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BETTER MANAGEMENT. BETTER RESULTS.

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KNOWLEDGEBRIEFLEARNER

HANDBOOK

STUDY CENTRECMI QUALIFICATIONS

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TABLE OF CONTENTS

THE KNOWLEDGEBRIEF STUDY JOURNEY 3Step-by-step

OVERVIEW OF QUALIFICATIONS 4

PROGRESSION TO CHARTERED MANAGER 5

CMI LEVEL 3 QUALIFICATION FACTSHEET 6Overview

Rules of Combination

Eqivalences



Eqivalences



Eqivalences

TIME LIMITS 18

QUALIFICATION DELIVERY 19KnowledgeBrief's Responsibilities

Learner Responsibilities 20

ASSESSMENT METHODS 21Mandatory Written Assignment

Optional Reflective Statement

Optional Learning Seminars

Optimal Presentation to Peers/Colleagues

Tutor Feedback

Work Assessment Criteria and Learning Outcomes

Assignment Submission

LEARNER SUPPORT 24

GLOSSARY OF TERMS 25

KnowledgeBrief CMI Qualifications Learner Handbook

© Copyright KnowledgeBrief 2018. All rights reserved.

3

THE KNOWLEDGEBRIEFSTUDY JOURNEY

Qualification Selection Learners select applicable qualification; Level 5 in Management and Leadership or Level 7 in Strategic Management and Leadership, and choose Award, Certificate, Diploma or Extended Diploma.

Qualification Purchase

Payment transaction is required following qualification selection, if applicable.

CMI Registration

Before learners can begin studying they must register for their CMI learner number. Managed within KBProfessional®, from the ‘My Study Units’ page within my profile, learners will be prompted to complete the registration.

Unit Selection

Learners then view and decide which units to study (see Rules of Combination) and selects enrol in the chosen study units.

Tutor Welcome

KnowledgeBrief tutors will contact learners to welcome them and answer any questions.

Learner Study

Learners should begin study by reviewing and understanding the written assignment requirements provided within the Assessment Criteria, Assessment Methods and the Assignment Brief and Good Practice Guide for each study unit chosen.

KBPRO® Advanced Management Platform

Learners begin study on the KBProfessional® Advanced Management Platform working through the techniques mapped to the study unit, collecting thoughts and notes in the learner profile area.

Learner Assessment

Mandatory assessment for all leaners is in the form of a 2,500–3,500 written assignment per study unit, alongside complimentary optional methods (see Assessment Methods).

Learner Achievement

Learners receive confirmation of achievement results from KnowledgeBrief. For learners that successfully pass the qualification, a certificate will then be produced and sent to the address stored in the learner profile.

Where relevant, the learner may choose to pursue the ‘Chartered Manager’ award.

The typical study journey step-by-step:

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3

4

5

6

7

8

9

1

4

OVERVIEW OF QUALIFICATION

The titles given below, will appear on the qualification when awarded to the learner.

KnowledgeBrief learners can enrol for any of the following:

– CMI Level 3 Qualification in First Line Management– CMI Level 5 Qualification in Management and Leadership – CMI Level 7 Qualification in Strategic Management and Leadership

Learners then select if they would like to study an Award, Certificate, Diploma or Extended Diploma.

Enrolment options

Credit

N/A

(QCF) 600/9678/0

(QCF) 600/9679/2

(QCF) 601/0105/2

Credit

(RQF) 600/9452/7

(RQF) 600/9453/9

(RQF) 601/1195/1

(RQF) 601/0104/0

Qualification

CMI Level 3 Qualifications in First Line Management

CMI Level 3 Award in First Line Management

CMI Level 3 Certificate in First Line Management

CMI Level 3 Diploma in First Line Management

Qualification

Award in Management & Leadership

Certificate in Management & Leadership

Diploma in Management & Leadership

Extended Diploma in Management & Leadership

CMI Level 3 Qualifications in First Line Management

CMI Level 5 Qualifications in Management and Leasdership

Credit

(RQF) 600/9456/4

(RQF) 600/9457/6

(RQF) 601/1196/3

(RQF) 600/9460/6

Qualification

Award in Strategic Management & Leadership

Certificate in Strategic Management & Leadership

Diploma in Strategic Management & Leadership

Extended Diploma in Strategic Management & Leadership

CMI Level 7 Qualifications in Strategic Management and Leadership

5

PROGRESSION TO CHARTERED MANAGER

Become a Chartered Manager

Experienced managers that hold CMI Level 5 Diploma in Management & Leadership or Level 7 Strategic Diploma in Management & Leadership have the opportunity to become a Chartered Manager via the exemption route.

