cmev8.5 ordering guide

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Cisco Unified Communications Manager Express 8.5 with

Cisco Unity Express 8.5 and Cisco Unified CallConnector

Ordering Guide

November 2010

For further information, questions and comments please contact [email protected]

Ordering Guide

Copyright © 2010 Cisco Systems, Inc. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change. of 32

Contents

Contents ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1. Introduction.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.1 Purpose, Audience, and Scope............................................................................................... 31.2 Ordering and Quoting Tools .................................................................................................... 31.3 Orderability and First Customer Ship (FCS)............................................................................ 4

2. Tips for Using This Ordering Guide .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3. Ordering Cisco Unified Communications Express .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.1 Cisco Integrated Services Routers Unified Communications (UC) Bundles ........................... 63.2 Ordering a Cisco Unified Communications Manager Express Router Bundle on First Generation ISRs (1861, 2800, 3800) ............................................................................................ 73.3 Ordering a Cisco Unified Communications Manager Express Router Bundle on ISR G2 (2900, 3900) ................................................................................................................................ 103.4 Ordering a Non-bundled Router with Cisco IOS Software .................................................... 11

Ordering Cisco Unified Communications Manager Express Feature Licenses...................... 11U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses............ 12

3.5 Sample CME order................................................................................................................ 12Sample 1 - Ordering 2951 with CME for 100 users................................................................ 12Sample 2 - Ordering 3925 with VSEC with CME for 130 users.............................................. 13Sample 3 - Ordering 3945 with CME for 225 users and SIP trunking .................................... 14Sample 4 - Ordering 2951 with CME as SRST router for enhanced survivability solution for 100 users................................................................................................................................ 14

3.6 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses (UL) .............................................................................................................................. 153.7 Verify Memory Requirements................................................................................................ 173.8 Adding PSTN Modules .......................................................................................................... 183.9 Adding SIP Trunks ................................................................................................................ 183.10 DSP Resources................................................................................................................... 183.11 Adding Cisco Unity Express Release 8.5 Voicemail ........................................................... 18

Cisco Unity Express Hardware Requirements ....................................................................... 19Cisco Unity Express Software Requirements......................................................................... 20Cisco Unified Communications Manager Environments ........................................................ 21Cisco Unified Communications Manager Express Environments .......................................... 21Cisco Unity Express Editor ..................................................................................................... 21License Requirements............................................................................................................ 22Other Included Features......................................................................................................... 22Optional Feature: Integrated Voice Response ....................................................................... 22Optional Feature: TimeCardView ........................................................................................... 22Ordering Process.................................................................................................................... 23

3.12 Upgrading License Levels ................................................................................................... 273.13 Cisco Unified Messaging Gateway...................................................................................... 283.14 Cisco Unity Express Ordering Checklist............................................................................. 283.15 Interoperability with Cisco Unified Contact Center Express ................................................ 293.16 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM features.................. 293.17 Cisco Unified CallConnector for Microsoft Windows........................................................... 303.18 Upgrades............................................................................................................................. 313.19 Migrations........................................................................................................................... 31

Applications and Migration to Cisco Unified SRST................................................................. 313.20 Non-production Systems (NPS) or “Not For Resale” (NFR)................................................ 32

4. Cisco Services.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 4.1 Cisco Unified Communications Services............................................................................... 324.2 Cisco Unified Communications Services: Tools for Quoting and Ordering........................... 32

Cisco Service Contract Center ............................................................................................... 325. Cisco Software Application Support Plus Upgrades (SASU) ... . . . . . . . . . . . . . . . . . . . . 33 6. Cisco Capital Financing .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.1 Removing Sales Barriers....................................................................................................... 346.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business................ 346.3 For More Information about Cisco Capital Financing............................................................ 34

Ordering Guide


1. Introduction

1.1 Purpose, Audience, and Scope

This document describes the pricing, packaging structure, and ordering guidelines for Cisco® Unified Communications Manager Express with Cisco Unity® Express. Also included are Cisco Unified Communications Manager Express Voice Bundles.

Audience: Cisco sales staff, Cisco Unified Communications Specialized Partners, and Cisco service providers who resell Cisco Unified Communications Manager Express with Cisco Unity Express products.

Scope: This ordering guide describes the pricing and ordering for the following products:

● Cisco Unified Communications Manager Express Release 8.5

● Cisco Unity Express 8.5

● Cisco Unified IP Phones for use with Cisco Unified Communications Manager Express

● Cisco Integrated Services Router Voice Bundles and Cisco Unified Communications Bundles, which include Cisco Unified Communications Manager Express

● Cisco Unified CallConnector for Microsoft Windows

For more detailed information about Cisco Unified Communications Manager Express, please visit http://www.cisco.com/go/ccme.

For more information on Cisco Unity Express, please visit http://www.cisco.com/go/cue.

For more information on Cisco Integrated Services Routers, please visit http://www.cisco.com/go/isr.

For more information on other Cisco voice products, please visit http://www.cisco.com/go/unified.

1.2 Ordering and Quoting Tools

Solution Expert assists Cisco sales staff and Cisco Unified Communications Specialized Partners in designing and quoting solutions using the Cisco Unified Communications bundles or the traditional design model. For additional information about Solution Expert, go to: http://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroduction

Cisco Unified Communications Manager Express and Cisco Unity Express are supported within Solution Expert.

QuoteBuilder is a commercial solutions quoting application that allows Cisco specialized channel partners to build a system quote for security, wireless, and unified communications with:

● Products, required modules, and software

● Auto derived services based on products and installed-site location

● Customized leasing options from Cisco CapitalSM, where available

Ordering Guide


● Design documentation

For additional information about QuoteBuilder, go to: http://www.cisco.com/go/quotebuilder

Cisco Unified Communications Manager Express and Cisco Unity Express are supported within the QuoteBuilder configuration tool.

Cisco Configuration Tool is part of the suite of Internet commerce tools for managing online ordering of Cisco products. It allows you to configure products and view lead times and prices for each selection. It also allows you to view lead time and price changes under a variety of price lists and service contract terms. You can then save, print, e-mail, and download your configurations. Cisco Configuration Tool is also known as Dynamic Configuration Tool (DCT).

The Cisco.com (with password required) version of Cisco Configuration Tool is located at: http://www.cisco.com/en/US/partner/ordering/index.shtml

Cisco Unified Communications Manager Express and Cisco Unity Express are fully supported by the Dynamic Configuration Tool.

Cisco Service Contract Center is an integrated solution that makes it easy for Cisco service sales teams and partners to manage and grow their service business profitably. It allows you to:

● Quote and book your service orders and manage your service contracts and renewals, all with one simple, easy-to-use solution.

● Spend less time solving administrative problems, searching for opportunities, and creating quotes.

● Spend more time growing your business using data you can trust; you don’t need to spend time fixing or verifying data.

● Create and proactively manage your contracts.

The Cisco Service Contract Center is located at: http://www.cisco.com/public/scc/

1.3 Orderability and First Customer Ship (FCS)

The projected first customer ship (FCS) date for the following products/applications is as follows:

Cisco Unified Communications Express 8.5 using IOS 15.1.3(T) release, November 2010

Cisco Unity Express 8.5: available November 2010

Cisco Integrated Services Router Voice Bundles are currently available. The Cisco Integrated Services Router Unified Communications Bundles are generally available now.

Ordering Guide


2. Tips for Using This Ordering Guide

Cisco Unified Communications Manager Express is a feature in Cisco IOS® Software operating on specific routers. Each router operating Cisco Unified Communications Manager Express requires a feature license when deployed in a production environment.

Cisco Unified Communications Manager Express is available only to authorized channel partners holding one of the following certifications: Cisco Express Unified Communications Specialization or Cisco Advanced Unified Communications Specialization. For further details, please refer to: http://www.cisco.com/go/specialization

Checklist of components required for a complete Cisco Unified Communications Manager Express IP Telephony Solution

● Cisco Unified Communications Manager Express supported router running a supported version of Cisco IOS Software

● Cisco Unified Communications Manager Express Feature License for the number of phones to be deployed.

● Voice modules for connectivity to the public switched telephone network (PSTN) or host private branch exchange (PBX).

● Digital signal processor (DSP) resources for PSTN-to-IP connectivity

● Optional Cisco Unity Express voicemail module

● Cisco Unified IP Phones and Cisco Unified Communications Manager Express phone user license.

● Optional Cisco Unified CallConnector for Microsoft Windows licenses

● Data switching using in-the-router switching with a high-speed WAN interface card (HWIC), network module (NM), or Cisco Catalyst® products.

● Cisco SMARTnet® for the router hardware and Cisco Software Application Support plus Upgrades (SASU) maintenance contract for Cisco Technical Assistance Center (TAC) support.

For ease of ordering and discount advantages, customers are encouraged to order a Cisco Integrated Services Routers Unified Communications Bundle or a Cisco Unified Communications Manager Express Router Voice Bundle; see sections 3.1,3.2, and 3.3 below. If a bundle is not used, components can be ordered separately; see section 3.4 below.

Ordering Guide


3. Ordering Cisco Unified Communications Express

Customers can order a Cisco Integrated Services Router (ISR) bundle with all UC components or just a Cisco Unified Communications Manager Express feature license, as described below.

