cloud seminar feb 4 2010
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The cloudTP seminar seriesTRANSCRIPT
CONFIDENTIALwww.cloudtp.com 1
CONFIDENTIALwww.cloudtp.com 2
In 2010, should you care about
cloud computing?
Can you get quick wins?
Can you mitigate risks?
Agenda
CONFIDENTIALwww.cloudtp.com 3
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes
CONFIDENTIALwww.cloudtp.com 4
“If by mid-year you have not
developed and begun to
execute upon an ambitious
and enterprise-wide cloud
strategy, then by year-end
the odds are good you'll no
longer be a CIO.”
CIO in 2010
Bob EvansGlobalCIO.comInformation Week
CONFIDENTIALwww.cloudtp.com 5
What are the cloud layers?
Who uses them?
Business Analysts
Business Users Developers
Developers
IT
Source: David Wells, BeyeNetwork
CONFIDENTIALwww.cloudtp.com 6
Cloud is where the best solutions will be found
“The single biggest reason public clouds will dominate the next era of IT:
The public cloud is where thebest and richest variety ofbusiness solutions will befound.” Frank Gens
IDC Cloud Research Group
IDC is telling you the future is cloud.
CONFIDENTIALwww.cloudtp.com 7
Cloud accelerates thepace of innovation
"The most interesting aspect of the cloud isn't the cost. It's
the pace of innovation"
Rajen Sheth
Invented Google Apps and is now the suite’s
Senior Product ManagerCloud solves the 80/20
maintenance/innovation problem giving enterprises flexibility and speed.
CONFIDENTIALwww.cloudtp.com 8
Cloud also saves money
Companies that took a disciplined approach to adopting cloud computing reduced costs by an average of 18% and data center power consumption by 16%. Companies that adopted cloud computing haphazardly increased IT costs by 2-3%.
Business Drivers for Cloud Adoption:
◦45% - Reduce cost of IT infrastructure
◦31% - Enhance competitive advantage
◦19% - Inflexibility of current infrastructure
◦13% - Need to support additional users or services
CONFIDENTIALwww.cloudtp.com 9
Cloud gives mid-market
enterprises scale
Anyone, anywhere can get access to
cost-effective scalable computing resources
SMBs now have elastic high-end global
computing power at their fingertips, minimizing
the competitive advantage of size.
CONFIDENTIALwww.cloudtp.com 10
Cloud is the next logical step
Cloud computing
Cloud is evolutionary
Cloud frees your resources
Cloud is changing the game
Internal
data center-centric
applications
CONFIDENTIALwww.cloudtp.com 11
Cloud success: Government
Nebula Launches – the US Government Gets Cloud Computing Right!
The US government will use 2010 developing and executing
pilot cloud-based projects.
Each government agency must consider virtualization and data center consolidation in their IT budget planning.
Each agency can now quickly request, approve, and deploy Software as a Service applications.
The US government projects 6 months of time savings and $1.7 million dollars in procurement and deployment costs per application.
Source: Cloud
Computing Journal
October 4, 2009
If government, which is considered slow, can do it, you can do it! Achieve a shorter time to market.
CONFIDENTIALwww.cloudtp.com 12
Cloud success:
Cross-Enterprise Collaboration
Eli Lilly is reducing the time it takes to develop new medicines
using cloud computing and collaboration.
Lilly is scaling cloud computing environments up and down to meet the
changing needs of its researchers' workloads.
Cloud computing has allowed Lilly to establish external collaboration
environments in minutes.
Source: www.informationweek.com
CONFIDENTIALwww.cloudtp.com 13
Reducing risk
is the 3rd most
important job
of a CIO.
Ah, but what about risk?
Laef Olson
CIO, RightNow Technologies
CONFIDENTIALwww.cloudtp.com 14
Is the cloud secure enough?
How secure is my data? How private is my data?
Who is doing
backups?
Where in the world
is the cloud?Is my data
encrypted?
Who is responsible
for my data?
Read the fine printIaaS
PaaSSaaS
Can I VPN into
the cloud?
Is the cloud more or less secure than your current practices?
Yes
CONFIDENTIALwww.cloudtp.com 15
Success: Health Info Security
WASHINGTON, DC, September 30, 2009 — Harris Corporation, in collaboration with Cisco Systems, has demonstrated the ability to rapidly, safely, and securely exchange healthcare information in a virtual — or cloud — computing environment.
