clubtalk, dec 2008

pg 12Diamond dozen

Hats off to City chef

pg 8Governor applauds Inverloch

Delila goes the distance

pg 5Real soft spot

Clubtalk delivers

pg 3Contractors take a bow

Christmas greetings

Fe

Clubtalk VOLUME 21 | No 11

December 07 / January 08

On the ball

Corporate games round-up pages 6 and 7

page | � Clubtalk December 07/January 08 page | �Clubtalk December 07/January 08

Wild time cheaperAs part of the second birthday celebrations of the Australian Wildlife Health Centre at Healesville Sanctuary, Zoos Victoria is offering staff discounted entry on 15 and 16 December.

On these two days only, staff can gain admission to the sanctuary at children’s prices — $11.50 (normally $��). To take advantage of this fabulous offer please show your RACV staff ID when purchasing your tickets (this offer is only for the holder of the staff card).

Fun activities will be held throughout the weekend and children are welcome to bring along their toy animals to receive a free veterinary ‘health check’ at the wildlife centre from11am-�pm.

RACV has a five-year $1 million partnership with Zoos Victoria, supporting the ongoing work of the centre. A key part of the partnership

is Wildlife Connect – a telephone service linking motorists who have encountered injured wildlife on the road with volunteer wildlife groups.

Healesville Sanctuary is on Badger Creek Road, Healesville, and open 9am to 5pm daily.

Unique individual

ObituaryBarbara Williams 14/09/1947- 16/11/2007

Barbara, a loyal Sale Shop employee for more than 19 years, passed away last month.

She was one of the most unique individuals I have ever had the pleasure to meet. Barb always tried hard and loved her job and colleagues. Ill health forced Barb to retire early, however she never let her worsening condition prevent her popping into the shop to visit her friends as much as possible.

Barb was always such a delight to be around and will be sadly missed by her friends, family, customers and all her colleagues.

Anyone who would like to send sympathy cards or condolences to Barb’s family, please feel free to send them to the Sale Shop. We are more than happy to forward them on to Barb’s husband Barry and family.

Kimberly Allison Sale Shop Manager

Transparent savings

While windscreens are often most at risk, all the glass in your car can suffer breakages as a result of flying objects or falling tree branches.

RACV Auto Glass is a new mobile service for car glass replacement and a �4-hour temporary solution for side windows.

Staff and members can rely on Auto Glass to come to the rescue in case of a broken windscreen or side window, plus receive a generous �0 per cent discount!

Glass is available for more than 1,100 different types of vehicles and if not in stock, most windows can be

replaced within �4 hours.In the event of an emergency, RACV

Auto Glass can seal your car until a new side window is available. You are then eligible for a $�5 discount on a permanent replacement.

Call Auto Glass on 1� RACV (1� 7��8).

Win Gold Class movie ticketsFor your chance to win two Gold Class movie tickets, simply answer the questions below.

What is the telephone number to call for RACV Auto Glass?_______________________________________________

What is the staff discount for services from RACV Auto Glass?_______________________________________________

Name__________________________________________

Department_____________________________________

Location________________________________________

Telephone number________________________________

Send your completed coupon to Auto Glass Competition - Marketing, Level 3, 550 Princes Highway, Noble Park North 3174, by Friday 21 December.

Christmas greetings

The past year has been another great one for RACV, our members and staff. We have delivered outstanding value to our members and achieved exceptional operational and financial results, which have set us up well for the future.

I would like to take this opportunity once again to thank all staff for their efforts and dedication during the past 1� months. Together, we have celebrated a number of achievements, including the completion of our exciting new resort at Inverloch. The resort is already operating at close to capacity and was officially opened by Professor David de Kretser, AC, Governor of Victoria, on �� November.

Our new membership structure has been implemented, boosting member numbers to a record 1.9 million. We have achieved improved service delivery through expansion of our retail network and the implementation of the 90/�0 target for answering phones in our call centres. In March, our exciting new youth product, free�go, was successfully launched.

