microage€¦ · cloud platform for mdi. magcloud. saas for it management. saas for application...

MicroAgeMicroAge Your Trusted Business Technology Partner

Presented by HP and MicroAge

February 23rd 2010

© 2006 MicroAge

ProgramIntroduction to MicroAgeMaria FioreBusiness Development ManagerMicroAge

Cloud Services and the Business Technology EcosystemKevin SheppardEnterprise ArchitectHewlett-Packard Canada

Introduction to MicroAge

Presented by Maria FioreBusiness Development Manager

© 2006 MicroAge

MicroAge at a glance

Canada’s leading network of independently-owned systems integrators and value-added resellers

Over 40 locations across Canada, many in operation since 1981

Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services

Vast experience in SME & public sector

© 2006 MicroAge

MicroAgeOur visionOur vision To be Canada’s leading provider of IT products, services and solutions

Our missionOur mission MicroAge will succeed and prosper by maintaining an unrelenting commitment

to customer service excellence, delivering reliable, competitive products, and by working as true business partners with every customer

Our valuesOur values We are committed to service excellence We build and maintain strong relationships with customers and suppliers in the

communities we serve We succeed by fostering trust, respect and collaboration amongst our clients,

associates and vendor partners

© 2006 MicroAge

Why MicroAge Deep, broad expertise

Local presence, national scope

Strong relationships

Service excellence

© 2006 MicroAge

IT Products, Services & SolutionsPRODUCTS

IT infrastructureNetworkingCommunications Storage

SERVICES

Configuration/ integrationMaintenance & supportManaged servicesLife cycle managementIT staffing

SOLUTIONS

SecurityVirtualizationMobility Backup / disaster recovery

© 2006 MicroAge

Strong RelationshipsYour trusted business technology partner

A customer-driven business model Service-based Collaboration Interaction

Strong focus on IT as business driver Meeting business goals & objectives Solving business problems Reducing costs,

overhead, inefficiencies

Great people Experience Attitude Commitment

© 2006 MicroAge

Service Excellence Planning, consulting, design

IT asset life cycle management Procurement & system configuration

through to disposal e-waste management

Managed services Help desk Service desk Remote network monitoring

Maintenance & support plans

IT staffing

© 2006 MicroAge

Survey of 2,200 IT managers across Canada 2,200 IT managers Private & public sector Multiple industry channels Small, medium & large organizations

Rank based on number of times MicroAge listed as technology leader

2009 Distinguished Award Criteria

©2010 HP12©2009 HP Confidential

Kevin SheppardEnterprise ArchitectHewlett-Packard (Canada) Co.

CLOUD SERVICES AND THE

BUSINESS TECHNOLOGY ECOSYSTEM

©2010 HP13

TECHNOLOGY DRIVES BETTER BUSINESS OUTCOMES

Business Strategy

Technology- enabled services

Business Outcomes

©2010 HP14

SOURCE AND GOVERN SERVICES THAT RESULT IN THE RIGHT BUSINESS OUTCOME

IT organization internal service providerCloud

services

Internal services

Hosted, manage

d services

Business outcomesAccelerate

growth

Lower costs

Mitigate risk

Service portfolio

Service Sourced

Service Delivered

©2010 HP15

PERSPECTIVE ON THE IT SERVICE SUPPLY CHAIN

15

IT organization internal service provider

Busines s users

S

S

SBusiness outcomeIn-house

services

Enterprise-class software

Dedicated and shared infrastructure

Hosted services

Hosted / outsourced service provider



Cloud services

Cloud service provider

Massive scale-out infrastructure

Global-class software

©2010 HP16

WHAT ARE CLOUD SERVICES?

What’s new?

Service users

Cloud services are highly scalable and elastic

technology-enabled services, delivered and

consumed over the internet through an as-

needed, pay-per-use business model.

