cmed fall 2013 newsletter
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Fall — 2013 ELAPID SNAKES .......... 4
SIMPLE REMINDERS TO
HELP DAILY OPERATIONS. 2
100% SCORES .......... 2-3 CMED
focus ADD R ESSI NG T H E T R AI N I NG N EED S OF M EC KL EN BU RG
EM S AG EN C Y CO M M UN IC A T IO N S.
I can’t give medical advice...
Pre-Alerting calls….
Please remember to Pre-Alert calls
when you have a Chief Complaint of
6, 9, 10, or 31. This procedure will
continue indefinitely..
Please remember to use the caller
type field in CAD to record how
you received your call.
2013 CMED Training Schedule
10:00-14:00 unless otherwise noted.
December 3 and 10 When you answer a call and the caller wants to just ask
you a question or ask for medical advice, what do you
say? The most common response we hear in QI is “I
can’t give medical advice over the phone”. But, is that
true? In reality we DO give medical advice over the
telephone. We do it via protocol. Simply asking “Ok,
tell me exactly what happened?” should normally
work. But, the following are two lines we hear people
use very successfully:
Correct:
“let me ask you a few questions so we can get you the right help”
“let me get some information from you so we can determine the
most appropriate care for you”
Police notifications for Alarm
Companies.
When you receive an alarm from a alarm
company and they also have a burglary
alarm, please have the alarm company con-
tact the Police Department. PD may ask for
information we don’t have and they also use
permit numbers we don’t have.
“What we see depends mainly on
what we look for.”
Jan—2013 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS Standard 40 10 95 90 95 90 95 90 90 90
GERIG 35 7 100 100 N/A 100 100 100 100 100
HARRIS 56 5 100 100 N/A 100 100 100 100 100
MAULDIN 57 3 100 100 N/A 100 100 100 100 100
THORNTON 85 8 100 100 N/A 100 100 100 100 100
FEB—2013 CE KQ PAI's PDI's CC FC Total CS
CURLEE 59 3 100 100 N/A 100 100 100 100 100
GERIG 37 3 100 100 N/A 100 100 100 100 100
HARRIS 71 3 100 100 N/A 100 100 100 100 100
WILSON 11 1 100 100 N/A 100 100 100 100 100
ZAMAGNI-MANDER
79 2 100 100 N/A 100 100 100 100 100
Mar—2013 CE KQ PAI's PDI's CC FC Total CS
GERIG 25 5 100 100 N/A 100 100 100 100 100
JEFFARES 192 5 100 100 N/A 100 100 100 100 100
PERKEL 41 6 100 100 100 100 100 100 100 100
STROUT 310 10 100 100 N/A 100 100 100 100 100
April—2013 CE KQ PAI's PDI's CC FC Total CS
BASKIN 47 5 100 100 N/A 100 100 100 100 100
BRAKE 73 2 100 100 N/A 100 100 100 100 100
CURLEE 160 6 100 100 N/A 100 100 100 100 100
GERIG 71 3 100 100 100 100 100 100 100 100
HARRIS 113 2 100 100 N/A 100 100 100 100 100
JEFFARES 46 2 100 100 N/A 100 100 100 100 100
KETTLES 203 3 100 100 N/A 100 100 100 100 100
PARKER 313 8 100 100 N/A 100 100 100 100 100
STROUT 203 4 100 100 N/A 100 100 100 100 100
WILSON 5 1 100 100 N/A 100 100 100 100 100
May –2013 CE KQ PAI's PDI's CC FC Total CS
CLAY 42 4 100 100 N/A 100 100 100 100 100
CURLEE 75 4 100 100 N/A 100 100 100 100 100
DAVIS, V. 260 3 100 100 N/A 100 100 100 100 100
GUSA 76 5 100 100 N/A 100 100 100 100 100
HARRIS 114 6 100 100 N/A 100 100 100 100 100
JEFFARES 94 4 100 100 N/A 100 100 100 100 100
PERTGEN 411 7 100 100 N/A 100 100 100 100 100
WILSON 4 1 100 100 N/A 100 100 100 100 100
June –2013 CE KQ PAI's PDI's CC FC Total CS
BRAKE 78 2 100 100 N/A 100 100 100 100 100
CLAY 82 2 100 100 N/A 100 100 100 100 100
CURLEE 46 1 100 100 N/A 100 100 100 100 100
DAVIS, V. 187 1 100 100 N/A 100 100 100 100 100
EMERSON 19 1 100 100 N/A 100 100 100 100 100
GERIG 99 2 100 100 N/A 100 100 100 100 100
HARRIS 91 1 100 100 N/A 100 100 100 100 100
MAULDIN 28 3 100 100 N/A 100 100 100 100 100
PARKER 386 5 100 100 N/A 100 100 100 100 100
PERKEL 179 5 100 100 N/A 100 100 100 100 100
RHINEHART 357 8 100 100 N/A 100 100 100 100 100
WILSON 11 2 100 100 N/A 100 100 100 100 100
100 % Protocol Compliance For January—June 2013 for EMD
July '13 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS
BRAKE 134 3 100 100 N/A 100 100 100 100 100
DAVIS, V. 326 5 100 100 100 100 100 100 100 100
JEFFARES 176 6 100 100 N/A 100 100 100 100 100