3.1 Cisco Integrated Services Routers Unified Communications (UC) Bundles Each Cisco ISR UC Bundle includes a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS software with or without security features, DSP resources to support IP Telephony for 8 to 250 users, Cisco Unity Express hardware and licensing, Cisco IP phone user license, and, for a limited time, Cisco Unified CallConnector for Microsoft Windows Personal sets. Table 1 lists the available UC bundles, which are only available for the 2800 and 3800 platforms.

Table 1. Cisco Integrated Services Routers Unified Communications Bundles

Product Family Product Number

Description List Price (US$)

Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year)

List Price

UC plus Security with Cisco Unity Express : Cisco 3800 Series Integrated Services Routers

C3845-35UC-VSEC/K9

Base router, 128 MB flash, 512 MB DRAM, DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC desktop client licenses

$18,895

Please use Cisco Service Contract Center Tool for SKU and pricing (page 4)

C3825-35UC-VSEC/K9

Base router, 128 MB flash, 512M DRAM, DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services , 10 UCC desktop client licenses

$16,895

UC plus Security with Cisco Unity Express : Cisco 2800 Series Integrated Services Routers

C2851-35UC-VSEC/K9

Base router, 128 MB flash, 256 MB DRAM, DSP-48, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC desktop client licenses

$14,895

C2821-25UC-VSEC/K9

Base router, 128 MB flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 25 users, CUE FL for 25 users, 25 phone device licenses, Cisco IOS Advanced IP Services, 5 UCC desktop client licenses

$11,595

C2811-15UC-VSEC/K9

Base router, 128 MB flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 15 users, CUE FL for 15 users, 15 phone device licenses, Cisco IOS Advanced IP Services , 5 UCC desktop client licenses

$9,295

C2801-10UC-VSEC/K9

Base router, 128 MB flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 10 users, CUE FL for 10 users, 10 phone device licenses, Cisco IOS Advanced IP Services , 2 UCC desktop client licenses

$8,295

UC with Cisco Unity Express: Cisco 3800 Series Integrated Services Routers

C3845-35UC/K9

Base router, 128 MB flash, 512 MB DRAM, DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses

$17,895

Ordering Guide





List Price

C3825-35UC/K9


$15,895


C2851-35UC/K9


$13,895

C2821-25UC/K9

Base router, 128 MB flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 25 users, CUE FL for 25 users, 25 phone device licenses, Cisco IOS SP Services, 5 UCC desktop client licenses

$10,595

C2811-15UC/K9

Base router, 128 MB flash, 256M DRAM, DSP-32, AIM2-CUE, CCME FL for 15 users, CUE FL for 15 users, 15 phone device licenses, Cisco IOS SP Services, 5 UCC Desktop Client Licenses

$8,295

C2801-10UC/K9

Base router, 128 MB Flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 10 users, CUE FL for 10 users, 10 phone device licenses, Cisco IOS SP Services 2 UCC desktop client licenses

$7,295


C1861-UC-2BRI-K9

Cisco 1861, 128 MB Flash, 256 MB DRAM, DSP-32, 4 FXS, 4 FXO/2BRI, 8 PoE, AIM2-CUE, CCME FL for 8 users, CUE license for 8 users, 10 phone device licenses, Cisco IOS SP Services, 2 UCC desktop client licenses

$5,195

C1861-UC-4FXO-K9

Cisco 1861, 128 MB flash, 256 MB DRAM, DSP-32, 4 FXS, 4 FXO/2BRI, 8 PoE, AIM2-CUE, CCME FL for 8 users, CUE license for 8 users, 10 phone device licenses, Cisco IOS SP Services, 2 UCC desktop client licenses

$5,195

Each Cisco ISR UC Bundle includes only a sub-set of the maximum user capacity in order to keep the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the ISR UC bundles, use the following part numbers:

Table 2. Cisco ISR UC Bundle Additional User Licenses



Add users to 3800 and 2800 series Integrated Services Router UC Bundles

FL-CCME-UC-50

To add 50 CME and CUE feature licenses and 50 Phone Device Licenses

$13,495

FL-CCME-UC-25


$7,095

FL-CCME-UC-5


$1,495

Add users to 1861 Integrated Services Router UC Bundles

SL1861-UC-15U

Cisco 1861 CME/SRST, CUE, Phone License upgrade from 8 to 15 users

$2,495

For the 3800 and 2800 series bundles multiple part numbers can be combined to reach the desired user count e.g. for a 75 user system using Cisco 2851 router, you need to buy the base ISR UC bundle for Cisco 2851 (either C2851-35UC-VSEC/K9 or C2851-35UC/K9) which includes 35 users and then add quantity one of FL-CCME-UC-25 and quantity three of FL-CCME-UC-5.

3.2 Ordering a Cisco Unified Communications Manager Express Router

Ordering Guide


Bundle on First Generation ISRs (1861, 2800, 3800)

A select number of Cisco Unified Communications Manager Express (CME) Router Bundles are available preconfigured with a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS Software feature set, and DSP resources to support IP telephony for 8 to 250 phones. You can choose from bundles that support voice plus security with VPN acceleration hardware, voice plus security, or voice only without security - Table 3 lists the available bundles.

Table 3. Cisco Integrated Services Router Communications Manager Express Voice Bundles




List Price

Voice Plus Security with VPN Acceleration: Cisco 3800 Series Integrated Services Routers

CISCO3845-V3PN/K9

Cisco 3845 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/HPII-PLUS, FL-CCME (250 users), 128 MB flash/512 MB DRAM

$21,595 CON-OSP-3845V3PN $3,978

CISCO3825-V3PN/K9

Cisco 3825 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/EPII-PLUS, FL-CCME (175 users), 128 MB flash/512 MB DRAM

$17,395 CON-OSP-3825V3PN $2,848

Voice Plus Security with VPN Acceleration: Cisco 2800 Series Integrated Services Routers

CISCO2851-V3PN/K9

Cisco 2851 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-48, FL-CCME (100 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM

$12,095 CON-OSP-C2851V3P $1,669

CISCO2821-V3PN/K9


$8,295 CON-OSP-C2821V3P $1,208

CISCO2811-V3PN/K9


$5,895 CON-OSP-C2811V3P $960

CISCO2801-V3PN/K9

Cisco 2801 V3PN bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-CCME (25 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM

$4,695 CON-OSP-C2801VK9 $720

Voice Plus Security: Cisco 3800 Series

C3845-VSEC-CCME/K9

Cisco 3845 VSEC Bundle with Cisco IOS Advanced IP Services, PVDM2-64, FL-CCME (250 users), 128 MB flash/512 MB DRAM

$17,795 CON-OSP-3845CCME $3,978

C3825-VSEC-CCME/K9


$13,795 CON-OSP-3825CCME $2,848

C2851-VSEC-CCME/K9


$9,595 CON-OSP-C2851CCM

$1,669

C2821-VSEC-CCME/K9



$1,208

C2811-VSEC-CCME/K9



$960

Ordering Guide





List Price

C2801-VSEC-CCME/K9



$720

Voice: Cisco 3800 Series

CISCO3845-CCME/K9

Cisco 3845 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL-CCME (250 users), 128 MB flash/512 MB DRAM

$16,495 CON-OSP-3845CCME $3,978

CISCO3825-CCME/K9


$12,295 CON-OSP-3825CCME $2,848


CISCO2851-CCME/K9

Cisco 2851 Voice Bundle with Cisco IOS SP Services, PVDM2-48, FL-CCME (72/100* users), 128 MB flash/256 MB DRAM


$1,669

CISCO2821-CCME/K9



$1,208

CISCO2811-CCME/K9



$960

CISCO2801-CCME/K9



$720


C1861-UC-2BRI-K9

Cisco 1861, 8 POE, 4 FXS, 2 BRI, 8-user license CME, CUE, Phone license

$5195 CON-OSP-SRSTF $670

C1861-4FXO-K9

Cisco 1861, 8 POE, 4 FXS, 4 FXO, 8-user license CME, CUE, Phone License

$5195 CON-OSP-SRSTB $670

The C1861-SRST bundles can be used for Cisco Unified Communications Manager Express or Cisco Unified Survivable Remote Site Telephony deployments. Cisco Unified Communications Manager Express customers need to purchase additional IP phone licenses as described below.

Technical Support Services (TSS) maintenance bundles are available for the Cisco 1861, 2800, and 3800 Series Integrated Services Routers with Cisco Unified Communications Manager Express. These bundles combine hardware support services such as Cisco SMARTnet or SPBase with Software Application Upgrade (SAU) in a single bundle. For more details on Technical Support Services, see section 4 of this document.

Cisco Unified Communications Manager Express and V3PN router bundles may not include the latest Cisco IOS Software release, as it is advised that most customers deploy using the recommended version. If your customer requires new hardware or software features available with a later release, the customer can choose a zero-cost upgrade product number to a more recent version from manufacturing. Cisco IOS Software upgrade product numbers are listed in the Dynamic Configuration Tool and can be used only when placing an order. Look under SW Option Upgrade product numbers. An example for a Cisco 3825 Cisco Unified Communications Manager Express Bundle is in Table 4.