Entry criteria:

– Minimum of 3 years management experience– CMI Level 5 Diploma in Management & Leadership or above

Exemption upgrade

The exemption upgrade builds upon the knowledge and expertise demonstrated through completion of the qualification.

Assessment is in the form of a 30-60 minute telephone conversation with KnowledgeBrief, detailing the learning gained, the improvement in management practice and the positive, measurable contribution made by the individual to their organisation.

The submission is submitted by KnowledgeBrief to CMI for validation. Upon approval of the submission, Chartered Member (CMgr MCMI) or Chartered Fellow (CMgr FCMI) will be awarded, dependent on experience.

The qualifications provide opportunities for progression to other qualifications at the same or higher levels, which could also be work-based or more academically structured.

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CMI LEVEL 3 QUALIFICATION FACTSHEET

Qualification Objective

These qualifications are designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieves organisational objectives, and contributes to planning, problem solving and decision making.

Learner Level

The exemption upgrade builds upon the knowledge and expertise demonstrated through. Although the qualifications can be offered to learners from age 18, in practice the majority of learners at this level would be expected to be over 19 years of age.

Accreditation Dates

These qualifications are regulated from 1st September 2013, and the operational start date in CMI Centres is 1st January 2014. The regulation ends on 31st August 2018.

For aspiring, supervisory or first line managers.

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Rules of combination are defined as being a description of the credit accumulation requirements for the achievement of a named qualification. The rules of combination must be adhered to in order to achieve the qualification.

CMI Level 3 Award in First Line Management

Learners need to complete any combination of units to a minimum of 6 credits. The minimum Total Qualification Time is 60 hours, including 20 Guided Learning Hours

CMI Level 3 Certificate in First Line Management

Learners need to complete any combination of units to a minimum of 13 credits. The minimum Total Qualification Time is 130 hours, including 40 Guided Learning Hours

Unit No.

3001V1

3002V1

3003V1

3004V1

3005V1

3006V1

3007V1

3008V1

3009V1

3010V1

3017V1

3018V1

Unit Name

Personal development as a first line manager

Resource planning

Meeting stakeholder needs

Managing and communicating information

Identifying development opportunities

Recruitment and selection process

Maintaining quality standards

Improving team performance

Management communication

Being a leader

Introduction to first line management

Corporate social responsibility

Level

3

3

3

3

3

3

3

3

3

3

3

3

Credits

6

6

6

6

6

6

6

7

6

6

6

6

8

Grade A

Grade B

CMI Level 3 Diploma in First Line Management

Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need to complete a total of 37 credits to achieve this qualification. The minimum Total Qualification Time is 370 hours, including 120 Guided Learning Hours.

Unit No.

3001V1

3002V1

3003V1

3004V1

3005V1

Unit No.

3006V1

3007V1

3008V1

3009V1

3010V1

3017V1

3018V1

4002V1

4003V1

4004V1

4005V1

4006V1

4008V1

Unit Name


Resource planning

Meeting stakeholder needs

Managing and communicating information

Identifying development opportunities

Unit Name

Recruitment and selection process

Maintaining quality standards

Improving team performance

Management communication

Being a leader

Introduction to first line management

Corporate social responsibility

Managing Stakeholders expectations

Understanding organisational culture, values and behaviour

Understanding team dynamics

Management report writing

Management and leadership influencing skills

Promoting equality and diversity

Level

3

3

3

3

3

Level

3

3

3

3

3

3

3

3

3

3

3

3

3

Credits

6

6

6

6

6

Credits

6

6

7

6

6

6

6

7

7

7

7

7

7

9

Relationship to National Occupational Standards (NOS) for Management and Leadership

Unit No.