…security and privacy of web-based health information remains protected with a service as data is encrypted in transit and stored securely in the cloud.
... a standards-based, scalable, open-source gateway solution that enables secure health information exchange between health information organizations across the Nationwide Health Information Network (NHIN)
CONFIDENTIALwww.cloudtp.com 16
Predictix cloud solutions provide advanced PCI-compliant merchandising
solutions to retailers with lower risk and more compelling economics
than traditional software alternatives.
Security is the key. Predictix leverages technology from enStratus
for a configurable automated encryption system from the file
system to backup management to network communications that
enables total data security. enStratus also provides intrusion
detection and has a "no credentials in the cloud" policy.
Success: Credit Card Security
CONFIDENTIALwww.cloudtp.com 17
Success: Cloud Adoption
Security concerns have not stopped major companies from
entrusting key client and financial information in the cloud.
Salesforce.com has 50,000+ customers, 1.5 million subscribers,
$1 billion in annual revenue, 53% market share, and a market
capitalization of $8 billion.
Example customers include: NBC, Avis, Canon, Chrysler,
Deutsche Bank, E-Trade, and Prudential.
Companies can save $1MM by migrating from Siebel Sales to SalesForce.com
CONFIDENTIALwww.cloudtp.com 18
Will I have enough control?
What can I do if there is a breach?
In a foreign country?
Do I need a special team
for cloud governance?
How can I integrate
with the cloud?
Will the provider
share information?
How can I monitor usage and performance?
Yes
CONFIDENTIALwww.cloudtp.com 19
Are cloud standards enough?
Will my internal apps integrate
with apps in the cloud?
Inter-cloud interoperability -
fact or fiction
Can I migrate from
one cloud to another?
Will my apps written for one cloud
work on another cloud?
Yes
CONFIDENTIALwww.cloudtp.com 20
…The number and quality of physical security safeguards taken by
the EC2 and S3 teams were incredibly helpful to solidifying our
HIPAA compliance.
Our encrypted communication, access, and storage
requirements were met with open standards that the AWS team
easily facilitates.
“By allowing self-service & management of our infrastructure, we
had to worry even less about prying eyes against our customers’
sensitive data.”
Source: http://aws.amazon.com/solutions/case-studies/ddsweblink/
Success: Open Standards
CONFIDENTIALwww.cloudtp.com 21
Is there sufficient reliability,
availability and performance?
99.9%...is that good enough?
How fast are we going?
Yes
CONFIDENTIALwww.cloudtp.com 22
In 2010, should you care about
cloud computing?
Can you get quick wins?
Can you mitigate risks?
How do you get there?
Agenda
CONFIDENTIALwww.cloudtp.com 23
Where do I want my cloud?
Private cloud
Public cloud
Hybrid cloud
EnterpriseCloud Service
Provider
EnterpriseCloud Service
Provider
EnterpriseCloud Service
Providerand
We recommend hybrid for mid-market enterprises in 2010.
CONFIDENTIALwww.cloudtp.com 24
Cloud - How do you get there?
Step 1: Get CEO Support
Step 2: Define Your Goals
Step 3: Determine organizational core competencies.
Step 4: Leverage qualified partners to deliver the rest.
Is transitioning to cloud computing a core competency?
CONFIDENTIALwww.cloudtp.com 25
Your Core
Competencies
Cloud
Partner #2
Cloud
Partner #1
Cloud
Partner #3
Cloud
Partner #4Cloud
Partner #5
Cloud
Partner #N
―There‖ looks something
like this
CONFIDENTIALwww.cloudtp.com 26
But which cloud partners?
Cloud Ecosystem By Cloud Technology Partners
Jan. 2010
Infrastructure as a Service [IaaS] Platform as a Service [PaaS]
Cloud ToolsSoftware as a Service [SaaS]
There are over
3000 SaaS vendors
Source: SaaSShowplace.com
CONFIDENTIALwww.cloudtp.com 27
Cloud – More best practices
Step 5: Form a cloud task force
Step 6: Establish governance
Step 7: Form a partner management team
Cloud Best Practice Handbook 2010
Form Cloud Task Force
Establish Governance
Form Partner Management Team
Evaluate Current State Architecture
Define Cloud Security & Compliance Policy
Monitor and Measure Cloud Services
CONFIDENTIALwww.cloudtp.com 28
Your cloud task force willhelp you achieve your goals
…by lowering costs and enabling business innovation and sustainability
improved speed-to-market
low cost / low
risk pilots
partner
interconnectedness
universal user
experience
dramatically lower
TCO
pay-as-you-go /
metered payments
shift capex to
lower opex
virtuous savings
cycles
sustainable /
green
cloudburst for
dynamic capacity
CONFIDENTIALwww.cloudtp.com 29
They will demystify the cloud
Cloud Ecosystem
sample cloud SaaS, PaaS, IaaS vendors
sample cloud implementation partners
best practices
empowerment
ROIdriven
client partnership
collaboration
>
>
relevantexperience
Your CloudTask Force
Your cloud team must demystify cloud, navigate hype from reality, apply best practices, and achieve measurable business results!
