news : ............................................................................ 2The fuTure of CMMS ..................................................... 2renewable energieS : bP Solar .................................. 2CoSwin in The reunion iSlandS .................................. 2

Technology & InnovaTIon ............................... 3new : MTV ...................................................................... 3

headlIne : dcns ............................................4 & 5

InTernaTIonal ................................................. 6China in foCuS ............................................................... 6 TuniSia : renewable energieS .................................... 6Senegal : TerTiary SeCTor ........................................... 6MoroCCo : CoSwin, The MarkeT leader ..................... 6

PeoPle and skIlls ............................................ 7ldC ................................................................................... 7 China ............................................................................... 7

UPcoMIng daTes ................................................ 8SiVeCo in figureS ........................................................... 8 in PraCTiCe & good To know ........................................ 8

October/November/Decembern°. 02 - 2009cMMs news

The CMMS newsletter from Siveco Group

Headline

Pages 4 & 5.

DCNS: the CMMS in vogue!

DCNS, the European leader in the Na-val Defence sector is moving towards one of its most important contracts so far. The contract is to supply four con-ventional submarines to the Brazilian navy.

a major contract for four new scor-pion submarines was signed during the visit of the French president to Brazil at the beginning of septem-ber.

after the sales of two new subma-rines of this type to Chilli, two to Ma-laysia and six to india, the success of this type of vessel is assured.

The French group dCns will build the four submarines for the Brazil-ian navy under the scope of an ex-change of technology. The subma-rines will be a mix of scorpion and Barracuda types. The boilers for the

engines will be designed and build in Brazil. dCns will work on the de-sign and construction of the hulls. They will also assist Brazil with the construction of their first nuclear at-tack submarine.

The remarkable operational perfor-mances of the scorpions and the

qualities of its combat systems make the submarine the word reference for conventional submarines.

The maintenance of the assets (armed ships and surface vessels) is subject to a high level of security. To ensure its good management, the Coswin 7i solution has been de-

ployed to the MCO department (Main-tain in Operational Condition).

Coswin will be used for everything that comes under the responsibility of dCns which includes maintenance of sur-face vessels, nuclear attack submarines and ballistic missile submarines.

One of four Brazilian scorpion submarines sold to the Brazilian navy.

THe CMMs OF TOMOrrOw

Laurent Crétot, the Product manager of Siveco Group shares his thoughts on three important questions.

what have been the most important developments in CMMs over the last few years ? Can the implementation of a CMMs solution help industries face down the current financial crisis and what challenges lie ahead of us in the future?

ediTOHélène Fernandez

Managing editor

siveco group has been providing CMMs ser-vices to its clients for nearly 23 years now. Our mission is to provide a comprehensive package that contains an innovative solu-tion adapted to business needs with the minimum of operation and maintenance costs.

siveco invest a great deal in research and development and make significant efforts to increase competitivity. we have a strong r&d team that enable us to meet this daily requirement. The innovations and realisa-tions of all the entities of siveco group have made their mark on the history of CMMs.

For example, we are proud to present a pre-view of the first knowledge platform dedi-cated to maintenance. we have worked with our partner, idsl, to produce a collaborative maintenance tool. it is the first data centre of this type. read more on page 3.

we hope that you find this issue of our new letter interesting and informative. Please visit our stand at the Maintenance expo 2009 or visit our website www.siveco.com for more information.

sUMMary

Page 2.

newsleTTer CMMS NEWS newsleTTer CMMS NEWS

Brief Renewable Energies

BP Solar selects Coswin 7i as their CMMS

apex BP solar is one of the main play-ers in the French photovoltaic industry. They specialise in the conception and re-alisation of photovoltaic turnkeys (ready to use systems). The company is active in three significant market segments:

- individual systems – systems ready to connect to electricity networks in France and French departments and territories overseas.

- investment and production – large projects involving solar power plants on the roofs of buildings or on the ground.

- large accounts with industrial devel-opment agencies – generators to pro-vide electricity to isolated sites in africa (pumps, telecommunications, health, schools, airports, marine, TV relays etc).