Ordering Guide


Table 4. Example of Cisco IOS Software Version Upgrade for the Cisco 3825 Cisco Unified Communications Manager Express Bundle

Product Number Description List Price (US$)

S382RSPSK9-12407 Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES $0

S382RSPSK9-12406T Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES $0



3.3 Ordering a Cisco Unified Communications Manager Express Router Bundle on ISR G2 (2900, 3900)

A select number of Cisco Unified Communications Manager Express (CME) Router Bundles are available preconfigured for each platform. These bundles include a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS Software feature set, and DSP resources to support IP Telephony for 25 to 450 phones.

The ordering process has evolved for Cisco Unified Communications Manager Express (CME) on ISR G2 routers. The first noticeable difference is that CME and SRST Voice Bundles have been combined into a single SKU. Therefore, when a customer purchases one of the CME/SRST Voice Bundles referenced in Table 5, they will be asked to choose a zero cost top level SKU in Table 6 – the top level SKU indicates whether the customer will operate the system in CME or SRST mode. Next, the customer should add any additional data or security packages to enable advanced data or security features.

The CME/SRST Voice Bundles include 25 CME/SRST seats across all the platform bundles. Customers wishing to add additional users will need to order additional feature licenses to add up to the desired user count. The additional feature licenses are referenced in Table 8. Finally, Cisco Unified Communications Manager Express customers will need to purchase IP phone licenses for each phone that they connect to the CME system. For a list of phone licenses, please see Table 25.

Table 5. Cisco Integrated Services Router G2 Communications Manager Express Voice Bundles

Product Family

Product Number



List Price


C3945E-CME-SRST/K9

3945E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$19,495

C3925E-CME-SRST/K9

3925E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$16,495

C3945-CME-SRST/K9

3945 Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$14,495

C3925-CME-SRST/K9


$10,995

Ordering Guide


Product Family

Product Number



List Price


C2951-CME-SRST/K9


$8,895

C2921-CME-SRST/K9


$4,995

C2911-CME-SRST/K9


$3,895

C2901-CME-SRST/K9


$3,195

Each Cisco ISR G2 CME Bundle above includes only a sub-set of the maximum user capacity in order to keep the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the ISR UC bundles, use the following part numbers listed in Table 8.

Table 6. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote Site Telephony – 2900 and 3900 ISR G2 only

Product Family

Product Number



List Price

FL-CME CME license, Top Level SKU

$0

FL-SRST SRST License, Top Level SKU

$0

3.4 Ordering a Non-bundled Router with Cisco IOS Software

Order a Cisco Unified Communications Manager Express supported router with the correct Cisco IOS Software image. Supported routers include Cisco 1861, 2800, 2900, 3800 and 3900 Series Integrated Services Routers.

Cisco Unified Communications Manager Express 8.5 is currently supported with Cisco IOS Software Release 15.1.3T and should be used only by customers requiring the latest features. The recommended release for most voice customers is Unified CME 7.1 using Cisco IOS 15.0(1)M2. The Cisco IOS Software feature set needs to be IP Voice or higher. Refer to the Cisco Feature Navigator for past and current version information on the correct Cisco IOS Software image with support for Cisco Unified Communications Manager Express.

For further Cisco Unified Communications Manager Express 8.5 specifications, please refer to http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme80spc.htm

Ordering Cisco Unified Communications Manager Express Feature Licenses A Cisco Unified Communications Manager Express feature license is included when purchasing a

Ordering Guide


Cisco Integrated Services Router bundle as defined in Table 1 and table 3 above.

If ordering separately, or to add Cisco Unified Communications Manager Express to an existing router, or to add additional phone support by buying another feature license, select the appropriate Cisco Unified Communications Manager Express feature license from Table 7 below.

If using the Dynamic Configuration Tool, choose the correct license under the “Feature License for IP Telephony” menu.

Feature licenses can be combined to reach a specific phone requirement.

For proof of purchase, customers should retain the shipped Feature License Letter plus a copy of their invoice.

U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses Table 5 gives the details of the licenses for Cisco Unified Communications Manager Express.

Table 7. Licenses and Pricing for Cisco Unified Communications Manager Express – 2800 and 3800 Series Routers

Product Number


FL-CCME-10= Cisco Unified Communications Manager Express feat. license for 10 users on 3200 only

$500

FL-CCME-25= Cisco Unified Communications Manager Express feat license for up to 25 users $750






Table 8. Licenses and Pricing for Cisco Unified Communications Manager Express or Survivable Remote Site Telephony– 2900 and 3900 Series ISR G2 only

Product Family Product Number Description List Price (US$)

CME/SRST Individual feature licenses

FL-CME-SRST-5= Cisco CME or SRST - 5 seat license $150

FL-CME-SRST-25= Cisco CME or SRST - 25 seat license $550

FL-CME-SRST-100=

Cisco CME or SRST - 100 seat license

$2,000

3.5 Sample CME order

Sample 1 - Ordering 2951 with CME for 100 users This section provides an example of how to order a new CME system on a 2900 or 3900 ISR G2 Series Router. In the following example, a customer wishes to deploy a 2951 ISR G2 Series router with 100 CME users. The customer will also be deploying 100 x 7942 phones for the users on this system. The first thing that the customer will need to order is a “C2951-CME-SRST/K9” SKU, which provides a Voice Bundle with the 2951 router, a PVDM3-32, FL-CME-SRST-25 for 25 users, and a UC License PAK. Next, the customer will have to order a zero cost top level SKU, “FL-CME”, as indicated in Table 6 above. Since the voice bundle only includes a feature license for 25

Ordering Guide


users, the customer will need to order 3 x “FL-CME-SRST-25=”, so that the feature license count adds up to 100 users. Finally, the customer will have to order 100 x “CP-7942G”, and 100 x SW-CCME-UL-7942=, which provide the phones and phone licenses – see Table 9 for a list of SKUs. If the customer already has phones, then they only need phone licenses to run each phone – see Table 9 for a list of phone license SKUs.

Sample BOM:

Qty Product Number Description List Price (US$)

1 C2951-CME-SRST/K9 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895

1 FL-CME CME license, Top Level SKU $0

3 FL-CME-SRST-25= Cisco CME or SRST - 25 seat license $550

100 CP-7942G Cisco 7942 IP Phone $345

100 SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license $200

Sample 2 - Ordering 3925 with VSEC with CME for 130 users In the following example, the customer wishes to deploy a 3925 ISR G2 Series Router with CME and security for up to 130 users. The customer will also be deploying 30 x 7975s and 100 x 7942s. The customer would first need to order a “C3925-CME-SRST/K9” SKU, which provides a 3925 Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK. Next, the customer would need to order a “SL-39-SEC-K9”, which is a security license that offers advanced security features on the 2900 and 3900 G2 Series routers – for a list of security SKUs, please see the Cisco Integrated Services Routers Generation 2 Ordering Guide. The customer would also need to order a zero cost top level SKU, “FL-CME”, as indicated in Table 6 above. Because the “C3925-CME-SRST/K9” only comes with 25 user feature licenses and the customer wishes to deploy 130 users, the customer will need to order 1 x “FL-CME-SRST-100=” and 1 x “FL-CME-SRST-5=” so that the feature license count adds up to 130 users. Finally, the customer will have to order 100 x “CP-7942G”, 100 x “SW-CCME-UL-7942=”, 30 x “CP-7975G” and 30 x “SW-CCME-UL-7975=”, which includes the phones and phone licenses – see Table 9 for a list of SKUs. If the customer already has phones, then they only need phone licenses to run each phone – see Table 9 for a list of phone license SKUs.

Sample BOM:


1 C3925-VSEC/K9 Cisco 3925 Voice Security bundle, PVDM3-64, UC and SEC license PAK $11,995


1 FL-CME-SRST-100= Cisco CME or SRST - 100 seat license $2,000

1 FL-CME-SRST-25= Cisco CME or SRST – 100 seat license $550



100 SW-CCME-UL-7942= Cisco Unified IP Phone 7942G CCME user license $200



Ordering Guide


Sample 3 - Ordering 3945 with CME for 225 users and SIP trunking In the following example, the customer wishes to deploy a 3945 ISR G2 Series Router with CME for 225 users. The customer will also be deploying SIP trunking for PSTN connectivity. For the users, the customer will also be deploying 50 x 9971s and 175 x 7965s. First, the customer would first need to order a “C3945-CME-SRST/K9” SKU, which provides a 3945 Voice Bundle w/ PVDM3-64, FL-CME-SRST-25, UC License PAK. Next, the customer would also need to order a zero cost top level SKU, “FL-CME”, as indicated in Table 6 above. Because the “C3945-CME-SRST/K9” only comes with 25 user feature licenses and the customer wishes to deploy 225 IP Phones, the customer will need to order 2 x “FL-CME-SRST-100=” so that the feature license count adds up to 225 users. Additionally, the customer will have to order 175 x “CP-7965G”, 100 x “SW-CCME-UL-7965=”, 50 x “CP-9971” and 50 x “SW-CCME-UL-9971=” – see Table 9 for a list of phone license SKUs. Finally, the customer would have to order 2 x “FL-CUBEE-25=”, for support of up to 50 SIP trunking sessions.

