Cloud Practice- Overview

• Started in 1994; Global Presence with Office Locations Including:

• NJ, NY, Singapore, Dubai, Abu Dhabi, Sydney, Canada, London & Hyderabad - India

• 24x7 Redundant NOC/ Technology Innovation -Solutions Center

• Plainsboro, NJ & Hyderabad, India

• 450+ Technology Experts Globally

• Supporting more than Mid size to global Fortune 500 clients

• “Vendor friendly” technology partner ecosystem

24x7 GLOBAL Operations Support

Professional Services Consulting & Assessment

Application Development –Monitoring & Management

Infra Engineering Architecture &

Managed Monitoring Services

a

CLOUD Transformation,

Security & Threat Management

Global Presence

Leverage Smart IMS and Oracle, Azure, AWS Cloud solution & services to transform our customers business by

providing Word-class Technology driven NEXGEN CX centric Cloud solutions, implementation, integration and

migration services.

Leading cloud solutions and service partner in NA, APAC and ME with clear focus on Communication (Comm),

Retail, Energy & Utilities (E&U) , and Travel, transportation & Logistics (TTL) sectors.

Oracle and Microsoft’s Cloud partner for cloud solutions and services in NA, APAC and ME

• Cloud Capability

• Cloud

Assessment,

Due Diligence

and Migration

Service

• Customer to

Cloud Service

• Managed Cloud

Integration

Service

• Intense Cloud

SaaS, PaaS &

IaaS Migration

Service Selling

• Aggressive

selling on Cloud

Managed

Security & Cloud

Managed

Database

Service

• Managed

Functional

Service Desk

Service

• Build CX centric

White space

solutions

• Build PaaS and

SaaS solutions

• Bring Solutions

on Market

Place

• Cloud Managed

Service for US

Federal Govt.

• Value Added

Services and

Solution

upselling.

• Whitespace

Platform

Solutions &

Industry

Solutions

1

2

3

Cloud Vision & Strategy

7

▪ Strong vertical focused practice with leadership in

Telco, Retail, TTL, Energy & Utilities

▪ Significant industry-focused reusable asset artifacts

and accelerators

▪ Collaboration with Oracle for communication

solutions

▪ SalesForce (SFDC) skilled team with experience in

Oracle & SFDC integration using Oracle ESB, B2B

integration service.

▪ Prebuilt adaptors and CTI integrations to improve

customer experience

▪ Skilled team to migrate SalesForce CRM, Sales,

Service and Marketing to Oracle Cloud.

Highlights

▪ Strategic Partnership with global customers

▪ 50+ Fortune 500 customers

▪ Strong presence across Americas, MEA, and APAC

▪ Co-design, Joint development, and marketing of testing

solutions with HPE.

▪ Strong team of Oracle communication solution

development, implementation, migration and support.

▪ Strong team of consultants and solution architect for

Microsoft Azure, AWS and Rackspace cloud computing

Our Presence

10+

Years in Cloud Solution & Services

30+

Cloud Consultants

10+

Customers

4

Countries

1- Assessment service for Oracle

Cloud Migration of SalesForce

applications.

2- Platform service for SFDC

integration with Oracle products for

seamless bidirectional data transfer.

3- Migration solution for SFDC to

Oracle Cloud for packaged ERP

integration, Dynamic dashboard,

Customer data management, better

analytics and Mobile UI.

SalesForce- Oracle Cloud Integration &

Transformation Capability

1- Assessment service for Oracle

Cloud Migration of SalesForce

applications.

2- Platform service for SFDC

integration with Oracle products for

seamless bidirectional data transfer.

3- Migration solution for SFDC to

Oracle Cloud for packaged ERP

integration, Dynamic dashboard,

Customer data management, better

analytics and Mobile UI.

Cloud Competency

▪ Cloud Consulting and Guidance

▪ Migration Consulting and Assessment

▪ Cloud Analytics, Cloud Integration Consulting

▪ Cloud Architecture design

▪ Big Data management & Analytics

▪ Web & Mobile Apps Dev & Integration on Cloud

▪ Cloud Application Maintenance

▪ Platform Management

▪ Application testing

▪ Portal, platform & integration testing

▪ Interoperability of Cloud Solution testing

Management &

Support

Migration

Development &

Deployment

Consulting

Testing

Security

▪ Workload Migration, Application, Data Center

and Infrastructure Migration

▪ Database Migration, Platform Migration

Hosting & Help

Desk

▪ App Platform, Database, Infrastructure hosting &

management (SaaS, PaaS, IaaS, DBaaS)

▪ 24X7 Global NOC & help desk support

SIMS Cloud

Ecosystem

▪ Data & accessibility security management

▪ Incident management & alert management

❑ Azure, Oracle & AWS Cloud

Platform Consulting

❑ Data Management and

Analytics on Azure, Oracle &

AWS Cloud

❑ Integration Adaptors, web

services and API

development, management

& support

❑ Onboarding, configuration,

management, maintenance

and decommissioning of

devices

Cloud Ecosystem

AssessmentDue Diligence

MigrationStrategy Design

Analyze infrastructure readiness

& application portfolio

Plan and design your business

processes with cloud in focus

Define total cost of ownership,

return on investment, overall

value proposition of Cloud

Detailed project plan and SOW.