Coswin 7i renewable energies was se-lected as the best software to manage the maintenance needs to their equip-ment and sub contracted work.

Industry

Agro-industrial Maintenance:Coswin in the Reunion Islands

Urcoopa was founded in the reunion islands in 1982 by four agricultural co-operatives that wanted to produce ani-mal feed and support the growth of the islands. The group aims to develop the agro-industrial production capability of the islands.

They chose Coswin 7i Basic industries to standardise their maintenance sys-tems enabling them to increase their productivity while reducing their main-tenance and supply costs.

news

The fUTUre of cMMs

Mtv is an innovative platform ena-bling technicians to capture, share and build know-how. Best practices? They can be built rapidly as a Mtv multimedia document is circulated amongst specialists to ensure the best expertise is created and always available.

Mtv is a product of idsl a swiss com-pany, developed in conjunction with siveco group.

“This is really new: probably one the most innovative tool that I have seen in maintenance for 30 years” – an early user of Mtv.

The purpose of Mtv is simple: to pro-vide to the technician exactly the ri-ght expertise or know-how whenever and wherever he needs it.

Mtv means the digital delivery of highly specific, appropriate know-how and in any media: video, photo, audio, illustrations, text, pdfs...

Mtv means that for every problem the technician will have exactly the know-how he needs. Mtv is not goo-gle, which often gives you pages & pages of information must be exami-ned, sorted, discarded or accepted. Mtv is targeted and precise.

where does the Mtv know-how come from? The technicians themselves!

Mtv works on all of them (provided they can run the Mozilla browser).

The advantages

The benefits of Mtv are many: lost time is now converted into highly productive work, time searching for information is eliminated, diagnosis and problem solving is speeded up, the first time fix works every time. it means faster repair times, less down-time and higher equipment reliabi-lity.

Technicians can now effectively share their experience, build expertise and create best practices easily. good work now be instantly recognised and rewarded.

with know-how centralised and ca-pitalised, training and transfer of knowledge becomes easy and effi-cient.

How much does it cost?

How much does Mtv cost? around €1 per day per technician. You will get all of that back and more from the effi-ciencies. in fact, if you have a CMMs application (or erP such as saP) you will find that Mtv will reduce your cost of ownership, even after equipping technicians with netbooks. There will be significatively less paper work orders, more pertinent information, higher productivity and efficiencies.

The technology

Mtv is a next generation platform composed of 3 basic technologies:

1. The Mtv know-how capture softwa-re: it allows you to document with a quick photo and annotation, or a di-gital sketch, take a video, or simply record comments by audio or text.

2. The Mtv server & networking technologies: the platform of “cloud computing*” (or local ser-ver) for the networking (mutuali-sation) of know-how & its delivery.

3. The Mtv integration tools: Mtv can be plugged into Coswin (or any eaM/CMMs system to enhance total main-tenance effectiveness and efficiency.

There is one more technology: the portable computer. This section of the market, the size that is between the smart phone and the laptop was revolutionised a few years ago with the introduction of the netbook.

The netbook is just as its name im-plies, it is so designed that all the expensive processing elements are removed in favour of a device-web server relationship. This means net-books are extremely cheap, starting at £150 or €200. There is now a wide choice of devices on the market, there are even strong indications that ap-ple will soon market their own device.

Mtv is a service, there are no capital costs no investments to consider. it is a switch-on service (and can just as easily be switched off). request your free trial today!

Call us today for a link to try out Mtv yourself!

www.maintenance.tv

Cloud computing* is the provision of dynami-cally scalable resources as a service over the Internet on a utility basis. Users need not have knowledge of, expertise in, or control over the technology infrastructure in the «cloud» that supports them.

new

M.tv a platform for networking know-how

17th to 20th NovemberParis nord Villepinte - Hall 6

Come and meet the siveco team at the salon Maintenance expo 2009.

demonstrations of all the Coswin 7i CMMs products and solutions can be seen at our stand M21 in Hall 6 with previews of upcoming products in-cluding the new ‘cloud-based’ solu-tion Maintenance.tv.