3001V1

3002V1

3003V1

3004V1

3005V1

3006V1

3007V1

3008V1

3009V1

3010V1

3017V1

3018V1

4002V1

4003V1

4004V1

4005V1

4006V1

4008V1

NOS Units

LAA1, LAA2, LAA3, LBA2, LBA9, LDD1, LDD3 LDB9, LEB1

LBA9, LDA1, LDB2 LEA3, LEB2, LEB

LCA2, LCA3, LCA4, LDA1, LDD2, LFD2 LFD3, LFE5

LDB5, LEC2, LEC4, LEC5

LBA2, LBA3, LDB3, LDB4, LDC1, LDC2, LDC5

LDA1, LDA2

LDB3, LFE1, LFE2, LFE3, LFE4, LFE5

LDA6, LDA7, LDB4, LDB8, LDC5

LDB5

LAA1, LAA2, LBA1, LBA2, LBA3, LBA7, LBA8, LDB1, LDB4

LAA1, LAA2, LDC5, LDD1, LDD2

LBB3, LEB4

LDD2, LFD2

LBA8

LBA3, LDB1, LDB6, LDB8

Not covered

LAA1, LBA3, LDB1

LBA7

Equivalences

CMI qualifications at QCF Level 3 portray practical skills and competences that are rated in academic terms as being comparable to GCE AS/A Levels.

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These qualifications are for the development of the role and skills of managers. These qualificationsaim to develop personal management capabilities, make effective use of information in decisionmaking, operations and the development of the skills in managing people.

Learner Level

Although the qualifications can be offered to learners from age 18, in practice the majority of learnersat this level would be expected to be over 19 years of age.

Accreditation Dates

These qualifications are accredited by Ofqual from 1st September 2013, and the operational start datein CMI Centres is 1st January 2014. The accreditation ends on 31st August 2018.

Develop core management skills such as managing resources, recruitment and information management.

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CMI Level 5 Award in Management & Leadership (RQF)

Learners need to complete any combination of units to a minimum of 6 credits to achieve this qualification

CMI Level 5 Certificate in Management & Leadership (RQF)


CMI Level 5 Diploma in Management & Leadership (RQF)


Unit No.

5001V1

5002V1

5003V1

5004V1

5005V1

5006V1

5007V1

5008V1

5009V1

5010V1

5011V1

5012V1

5013V1

5020V1

5021V1

5022V1

Unit Name

Personal development as a manager & leader

Information based decision making

Managing team and individual performance

Practices of resource management

Meeting stakeholder and quality needs

Conducting a management project

Organisational financial management

Conducting a marketing plan

Project development and control

Planning for development

Managing recruitment, selection and induction

Being a leader

Leadership practice

Introduction to management and leadership

Operational risk management

Organisational corporate social responsibility

Level

5

5

5

5

5

5

5

5

5

5

5

5

5

5

5

5

Credits

6

7

9

7

6

10

9

9

6

6

7

7

7

7

7

7

12

Grade A

Grade B

CMI Level 5 Extended Diploma in Management & Leadership (RQF)

Learners need to complete all Group A units, a minimum of 7 credits from Group B and anycomination of units to a minimum of 19 credits from Group C. Learners need to complete a total of 62 credits to achieve this qualification

Unit No.

5001V1

5002V1

5004V1

5005V1

5006V1

Unit No.

5003V1

5012V1

Unit Name

Personal development as a manager & leader

Information based decision making

Practices of resource management

Meeting stakeholder and quality needs

Conducting a management project

Unit Name

Managing team and individual performance

Being a leader

Level

5

5

5

5

5

Level

5

5

Credits

6

7

7

6

10

Credits

9

7

Grade C

Unit No.

5007V1

5008V1

5009V1

5010V1

5011V1

5013V1

5020V1

5021V1

5022V1

6002V1

6003V1

6004V1

6005V1

6007V1

6008V1

Unit Name

Organisational financial management

Conducting a marketing plan

Project development and control

Planning for development

Managing recruitment, selection and induction

Leadership practice

Introduction to management and leadership

Operational risk management

Organisational corporate social responsibility

Ethical organisational management

Planning a change process

Leading equality and diversity

Developing and managing networks

Managing ideas and innovation

Managerial decision making

Level

5

5

5

5

5

5

5

5

5

5

5

5

5

5

5

Credits

6

9

6

6

7

7

7

7

7

7

7

7

7

7

7

13


Unit No.