The coming year will be just as positive for our members and staff as we continue to implement further member service improvements, open another 1� retail agencies in regional Victoria and expand the road service auto dispatch to �4 additional regions. As our Clubs and resorts continue to flourish, 10 new villas will be completed at Inverloch, accommodation at Cape Schanck will be upgraded, the City Club expansion will be completed, the redevelopment of the Healesville Country Club will continue and plans for the new RACV resort at Torquay will be unveiled. Our commitment to the community will strengthen with new partners joining RACV’s community partnership program soon.

These achievements would not have been possible without the support of RACV’s loyal and committed staff. I would like to take the opportunity to thank you once again for all you have done to contribute to our success.

On behalf of the Board and the senior management team, I wish you and your family a safe and happy festive season. To those of you who are going away, take extra care on the roads to ensure you arrive safely.

Colin Jordan Managing Director & CEO

Contractors take a bow

A gala night in November recognised the great service provided to RACV members by our contractor network throughout Victoria.

More than 100 RACV contractors and other special guests attended the annual Road Service Contractor Awards presentation night at RACV City Club, to acknowledge the contributions of the state’s top service contractors.

“Congratulations to all award-winners,” said Guy Hummerston, General Manager Automotive Services.

“I would like to take this opportunity to thank the road service contractor network for its ongoing efforts in providing great service to our members.”

Award Winner

Metro Contract Patrolman of the Year Tom Manallack of Eastern Van Services

Service Depot of the Year Jack’s Garage

Towing Depot of the Year BTS Towing

Regional Premier Division Rosebud

Regional 1st Division Portarlington

Regional �nd Division Yarram

Regional �rd Division Corryong

Regional Special Award for Outstanding Effort Ensay

Battery Contractor of the Year Thomas Chow

Parts Service Excellence Coleman McKenna

Manager Metro Road Service, Colin Pearce, with Service Depot of the Year recipients Jackie Davis and Jack Davis.

Manger Regional Services, Greg Rae, congratulates Rosebud Depot’s Ashley Anderson.

page | 4 page | 5Clubtalk December 07/January 08 Clubtalk December 07/January 08

Clubtalk deliversClubtalk received a resounding thumbs up from the �78 respondents who participated in the annual survey during October.

Overall, our staff magazine rated very well, with readability scoring 9� per cent approval, content 89 per cent and design 89 per cent.

Monthly publication was preferred by most respondents — 79 per cent — with only 14 per cent saying they would like to receive editions bi-

monthly and 4 per cent tri-monthly. Other results included:

• 9� per cent read all or most of Clubtalk, with 95 per cent considering it a worthwhile publication

• 91 per cent believed the publication kept them firmly in the loop about corporate initiatives and what was happening across the organisation

• content-wise, staff enjoyed reading human interest stories, staff profiles and corporate activities

• 69 per cent wanted more competitions and 67 per cent more discounts.

The feedback will help us to further improve Clubtalk in �008 and we look forward to your continued support and input.

clubtalk feature Real soft spot

As a child, Maree Trimby always had company, albeit not the human variety.

“I had heaps of dolls and teddies, used to take 10 dolls to bed with me every night,” the RoyalAuto Classified Ad Co-ordinator recalled.

Like most young ladies, once Maree got to high school, boys took over from toys as objects of desire and the dolls got their marching orders.

But by the time she was in her late �0s, Maree’s soft toy fetish

mysteriously resurfaced along with an overwhelming compulsion to hoard furry friends.

“I have no idea why, I just have a thing about their cute little faces,” she said.

So much so that Maree stockpiled so many inanimate creatures in her former RoyalAuto office, colleagues were often unable to locate her among the virtual zoo.

“I had at least 150 of my ‘babies’ over there; people would give me

them for Christmas or birthdays, and of course I’d buy some myself,” she said.

“I loved them all, big and small; teddies, frogs, bunnies, koalas, possums, sheep, monkeys, hippos, giraffes, doggies and kittens.

“My favourites were Coco the centipede and a tiny bear called Zimba.

“I didn’t sit there and gaze at them all day though but it was nice as they were cute and comforting.”

Unfortunately, when RoyalAuto

recently migrated to new offices the soft toy menagerie was declared excess baggage due to limited space constraints.