Restructure and prioritize

workload for migration

Assess & prioritize business

processes and evaluate process

re-engineering in view of cloud

suitability

design & define your technical

architecture with focus on

technology and process

consolidation

Define operational roadmap,

Org Structure and design for

cloud solution

Define clear migration steps

and set of activities. Define

Contingency roll back planning

Assess customization, integration

and to-be design for cloud

adaptability

Consider effective employee

training plan & roadmap for

cloud

Design Integration roadmap and

solution

continuous monitoring and

reporting plan to ensure

security and integrity of

Workload balance, workflow

and cloud architecture

Assess Risks and Security

requirement and compliances

Focus on effective change

management

Define & design monitoring and

reporting requirement

Detailed configuration and

setup for seamless transition

to cloud

Assess employee training need

and adaptability

Make cloud a culture and game

changer in the organization

Organize Cloud workshop and

onboarding session with

employee

Deliver POC and simulate user

experience

Cloud Service Offerings

Due

Diligence

Cloud

Managed

Service

Setup & Migration

(Cloud Migration and Implementation Method)

Readiness

Analysis

Assessment

Cloud Migration Framework Tools & Templates &

Scripts

Design &

Blue-printing

Configuration

& Set up

Migration

Execution

&

Integration

Data

Migration Testing

Support &

Maintenance

Service

On-Premise Cloud

Database

CLOUD INTEGRATION PLATFORM

Business Process Management

Business Process Integration

Process People Technology

Cloud Transformation

Data Analytics

CX on Cloud BI on Cloud

Migration Service

Smart IMS

•Generate more opportunities

•Increase conversion rate

•Increase Values

Increase Sales

•Improve Service quality

•Improve cross-channel support

•Increase customer loyalty

Strengthen Relationship

•Improve Self Service

•Increase productivity

•Decrease OpEx

Reduce Cost & Efforts

Customer Experience (CX) Drivers

❖ Communication focus aligned with the CSP top challenges - Customer Experience & Technological Advancement.

❖ Focus on top opportunities as well.

Communication Cloud Solution

Transform and Manage IP Networks

• Platform as a service

• Virtualization

• Application integration, Development,

QA/QC

• Hybrid/Private Cloud Solutions

• Cloud Federation& Security

• Process Consulting and Optimization

Cloud and Service Automation

Platform

Management

VM, servers,

DB

Cloud

Brokerage /

Service

Automation

DEV Ops

Cloud and Service Orchestration

• SDN and Network Function

Virtualization (NFV)

• Compliant Secure hosted private

Communications as a service

(UCaaS and SBCaaS)

• Communications-enabled web

and mobile applications (CeBs)

• Turnkey OpEx Data Center,

Network and Infrastructure

services

IP Network Transformation

SDN &

NFV

UCaaS,

Trader

Voice

Infrastructure

as a Service

(IaaS)

IP Network Transformation

• Real-time end to end security and

threat management

• Security event correlation and

compliance

• Call Recording assurance and

compliance

Cyber Security Services

Threat

and Risk

Management

Security

As a

Service

Compliance

Security and Compliance

Communication Cloud Solution and Service

TRAVEL/TRANSPORTATION/LOGISTICS

SIMS CLOUD Solution &

Services

ENERGY & UTILITIES

RETAIL/CPG/FMCG

COMMUNICATIONS

Solutions

Services

Informatio

n

Expertise

Capability

Cloud Solutions- Industry Focus

CSP Top Ranked Opportunities

Network Function Virtualization (NFV)

Communication Cloud Services

Business Intelligence & Analytics

Omnichannel Customer Experience

Agile BSS Platform

Improving the Customer Experience

Technological Advancement

CSP Top Challenges

❖ WELL PREPARED

for Technology

❖ FAIRLY WELL PREPARED

for supplier/partner issues

❖ LEAST PREPARED

for customer experience issues.