5001V1

5002V1

5003V1

5004V1

5005V1

5006V1

5007V1

5008V1

5009V1

5010V1

5011V1

5012V1

5013V1

5020V1

5021V1

5022V1

6002V1

6003V1

6004V1

6005V1

6007V1

6008V1

NOS Units

LAA1, LAA2, LDB7, LDB9, LEB1

LDB5, LDD6, LEC2, LEC3, LEC4, LEC5

LBA3, LDA6, LDA7, LDB4, LDC5

LBA9, LEB2, LEB3

LDD2, LFE1, LFE2, LFE3, LFE4, LFE5

LEC5, LFA5

LEA1, LEA2, LEA3, LEA4

LBA4, LFB1, LFB2, LFB3

LFA5

LDA1, LDB4, LDC1, LDC2

LDA1, LDA2, LDA3

LAA1, LBA2, LBA3, LBA8, LDD6

LAA1, LBA8

LAA1, LAA2, LDA2, LDB4, LDC5, LDB9, LEC5

LBB1, LEB1

LBB3, LEB4

LBA4, LBB3, LEB4

LCA2, LCA3, LCA4, LCA5

LBA7, LBA8

LAA3, LDD2, LDD3, LDD4

LCA1

LDB5, LDD6, LEC2, LEC3, LEC4, LEC5

Equivalences

CMI qualifications at RQF Level 5 portray practical team leading skills and competences that are rated in academic terms as being comparable to Foundation Degrees and Higher National Diplomas (HND).

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These qualifications are designed for managers who have the authority and personal inspirationto translate organisational strategy into effective operational performance. The qualificationsrequire managers to build on their strategic management and leadership skills and to focus on the requirements of implementing the organisation’s strategy.

Learner Level

Although the qualifications can be offered to learners from age 18, in practice the majority of learners at this level would be expected to be over 19 years of age.

Accreditation Dates

These qualifications are accredited by Ofqual from 1st September 2013, and the operational start date in CMI Centres is 1st January 2014. The accreditation ends on 31st August 2018.

For Directors and Senior Managers who have the responsibility to translate organisational strategy into effective performance.

15



CMI Level 7 Award in Strategic Management & Leadership (RQF)


CMI Level 7 Certificate in Strategic Management & Leadership (RQF)


CMI Level 7 Diploma in Strategic Management & Leadership (RQF)


Unit No.

7001V1

7002V1

7003V1

7004V1

7005V1

7006V1

7007V1

7008V1

7009V1

7010V1

7011V1

7012V1

7013V1

7014V1

7021V1

7022V1

7023V1

Unit Name


Developing performance management strategies

Financial management

Strategic information management

Conducting a strategic management project

Reviewing organisational strategy plans and performance

Financial planning

Developing a marketing strategy

Strategic project management

Implementing organisational change strategies

Strategic planning

Strategic human resource planning

Strategic leadership

Strategic leadership practice

Introduction to strategic management and leadership

Developing risk management strategies

Strategic corporate social responsibility

Level

7

7

7

7

7

7

7

7

7

7

7

7

7

7

7

7

7

Credits

6

7

7

9

10

9

6

6

6

7

9

8

7

7

10

9

9

Grade A

Grade B

Unit No.

7001V1

7002V1

7003V1

7004V1

7005V1

7006V1

Unit No.

7007V1

7008V1

7009V1

7010V1

7011V1

7012V1

7013V1

7014V1

7021V1

7022V1

7023V1

Unit Name

Personal leadership development as a strategic manager

Developing performance management strategies

Financial management

Strategic information management

Conducting a strategic management project

Reviewing organisational strategy plans and performance

Unit Name

Financial planning

Developing a marketing strategy

Strategic project management

Implementing organisational change strategies

Strategic planning

Strategic human resource planning

Strategic leadership

Strategic leadership practice

Introduction to strategic management and leadership

Developing risk management strategies

Strategic corporate social responsibility

Level

7

7

7

7

7

7

Level

7

7

7

7

7

7

7

7

7

7

7

Credits

6

7

7

9

10

9

Credits

6

6

6

7

9

8

7

7

10

9

9

16

CMI Level 7 Extended Diploma in Strategic Management & Leadership (RQF)

Learners need to complete all Group A units and any comination of units to a minimum of 18 credits from Group B. Learners need to complete a total of 66 credits to achieve this qualification

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Unit No.