“It was really sad as I’d gotten so used to having them with me but I’m okay with it now,” she said.

Luckily, Maree’s partner, Peter, agreed to put a roof over the toys’ heads and the entire collection is now residing in the couple’s spare room.

“Pete’s fantastic; he knows I’m not your average bear,” she said.

Australia Day a hot date

The annual Australia Day Picnic and Federation Vehicle Display is a highlight of the RACV calendar.

Don’t miss out on this great family event on Saturday �6 January �008 at Kings Domain, Melbourne.

Gleaming in the gardens will be more than 500 veteran, vintage and classic cars. Add to that an extravaganza of vibrant live music, great children’s

entertainment and exciting give-aways, and the scene is set for a day of fun for all the family.

A special hospitality marquee offering a gourmet barbecue, ice creams and other refreshments will be open to RACV staff, contractors and family members.

If you would like to attend, send your completed coupon to Public Affairs at Noble Park.

Calling all volunteersTo ensure the success of the RACV Australia Day Picnic, volunteers are needed.

If you are able to help, please contact Astrid Cimiotti, Public Affairs, on 9790 �998.

10 yearsHelen Legg, Member Contact Centre

Isobel McKay, Member Contact Centre

Dianna Vickers, Member Contact Centre

Sonia Campbell, Doncaster Shop

Kim Crankshaw, Member Contact Centre

Karen Howson, Member Contact Centre

Ashley Kramer, Member Contact Centre

Sandra Christodoulou, Watergardens Shop

15 yearsSteven Williamsz, Patrol 180

Brian Nakas, Patrol 15

Robert Brancaccio, Patrol 13

20 yearsDanny Jagodic, Patrol 70

Athol Johnson, Patrol 72

Dominique Bijoux, HolidayLine

Judith Williams, Warrnambool Shop

25 yearsTrevor Kraft, Patrol 97

Bob McGuinness, Insurance

!

EngagementsAndrew Attard, Northland Shop, announced his engagement to Sara Merckel.

Alex Diseris, Southland Shop, announced his engagement to Tom Vlahos.

MarriagesMelanie Cousins, Doncaster Shop, married Andrew Cocker.

Leanne Limbrick, Shepparton Shop, married Brendan Ryan.

BirthsSimon McKinnon, Retail Operations, and wife Rachael, had a baby boy, Connor.

Antarcia Jasmine, Insurance, and fiancée Christian Lonzi, had a baby girl, Kiara.

Kelly Shields, Insurance, and husband Leigh, had a baby boy, Lachlan Raymond Alistair.

&

Ticket requestIf you’d like to attend, please complete this coupon and return to Public Affairs.

Name_______________________________________________________________________________

Department/shop/patrol no______________________________________________________________

Location_____________________________________________________________________________

Number of people attending (maximum of five)______________________________________________

Australia Day Picnic 2008


clubtalk feature

Playing hardballWhile there was no bending it like Beckham, our soccer team got off to a flying start in the first of three matches in the Australian Corporate Games.

Much to their surprise, the RACV Noble Boys beat the Telstra team �-1 in the �0-minute game, with both our goals scored by striker Andy Roberts from IT&T.

“They were not as good as we’d expected; slow defence, not much up front,” Andy explained.

“Their one goal was a gift, a penalty given by Andy Xue who accidentally tripped and fell on the ball with his hands. It was quite funny really.”

But after the unexpected initial victory, the Boys did not fare so well, losing �-0 to E Services then 4-0 to Mclean Delmo Hall.

“We kind of dropped off a little bit, didn’t hold the ball too well and the other two teams were, really, just guns; lots of quick passing, tricky stuff and just outdid us,” he said.

Losing aside, Andy said the overall experience was a positive one, creating a strong sense of camaraderie and team spirit, with all players planning a rematch next year.

“There were emails flying around before the games; everyone was excited and pumped, so we were prepared mentally but maybe not physically,” he said.

A total of 104 competitors represented RACV in 1� sports at the 18th Australian Corporate Games, including badminton, beach volleyball, golf, table tennis and squash.