Service providers

New connections: information in

context

New capabilities: multi-tenant software

New access: everything is a

service

©2010 HP17

EVOLUTION OF CLOUD SERVICES

17

Technology over the internet

Existing apps and infrastructure

Contract- based consumption

Decoupling services and data

New connections Information relevance

Service providers Service consumers

Massively scalable applications

New capabilities Flexible consumption

New access

©2010 HP18

CHARACTERISTICS OF CLOUD SERVICES

Provider capabilities Consumer requirementsOn-demand, self service

Highly automated provisioning

Volume and economies of scale

Billing, metering, variable pricing

Location independent availability

Specialized markets

Policy-driven management

Security for access and data

Rapid access and control

Quick time-to-implement

Low up-front cost; no cap-ex

Pay for what you use

Ubiquitous network access

Clearly defined value

Service level agreement

Trust

©2010 HP19

THE REAL QUESTION: WHICH SERVICES GO WHERE?

Sales forecasting service Corporate website service E-mail service Linux Dev lab service

Core ContextBusiness services

Application services ?Data services ?Infrastructure services ?

IT services

IT management services

?

Workplace services ?Facility services ?

©2010 HP20

SERVICES CAN BE OPTIMIZED THROUGH DIFFERENT DELIVERY MODELS

Dedicated

Shared

On premises Customer-owned data center

Off premises Service provider’s data center

©2010 HP21

SERVICES CAN BE OPTIMIZED THROUGH DIFFERENT DELIVERY MODELS

Resources dedicated to each workload; Co-lo, managed, hosted, multi- client data center

Service provider shares resources across workloads of multiple customers

Resources shared across workloads

Dedicated

Shared

Resources dedicated to each workload



©2010 HP22

HOW TO MOVE TO A SHARED MODEL?

Automate

©2010 HP23

A PRIVATE/INTERNAL CLOUD IS A SHARED DELIVERY MODEL FOR EXISTING IT WORKLOADS




Dedicated

Shared




“Private cloud”

©2010 HP24



A MAJORITY OF WORKLOADS CAN BE EXECUTED IN A SHARED, AUTOMATED ENVIRONMENT

Dedicated

Shared




75%

©2010 HP25

THE INDUSTRY IS GOING THROUGH A RADICAL SHIFT: CONFIGURE TO ORDER SERVICES

Dedicated

Shared



Configure to Order

Build to Order

©2010 HP26

Managed, outsourcing, and hosting services

Scale-out infrastructure Infrastructure as a serviceService provider enablement

Converged infrastructure

Virtualization, automation

Professional services

Dedicated

Shared

Servers, storage, networking, software, servicesProfessional services



HP CAN HELP YOU GET TO THE RIGHT MIX OF SERVICES

Dedicated

Shared



HP delivers:

©2010 HP27

Managed, outsourcing, and hosting services

Scale-out infrastructure Infrastructure as a serviceService provider enablement

Converged infrastructure

Virtualization, automation

Professional services

Dedicated

Shared

Servers, storage, networking, software, servicesProfessional services



HP CAN HELP YOU GET TO THE RIGHT MIX OF SERVICES

Dedicated

Shared



HP delivers:

Governance

Security

Management of change

©2010 HP28

Public business servicesPrivate business services

Dedicated

Shared



Dedicated



Native Cloud

Software and System Design





©2010 HP29

HOW TO MOVE FORWARD? EVOLVE WISELY

Busines s users

S

S

S

Business outcome

IT organization internal service provider

Cloud services

In-house services

Hosted services



Hosted / outsourced service provider



Cloud service provider

Massive scale-out infrastructure

Global-class software

©2010 HP30

THREE CONCRETE STEPS TO HARNESS THE TREND TOWARDS CLOUD SERVICES

What Why How

©2010 HP31

1. CLOUD SERVICE AND SOURCING STRATEGY

• Cloud Discovery Workshop: a powerful representation of decision- making aspects related to cloud and shared services − Interactive session with senior HP consultants to identify strategic cloud

related initiatives that promise quick and/or solid business value − Layout next steps in a roadmap

©2010 HP32

Provision infrastructure in minutes with automated activation of servers, storage and networking

Optimize infrastructure confidently with built-in capacity planning and rebalancing tools