7001V1

7002V1

7003V1

7004V1

7005V1

7006V1

7007V1

7008V1

7009V1

7010V1

7011V1

7012V1

7013V1

7014V1

7021V1

7022V1

7023V1

NOS Units

LAA1, LAA2, LBA1, LDB9

LDB4

LEA1, LEA3, LEA4

LEC1, LEC2, LEC4, LEC5

LFA5

LBA4, LBA5

LEA2, LEA3, LEA4, LBA6

LBA4, LFB1, LFB2, LFB3

LFA5

LCA2, LCA3, LCA4, LCA5

LBA1, LBA5, LBA6

LDA1, LDA2, LDA4, LDA6, LDA7

LBA1, LEB4, LBB4

LBA1

LAA1, LAA2, LFB1, LFB2, LFB3, LEC5

LBB1

LBB3, LBB4

Equivalences

CMI qualifications at RQF Level 7 portray practical skills and competences that are rated in academicterms as being comparable to Master’s Degrees, Integrated Master’s Degrees, Postgraduate Diploma,Postgraduate Certificate in Education (PGCE) and Postgraduate Certificates.

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TIME LIMITS

There is no fixed time limit to complete qualifications.

1 unit = a minimum of 60 hours learning time1 credit = 10 hours of distance learning time

Award

– Full time study, approximately two weeks– Part time study, approximately one month to two months

Certificate

– Full time study, approximately one month– Part time study, approximately three to six months

Diploma

– Full time study, approximately three weeks– Part time study, approximately six months to nine months

Extended Diploma

– Full time study, approximately six months to nine months– Part time study, approximately fifteen to eighteen months

However, typical estimates apply:

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QUALIFICATION DELIVERY

Leadership and Management Training Provider

KnowledgeBrief Limited is an Approved Centre to deliver Chartered Management Institute (CMI) Qualifications as regulated by Ofqual.

Advanced Management Platform

Courses are delivered primarily via KBProfessional® Advanced Management Platform (KBPRO®), although Learning Seminars are occasionally facilitated by KnowledgeBrief to support learning outcomes. All learners will be issued with a username and password to the KBProfessional® Advanced Management Platform – this will be used to create an individual profile and to record and capture the full learner journey.

Learning Materials

KnowledgeBrief proprietary learning materials are provided for CMI qualifications and the respective content is mapped to the appropriate study units in pursuit of either, an Award, Certificate, Diploma or Extended Diploma.

All of the information required to successfully complete a qualification is available from theKBProfessional® Advanced Management Platform. The learning materials represent the basic reading only for each qualification. Further reading is referenced within the content.

In addition, learners can choose to become a CMI Studying Member. Studying Membership offersaccess to additional learning materials including the CMI Management Direct portal, the ManagementToday magazine and other resources. See this page for the benefits on offer from CMI to studyingmembers: http://www.managers.org.uk/practical-support/study-support

Assessment Feedback and Storage

Continuous access to support from a suitable tutor is provided for the duration of study. Once a learner’s ongoing work has been uploaded and submitted via KBProfessional® Advanced Management Platform, or send by email to tutor, KnowledgeBrief will provide a response within two weeks.

Once a learner’s final assignment for a unit has been uploaded and submitted via KBProfessional®Advanced Management Platform, the turnaround time for assessment is up to 4-6 weeks.

Work will be assessed against the learning outcomes for each unit as specified by the CharteredManagement Institute, using the relevant Assessment Criteria.

KnowledgeBrief will store and protect work on a secure online environment.

KnowledgeBrief's responsibilities.

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QUALIFICATION DELIVERY

Self Study

It is expected that learners will actively pursue study on a self-led basis, however there are alsocalendar reminder options in each study unit on KBProfessional® Advanced Management Platform.

With qualifications, the more a learner puts in, the more they get out. To truly take advantage of thebenefits, it is important for learners to engage fully with the materials recommended for each studyunit and to focus on how the techniques, theories, methods, models and tools suggested could apply in a business environment.

The Assignment Brief and Good Practice Guide will focus on this practical, real world application for business benefit. In our view, the qualification and CV points are important, but it is what learners do with the knowledge gained, that really counts.