The Maintenance Expo is the largest indus-trial subcontracting exposition in the world.

More : www.maintenance-expo.com www.siveco.com

Maintenance expo 2009

Technology & InnovaTIon

ProdUcTs

What have been the most impor-tant developments in CMMS over the last few years (technology, use, deployment etc)? Laurent Crétot : The most important change that has revolutionised the world of CMMs is the development of native internet architecture. CMMs has become a web based tool that can be accessed remotely without the need for any middleware. Users can have secure access to any required information via any standard web browser. with a “full web” solution the deployment of a CMMs application is very simple. it is only necessary to use the server to update or modify the installation. This provides a huge advantage to companies that work on multiple sites. Operating costs are re-duced and it is possible to access ad-ditional services.another important technological change is the development of mobile devices such as Pdas, tablet PCs and smartphones. CMMs systems have adapted to make good use of these products. The solution that we have developed called Coswin Mobile al-lows remote access to data via a num-ber of mobile devices. Technicians are able to send and receive data and synchronise directly from their mo-bile device, wherever they are work-ing. This means that considerable amounts of travelling time can be saved. More data can be recorded and the technicians receive updated data immediately. This leads to increased productivity through improved quali-ty of operations and financial savings.also, CMMs systems have become autonomous. it is no longer neces-sary to install the software on client workstations. iT departments can save a lot of time on administration of the software as it can now be inte-grated as part of their ldaP system.with Coswin, the Java interface allows the workstations are updated auto-matically when the user connects with no action needed from the iT de-partment or network administrator. The HTMl interface is not dependant of a client workstation at all. it is run completely inside a web browser and can be accessed from anywhere with a workstation that has a web browser installed on it. The only requirement is that there is a connection to the ap-plication server. integration with the ldaP system of a company means that all the access methods and rights can be managed at a single level which makes it easier for the iT ad-ministrators to achieve their security requirements.

Faced with the current financial cri-sis, what help can a CMMS offer to a company?L. C : a powerful reporting tool makes it possible to have real time updates on production activities. The creation of reports that can give clear and precise

assessments of the performance and condition of assets can help a compa-ny to define and realise strategic and financial objectives. siveco group pro-vides a wide range of pre-defined re-ports along with the tools required to modify them or to create entirely new reports. The cock-pit indicators and Coswin Business in-telligence decision analysis tools are essential for both managers and tech-nicians. we have tried to make things as simple as pos-sible for the users. everything that can be managed by the software is. The user only needs to enter information about the work that has been carried out. They no longer need to spend their time preparing and consolidat-ing data for reports. One of our clients has reported an extra availability of between 4 and 10 days per technician per month after implementing Co-swin. The automated tasks within the program can be configured to siveco Product Manager, carry out tedious and time consuming processes such as archiving transactions and creat-ing maintenance plans automatically. These and other such repetitive tasks often don’t require human expertise once they have been clearly identified and defined. Today, CMMs applications are no lon-ger simple databases that contain lists of equipment to be maintained. They are true profit centres that manage all maintenance activities including stocks, purchases, personnel, preven-tative maintenance plans and instruc-tions and much more. They increase the availability, reliability and produc-tivity of equipment. The aim is to have one piece of software that can man-age everything.

And what will be the important is-sues in the future (increased mobil-ity, sustainable development, more

customisability)?L.C : automated infor-mation: the informa-tion must be made more available to the user. it should get to them without them having to go looking for it. That is what we are aiming to achieve with the next version of Coswin 7i. This can be done by making it possible to program automatic reporting on certain events. a

report can be generated daily, but if, for example a certain number of incidents have been reported for that day the re-port will be generated and also emailed automatically to nominated members of staff. They no longer have to check the report to see if it is interesting. The criteria of interest have already been defined in the program. if they receive it, it is because it is interesting. another trend that will be found in the CMMs of tomorrow is the dematerialisation of know-how and of software by the management of knowledge and by the development of collaborative methods. CMMs solutions will estab-lish systems for sharing knowledge (standards, procedures, legislation, know-how, technical details, etc.) and make it possible to pool the expertise of technicians for the benefit of all. Fi-nally, new decision-making methods will need to be developed according to emerging constraints like green taxes and carbon taxes. The CMMs of tomorrow will have to adapt to things such as the changing market econo-my, legal framework, organic market, etc.