RACV received the Sport Championship Award for taking out the tenpin bowling competition, winning first, second, third and equal fourth in the women’s singles handicap open.

Our total medal tally was six medals — three gold, two silver and one bronze.

Congratulations to the following winners:1st placeTennis Singles Men OpenAdam Arnold1st placeSquash Singles Women B GradeLaurie Oliver1st placeTenpin Bowling Singles Women Handicap OpenRebecca Robinson2nd placeTenpin Bowling Singles Women Handicap OpenLisa Harding2nd placeTenpin Bowling Corporate Team Handicap Open‘Oldies Youngies’ - Paul Battershill, Peter Formosa, Graham Russell and David Parkinson3rd placeTenpin Bowling Singles Women Handicap OpenHelen Lum.


Pastry chef not flaky

Ronald Maslamani was named Apprentice of the Year at the eighth annual Toby Hocking Memorial Dinner last month.

Judges cited Ronald’s commitment and positive attitude when awarding the third-year pastry chef apprentice at the RACV City Club event attended by 100 guests.

The dinner is held each year in memory of Toby Hocking, a second-year apprentice at the Club who was killed nine years ago in a motorcycle crash.

RACV co-operative students and apprentice chefs showcase their talents at the dinner and this year’s African-themed fare was no exception.

Students Tania Di Lizio and Cobie Nasveld organised and co-ordinated the 100-head dinner, which included entertainment from an African dancer and drummers.

A raffle on the night raised more than $1,800 towards the continuing good works of the Fred Hollows Foundation.

Protection a plus

RACV Home Security offers a range of home security systems and monitoring options that make complete home protection affordable. RACV staff members receive a �0 per cent discount on the purchase of an RACV Home Security System and/or RACV monitoring.

Call RACV Home Security on 13 27 56. Staff should advise the consultant that they are an RACV staff member.

clubtalk feature

Thespian tendenciesA star turn as the Easter Bunny reignited the actor inside Nathan Kayser.

The City Club Event Coordinator, who played the bunny at a children’s party this year, had originally planned to pursue an acting career after finishing Year 1�.

Despite early onstage success, Nathan turned his back on acting at age 18 to take on a “real job” due to parental pressure.

“My mum and dad were adamant I wouldn’t make enough money as an actor and said it was not a secure profession,” Nathan explained.

Initially working in hospitality, he joined RACV 18 months ago, a role that suits him down to the ground.

“I love my job; I get to be creative and entertain my colleagues,” he said.

Nathan’s colleagues returned the favour last Easter.

“I saw this Easter Bunny outfit they’d left lying around and said,

‘who’s wearing that; it had better be me’!” he recalled.

“It was amazing; I played with the kids and hopped around dishing out eggs.”

Deciding it was time to revisit his thespian tendencies, Nathan subsequently landed a role as a rabbinical student in local movie, Frozen Butterflies.

The film focuses on the plight of a young Jewish migrant caring for his mentally ill sister and is expected to premiere at ACMI next year.

Even as a child Nathan displayed a burning desire to be the centre of attention, joining the Johnny Young Talent School at age 6.

He sang, danced and acted for 11 years, appearing in musicals such as Guys and Dolls and at age 10 in a TV commercial for Four’n Twenty Pies with ‘Dipper’ DiPierdomenico.

Turning 14, he changed tact, became a stand-up comic and almost won a talent quest two years later.

“I called myself Lachlan, used a Scottish accent and told pretty tame jokes. My finale was, why did the Mexican throw his wife off the bridge? Tequila (to kill her), and then that Tequila song would cut in,” he said.

“I was runner up, beaten by some kid whose voice hadn’t broken yet doing opera; it wasn’t fair!”

Commercial work, such as “standing about doing silly poses in tracksuits for kids” on a K-Mart catalogue photo shoot, did not bade well either.

“And then my agent ended up going under when I was 17, which was about the same time I was finishing school and working out what to do with my life,” he said.

But now, still buzzing from his recent movie experience, Nathan’s not ruling out future roles, especially if they involve his first true love – the stage.