Assurance on the Authenticity of Work

All learners under a KnowledgeBrief programme are required to agree to the full terms and conditions of using the KBProfessional® Advanced Management Platform and learning materials, including but not limited to copyright infringement and online discussion usage. Learners are asked to accept KnowledgeBrief’s terms and conditions during the online enrolment process.

Acceptance of all terms and conditions will be formally requested, however if not received will bedeemed as understood, accepted and binding after 7 (seven) days of receipt.

As part of the terms and condition of undertaking a KnowledgeBrief learning programme, learnersautomatically verify that all work undertaken and submitted is their own original work. Plagiarism is a very serious offence. Learners will be required to declare a statement of authenticity at the time of assignment submission for each unit.

Any work found to be plagiarised will constitute a breach of policy and will be rejected. Learners willnot be allowed to apply for, or undertake any further work or use any of KnowledgeBrief’s learningmaterials or platforms. Any Qualifications awarded will be rescinded and no refund will be available. A full report will be made to the Chartered Management Institute and there will be the right to appeal.

New learners, or those unfamiliar with the standards of academic study, should familiarise themselveswith the meaning of plagiarism. KnowledgeBrief reserves the right to use any methods it deemsappropriate to ensure the originality of work submitted to the portal.

Learner responsibilities.

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ASSESSMENT METHOD

Assessment is via a blend of written work, learning seminars, integrated work activities includingpresentation to peers or colleagues, and tutor discussion. Of these only the written assignment is actively assessed by tutors and is mandatory for all learners and for all units. Although optional,KnowledgeBrief recommends the other methods of assessment as means of enriching the learningexperience and assuring learners take the most insight and value from KnowledgeBrief qualifications.

Mandatory Written Assignment

For each unit studied, learners will be required to produce a 2,500 – 3,500 word assignmentdemonstrating their grasp and appreciation of the concepts underpinning the learning outcomes of the unit.

The requirements and instructions for the written work are set out in the Assignment Brief and Good Practice Guide within each unit on the KBProfessional Advanced Management Platform.

In their written work, learners will be encouraged to discuss the strengths and weaknesses of the concepts studied for the unit, discuss case studies from industry, reflect on their own organisation (where relevant) and reference other course materials that are useful in achieving the Learning Outcome.

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Learners are encouraged to produce a reflective statement of around 300 words that describes the value to them and their organisation of undertaking the qualification. This statement is not formally assessed but may be discussed during the end of qualification discussion with their tutor.

The purpose of the reflective statement is to encourage personal reflection and personal actionon the part of the learner to benefit their own performance and their organisation, which may havefunded the qualification.

Optional Learning Seminars

Learners may be invited to take part in learning seminars covering concepts relevant to the unit/sthey are studying. The costs of these seminars are additional to the cost of the qualification and theseminars are optional. Learners who attend additional seminars would be encouraged to referencethe content of, and what they learned at the seminar/s in their written assignment/s.

Optional Presentation to Peers/Colleagues

Learners are encouraged to produce a short presentation on the key concepts studied during the unit and their relevance to the continued improvement of their own performance in their current or desired future role and the performance of their organisation.

The act of producing a brief presentation can be a good way of ensuring the learner has fullygrasped the essence of concepts and how they apply in the real world. The act of preparing forand presenting findings to colleagues or peers is a valuable exercise in building and clarifying an argument or point of view.

Tutor Feedback

Learners will receive feedback on their work via email, telephone and potentially at face to facemeetings during KnowledgeBrief seminars, as appropriate to the individual’s requirements.

Work Assessment Criteria and Learning Outcomes

Work will be assessed by KnowledgeBrief tutors and a pass or fail will be awarded according to whether the learning outcomes required by the study unit have been met.

KnowledgeBrief tutors will refer to the Assessment Criteria linked to each Learning Outcome and examine whether written work meets each outcome and criteria.

It is essential that learners study the Assignment Brief and Good Practice Guide for each unit at thebeginning of study and regularly thereafter to ensure ongoing studies and written assignments focus on and demonstrate clear evidence of meeting each learning outcome and criteria.

All work must be submitted in the English language.

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In addition to the specific Assessment Criteria in each unit, the learner’s work must be:

– accurate, current and authentic– relevant in depth and breadth

Work must also show:

– clear grasp of concepts– ability to link theory to practice, and– ability to communicate clearly in the relevant discipline at the expected level for the qualification.