inTerView

3 iMPorTanT queSTionS for The SiVeCo ProduCT Manager, laurenT CréToT

2 3

hall 6stand M 21

focus on M.tv technology

1. Mtv means capturing know-how in any media 2. Mtv means each technician is connected to a centralised

server of essential know-how

For more information about Mtv, please

contact us by phone on 01 30 45 98 80 or

by email at contact@siveco.com

3. Mtv is a cloud computing service, €1 per day, connect it

to Coswin or any other eaM/CMMs

Laurent Crétot has been Product Manager for SivecoGroup since 1997

A good CMMS must include all the tool necessary to manage all aspects of maintenance. There should be no need to use additional software to manage planning or conformities etc.

newsleTTer CMMS NEWS newsleTTer CMMS NEWS

about dcns The DCNS Group is the Europe-

an market leader for Naval De-

fence Systems. Their prime role

is the maintenance and support

of armed vessels. The group

operates independently using

their own methods of develop-

ment, marketing and produc-

tion and the facilities of selected

partners. DCNS are experts in

naval architecture. They design

and engineer major systems for

armed vessels and manage con-

struction sites that are used for

assembly and integration. They

also construct machinery for

specific tasks and provide op-

erational service support.

In France, DCNS provide innova-

tive support to the French Navy

and ensure that the active fleet

is maintained in operational

condition. They are responsible

for the maintenance of nuclear

attack submarines, nuclear bal-

listic missile submarines and

the support infrastructure that

goes with them, both marine

and land-based. They also man-

age the periodic maintenance

and repair of the aircraft carrier

‘Charles de Gaule’.

Throughout the world DCNS

responds to local needs with

the application of strength and

technology. Among other ex-

amples of their clientele there is

the Singapore frigate ‘Horizon’

and the Malaysian Scorpion

submarine.

headlIne

focUs on ... The naval and MarITIMe IndUsTrIes

The siaM project (système informa-tisé d’aide à la Maintenance), which involves monitoring and work in coastal waters, covers a variety of actions put in place to support the new ‘division services’; a unique in-formation system used to manage the maintenance data necessary for the many different operations of the MCO department.

it consists of a framework that cov-ers the “business” needs for the overall management of mainte-nance activities (consultation of technical reference material, main-tenance management, preparation and follow-up of works).

The objectives of Project SIAM

The implementation of a CMMs tool for maintenance management op-erations enables dCns to define the

technical contents for a maintenance project. it also makes it possible to capitalise on the data collected fol-lowing the completion of work.

They can use the collected data to find ways of improving their maintenance plans and so improve availability of assets and reduce maintenance costs and to track and audit the decisions made.

it will be used to implement MCO contracts with the division services. These contracts will cover preventa-tive maintenance work, corrective and supplementary maintenance work, evolution of installations and materi-als and also the testing of equipment.it is not sufficient for dCns just to fol-low their maintenance plan verbatim.

it must be possible for them to be able to verify the pertinence of the

plan and make adjustments depend-ing on the context, conditions of use and observations made.

decisions on what to include in the maintenance plan are based on an analysis of historic data linked to the asset in question. Costs and availabil-ity of the asset are asset are also taken into consideration.

By analysing the trends and func-tional deviations dCns are able to continually im-prove their meth-ods of operation.

Preventative work

Project sIaM

Under the scope of Project SIAM, DCNS required THALES to conduct stringent tests in order to ensure that Coswin 7i was able to meet their very high speci-fication requirements.