“If someone makes me an offer — I’ll jump at it,” he said.

RACV a great package

Leigh Penberthy is well aware that cars are a source of both elation and frustration.

That is a good thing considering he is now General Manager of RACV Salary Packaging (RACVSP), which invariably involves cars, money, and strong emotions.

Starting his new RACV role in August, he quickly realised the business presented great opportunities to maximise on the RACV brand’s strength and value to the salary packaging business.

Leigh’s goal is for RACVSP to be recognised as the leading provider of salary packaging solutions in Victoria by delivering an exceptional customer experience.

“There are many day-to-day challenges, but what makes my job easier is the level of commitment the management and staff have to our customers,” Leigh said.

“Harnessing this commitment and managing its energy force in itself could be my biggest challenge.”

Running his own business during the 1990s, Leigh later sold it to ANZ/Esanda in �001 and played a pivotal role in integrating and expanding operations.

Although it was clearly a period of high stress, Leigh described the outcome and overall experience as the highlight of his career so far.

“I dealt with it with the support of my family, who have been an inspiration throughout my career, and by being myself and not changing my beliefs or values,” he said.

During football season, Leigh juggles his spare time between family and the Kangaroos, while in summer months he likes to getaway to favourite spot, Ocean Grove.

Governor applauds Inverloch

A new era of tourism was unveiled last month when our new Inverloch Resort was officially opened by Professor David de Kretser, AC, Governor of Victoria.

About 100 guests, representing the Bass Coast Shire and local business, tourism and interest groups, attended and were

welcomed by Managing Director, Colin Jordan.

Colin thanked everyone involved in the project, including contractors, suppliers and past and present RACV management.

Outgoing RACV President, Clive Hall, also spoke, describing Inverloch as the benchmark for comparable tourism ventures in the Bass Coast region and beyond.

Delila goes the distance A local Maryborough team from Highview College took out top honours in the �4-hour endurance race at the �007 RACV Energy Breakthrough.

The students, who dubbed their human-powered machine, Delila, were among 7,000 young competitors attending the popular annual event.

A team from Berwick Secondary College won the new female category with Firestorm, beating six other teams in a hotly contested trial.

In total, �00 teams competed in self-built, human and hybrid-powered vehicles, as well as more fundamental pushcarts.

The green machines are designed and constructed by students and teachers as part of the school curriculum, often with the help of parents and local industry.

This year the RACV safety emphasis was on making sure harness-type seat belts were

installed and worn correctly and attention given to the lights for the night stage and side-intrusion protection.

Launching the �4-hour endurance trial, RACV Managing Director, Colin Jordan, congratulated RACV event organisers and more than 700 volunteers.

Central Goldfield Shire Mayor, Geoff Lovett, was also full of praise for what he described as

“Australia’s largest interactive classroom”.

He also thanked RACV and other sponsors for their continued support of the event, which injects about $� million into the local economy over the four days.

Energy Breakthrough came up trumps at the recent Victorian Government Sport and Recreation Awards where it won the Community Event Award.

EGM Member Interests, Bryan Hiscock, hands Ronald his award.

Clive and Professor de Kretser all smiles at the official opening.

Nathan on location during filming of locally produced movie, Frozen Butterflies.


Desk jockey drives again

Former patrol George Spyropoulos rarely had a dull moment in 10 years working the St Kilda patch.

“I’ve got so many weird stories from that period,” explained George, who recently hung up his van keys to become Metro Road Service Area Coordinator.

While some anecdotes are dramatic, like the time he sprang into action to extinguish a blazing Magna, others are just plain daft.

One gem was giving football personality Sam Newman a rocket for driving down a one-way street the wrong way in a Ferrari convertible.

“I just shook my head and said, `mate, what do you think you’re doing?’ I had to reverse to let him through and he just gave me a big grin. Pretty stupid if you ask me,” he said.

“Another time I was fixing this car and looked up to see the owner was changing her clothes. Didn’t try to be discreet, standing there stark naked, no shame. I was like, ‘oh my God’!

“It comes with the territory in St Kilda though.”