Assignment Submission

As KnowledgeBrief operates a predominantly online, distance learning model, all work is submittedvia the KBProfessional® Advanced Management Platform and includes an automatic email, alertingyour tutor to your progress.

It is possible to submit early drafts of written work for interim guidance from tutors, before submitting final work. Interim assessment is encouraged, particularly for learners undertaking multiple units.

Response time for a final assessment will depend upon whether it applies to an Award, Certificate, Diploma or Extended Diploma and KnowledgeBrief reserves the right to vary these. However, an approximate timeframe will be supplied upon submission.

Individual units may be awarded a pass or fail and learners will be provided with feedback and the opportunity to resubmit.

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Types of Support

KnowledgeBrief’s predominantly online, distance learning model offers support for individuals at times that suit them.

Upon enrolling for a unit, an online form is provided that prompts learners to make contact with a KnowledgeBrief tutor. Any questions or advice can be obtained directly from the KBProfessional®Advanced Management Platform. KnowledgeBrief tutors can also be reached via email at any time or by phone, via booked time slots.

KnowledgeBrief from time to time, organise facilitated Learning Seminar sessions to support learningoutcomes. The frequency and timings of these sessions vary with demand from the current cohort of learners and the focus of their studies. Learning Seminars will be advertised via the portal and email in sufficient time to allow learners to apply to attend and places will be allocated on a first come, first served basis.

Service Level Agreements

We are committed to responding to learner queries as promptly as possible. Should online support not be available for any reason, we can be contacted via telephone on 020 7704 7636. Whilst we will endeavour to answer all questions immediately, if for example a tutor is unavailable, it may be necessary to schedule another time for the query to be answered in full by phone or email. Our expected response time in such a situation will be clarified at the time of the support request being made.

Contact Information

For any questions, or if anything is not clear about learner responsibilities on a KnowledgeBriefProgramme, clarification must be sought by contacting KnowledgeBrief via any of the followingmethods:

By post:

KnowledgeBrief Limited48 Warwick StreetLondonW1B 5AW

By phone:

+44(0)20 7704 7636

By email:

[email protected]

LEARNER SUPPORT

25

GLOSSARY OF TERMS

Command Word

Assessment Criteria

Assignment Brief and Good Practice Guide

CMI

Credit Value

Learning Outcomes

Learning Time

National Occupational Standards (NOS)

Ofqual

Qualifications and Credit Framework (QCF)

Qualification Reference Number

Explanation

Provides learners with a framework of how work will be assessed and whatthey need to do to achieve the qualification.

Learners will find one document per unit that is studied. The document gives guidance to learners on meeting learning outcomes and points out many of the relevant sources needed to produce a successful report.

The Chartered Management Institute (CMI) is an accredited professional institution for management based in the United Kingdom, dedicated to promoting the highest standards in management and leadership excellence.

Specifies the number of credits that will be awarded to a learner who has achievedthe learning outcomes of the unit. The credit value of the unit will remain constant in all contexts, regardless of the assessment method used or the qualification(s) to which it contributes. Learners will only be awarded credits for the successful completion of whole units. (One credit is awarded for those learning outcomes achievable in 10 hours of learning time).

Statements that describe what a learner will be able to do as a result of takingthe qualification.

Is a notional measure of the amount of time a typical learner might be expected totake to complete all of the learning relevant to achievement of the learning outcomes in a given unit. Learning time includes activities such as directed study, assessment, tutorials, mentoring and individual private study.

National Occupational Standards (NOS) are statements of the standards of performance individuals must achieve when carrying out functions in the workplace,together with specifications of the underpinning knowledge and understanding.

The Office of Qualifications and Examinations Regulation (Ofqual) regulates qualifications, examinations and assessments in England and vocational qualifications in Northern Ireland.

The Qualifications and Credit Framework (QCF) is a new credit transfer system which has replaced the National Qualification Framework (NQF). It recognises qualifications and units by awarding credits. Since each unit has a credit value and the credits can be transferred, the system gives the learners the ability to get qualifications at their own pace.

The number allocated to the qualification by the Regulator at the time of accreditation, which confirms that this is a fundable qualification on the QCF.

CMI LEARNER HANDBOOK 2018

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