CONFIDENTIALwww.cloudtp.com 30
Businessand IT
Initiatives
Explore business & IT opportunities
Cloudopportunity definition
Opportunityranking &
prioritization
selected cloud businessinitiatives,
dependencies, and business
value justifications
Technology impact analysis
Cost of ownership and ability to support revenue growth
Implementation
Balance benefit,cost, risk, complexity
Assess change on operations
Iterative solution
refinement
Prioritized Roadmap
Iterative solution
refinement
They will assess and prioritize opportunities
CONFIDENTIALwww.cloudtp.com 31
They will deliver quick wins
Identify pilot projects. Validate the ROI. Help the Governance team prioritize and approve them.
CONFIDENTIALwww.cloudtp.com 32
Your Core
Competencies
Cloud
Collaboration
Cloud CRMCloud
Storage/Archival
Cloud
ComputingCloud
Marketing
Cloud
Analytics
They will transform your
enterprise
Cloud Task
Force
CONFIDENTIALwww.cloudtp.com 33
Need a cloud task force?
CONFIDENTIALwww.cloudtp.com 34
Your Core
Competencies
Cloud
Collaboration
Cloud CRMCloud
Storage/Archival
Cloud
ComputingCloud
Marketing
Cloud
Analytics
That is us
CONFIDENTIALwww.cloudtp.com 35
plannavigate
de-risktransition
empower
Let us be your trusted guide
CONFIDENTIALwww.cloudtp.com 36
cloudTP services life cycle
We provide end-to-end advisory, implementation and operational services
strategy implementation managedservices
transformation
empowerment
cloudTP partners with clients to assess, plan, and implement cloud computing solutions for business advantage.
CONFIDENTIALwww.cloudtp.com 37
implementation managedservices
transformation
empowerment
strategy
Strategy services
Rapid Opportunity Identification (ROI)great starting point for businesses seeking to identify best cloud computing opportunities
3 week rapid assessment of high-potential areasbusiness case and ROI to support identified areas
Enterprise Cloud Opportunities (ECO)- in-depth application portfolio analysis targeting large enterprises
- 8-12 week deep-dive assessment of high-impact areas- breadth and depth of analysis to identify quick-win, intermediate and long-term opportunities- strong business case and ROI with estimated annualized savings and business benefit- identify virtuous cycles of investment – use savings to fund subsequent project phases
CONFIDENTIALwww.cloudtp.com 38
Implementation services
managedservices
transformation
empowerment
strategy implementation
Software as a Service (SaaS)migrate existing application(s) as-is potentially refactormigrate / implement new SaaS application(s)
Platform as a Service (PaaS)establish Dev / Test / QA sandbox in the cloudbuild and integrate applications using PaaS
Infrastructure as a Service (IaaS)migrate systems infrastructure to the cloudemail, BPM, CMS, servers, storage, DR/BC, cloudbursting
Vendor evaluation, selection & negotiationidentify and prioritize requirementsidentify vendor spacemanage RFP vetting processdevelop integration plan, governance and PMO
Implementation planning & executiondevelop program / project plans with dependenciesmanage budgets, resources, deliverables, milestonesproject risk mitigation plans, pilots and QA
CONFIDENTIALwww.cloudtp.com 39
Transformation services
Transformationgovernance and PMO servicesprocess, systems and organizational design servicesmanage change management program execution
implementation managedservices
transformation
empowerment
strategy
Empowermentprovide on-the-job training and mentorshipdevelop formalized training curriculum conduct formalized training workshopsestablish training programs for staff with metricsprovide periodic check points and measurement
CONFIDENTIALwww.cloudtp.com 40
Managed services
Managed services planning, selection and migration
identify and prioritize business and IT requirementsconduct vendor selection, evaluation and negotiationplan transition to managed service with contingency and risk mitigation planconduct pilots to validate and test managed serviceestablish / integrate with governance and PMO
Onsite / offsite support, monitoring, reporting & services coordination
single point of contact for various managed servicesmonitor performance and SLA compliance and variancesproactively monitor performance and issue resolutionplan and coordinate scheduled outages and maintenanceestablish executive and services dashboards integrate with governance, PMO and help desk
transformation
empowerment
strategy implementation managedservices
CONFIDENTIALwww.cloudtp.com 41
Let us guide you to the summit of success!
