important information regarding the contact or employee the field worker is supporting. Incident records are linked to the contact record so the mobile user can view information from the contact which may help them resolve an issue, or understand the contacts environment better. Mobile users can quickly view assets linked to a client record for additional knowledge on the issue at hand, and VIP customers are also flagged so field agents know the customers they are working with.

Field Tasks & Assignments – The mobile solution gives users easy access to a list of assigned activities and tasks needed to resolve open incidents. Users can view tasks and assignment details as well as resolve tasks quickly via quick action technology. Notifications can be pushed to the mobile device so users will receive notifications of new tasks even when the application is not running. Provide alert dialogs and audible notifications when new incidents, assignments or approval requests are required.

Anytime Change Management – Workflow based change management requests can be viewed and approved via mobile device so companies can better plan, initiate and implement changes when users are at or away from their desks.

Mobile Analysis – HEAT Cloud Mobile provides real-time information updates from the field. Management teams receive instant informa-tion regarding service delivery times and cost per call, which im-proves decision-making when provisioning teams, defining budgets and setting expectations to the customer.

More Information

Corporate Headquarters FrontRange Solutions USA Inc.

5675 Gibraltar Drive

Pleasanton, CA 94588 USA

T: 800.776.7889 and +1 925.398.1800

W: www.frontrange.com

Copyright 2012 FrontRange Solutions USA Inc. All Rights Reserved. GoldMine,

HEAT, SaaSIT, NetInstall, and other FrontRange Solutions products, brands

and trademarks are property of FrontRange Solutions USA Inc. and/or its

affiliates in the United States and/or other countries. Other products, brands

and trademarks are property of their respective owners/companies..

© 2012 FrontRange Solutions USA Inc. All Rights Reserved.

Supports both Apple iPhone and iPad devices