Sample BOM:


1 C3945-CME-SRST/K9

Cisco 3945 Voice bundle, 25 feature licenses, PVDM3-64, UC license PAK

$14,495


2 FL-CME-SRST-100= Cisco CME or SRST - 100 seat license $2,000

50 CP-9971 Cisco 9971 IP Phone $995

50 SW-CCME-UL-9971= Cisco Unified IP Phone 9971 CCME user license $200



2 FL-CUBEE-25= Unified SIP trunk license RTU – 25 sessions $2,995

Sample 4 - Ordering 2951 with CME as SRST router for enhanced survivability solution for 100 users In the following example, the customer wishes to deploy a 2951 ISR G2 Series Router with CME as SRST for 100 users. The customer will also be deploying 50 x 9971s and 50 x 7965s. First, the customer would first need to order a “C2951-CME-SRST/K9” SKU, which provides a 2951 Voice Bundle w/ PVDM3-32, FL-CME-SRST-25, UC License PAK. Next, the customer would also need to order a zero cost top level SKU, “FL-CME”; when customers deploy a system as CME as SRST for enhanced survivability, they should select the “FL-CME” top level SKU. Because the “C2951-CME-SRST/K9” only comes with 25 user feature licenses and the customer wishes to deploy 100 IP Phones, the customer will need to order 3 x “FL-CME-SRST-25=” so that the feature license count adds up to 100 users.

For any SRST or CME as SRST deployments, the customer purchases the phone licenses on CUCM (since a majority of the time, the phones will be registered to CUCM); the customer will not need to purchase any SRST or CME as SRST phone licenses.

Sample BOM:


1 C2951-CME-SRST/K9 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895


Ordering Guide




3.6 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses (UL)

When ordering Cisco Unified IP Phones for Cisco Unified Communications Manager Express, customers must purchase the phone and appropriate Cisco Unified Communications Manager Express phone user license. The ISR Unified Communications Bundles and Unified Communications 500 Series for Small Business include IP phone user licenses, therefore customers should purchase their Cisco Unified IP phones as spares to avoid paying for the user license twice.

These licenses are available using the Cisco Unified IP Phone product number (Table 9).

Table 9. Direct Purchase Cisco Unified IP Phone and Cisco Unified Communications Manager Express Phone License

Cisco Unified IP Phone Product Number

List Price (US$)

Direct Cisco Unified Communications Manager Express Phone User License Product Number

List Price (US$)

CP-9971 $995 SW-CCME-UL-9971= Cisco Unified IP Phone 9971 CCME user license

$200


$200


$200

CP-7985G $3595 SW-CCME-UL-7985(=) Cisco Unified IP Phone 7985G CCME user license

$300


$250

CP-7971G-GE $790 SW-CCME-UL-7971(=) Cisco Unified IP Phone 7970G-GE CCME user license

$250


$250


$200


$200


$200


$200


$200


$200


$200


$200

Ordering Guide



$200


$200


$200

CP-7921G-A-K9 (US/Canada No Battery/Bundle)

$525 SW-CCME-UL-7921 (=) Cisco Unified Wireless IP Phone 7921G CCME user license

$200

CP-7925G-A-K9 (Battery and Power Supply sold separately)

$675 SW-CCME-UL-7925(=) Cisco Unified Wireless IP Phone 7925G CCME user license

$200


$150


$100


$50

CP-7936 $1195 SW-CCME-UL-7936(=) Cisco Unified IP Conference Station 7936 CCME user license

$150

CP-7937 $1295 SW-CCME-UL-7937(=) Cisco Unified IP Conference Station 7937 CCME user license

$150

CP-6961= $295 SW-CCME-UL-6961= Cisco Unified IP Phone 6961 CCME User License

$150


$150


$150


$100


$100

SW-IPCOMM-E1 $90 SW-CCME-UL-IPCOMM= Cisco IP Communicator CCME user license

$150

Third-party single-line SIP phone*

– SW-CCME-UL-3PSIPS Third-party single-line SIP phone CCME user license

$150

Third-party multiline SIP phone*

– SW-CCME-UL-3PSIPM Third-party multiline CCME user license

$300

Analog phone using SCCP Protocol on ATA (VG 202/204/224 or FXS ports price built in to hardware)

– SW-CCME-UL-ANA(=) Single SCCP analog CCME user license

$100

Third-party SCCP-controlled soft phone*

– SW-CCME-UL-3PTYM User license third-party multiline phone

$150

* Only Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP) third-party devices listed as a Cisco Technology Developer Partner verified product will receive Cisco TAC support.

Customers ordering Cisco IP phones though distribution should use the Cisco Unified IP Phone bundle product numbers listed in Table 28, which include the Cisco IP phone and user license. Distribution Purchase Cisco Unified Communications Manager Express Phones and License Bundles

Ordering Guide


Table 10. Distribution IP Phone and User License Bundles

Product Number List Price (US$)

CP-7975G-CCME $955

CP-7971G-GE-CH1 $1,040

CP-7970G--CCME $945

CP-7965G-CCME $795

CP-7962G-CACHE $670

CP-7961G-GE-CCME $765

CP-7961G-CH1 $695

CP-7960G-CCME $565

CP-7945G-CCME $665

CP-7942G-CCME $570

CP-7941G-GE-CH1 $635

CP-7941G-CCME $500

CP7940G-CCME $465

CP-7921-CH1-K9 $745

CP-7911G-CH1 $375

CP-7906G-CH1 $275

A Cisco Unified Communications Manager or Cisco Unified Communications Manager Express user license purchased with a Cisco Unified IP Phone is interchangeable and can be used with either call control product.

3.7 Verify Memory Requirements

Be sure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco Unified Communications Manager Express. Additional memory is recommended to support future releases of this product. The Dynamic Configuration Tool will not accept a Cisco Unified Communications Manager Express order with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules and complex configurations may require more than the minimum recommended memory.

For recommended memory requirements, go to the Cisco Unified Communications Manager Express specifications sheet for the version being deployed, listed here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

Add-Ons

Ordering Guide


3.8 Adding PSTN Modules

Add analog or digital PSTN modules to meet customer requirements for voice connectivity. For details on the different modules, please refer to: http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.html

3.9 Adding SIP Trunks

Customers that deploy SIP trunks with Cisco Unified Communications Manager Express are required to purchase SIP trunk licenses. The licenses are right-to-use licenses and allow the customer the right to deploy and utilize the SIP trunking feature with Cisco Unified Communications Manager Express. The following two tables list the SIP trunking license for ISR and ISR G2s.

Table 11. Licenses and Pricing for SIP Trunking with Cisco Unified Communications Manager Express deployments

Product Family Product Number Description List Price (US$)

ISR G2 (2900/3900) SIP trunking licenses

FL-CUBEE-5= Unified SIP trunk license RTU – 5 session

$750

ISR G2 (2900/3900) SIP trunking licenses

FL-CUBEE-25= Unified SIP trunk license RTU – 25 sessions

$2,995

ISR G1 (1800/2800/3800) SIP trunking licenses

FL-CUBE-4= Unified SIP trunking license RTU – 4 sessions

$600

ISR G1 (1800/2800/3800) SIP trunking licenses

FL-CUBE-25= Unified SIP trunking license RT – 25 sessions

$2950

3.10 DSP Resources

Digital signal processing (DSP) resources are required for handling PSTN trunks to IP connections. Additional DSP resources may be required for conferencing or transcoding calls over the WAN links. DSPs can be integrated into the router using PVDM2 or PVDM3 modules. Voice bundles include a set number of DSP resources typically required for most customer deployments. If additional DSP resources are required, you should use the DSP calculator, which can be found here: http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl

Details on DSPs and PVDM2 modules can be found here: http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.html

Details on DSPs and PVDM3 modules can be found here:

http://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.html

3.11 Adding Cisco Unity Express Release 8.5 Voicemail

If voicemail or automated attendant is desired, add Cisco Unity Express by selecting product number NME-CUE (ISR, ISR G2 with SM-NM-ADPTR card), AIM-CUE (ISR with CUE 7.2.x) AIM2-CUE-K9 (ISR), ISM-SRE-300-k9 (ISR G2) or SM-SRE-700-k9 (ISR G2) plus the required software

Ordering Guide


package(s).

Cisco Unity unified messaging or Cisco Unity Connection voice messaging is supported with Cisco Unified Communications Manager Express. Search the Cisco Unified Communications Applications ordering guide, available in the Partner Central area of cisco.com.

This section addresses the hardware form factors available with Cisco Unity Express—the Cisco Unity Express Network Module Enhanced (NME-CUE),Advanced Integration Module (AIM-CUE, AIM2-CUE-K9), Integrated Services-Ready Engine (ISM-SRE-300-k9) and Service-Module Services-Ready Engine (SM-SRE-700-k9)—whether installed in a Cisco router or ordered as spares (Table 9). This section also describes the applications and licensing requirements for Cisco Unity Express operation and provides a simple checklist to help you order the right products.