Now behind a desk, George is getting his head around the

challenges of his new 9 to 5 role, which unlike shift work enables more quality time with daughter, Bettina.

“And I still get to see the guys who I had the pleasure of spending many hours with as a patrol, so I’m not always stuck behind the desk,” he said.

“My new role is very exciting, primarily focusing on improving work flow and enhancing communication between patrols and immediate line managers.

“It’s really a refreshing change of lateral thinking and helped by my in-depth knowledge of road patrols and the challenges they face on a daily basis.”

While he has no regrets about his career path, which followed a motor mechanic apprenticeship, George is unlikely to encourage his children to follow in his footsteps.

“Nah mate, there’s much more to life than getting your hands messy,” he said.

Warriors hot on trail

Blistering temperatures one day and freezing the next tested even the most determined participants in this year’s 100km Oxfam Trailwalker.

Hardly surprising then that only one of RACV’s four-strong �007 team is returning for more punishment at next year’s endurance event.

Finance and Accounting’s Baden Falla and new recruits — Superannuation’s Neil Wilson, Finance’s Gino Iyas and Bill Donald from Automotive Services — are already in training for the 11-1� April fundraiser.

“This year’s Trailwalker was extremely tough,” recalled Baden.

“First day we had �7 degrees and people dropping out due to

heat exhaustion, second day it was freezing and people were pulling out due to pneumonia!”

Baden, whose new outfit is dubbed Trail Warriors, said he urged staff to support the fundraising effort and help fight poverty and injustice in �6 countries around the world, including vital work with indigenous Australians.

“We raised $�,000 this year and our target for next year is $5,000, so we’d like as many people as possible to get onboard as sponsors,” he said.

Go to www�.oxfam.org.au/trailwalker/Melbourne/donate/ and fill in the team details — Trail Warriors or 101 (as the team’s number).

All donations are tax deductible.

free2go on the move

RACV is extending a helping hand to young people in country Victoria with its innovative youth motoring initiative, free�go.

A special launch was held in Shepparton last month at Wanganui Park Secondary College where speakers included RACV Director, Suzanna Sheed, Peter McPhee

OAM, from Goulburn RoadSafe Council and local identity, Craig Veysey.

Since the three-year motoring assistance program that aims to keep drivers aged 18 to �0 safe and sound was launched earlier this year, more than 67,000 young people have joined up.

Brewer’s drop golden

“A skinny cafe latte, madam; a doppio grande cappuccino for you, sir?”

Coffee aficionados at the Healesville Country Club are rejoicing in the barista artistry of Colin Tucker, who has developed increasingly impressive espresso flair over the past five years.

So much so that members and guests often focus their cameras on Colin’s unique, coffee art

designs that he creates himself without the benefits of any formal barista training.

While Colin loves presenting new coffee-top designs to amazed members, his art is much more than froth-and-bubble, as he also prides himself in serving up a darn good cup of coffee.

The coffee ritual is an integral part of Healesville’s food and beverage experience, the style

of experience that Colin and his colleagues will carry through to the redeveloped Country Club.

So while some areas of the club may appear more like a construction site at present, members can rest assured the hospitality team is focused on ensuring everyone continues to enjoy service of undiminished quality in the existing facilities.

Volunteers mulch in

Staff worked up a sweat when mulching and planting trees at Healesville Sanctuary this spring.

RACV volunteers planted more than 500 trees and were able to stake and bag at least 100 of them. They also laid out 15 cubic metres of heavy mulch – the equivalent of five truckloads – to improve water retention at the sanctuary.

Luke Boyle, horticulturalist at Healesville, heaped praise on our volunteers.

“The work carried out by RACV staff volunteers in two days would have taken the staff here over a week to complete. Their help has been terrific,” Luke said.

Seven staff participated as part of the Staff Volunteering Program, which involves a day of paid leave each calendar year for volunteering with one of our community partners, Zoos Victoria or the RACV Foundation.

Julie Bakker, one of our enthusiastic volunteers, was rapt about her experience: “It was fantastic to get involved and assist such a worthwhile cause.”