The tests were conducted in decem-ber 2008 at the dCns site in Toulon. adrian nica from siveco worked with Thalés staff to test an installation of Coswin version 7.3.4 HTMl on a plat-form with the following characteris-tics:

• 1 Windows Server 2003 R2 US with 1, 3ghz CPU and 2gb of raM (for ras Xi r2)

• 1 Linux Red Hat Enterprise 5.1 server with 2, 3ghz CPUs and 4gb of raM (for JBoss 4.2.2)

• 1 SOLARIS 10 on a SUN E25K server (for Oracle 10.2.0.3)

The Oracle database was loaded with data for 500,000 assets distributed among 10 different zones, 110,000 items, 17,000 suppliers and 2,500 work orders. Tests were made to mea-sure the response times for the four following scenarios.

• Topographical Details (assets and equipment)

• Equipment and asset structures• Management of work orders• Item detail files

The results measured for each test were judged to conform well to the technical requirements specified for Project siaM by dCns. The siaM proj-ect manager from THales comment-ed that “The results of the tests are very satisfactory, particularly because the specifications of the test platform

are well below what will be used in production.”

Following the results of the load tests it was then possible to further opti-mise the application to improve the performance of the dCns installa-tion.

load TeSTing aT dCnS

Toulon SiTeorders are created automatically according to the predefined main-tenance policy associated with each asset.

dcns : the cMMs in vogue!DCNS has chosen to use a single

CMMS tool in order to optimise the

management of their assets, both

marine and land-based, as well as

their new constructions and activi-

ties. For DCNS, 30% to 40% of the

group’s activity is dependent on

the MCO department who are re-

sponsible for keeping the vessels

of the French navy in a seaworthy

and operational condition. Their

role is to optimise the mainte-

nance costs of the Navy installa-

tions and to ensure the availability

of all assets.

Siveco group have been working

closely with ThaleS, to put in

place a Coswin 7i hTMl solution

for dCnS, a major maintenance

contractor specialising in naval

defence systems in europe.

Coswin will be installed in the

MCo department (Maintien

en Condition opérationnelle

or Maintain in operational

Condition in english) of dCnS

and used to manage the

maintenance of surface vessels,

nuclear attack submarines and

ballistic missiles for the french

navy.

DCNS, the European market leader in the Naval Defence sector, has chosen to use Coswin 7i for the management of their fleet and its infrastructure.

Why did they choose Coswin 7i?

dCns made the decision to use Co-swin 7i in June 2008.

For them, the main advantages of us-ing this software is that it is able to meet the high technical requirements of their information system, it cov-ers their full range of their functional needs and can be reconfigured and paramtered to meet their changing needs in the future.

The HTMl version of Coswin 7i will be installed for the MCO department (Maintain in Operational Condition). it will be used predominantly to man-age the maintenance of surface and sub-surface vessels. The software cov-ers the following functional needs: management of corrective work submitted via staff or user requests. Planning of preventative work in function of various calendar criteria. development of case specific, tech-nical procedures following a break-down. distribution and organisation of construction tasks. assignment of work orders according to cost, down-time and quality control. Preparation and scheduling of work and also the follow-up of completed work and the closure of construction projects.

Coswin 7i can interface with other software that is used by dCns for a

variety of things including task man-agement, stocks, purchases and doc-umentation.

The CMMs will be used to implement MCO contracts in the division services of dCns. These contracts cover the management of maintenance plans

for installations and assets with re-gards to maintaining their availability as defined in the original contract with the ‘etat Major general’ of the French navy. These availability contracts re-quire some adaptation according to the maintenance needs envisaged for new constructions, namely: Fa-cility performance according to the availability criteria. Monitoring the availability of each vessel. Maintain-ing the performance level of facili-

ties by using “return of experience” or employee feedback which consists of technical information, down times, costs and quality which is recorded and shared across all the dCns sites. The first phase of the implementa-tion of Coswin 7i was successfully completed on the main site in august

2009. it covers the management of technical data, maintenance planning and breakdowns. The second phase is scheduled for completion in 2010 and will include deployment on other sites, management of production re-cords, quotations and employee feed-back.

abouT The naVal and MiliTary MarkeTS and The euroPean

Multimission frigate: DCNS contractor for the largest European military naval program

54

DCNS consoles used on submarines and surface vessels

Aircraft carrier with Hercules radar

The aircraft carrier Charles de Gaulle at harbour in Toulon

The new maintenance management tool, Coswin B.I. has been installed across all the LDC sites and has been made available to the entire group.