Cisco Unity Express Hardware Requirements Cisco Unity Express delivers voicemail, auto attendant, and optional interactive voice response (IVR) services on a network module or advanced integration module. Either hardware form factor may be installed in the router at Cisco or delivered as a spare for later use in a Cisco integrated services or multiservice access router.

Table 12. Cisco Unity Express Hardware Product Numbers

Product Number

Description Type Minimum Cisco Unity Express Release

Minimum Cisco IOS Software Release

NME-CUE Cisco Unity Express Network Module Enhanced; price includes 8-port license (supports up to 275 mailboxes and 24 ports with appropriate licenses)

Installed in the router at the factory

Release 3.0 Release 12.4(9)T

NME-CUE= Cisco Unity Express Network Module Enhanced; price includes 8-port license (supports up to 275 mailboxes and 24 ports with appropriate license)

Spare Release 3.0 Release 12.4(9)T

AIM2-CUE-K9 Cisco Unity Express Advanced Integration Module 2. price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses)



AIM2-CUE-K9=

Cisco Unity Express Advanced Integration Module 2 Spare price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses)


AIM-CUE Cisco Unity Express Advanced Integration Module price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses)



AIM-CUE= Cisco Unity Express Advanced Integration Module Spare price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses)


ISM-SRE-300-k9

Cisco Integrated Services-Ready Engine module price includes 2-port license (supports up to 100 mailboxes and 10 ports with appropriate licenses)


Release 7.1 Release 15.0(1)M

ISM-SRE-300-k9=

Cisco Integrated Services-Ready Engine module price includes 2-port license (supports up to 100 mailboxes and 10 ports with appropriate licenses)

Spare Release 7.1 Release 15.0(1)M

SM-SRE-700-k9

Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 300 mailboxes and 32 ports with appropriate licenses)


Release 8.0 Release 15.0(1)XA

Ordering Guide


SM-SRE-700-k9=

Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 300 mailboxes and 32 ports with appropriate licenses)

Spare Release 8.0 Release 15.0(1)XA

Important Note: The NM-CUE, NM-CUE=, NM-CUE-EC, and NM-CUE-EC= are no longer orderable effective April 15, 2008. The replacement module for these are the NME-CUE and NME-CUE= along with appropriate port licenses. For details on this change, refer to: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.html. CUE 7.2 is the last version supported on AIM-CUE. CUE version 7.2 has all the features of 7.1 with the addition of CUCM 8.0 and CME 8.0 interop.

The NME-CUE module includes 8 ports and is capable of a maximum of 24 ports. Additional ports can be ordered with the module or at a later date with FL-CUE-PORT-2 and FL-CUE-PORT-2=. These are software licenses that enable 2 ports on the module. A maximum of 8 FL-CUE-PORT-2 licenses can be ordered on the NME-CUE to scale it to its capacity of 24 ports.

The Cisco Unity Express AIM has onboard industrial-grade compact flash memory that is field-replaceable. If a replacement compact flash card is required, AIM-CUE-1GBCF= should be ordered. The 1-GB card requires Cisco Unity Express Release 1.1.2 or later. The AIM2-CUE-K9 does not have a field-replaceable flash.

In addition to a Network Module (NME-CUE), Advanced Integration modules (AIM-CUE or AIM2-CUE-K9), Integrated Services-Ready Engine modules (ISM-SRE-300-k9) or Service-Module Services-Ready Engine (SM-SRE-700-k9),a Cisco integrated services or multiservice access router platform is required. Network Modules, Advanced Integration modules, Integrated Services-Ready Engine modules and Service-Module Services-Ready Engine modules may be installed into several Cisco router platforms. Table 10 lists the platforms that support Cisco Unity Express Network Modules, Advanced Integration Modules, Integrated Services-Ready Engine Modules and Service-Module Services-Ready Engine Modules in Release 3.0 or later.

Table 13. Cisco Unity Express Supported Platforms

Platform NME-CUE AIM-CUE, AIM2-CUE-K9

ISM-SRE-300-k9

SM-SRE-700-k9

Cisco 2801 Integrated Services Routers No Yes No No

Cisco 2800 Series Integrated Services Routers (Excluding 2801)

Yes Yes No No

Cisco 3800 Series Integrated Services Routers

Yes Yes No No

Cisco 2900 Integrated Services Routers YES with SM-NM-ADPTR No Yes Yes

Cisco 3900 Integrated Services Routers YES with SM-NM-ADPTR No Yes Yes

Cisco Unity Express Software Requirements Cisco Unity Express is a component of a complete Cisco Unified Communications solution for small and medium-sized offices or branch offices. The Cisco Unified Communications solution requires additional application software, including Cisco Unified Communications Manager or Cisco Unified Communications Manager Express, and Cisco IOS Software. Cisco Unity Express is currently supported with the Cisco product releases listed in Table 11.

Table 14. Cisco Unity Express Software Support Matrix

Application Software Cisco Unity Express

Ordering Guide


Release 8.0 Release 7.1

Release 7.0

Release 3.2

Release 3.1

Cisco Unified Communications Manager Express

4.0,4.1,4.2,7.0,7.1 ,8.0

4.1, 4.2, 7.0, 7.1

4.0, 4.1, 4.2, 4.3, 7.0, 7.1

4.0, 4.1, 4.2,4.3, 7.0

3.2, 3.3, 3.4, 4.0, 4.1, 4.2

Cisco Unified Communications Manager

6.1, 7.0 , 7.1 , 8.0 4.2, 4.3, 6.1, 7.0, 7.1

4.2, 4.3, 5.1, 6.0, 6.1, 7.0, 7.1

4.2, 4.3, 5.1, 6.0, 6.1, 7.0

4.1, 4.2, 4.3, 5.0, 5.1, 6.0, 6.1

Cisco Unity Networking (VPIM) 4.1, 5.0 , 7.x , 8.0 4.0, 4.1, 5.0 4.0, 4.1, 5.0 4.0, 4.1, 5.0 4.0, 4.1

Cisco Unity Connection (VPIM) 7.0, 7.1 ,8.0 2.1, 7.0 2.1, 7.0 2.0, 2.1 2.0

The software application for Cisco Unity Express is preinstalled on the network module, advanced integration module, Integrated Services-Ready Engine module or Service-module Services-Ready Engine. This software may also be downloaded from Cisco.com or ordered on DVD along with the Cisco Unity Express Editor after the appropriate licenses have been purchased (see the License Requirements section).

Cisco Unified Communications Manager Environments When Cisco Unity Express operates with Cisco Unified Communications Manager call control, all of the required Cisco Unified Communications Manager licenses, hardware, and software must be purchased separately. Cisco Unity Express Release 8.0 is currently supported with Cisco Unified Communications Manager Release 4, 6.1, 7.0, 7.1 and 8.0

Cisco Unified Survivable Remote Site Telephony (SRST) is available for Cisco Unity Express when deployed in a centralized Cisco Unified Communications Manager network. Cisco Unified SRST provides basic IP telephony backup services for Cisco Unified IP Phones located at the branch in the event that the connection to the centralized Cisco Unified Communications Manager device is lost. Likewise, Cisco Unified SRST helps ensure that Cisco Unity Express voicemail and auto attendant operation continues if the WAN connection to Cisco Unified Communications Manager is terminated. Cisco Unified SRST services are provided automatically at no extra cost for Cisco Unity Express when a license is purchased with Cisco Unified Communications Manager for branch-located Cisco Unified IP Phones.

Cisco Unified Communications Manager Express Environments When Cisco Unity Express operates with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager Express must be licensed on the integrated services router in which Cisco Unity Express is installed. A Cisco IOS Software feature set of IP Voice or later (SP Services, Advanced IP Services, Enterprise Services, or Advanced Enterprise Services) is also required.

Cisco Unity Express Editor Cisco Unity Express is shipped with a basic automated attendant script that directs the incoming call to either dial by number or dial by name. Additionally, a few sample scripts are also provided at Cisco.com (http://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtml). If the automated attendant needs to be customized, a GUI-based Cisco Unity Express Editor is provided that runs under Microsoft Windows. This tool allows users to build customized automated attendant scripts for Cisco Unity Express automated attendant services. This software is available for download from the software center on Cisco.com (http://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilities).

Ordering Guide


License Requirements Cisco Unity Express Release 7.1 and above offers Cisco Unity Express license levels for voicemail and related features, as listed in Table 14 (with capacity listed in Table 21). When a license is purchased or software from Cisco is used, a contractual obligation is created. The subscriber must abide by the terms in the license agreement, including prohibitions regarding unauthorized replication of the software or modification to the licensed mailbox level. Starting Release 7.1, licensing is enforced on Cisco Unity Express using Cisco standard licensing technology. More information about licensing is available at http://cisco.com/go/license

IVR capabilities are optionally available with Cisco Unity Express beginning with Release 3.0. IVR requires the purchase of a separate license. These licenses are listed in Table 18. Purchase of a Cisco Unity Express voicemail license is required for IVR.

Time and attendance tracking capabilities are optionally available with Cisco Unity Express with the TimeCardView application beginning with Release 7.0. TimeCardView requires the purchase of a separate user license. These licenses are listed in Tables 22 and 23.