Q & A / next steps
CONFIDENTIALwww.cloudtp.com 42
Appendix
CONFIDENTIALwww.cloudtp.com 43
cloudTP Services Flow
Each service offering provides the guidance needed to make the next step toward cloud computing.
Strategy Implementation ManagedServices
Transformation
Empowerment
CONFIDENTIALwww.cloudtp.com 44
ROI results
implementation managedservices
transformation
empowerment
ROI
managedservices
transformation
empowerment
strategy Implementation #1
managedservices
transformation
empowerment
strategy Implementation #2
managedservices
transformation
empowerment
strategy Implementation #3 An ROI session is likely to identify
multiple strong candidates
for cloud migration
CONFIDENTIALwww.cloudtp.com 45
Implementation Results
managedservices
transformation
empowerment
strategy Implementation #1
Migrating from an internal CRM to
Salesforce.com will require
user training and new/changed roles. empowerment
implementation managedservices
Transformation
strategy
transformation
implementation managedservices
Empowerment
strategy
The same implementation is likely to
require technical training for
administration and configuration
CONFIDENTIALwww.cloudtp.com 46
Implementation Results
managedservices
transformation
empowerment
strategy Implementation #2Implementation #3Implementation #4
Multiple implementations across
multiple clouds may make it desirable
to outsource the day-to-day
management and administration
transformation
empowerment
strategy implementation ManagedServices
CONFIDENTIALwww.cloudtp.com 47
Services Roadmap
Phase 1 Phase 2 Phase 3
ROI or ECO
Implementation 1
Implementation 2
Implementation 3
Transformation
Empowerment
Implementation 4
Implementation 5
Implementation 6
ManagedServices
Empowerment
ROI or ECO
CONFIDENTIALwww.cloudtp.com 48
cloudTP Services Progression
ROI
• cloudTP Rapid Opportunity Identification strategy
• 3 weeks. 3 consultants.
• $75K
Step #1
• Siebel to SalesForce migration
• 12 weeks. 5 consultants.
• Saves up to $1 million over 5 years
Step #2
• Internally-hosted Email to Google Apps Email
• 1 month. 1 consultant.
• Saves $100-$200 per employee per year
CONFIDENTIALwww.cloudtp.com 49
Strengthen IT
Governance / PMO
4 months 16 months 24 months
IT Governance / PMO (ongoing)
Disaster Mgmt/Business Continuity via Cloud
Employee SSO
SaaS ID Vault
Network OS Rationalization
8 months
Bilingual VRU
Migrate to SaaS Service/Call Center Solution
Web Redesign/PaaS
Password Self Service
Vendor Mgmt Office
Approval Work Flow
Remote Access
Incentive System SaaSHR SaaS
Recruiting SaaS
An
aly
tics
Relationship Profitability Cross-Sell SupportCampaign Mgmt.
IT G
ove
rna
nce
Web
Te
leco
mB
usin
ess A
pp
s
Provisioning
Customer Password
Self-service & SSOMulti-factor
authentication
Retire Legacy
Solution
Cell Phone Rat.
Increase Internet Bandwidth
Incentive Alignment Individual Training Plans
IT Dashboard
Training (ongoing)
Vendor Report Card (ongoing)
Customer One View
Online Usage
Analysis
Data Center
Rationalization
Report Rationalization within SaaS Business Intelligence
Centralized Customer Phone Contact
Infr
astr
uctu
re
Perimeter Security
Rationalization
Cloudburst Dev/Test
SaaS IT Helpdesk
Migrate to SaaS CRM Enterprise Collaboration SaaS
Shift to Email SaaS SaaS Marketing
Retire legacy HR, Email, CRM
<Client Name> IT Roadmap