Communication Industry- CSP Challenges

What suits you best – sensible selection

▪ Best fit cloud migration, implementation guidance & advisory

▪ We manage your business processes on cloud – we reduce complexity

Bonding Force speaking same

language

▪ We bind machine, system &

consumers on a single platform

▪ Distributed team providing global

experience on local platform

E2E Offerings

▪ E2E Life cycle management &

Integration

▪ 24X7 Support, Maintenance &

Management

We work with technology partners

▪ We value our partnership with

Oracle, Microsoft and HPE

▪ We build solutions and services with

partners

We

Understand

Your Need

We Reduce

TCO & improve

ROI

We are

One Stop

Shop

We are

Partner

Excellent Next Generation Customer Experience

▪ Continuous innovation and development in

CoE

▪ Industry focused R&D Team for business

consulting

We Drive

NexGen

CX

We are a Trusted Strategic Partner

Dow Jones & Company is an American publishing and financial information firm that has been owned by News Corp since 2007.

The company was best known for the publication of the Dow Jones Industrial Average and related market statistics, Dow Jones Newswire and a number of financial publications.

Scope of Work-

,

➢ ‘Portfolio Assessment of 900+ applications.

➢Lift & Shift Analysis of Applications

➢Operating Model Assessment

➢Review of CICD pipeline including DevOps assessment

➢Cloud Migration of Workload

➢Data Center Optimization

Contd…

Case Study - Dow Jones

Capability

Our Solution-

➢Analysis of 900+ Applications

➢Analysis and design of cloud infrastructure to create a scalable model

➢Cloud Assessment and Strategy Definition

➢Migration of 250+ applications to Public Cloud including mission critical applications.

➢Decommissioning of 2500+ servers and closure of 8 data centers.

➢Migrated infrastructure apps, HR and consumer applications including COTS (Microsoft,

Oracle) and custom applications (ASP.Net, Java) and data bases.

➢Creating a greenfield environment on cloud for future applications.

Benefit-

✓Retired the old processes by removing redundancy

✓Improving the efficiency by reducing complexity

✓Direct cost saving of several million dollars.

✓Satisfied stakeholders

✓Reduction in complexity of processes and IT portfolio

✓Improved operating model and framework.

Duration-

✓Sep 2002- To Date

Case Study- Dow Jones

The New York City Department of Information Technology & Telecommunications (DoITT) provides for the sustained, efficient, and effective delivery of IT services, infrastructure, and telecommunications to enhance

service delivery to the City's residents, businesses, employees, and visitors.

As the City’s technology leader DoITT is responsible for maintaining the core IT infrastructure and systems that touch every aspect of city life—from public safety to human services, from education to economic development—crossing the full spectrum of governmental operations. The current project was aimed to provide quality service to the residents and cut the cost through digital transformation and technology updation.

Scope of Work-

➢ ‘Portfolio Assessment.

➢Design a Cloud Transformation Strategy

➢Design a scalable architecture for Cloud

➢Design DevOps and Operational Strategy

Contd…

Case Study - DoITT

15

Our Solution-

➢Analyzed the technology portfolio of DoITT and evaluated the current cloud

footprint.

➢Designed the road map and strategy for workload transformation to public cloud.

➢Created a Cloud reference architecture for cloud adoption.

➢Defined a DevOps and Operational strategy and model.

➢Creating an environment for future cloud applications.

Benefit-

✓Transformed DoITT from Opex to Capex

✓Improved agility and removed redundency

✓Satisfied stakeholders

✓Reduction in complexity of processes and IT portfolio

✓Improved operating model and framework.

Case Study- DoITT

Smart IMS Inc. 103, Morgan Lane,

Plainsboro, NJ 08536.

Call: 609-955-3030

Fax: 609-936-9866

Email : smartinfo@smartims.com

Our Application Development Service

Application

Development

Application

Maintenance &

Support

Application

Transformation

Application

Services –

QA/QC

ArchitectureRequirement

s & Modeling UI DesignDesign,

Build, Test,

Deploy

Offshore ability

AnalysisDue Diligence Transition Service

Delivery

Value Add

Services

ITIL & CMMI Framework

Migration

Application Data Reverse

Engineering

Service

EnablementPlatform

Build and Release

Installation on different platforms,

Product Features and Stability

Application Deployment

To Staging and Production

Service Enablers

Frameworks, Methodologies, Standards, Guidelines,

Checklists, Templates

Technologies Supported

Microsoft Technologies, Azure Cloud, Microsoft

Dynamics AX & 365; Power BI, Salesforce, NetSuite,

SharePoint

Governance

Framework

Project Management

Requirements Management.