Other Included Features Voice Profile for Internet Mail (VPIM) support was added in Cisco Unity Express Release 2.0. VPIM is supported between separate Cisco Unity Express systems and with Cisco Unity and the Cisco Unity Connection messaging application. There is no additional licensing related to this capability.

Integrated messaging and VoiceView Express capabilities were added with Release 2.3 and are supported on NM-CUE and NM-CUE-EC modules (both End Of Sale effective April 15, 2008); beginning with Release 3.0, these capabilities are also supported on the AIM-CUE, AIM2-CUE-K9 (rel 7.1), NME-CUE, ISM-SRE-300-k9 and SM-SRE-700-k9. Integrated messaging allows subscribers to have their voicemail messages delivered to their Integrated Messaging Access Protocol (IMAP) compatible e-mail client such as Microsoft Outlook, Microsoft Outlook Express, and IBM Lotus Notes. VoiceView Express enables users to manage their voice mailbox settings and messages via the display of Cisco Unified IP Phones. Both features are available as part of the base Cisco Unity Express software and are provided at no additional cost.

Beginning with Cisco Unity Express Release 3.0, multiple, concurrent language support is added. Up to two languages may be ordered per AIM-CUE and per AIM2-CUE-K9, and up to five languages may be ordered with any of the Network Module types. Multiple languages are provided at no additional cost

Optional Feature: Integrated Voice Response Customers may upgrade their Cisco Unity Express voicemail and auto attendant to support IVR by purchasing IVR session licenses, listed in Table 23. Up to 24 IVR sessions can be configured in conjunction with voicemail and related services, depending on module type.

Optional Feature: TimeCardView TimeCardView is a time and attendance application that allows employees, supervisors, and payroll specialists to enter and manage time-card data. Employees use their Cisco Unified IP Phone to record and review shift information. Additionally, employees can dial in remotely to the TimeCardView application to perform their time card operations. Supervisors and payroll specialists can use a Cisco Unified IP Phone to review employee status updates, send messages, and use a computer to review and approve employee timesheets and create custom reports. There is also an optional QuickBooks integration, which allows administrators to move data efficiently between

Ordering Guide


applications. TimeCardView 7.0 is available for download from the software center on Cisco.com (http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml).

Customers may upgrade their Cisco Unity Express voicemail and auto attendant to support TimeCardView by purchasing the TimeCardView software user licenses. TimeCardView is supported on the AIM2-CUE-K9,NME-CUE, ISM-SRE-300-k9 and SM-SRE-700-k9 only.

Ordering Process The Cisco Unity Express ordering process is as follows:

1. Choose the hardware module: NME-CUE(=), or AIM-CUE(=) or AIM2-CUE-K9(=) or ISM-SRE-300-k9(=) or SM-SRE-700-k9(=). See Table 12.

Table 15. Cisco Unity Express Hardware Modules

Product Number


SASU Product Number

List Price (1 Year) (US$)

NME-CUE Cisco Unity Express Network Module Enhanced; price includes 8 ports

$3000 CON-SAU-NM-CUE $270

AIM2-CUE-K9

Cisco Unity Express Advanced Integration Module 2; price includes 6 ports

$1800 CON-SAU-AIM-CUE $270

AIM-CUE Cisco Unity Express Advanced Integration Module; price includes 6 ports

$1795 CON-SAU-AIM-CUE $270

ISM-SRE-300-k9

Cisco Unity Express Integrated Services-Ready Engine module; price includes 2 ports

$1000 CON-SAU-ISMSRE3 $150

SM-SRE-700-k9

Cisco Unity Express Service Module Services-Ready Engine module; price includes 4 ports

$2300 CON-SAU-SMSRE700

$250

2. Specify Cisco Unity Express Release 3.2, 7.0 , 7.1 or 8.0 by using the appropriate product number (SCUE-<module-type>-3.2, SCUE-<module-type>-7.0-K9, SCUE-<module-type>-7.1-K9 respectively).. See Table 13.

Table 16. Cisco Unity Express Software Release Product Numbers

Module Product Number

Release 8.0 Release 7.1 Release 7.0 Release 3.2

NME-CUE SCUE-NME-8.0-K9 SCUE-NME-7.1-K9 SCUE-NME-7.0-K9 SCUE-NME-3.2

AIM2-CUE-K9 SCUE-AIM2-8.0-K9 SCUE-AIM2-7.1-K9 Not Available Not Available

AIM-CUE Not available SCUE-AIM-7.1-K9 SCUE-AIM-7.0-K9 SCUE-AIM-3.2

ISM-SRE-300-k9 SCUE-ISM-8.0-K9 SCUE-ISM-7.1-K9 Not Available Not Available

SM-SRE-700-k9 SCUE-SM-8.0-K9 Not Available Not available Not available

Software shipped will reflect the most current maintenance version for the release.

With Release 7.1, the need for software corresponding to CUCM or CUCME is not required and the type of call control can be selected when installing the module with no licensing requirement. Licenses are installed at Cisco when ordered with the hardware. For installing licenses that are purchased as spares, please see http://cisco.com/go/license

Table 17. Cisco Unity Express Software License Product Numbers Starting Release 7.1


Ordering Guide



FL-CUE-MBX-5 5 Voice Mailboxes (CUCM or CUCME) $100

FL-CUE-PORT-2 2 Voicemail/Auto-Attendant Ports $500

FL-CUE-IVR-2 2 Integrated Voice Response Sessions – requires ports to be available for IVR Sessions

$1400

FL-TCV-USER-1 1 Time Card View User $100

Table 18. Cisco Unity Express Software License Product Numbers prior to Release 7.1


SCUE-LIC-12CCM 12 voice mailboxes, 5 general delivery mailboxes (GDMs), auto attendant -CCM $0

SCUE-LIC-12CME 12 voice mailboxes, 5 GDMs, auto attendant –CCME $0

SCUE-LIC-25CCM 25 voice mailboxes, 10 GDMs, auto attendant –CCM $200





SCUE-LIC-100CME 100 voice mailboxes, 20 GDMs, auto attendant -CCME $1000







3. For an NME-CUE, specify the number of additional port licenses. The NME-CUE includes 8 ports and can scale up to 24 ports. Licenses can be ordered in increments of 2. See Table 16.

Table 19. Cisco Unity Express Port License Product Numbers prior to Release 7.1


SCUE-LIC-PORT-2 2-port voicemail/automated-attendant license for NME-CUE $500

SCUE-LIC-PORT-2= 2-port voicemail/automated-attendant license for NME-CUE - spare $500

4. Specify the language: Please refer to Table 17 for language product numbers. Order up to two languages on the AIM-CUE or AIM2-CUE-K9 or up to five languages on the NME-CUE, ISM-SRE-300-k9 and SM-SRE-700-k9 with release 3.0 onwards

Table 20. Cisco Unity Express Language License Product Numbers

Product Number Description Releases Supported In: Cisco Unity Express Voice-Mail and Auto-Attendant as well as Cisco Unity Express Interactive Voice Response (starting release 3.0)

CUE-LANG-ENU North American English 1.0, 1.1, 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-ESP European Spanish language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-DEU German language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-FRA European French language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

Ordering Guide


Product Number Description Releases Supported In: Cisco Unity Express Voice-Mail and Auto-Attendant as well as Cisco Unity Express Interactive Voice Response (starting release 3.0)

CUE-LANG-ITA Italian language option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-PTB Brazilian Portuguese 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-ESO Latin American Spanish 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-DAN Danish language option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-ENG British English option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-FRC Canadian French option 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-ESM Mexican Spanish option 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-JPN Japanese Language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-KOR Korean Language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-CHS Chinese (Mandarin) language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-NLD Dutch language option 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-SVE Swedish language option 3.1, 3.2, 7.0, 7.1,8.0

CUE-LANG-ARA Arabic language option 3.2, 7.0, 7.1,8.0

CUE-LANG-TUR Turkish language option 3.2, 7.0, 7.1,8.0

CUE-LANG-RUS Russian language option 3.2, 7.0, 7.1,8.0

CUE-LANG-HUN Hungarian language option 7.0,7.1,8.0

CUE-LANG-NOR Norwegian language option 7.0,7.1,8.0

CUE-LANG-PTG Portuguese language option 7.0,7.1,8.0

5. Order optional IVR licenses, noting the IVR session capacity limits of the desired Cisco Unity Express module when combining with voicemail (Table 23). IVR services require that Cisco Unity Express voicemail licenses be installed. Cisco Unity Express IVR sessions may be ordered in 2-session increments up to a maximum of 22 sessions, depending on number of voice mailboxes and the Cisco Unity Express module type. For example, to support 10 sessions a customer would order SCUE-IVR-S8 and SCUE-IVRUPG-S2. Since there is a price advantage for high-volume session purchases (more than 16 IVR sessions), a customer that requires 18 sessions should order SCUE-IVR-S16 and SCUE-IVRUPG-S2V.