The main objective is to automate the generation and distribution of existing reports.

Coswin B.i. makes it possible to plan and produce and email reports, in-dicators and dashboards automati-cally to the concerned parties across the ldC sites.

Previously the maintenance man-agers ran the reports periodically, manually entering elaborating details and then sending them by email. doing all this automatically will result in a considerable amount of time saved.

Their next step will be to make the re-ports available online.

More about LDC :LDC was founded in 1968 from the merger between SA LAMBERT in Sablé sur Sarthe (Sarthe) and SA DODARD CHANCEREUL in Saint Denis d’Anjou (Mayenne); the merger brought to-gether two companies in complimen-tary geographical sectors operating identical businesses. The resulting new company then employed 90 people. LDC’s original activity was poultry slaughtering. The company’s business has developed dramatically to incor-porate cutting and the manufacture of processed products. From 1984, the LDC Group diversified geographically by taking over companies operating in the main poultry farming regions of France.

ldc choose coswin B.I. as their new decision making tool

newsleTTer CMMS NEWS newsleTTer CMMS NEWS

Brief Tunisia

Renewable Energies: The Tunisian Gas and Electricity Company (STEG)

choose Coswin 7i

The Tunisian gas and electricity Compa-ny (sTeg) produce liquid petroleum gas and generate electricity from a variety of sources including thermal, hydraulic and wind energy. They also manage a national distribution network for natural gas and electricity. Coswin 7i is used to manage the main-tenance requirements and keep track of service contracts for 72 of their wind turbines.

Senegal

A new reference in the Tertiary sector

The Business and Commercial Centre in Central Park, dakar has chosen to use Coswin 7i FM to help them manage their buildings and assets notably the air-conditioning and electrical systems. They will also use Coswin to manage all their contracts with subcontractors and track the work done.

Morocco

Coswin becomes the market leader in Morocco

The Coswin 7i CMMs solution has been a resounding success in Morocco with 4 important new sales.The royal Palace Clinic has chosen to use Coswin 7i Health to manage their various assets, keep track of contracts and to create effective preventative maintenance plans.Coswin 7i Basic industries was chosen by synergie interactive industrial, a company that specialise in transform-ing metal using a variety of cutting and welding techniques.The Fandy group who are involved in the cereal milling industry have selected Coswin 7i Food and Beverages in order to implement a management system for preventative and corrective mainte-nance of their equipment.The Belgian Technical Cooperation, a group that manage and implement development projects in Morocco have chosen Coswin 7i to manage the main-tenance of equipment belonging to their mechanised fleet for their project to supply public works material to iso-lated communities in the souss-Massa-draâ region.

InTernaTIonal

chIna In focUs

Brose, a leading manufacturer of window lifters and seat systems for the automotive industry, has se-lected siveco for a project aimed at establishing strong maintenance fundamentals at its wuhan plant.

as production volume and com-plexity are set to increase, with new product lines being introduced, maintenance becomes a priority for Brose in order to guarantee the reli-ability of its manufacturing process.

Based on experience of similar proj-ects, rOi is expected well within one year. The joint Brose and siveco proj-ect team will use siveco’s maintenance system COswin as a support tool to or-ganize the plant’s technical know-how

and to systematically analyze failures.

Phase 1 of Brose project started on august 24 and was completed on september 11. The primary goals of this first phase were to document the entire factory in COswin and to initi-ate a systematic approach to improv-ing maintenance.

Two siveco China engineers assisted Brose engineers in defining a plant structure, down to maintainable ma-chine components, a necessary step before further maintenance studies could be performed. Brose techni-cians have started recording failures, through a fully-graphical HMi based on COswin diagrams (plant layout, photos of machines).

foCuS

broSe wuhan geTS iTS MainTenanCe uP-To-SPeed wiTh SiVeCosiveco also devised a monthly main-tenance management meeting based on predefined analysis reports from COswin.