Find out more about the staff volunteering program by contacting Davina Gibb in Public Affairs on 9790 3043 or visit the source.

Look — skywalker deal!Heading to Sydney?

Next time you’re in Sydney, consider taking in the amazing views from the Skywalk, �60 metres above the city on the iconic Sydney Tower. Members: adults pay $81 (save $8) and children aged 10 to 15, $66.50 (save $6.50).Or visit the world famous Taronga Zoo.Family pass: members pay $85 - save $8.

Julie goes green.

Baden with new recruits, Gino, Neil and Bill.

Gordon Oakley with Wanganui Park Secondary College students.

page | 1�

ClubtalkClubtalk is your magazine and we need your storyideas. Give Clubtalk Editor, Megan Ballantyne, a call or send her your information.Megan Ballantyne, Public Affairs550 Princes HighwayNoble Park Vic 3174Tel: (03) 9790 2849 Fax: (03) 9790 2878Email: [email protected]

Editor: Megan Ballantyne, Public AffairsWriter and sub-editor: Denis Brown, Public AffairsDesigner: Stephanie O’Brien, Adcore Creative

Clubtalk December 07/January 08

$

RACV Shops and Allwares are pleased to provide you with the following specials:

RACV Shops

First Aid KitRACV Motor Vehicle First Aid KitStaff price: $26.95 (RRP $41.95)

MelwayMelway Street Directory 35th EditionStaff price: $34.95 (RRP $42.95)

VicRoads DirectoryVicRoads Street Directory – 7th EditionStaff price: $27.95 (RRP $49.95)

Tom Tom Go 720 Features: voice address input, hands-free car kit and FM transmitterStaff price: $710 (RRP $799)

Visit your nearest RACV shop to take advantage of these great deals.

Allwares

Sunbeam Slurpie Machine Model number: KASL4200 Special price: $64 (RRP $79.95)

Sunbeam Espresso MachineModel number: RAEM6910 Special price: $499 (RRP $699)

Take advantage of these great offers from Allwares by contacting Cuthbert Don Paul, Corporate Supply, on 9790 2829.

Diamond dozenThe Member Contact Centre has singled out its top 1� achievers for the Winners Circle Reward and Recognition Program - Quarter 1 �007/08, and it was smiles all round for the winners.

The program recognises 1� outstanding performers from all areas of the MCC that employs more than 6�0 staff. Areas include Memberline, Roadside Assistance Centre, Centralised Assistance Centre, Sales and Booking Service, Telemarketing and Member Service Delivery.

Top achievers are selected based on their outstanding contribution

to the MCC throughout the quarter for going above and beyond

expectations and standing out among their peers.

Award Winner

Outstanding Customer Service Award - Memberline Michel TunstallKaren SilvaAsif Malik

Outstanding Sales Award - Memberline Melody VanderputtWendy Lao

Outstanding Contribution Award – Roadside Assistance Centre Karin SteinbergElsa VenturaCheryl Lambert

Outstanding Contribution Award – Telemarketing John Aivaliotis

Outstanding Contribution Award – Member Service Delivery Huzefa Calcuttawala

Outstanding Leadership Award Janine Dodds

General Manager’s Award Maria Exton

Hats off to City chefIt’s been a year to relish for RACV City Club Executive Sous Chef Mark Normoyle.

On top of being named Club Employee of the Year at the �007 ClubsVictoria Achievement Awards, Mark’s culinary prowess also helped the City Club earn the prestigious Best Club Fine Dining Restaurant award.

In all, the RACV City Club took out four major Achievement Awards, including Club of the Year Without

Gaming and Best Training Program, underscoring its position as one of Melbourne’s leading lifestyle Clubs.

“This is a fabulous result for the RACV City Club team and they should be extremely proud of this magnificent result,” said General Manager RACV City Club, Greg Magi.

Mark, with his strong Club community-focused approach and commitment to improving his own skills, said: “I am aware how important it is to invest in people,

not only for the Club but for the future of our hospitality industry.”

MCC managers in the frame with quarterly winners.

Top chef Mark receives his gong.

clubtalk, dec 2008

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