Estimation

Configuration Management

Build/Release Management

Quality Management

Metrics/ SLA Management

Training

Knowledge Management

Product(s) Testing

Re-Engineering

SERVICES – AT A GLANCE

• Application Development/Application Integration/QA/QC

• Infrastructure Engineering (Voice, Contact Centers, Systems, Video – Trading Floors)

• Cloud Transformation,Integration & Migrations

Professional Services

• Global delivery

• SOW – T&M and Fixed Price

• Application Management & Maintenance

• DB Administration & Management

• Independent Dedicated QA/QC

• DevOPS

• Support Services

Applications Full Life Cycle

• 24x7 Monitoring & Management of any and all network devices and applications

• Help Desk Support

• Server, VM Ware Management etc.,

• SBC /PBX / SIP Management & Implementation

• Server upgrades and Virtualization

Managed services

• Cloud Transformation Design & Migration

• App services

• Strategic Consulting &Program Management

• SDN/NFV Transformation –Provisioning & Management

• Skype for Business - Office365 + Voice + video

• Hosted Voice, Video & Collaboration

• Unified Communications Integration

Cloud Transformation

Infrastructure Management

• Remote Monitoring & Management

• Network, Device & Link level monitoring

• Base Health & Welfare

• Service Level Monitoring - Alerts & Escalations

• Design & Architecture, Configuration, Implementation & Validation

• Triage & Troubleshooting

• Password Resets & Patch Management

• Assets & Inventory Management

• Server Management & Maintenance

• System Performance Checks

• SIP Application Support & Development

• Enterprise Voice Architecture

• VOIP Support

• Echo Analysis, Failed Call, Clipped Call

• Fraud Detection

• Contact Center/Trader & Service Provider Voice Networks

• Cisco

• Juniper

• SDN/NFV

• Arista

• F5

• Palo Alto

• CISCO

• MS LYNC

• ORACLE

• SONUS,

• AVAYA

• GENBAND

• HP

• EMC

• IBM

• Windows

• Linux

• Solaris

• Cisco

• Juniper

• Checkpoint

NETWORKING

SECURITY

SERVERS

STORAGE

VOICE

• AMAZON - AWS

• Microsoft AZURE

• Google

• HPCLOUD

• Oracle,

• Rackspace

• VMware

Transform and Fully Manage IP Networks

• Platform as a service

• Virtualization

• Application integration, Development,

QA/QC

• Hybrid/Private Cloud Solutions

• Cloud Federation

Cloud and Service Automation

Platform

Management

VM, servers,

DB

DEV Ops

Cloud

Brokerage /

Service

Automation

Cloud and Service Orchestration

• SDN and Network Function

Virtualization (NFV)

• Compliant Secure hosted private

Communications as a service

(UCaaS and SBCaaS)

• Communications-enabled web and

mobile applications (CeBs)

• Turnkey OpEx Data Center, Network

and Infrastructure services

IP Network Transformation

SDN &

NFV

UCaaS,

Trader

Voice

Infrastructure

as a Service

(IaaS)

IP Network Transformation

• Real-time end to end security and

threat management

• Security event correlation and

compliance

• Call Recording assurance and

compliance

Cyber Security Services

Threat

and Risk

Management

Security

As a

Service

Compliance

Security and Compliance

CLOUD TRANSFORMATION

Strategic Advisory & Implementation

•Domain Expertise & Professional Services

•ASESSMENT – WHY –HOW - WHAT

•Financial / Strategic Prioritization

•Program Management

•Analyze, Design, Implement & Support

•Ownership in execution & Delivery

•Staff Augmentation -T&M - SOW

As A Service

•IAAS / PAAS

•SDN/NFV Transformation –Provisioning & Management

•Skype for Business -Office365 + Voice + video

•Hosted Voice, Video & Collaboration

•Unified Communications Integration

•Support as a Service

•Salesforce

•SharePoint

•HelpDesk

•Office 365

Analyze & Assessment

•Applications – Agility –Scalability – TCO

•Infrastructure – CAPEX / OPEX Reduction

•Scalability – Reducing Foot Print

Design & Implement

•Application Discovery

•Traditional to Micro Services

•Port Legacy Applications

Technology Examples

•Hosted Private Cloud -Open Stack

•Recovery – EMC

•Oracle Cloud – Red Stack

•Migrations – AWS / AZURE

Professional Services Recruiting & Resource Management Processes

Requirements ManagementSingle POC with support teams

Sourcing Internal & External Database Referral Program

CollaborativeProcess oriented

approach

ScreeningTech & HR

HiringBackground Checks,

QA/QC process

Feedback & ImprovementBi-Directional

communications

Thank You

Smart IMS

A: 103 Morgan Lane,

Plainsboro, NJ – 08536

P: 609-955-3030

F: 609-936-9866

W: www.SmartIMS.com

Contact Us.