Protect continuity of services with automated, cost-effective failover

5 minutes 5 minutes 38 minutes 60 minutes

108Approval Provision Install/configure apps

2. CONVERGED INFRASTRUCTURE WITH HP BLADESYSTEM MATRIX

©2010 HP33

Saa S

Security • Performance • Availability

Paa S

Security • Performance • Availability

IaaS Security • Performance • Availability

Consumer responsibility

Provider responsibilit y

3. SECURE AND GOVERN CLOUD SERVICES

Validate Monitor Diagnose

CloudAssure

©2010 HP35

UNLEASH THE POTENTIAL STEIN MART

Challenge:

IT Infrastructure staff of 15 supporting the entire organization. Need fast time to solution, with limited window for evaluation of equipment for new data center

Solution:

Integrated, converged infrastructure. HP BladeSystem Matrix (with BL460c and BL490c servers and Enterprise Virtual Array 4400 storage)

IT results:

•50% faster deployment time

•Ease of infrastructure provisioning

•Proactive resolution with greatly reduced downtime

Business results: Lower cost for deployment of new and replacement systems

©2010 HP36

WITH SO MANY SERVICE SOURCES, SHADOW IT FLOURISHES

Lines of business

Business functions

Enterprise IT

Cloud

Internal

Hosted, managed, outsourced

Val

ue S

ourc

ed??

Busines s

outcome ??

©2010 HP37

MANAGING A HYBRID SERVICE ECOSYSTEM TAKES A NEW KIND OF LEADERSHIP

Val

ue S

ourc

edLines of business

Business functions

Enterprise IT S

Busines s

outcome

Cloud

Internal

Hosted, managed, outsource

d

©2010 HP39

HP CLOUD STRATEGY

Provide cloud services

Help customers secure, source, and govern cloud services

Massive scale-out servers, storage, network

Software for Infrastructure and management

Data center infrastructure: design and optimization

Data center services: in-house and outsourced

Enable cloud service providers

©2010 HP40

HP CLOUD STRATEGY

Cloud Assure

Cloud discovery and roadmap workshops

Service Portfolio Management solutions

ITIL v3 authorship; COBIT, ISO, and other industry standards and practices




©2010 HP42

HP CLOUD-RELATED INITIATIVES & INNOVATIONS

2007 2008 2009 2010

Enable service providers

Help secure, source and govern services


LogoWorks

Snapfish

ITIL V3 authorship, training, consulting

Utility computing

Shared services practice

Proliant SL and DL

Cloud Discovery Workshop

Cloud Roadmap Services

HP Moab for Extreme Scale-out

Cloud Platform for MDI

MagCloud

SaaS for IT management

SaaS for Application management

Critical Facilities Services (EYP)

Service Management Framework & services

SCI business unit forms

Performanc e Optimized Datacenters

Research Test Bed

Cloud Assure

StorageWorks x9000

Proliant BL2x220c

CloudPrint

Gabble

Government Secure Infrastructur e

200620052004

Cells

Service delivery platform

Business service management

DC Enviro Edge

©2010 HP43

HP DELIVERS VALUE ACROSS THE BUSINESS TECHNOLOGY ECOSYSTEM

We build it Leading data center design company

We power it With leading servers, storage and networking

We design it Expertise in application architecture & frameworks

We automate it With virtualization and management software

We secure it Through HP Secure Advantage program

We support it With tens of thousands of IT professionals

We govern it HP wrote the books on service management

We measure it HP can measure the fiscal impact of services

We deliver it Through purchased, financed, outsourced, cloud

© 2006 MicroAge

MicroAge/HP follow-up

• MicroAge and Hewlett-Packard are interested in understanding your current positioning of Cloud as part of your IT strategy

• To share HP’s Cloud Strategy and current cloud related initiatives.

• Contact your MicroAge representative today to discuss key programs and initiatives from multiple perspective so MicroAge and HP can identify key areas where we can provide the greatest value to you as a customer.

Thank You

microage€¦ · cloud platform for mdi. magcloud. saas for it management. saas for application...

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