Table 21. Cisco Unity Express IVR Software License Level Capacities prior to Release 7.1


SCUE-IVR-S2 Cisco Unity Express IVR license enables 2 sessions $1,400





SCUE-IVRUPG-S2= Cisco Unity Express IVR add 2 sessions 2-14 sessions $1,400

SCUE-IVRUPG-S2V Cisco Unity Express IVR add 2 sessions over 16 sessions $1,250

Table 22. Cisco Unity Express Software License Level Capacities prior to Release 7.1. Starting Release 7.1, the maximum numbers of IVR sessions are limited to available ports on the system. For example, on the NME-CUE (comes with 8 ports), with 2 ports added (using FL-CUE-PORT-2), a total of 10 IVR sessions can be ordered (5 x FL-CUE-IVR-2).

Voice Mailbox Level

Minimum Ports Reserved for Cisco Unity Express Voicemail and Auto Attendant

Maximum Cisco Unity Express IVR Sessions

Ordering Guide


AIM-CUE NME-CUE

Hardware Max Ports – 6 24

12 2 4 22

25 2 4 22

50 4 2 20

100 6 – 18

150 10 – 14

200 10 – 14

250 12 – 12

Table 23. Cisco Unity Express Software License Level Capacities prior to Release 7.1

Mailboxes 12 25 50 100 150 200 250

General delivery mailboxes 5 10 15 20 25 25 25

Total mailboxes 17 35 65 120 175 225 275

Storage (hours) 300 300 300 300 300 300 300

Concurrent voicemail and auto attendant ports without IVR

24 24 24 24 24 24 24

NME-CUE

Maximum IVR sessions 22 22 20 18 14 14 12

Storage (hours)* 14 14 14

Concurrent Voicemail and auto attendant ports 6 6 6

AIM-CUE

Maximum IVR sessions 4 4 2

Not Supported

● If historical reporting is enabled and/or multiple languages are installed on the AIM, storage is reduced to 8 hours.

Table 24. Cisco Unity Express License Level Capability starting release 7.1

Ports Mailboxes Storage

Default port numbers Maximum Port Numbers (Personal + GDM) (Hours)

NME-CUE 8 24 275 300

AIM-CUE 6 6 65 14

AIM2-CUE-K9 6 6 65 14

ISM-SRE-300-K9

2 10 100 60

SM-SRE-700-K9 4 32 500 600

● If historical reporting is enabled and/or multiple languages are installed on the AIM, storage is reduced to 8 hours.

6. Order optional TimeCardView licenses. TimeCardView requires that Cisco Unity Express voicemail licenses be installed. TimeCardView licenses can be ordered in increments of 1 up

Ordering Guide


to the number of mail boxes configured/ordered.

Table 25. Cisco Unity Express TimeCardView Product Number prior to Release 7.1


SW-TCV-USER1 Cisco Unity Express TimeCardView single user license $100

3.12 Upgrading License Levels

If a customer needs to upgrade to a higher density of mailboxes, one of the upgrades listed in Table 23 should be ordered.

Table 26. Cisco Unity Express Software License Upgrade Product Numbers starting release 7.1


FL-CUE-MBX-5= 5 Voice Mailboxes (CUCM or CUCME) $100

FL-CUE-PORT-2= Unity Express 2 Voice port $500

FL-CUE-IVR-2= Unity Express 2 IVR session: not required for AA $1400

FL-TCV-USER-1= 1 Time Card View User $100

Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant. IVR session licenses are only required if your application contains advanced IVR features such as email, fax database access. or VXML scripts Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant services will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.

Table 27. Cisco Unity Express Software License Upgrade Product Numbers Prior to release 7.1


SCUE-LIC-25CCM= 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCM $200

SCUE-LIC-25CME= 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCME $200







SCUE-LIC-200CCM= 200Voice Mailbox, 25 GDMs, Auto Attendant -CCM $4000




Ordering Guide


UPGRADING IVR LICENSE LEVELS Customers who wish to increase the number of IVR sessions supported on a module may do so by ordering upgrades up to the maximum supported on the module. Upgrades are available in two session increments (Table 26).

Table 28. Cisco Unity Express IVR Upgrade Product Numbers Prior ro Release 7.1 Product Number Description List Price (US$)

SCUE-IVRUPG-S2= Unity Express IVR add 2 sessions 2-14 sessions and upgrades

$1400

3.13 Cisco Unified Messaging Gateway

The Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages and exchanging subscriber and directory information within a unified messaging network. It acts as the central hub in a network of Cisco unified messaging solutions and third-party gateways that interface with older voicemail systems. The Cisco Unified Messaging Gateway can:

● Help the unified messaging network scale as required for branch office customers and larger distributed enterprises

● Simplify configuration tasks

● Centralize voicemail system management

● Transparently integrate Cisco Unified Communications solutions into existing voicemail installations

The Cisco Unified Messaging Gateway integrates small to large scale unified messaging deployments that consist of:

● More than 5 Cisco Unity Express systems

● Up to 10,000 mixed Cisco Unity Express, Cisco Unity, and Cisco Unity Connection systems

For additional detail, please refer to the Cisco Unified Messaging Gateway Ordering Guide.

3.14 Cisco Unity Express Ordering Checklist

● Determine that the desired Cisco integrated services or multiservice access router platform supports NME-CUE, AIM-CUE/AIM2-CUE-K9, ISM-SRE-300-K9 or SM-SRE-700-K9

● Verify that the required Cisco Unified Communications Manager or Cisco Unified Communications Manager Express licenses and hardware are available or ordered.

● Check Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco IOS Software, and Cisco Unity Express software and hardware for compatibility in Table 7.

● Order NME-CUE or AIM-CUE or AIM2-CUE-K9 or ISM-SRE-300-k9 or SM-SRE-700-k9 hardware.

● Specify the desired software release: SCUE-3.2, SCUE-7.0,SCUE-7.1, SCUE-8.0 or SCUE-8.5

Ordering Guide


● Order the appropriate mailboxes with FL-CUE-MBX-5 in the quantity desired.

● Order the appropriate language product number.

● Order the appropriate number of additional ports with FL-CUE-PORT-2.

● Order the appropriate IVR with FL-CUE-IVR-2 and/or TimeCardView with FL-TCV-USER-1 product number.

3.15 Interoperability with Cisco Unified Contact Center Express

Beginning with Cisco Unified Communications Manager Express 4.2 and Cisco Unified Contact Center Express (Unified CCX) 5.0, interoperability between the products is supported. The products are ordered independently. Please refer to the Cisco Customer Contact Ordering Guide, section 4, for specific details when ordering Unified CCX: http://www.cisco.com/web/partners/downloads/sell/technology/storage/unifiedcomm/C07-391791-00_CCS_OG_v2a.pdf

All Unified CCX versions—Standard, Enhanced, and Premium—are supported with Cisco Unified Communications Manager Express, up to a maximum of 50 agents. For a limited time, each purchase of a new Cisco Unified Communications Manager Express includes two complimentary seats of Enhanced Unified CCX agent. This includes new Cisco Unified Communications Manager Express unbundled orders. See Table 21.

Table 29. Unified Contact Center Express and Unified Communications Manager Express Agents Supported by Integrated Services Router (ISR) Platform

Product Maximum Concurrent Active Agents

Number of Enhanced Agent Seats Included

Minimum UCCX Release

Minimum Unified CME Release

CISCO 3845 50 2 UCCX 5.0 UCME 4.2: Cisco IOS 12.4(11)XW3







3.16 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM features

Customers ordering the SCCP client for the Nokia Eseries dual-mode phones (E60, E61, E61i, and E65) to enable voice over WLAN (VoWLAN) operation (over Cisco WLAN access points) with Cisco Unified Communications Manager Express should use the product numbers shown in Table 27. This Nokia client running on the Nokia Eseries dual-mode phones is compatible with Cisco Unified Communications Manager Express version 4.0 and later.

Please note: Primary customer support for this product is provided by Nokia, the product developer. Cisco TAC will refer customers for this product to Nokia. If you are a Nokia Channel Direct Customer, you will need to have a support contract with Nokia. The fee for this support contract is $2 per month per client license, with a 12-month minimum. The end user, or the VAR who represents the end user, can open a case online (at https://support.nokia.com).

To order the Nokia SCCP client for use with Cisco Unified Communications Manager, please refer

Ordering Guide


to the separate ordering guide located on Cisco.com.

Nokia Eseries Dual-Mode Phone SCCP Client (Also known as Intellisync Call Connect for Cisco Unified

Communications)

Table 30. Nokia E series dual mode phone product numbers.

Cisco Unified IP Phone Product Number

List Price (US$)

Direct Cisco Unified Communications Manager Express Phone License Product Number

List Price (US$)

NOK-SCCP-CME-01= $200 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license

$200

NOK-SCCP-CME-05= $1000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 5)

$1000


$2000


$5000

3.17 Cisco Unified CallConnector for Microsoft Windows

Cisco Unified CallConnector for Microsoft Windows is an add-on option for Cisco Unified Communications Manager Express that provides toolbars within Microsoft Windows applications to give users call control, contact management, presence, and mobility features. Cisco Unified CallConnector for Microsoft Windows is available in three different configurations:

● Cisco Unified CallConnector Personal delivers call control features for the individual user using the Cisco Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony Service Provider (TSP). One license per desktop user is required.

● Cisco Unified CallConnector Server is a server-based application installed at each site, giving users call control plus presence, instant messaging services, and rules-based automation based on a SIP client-server architecture. One Server license for all users, plus the SW-UCC-CLIENT-1 license per user, is required in addition to Server hardware.