PEET 56 3 100 100 N/A 100 100 100 100 100
RHINEHART 160 2 100 100 N/A 100 100 100 100 100
ZAMAGNI-MANDER 204 4 100 100 N/A 100 100 100 100 100
Jan. & Feb. 2013 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS
STANDARD 10 4 95 90 95 90 95 90 90 90
BASKIN 3 3 100 100 N/A 100 100 100 100 100
CURLEE 7 5 100 100 N/A 100 100 100 100 100
GERIG 4 4 100 100 N/A 100 100 100 100 100
GUSA 12 8 100 100 N/A 100 100 100 100 100
HARRIS 4 1 100 100 N/A 100 100 100 100 100
JEFFARES 13 7 100 100 N/A 100 100 100 100 100
LEWIS 8 6 100 100 N/A 100 100 100 100 100
PARKER 12 7 100 100 N/A 100 100 100 100 100
PERKEL 5 2 100 100 N/A 100 100 100 100 100
STROUT 26 9 100 100 N/A 100 100 100 100 100
Mar. & Apr. 2013 CE KQ PAI's PDI's CC FC Total CS
ANDERSON 1 1 100 100 N/A 100 100 100 100 100
EMERSON 1 1 100 100 N/A 100 100 100 100 100
JEFFARES 14 6 100 100 N/A 100 100 100 100 100
MAULDIN 5 3 100 100 N/A 100 100 100 100 100
PERKEL 7 5 100 100 N/A 100 100 100 100 100
STEPHENS 25 8 100 100 N/A 100 100 100 100 100
WELCH 12 4 100 100 N/A 100 100 100 100 100
May. & Jun. 2013 CE KQ PAI's PDI's CC FC Total CS
LOWE 28 6 100 100 N/A 100 100 100 100 100
MAULDIN 4 3 100 100 N/A 100 100 100 100 100
100 % Protocol Compliance For July 2013 for EMD
100 % Protocol Compliance For January—June 2013 for EFD
KQ#3 on the protocol 28 is be asked when the caller states they “think the
patient is having a stroke” but has yet to give any symptoms. The answer option
“Only Stroke Mentioned” should only be chosen after KQ#3 has been asked and
the caller still doesn’t give a stroke symptom.
Protocol 28 Key Question 3
We have 3 recycling bins around
CMED, please use them as much as
possible, but please remember to wash
food off of anything going into the bins.
While I will be handling disposal of
these most of the time Tim Brake and
Bryan Hancock will also be taking full
bins home for recycling. HOWEVER,
anyone is welcome to help...if you recy-
cle and see a bin getting full feel free to
take it home— RAY
Remember when giving PDI’s
there are instructions for regular
snakebites and elapid snake-
bites. Make sure you are giving
the correct ones.
Power Line Function Key- for those
who prefer to use the power line (command
line) feature for shortcuts to assigning a
vehicle, checking them enroute, etc, Press
F1, then type “help” for a list of power line
functions. F8 is a shortcut for “patient con-
tact”, F11 is delayed available.
Police Request- when requesting the police to respond
with Medic/Fire, give them a reason for the response if it’s
not obvious. If our unit makes the request, ask for a reason
if not obvious. This will determine PD’s response priority;
routine, urgent; emergency, 10-33 (Medic/Fire personnel in
immediate danger/assault in progress).
Fire Dispatch- reminder, when there is an active fire call
in CAD, Fire dispatch should not answer the phone unless
all call takers are busy. NET operators should pick up 911
prior to Fire Dispatch when an active fire call exists
Phone System Messages- please use the phone system
for messages instead of speaking across the room. For NET
group messages, the “all” message group can be used, i.e.
“NET 6190”.
Protocol 24 KQ#5
While processing a call on protocol 24 and
you ask “How many minutes apart are the
contractions? If the caller hasn’t timed the
contractions and they don’t know, select the
answer “Unknown pain interval”, finish
KQ’s so the call goes to dispatch. Then,
launch the contraction timer and enter the
result.
A call taker should not wait for
“Contraction timer” results to send a call
from ProQA to CAD.
Elapid Snakebites
The only elapid snake
native to NC is the Coral
snake...Coral snakes al-
ways have a black nose
When we initiate
compressions, please
flag the call for
review. Place the
word “Compressions”
in the text field “QI/
Feedback / Flag
reason” in the “User
Data” tab when,
during the course of
the call PAIs were
initiated and the caller
starts compressions
per our instructions.
“COMPRESSIONS”
Need to plot a call on the
bridge over/under the
interstate? If you have the
exit number use /x and the
exit number. Example:
Exit 25: /x25