● Cisco Unified CallConnector Mobility is an add-on for the server that provides single-number reach with call routing rules based on users’ location and availability. One Mobility license for all users is required and is an add-on for SW-UCC-SERVER.

Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a Cisco Unified IP Phone. Cisco Unified CallConnector Personal delivers call control features and is supported by any PC running Microsoft Windows XP or Windows Vista.

Cisco Unified CallConnector Server and Mobility are installed on a Windows 2003 or XP Pro Server, with one required for each Cisco Unified Communications Manager Express site.

The product numbers are listed in Table 30. Version 1.5 allows for one UCC Server to be shared for up to 10 CME sites.

Table 31. Product Numbers for Cisco Unified CallConnector for Microsoft Windows


SASU Product Number

Ordering Guide



SASU Product Number

SW-UCC-CME= Use spare when not part of ISR order

Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express

$0 –

SW-UCC-CME Use when part of ISR or UC500 order

Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express

$0 –

SW-UCC-CLIENT-1 1 desktop client for Cisco Unified CallConnector for Microsoft Windows

$65 CON-SAU-UCCCLT1

SW-UCC-SERVER Cisco Unified CallConnector Server license $2595 CON-SAU-UCCSERV

SW-UCC-MOBILITY Cisco Unified CallConnector Mobility license $1995 CON-SAU-UCCMOB

Note: The top-level SKU should always be a quantity of 1 for each Cisco Unified CallConnector order as a major line item, with the number of seats and optional Server and Mobility below the top SKU. Each customer order for Cisco Unified CallConnector should be on a separate major line number.

3.18 Upgrades

Customers who want to upgrade the Cisco Unified Communications Manager Express version must upgrade the Cisco IOS Software version running on the Cisco IOS Router. Customers who have a current Cisco SMARTnet contract for the router can apply for a Cisco IOS Software upgrade using the Cisco.com Product Upgrade Tool, which can be found under support tools at http://www.cisco.com/go/support.

Customers without a current Cisco SMARTnet contract need to purchase a Cisco IOS Software feature set upgrade product number for their current router (Table 31).

Table 32. Example of Cisco IOS Software Upgrades Without a Cisco SMARTnet Contract


S384IPVK9-12410= Cisco 3845 IP VOICE - Cisco IOS Software Release 12.4(10) $700

S384AISK9-12410= Cisco 3845 ADVANCED IP SERVICES - Cisco IOS Software Release 12.4(10) $2500

S384AESK9-12410= Cisco 3845 ADVANCED ENTERPRISE SERVICES - Cisco IOS Software Release 12.4(10)

$3500

S384SPSK9-12411T= Cisco 3845 SP SERVICES - Cisco IOS Software Release 12.4(11)T $1000

3.19 Migrations

Applications and Migration to Cisco Unified SRST When ordering a Cisco Unified Communications Manager Express feature license with a router, Cisco Unified Communications Manager Express system files, such as music on hold, GUI, and phone firmware, are not preloaded on the router during the manufacturing process. To download these support files and additional applications such as Tool Command Language (TCL) based B-ACD, automated attendant, and TAPI TSP files, please refer to the Cisco.com software center: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml (Cisco.com login required).

The Cisco Unified Communications Manager Express feature license includes a provision to use the feature license for Cisco Unified Survivable Remote Site Telephony (SRST) mode without an additional charge or re-licensing to Cisco. Customers need only to reconfigure the router for SRST

Ordering Guide


mode. If additional phones to be supported with SRST are required beyond the current Cisco Unified Communications Manager Express license, then additional SRST feature licenses (FL-SRST-XXXX=) must be purchased to support the maximum per platform type.

Customers migrating from Cisco Unified Communications Manager Express to Cisco Unified Communications Manager 5.0 or later require a Cisco Unified Communications Manager device license upgrade for the number of phone user licenses purchased. The customer should collect proof of ownership for each Cisco Unified Communications Manager Express IP phone user license (SW-CCME-UL-79xx) purchased and provide this information plus the Cisco Unified Communications Manager Publisher MAC address to [email protected]. Customers will receive a licensing file to add to the Cisco Unified Communications Manager with the same number of device points.

Customers who want to use the gatekeeper function or tandem gateway for support of H.450 in front of Cisco Unified Communications Manager need to do so on a dedicated router. These features are not supported on the Cisco Unified Communications Manager Express router. Customers should order a proper-sized router and an Cisco Unified Border Element (CUBE) feature license, which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) support in one feature license.

If you have questions about the ordering process, contact: [email protected]

3.20 Non-production Systems (NPS) or “Not For Resale” (NFR)

Customers can use Cisco Unified Communications Manager Express for lab deployments or training applications without purchase of the Cisco Unified Communications Manager Express feature license or Cisco Unified IP Phone user license.

4. Cisco Services

4.1 Cisco Unified Communications Services

Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets business needs. Using the Cisco Lifecycle Services approach, Cisco and its channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization.

Information about how to order Cisco Unified Communications Services can be found in the Cisco Services Ordering Guide at the following location: http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html.

4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering

Cisco Service Contract Center Cisco Service Contract Center, the next generation of service management, helps you increase profitability and efficiency by simplifying the way you manage and sell your Cisco service contracts.

Ordering Guide


Now there is one simple and easy-to-use Web-based solution you can use to quote and book your service orders and manage your service contracts and renewal opportunities. Cisco Service Contract Center helps you accelerate your business by allowing you to focus your attention on selling and on servicing your customers instead of waiting for reports, searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up contracts.

Access the Cisco Service Contract Center at the following location: http://www.cisco.com/public/scc/.

5. Cisco Software Application Support Plus Upgrades (SASU)

Cisco Software Application Support plus Upgrades (SASU) provides services and support that strengthen the availability, reliability, and functionality of Cisco software applications to keep your business operating smoothly and enrich the value of your network investment. Focusing on the operate phase of the network lifecycle, SASU provides award-winning technical service and support. Covering more than 100 Cisco software application products in major technologies such as voice, network management, security, wireless, and storage area networking, SASU keeps you current with the latest updates and major application upgrade releases.

For Communications Manager Express all software upgrades are included with Smartnet contract, as the application is part of Cisco IOS. SASU covers TAC support for the Communications Manager Express Telephony application.

On ordering customers should purchase Technical Support Services Bundle that includes SmartNet and SASU shown by default using the Cisco Configuration Tools.

The part numbers to use will start with CON-xxx-yyyy-CCM, where xxx = SmartNet level, yyyy = router, -CCM is short for CCME. Look towards the description of the Support Bundle which should have the letters SASU.

For Cisco Unity Express, hardware warranty is covered by SmartNet contract on the router.

SASU contract should be purchased for TAC support services and upgrades of the voice mail application by choosing one of the SASU product numbers in table 32.

Table 33. Product Numbers for Cisco SASU

Product Number Product Description

CON-SAU-AIM-CUE SW APP SUPP + UPGR Cisco Unity Express AIM

CON-SAU-CUE-NMEC SW APP SUPP + UPGR Cisco Unity Express

CON-SAU-NM-CUE SW APP SUPP + UPGR Cisco Unity Express

SP-SAU-AIM-CUE SP SAU Cisco Unity Express AIM

SP-SAU-CUE-NMEC SP SAU Cisco Unity Express

SP-SAU-NM-CUE SP SAU Cisco Unity Express

6. Cisco Capital Financing

The significant benefits offered by Cisco Unified Communications make it the natural choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of the new system. The answer is financing from Cisco Capital. Whether through flexible repayments matching expenditure to benefit, mitigating cash flow issues, or negating capital

Ordering Guide


expenditure with an operating lease, we can give you access to the right unified communications technology for your business, when you need it.

6.1 Removing Sales Barriers

Typically, Cisco Capital can help remove or reduce the barriers preventing organizations from obtaining the technology that can most benefit their businesses. Cisco Capital can:

● Remove cash flow issues, allowing the company to spread the cost of its investment over a number of years.

● Offer flexible repayment terms matching expenditure to benefits, which means that payments can be timed to coincide with business benefits that may be seen later in the project, or deferred to meet a company’s budget cycle.

● Turn capital expenditures into operating expenditures through an operating lease that allows companies to benefit from the residual value of the technology upfront. And because no one knows Cisco equipment like Cisco, you can be sure of market-leading residuals.

● Provide a sale and lease-back arrangement (where available) that softens the initial costs by taking on existing commitments that may be attached to legacy equipment.

6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business

● Consider financing early in the deal cycle: This will save time later and help get you paid faster.

● Get your customer preapproved for a credit line with Cisco Capital: By showing the customer they can afford more than they thought they could, you can pave the way early on for growing the deal size. It is recommended that you do this as early as possible in the customer discussions/deal cycle.

● Provide a lease quote with every proposal: You can do this by contacting your local Cisco Capital team. In some markets, Web-based tools are available so you can quickly generate your own lease quotes.

6.3 For More Information about Cisco Capital Financing

For Channel Partners: http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home.html

For Cisco Sales Staff: http://wwwin.cisco.com/FinAdm/csc/

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