Based on this platform, siveco con-ducted a maintenance audit after two

weeks and provided additional coach-ing to the technical team.

Phase 2 of the project will focus on designing an effective preventive maintenance program.

PeoPle and skIlls

on The groUnd

Founded at the end of 2004, Siveco China has become the country’s largest maintenance consultancy, in a market that presents a huge potential, but still lacks maturity. Based on a long expe-rience of maintenance “with Chinese characteristics”, Siveco China has devel-oped a specific approach to address the needs of this market.

What is the mission of Siveco Chi-na?

Bruno Lhopiteau : Our positioning in Chi-na differs from that of siveco in France. This reflects the differences between the French market, highly sophisticated when it comes to maintenance, and the Chinese market, undergoing painful maturation.

siveco group is the leading european supplier of CMMs: very active interna-tionally, constantly introducing new technologies to get the CMMs closer to field workers, siveco remains an iT company.

siveco China, on the other hand, does not develop software. Our team, dedi-cated to improving maintenance, counts very few iT engineers.

The CMMs is for us a tool to structure, to motivate and to train. we think of ourselves as a supplier of industrial ser-vices.

What are the specificities of main-tenance in China?

B.L.: in practice, we meet a lot of

challenges with failure analysis, di-agnosis, as well as the implementa-tion of preventive maintenance. This explains why the typical western ap-proach, which we could summarize as “organize before you computerize”, always fails in this country.

instead, the CMMs is the essential tool to structure, motivate and train the local teams – even when they are still far from what we consid-er as prerequisite in europe.

in China, this approach often means that the group will send an expert, or perhaps a third-party consultant, of-ten someone not familiar with China, to audit the local team.

The result of the audit is usually bad: the weaknesses of the local team are highlighted, thus ensuring that any subsequent improvement plan will meet huge resistance.

More insidious, a highly optimistic view (“This unit operates as well as our French factory, at a much cheaper cost!”) often reflects a communica-tion problem with the Chinese team (when management asks, of course everything is running well) and gross-ly underestimated maintenance bud-gets when the plant is still young.

What is the future of Siveco in Chi-na?

B.L : a look into the crystal ball tells me that the market will continue to mature, albeit slowly. in 2008, we have con-siderably enhanced our service offering by acquiring one of our partners, a tech-nical services sup-plier, towards more “hands-on” services:

maintenance audits, overhaul plan-ning, condition-based maintenance, technical assessments, etc.

we are the only supplier in China to be so clearly positioned on “mainte-nance improvement”.

This move was welcome by our cus-tomers, as shown by our recent suc-cesses and over forty contracts in China, including many multination-als (aBB, arjowiggins, auchan, Brose, Danfoss, Essilor, IKEA, Saint Gobain, suez, etc.)

www.sivecochina.com

inTerView of bruno lhoPiTeau, general Manager of SiVeCo China iMProVing MainTenanCe in China

On August 26, leading Chinese property management company Changcheng (Great Wall) Prop-erty Group selected COSWIN Facility Management System to manage its nationwide service operation, which includes facility management, clean-ing, security, as well as technical ser-vices.

Changcheng Property group is the first joint-stock property man-agement company in China, with operation in 22 provinces, cover-ing residencial buildings, villas, serviced apartments, office build-ings, shopping malls, municipal public buildings, colleges and universities, serving over 20 mil-lions customers all over the coun-try. a visionary company in many respects, Changcheng Property group took the lead in the Chinese property management market by being the first to achieve isO9001, isO14001 and OHsas18001 certi-fications. The company gained fur-ther credibility by managing the Olympic Village during the 2008’s

Olympic games in Beijing, winning praises as “the best Olympic Village for 40 years” by iOC’s President Mr. Jacques rogge.

Changcheng’s choice of COswin 7i as their core business system, con-firms siveco’s unique position in the Chinese facility management market, based on the company’s long history supporting large multi-site property management services suppliers worldwide. Changcheng expects quick rOi for this project, derived primarily from the standard-ization of their practices across all sites, a systematic management of technical know-how and the better decision-making capability that CO-swin will bring by allowing central analysis of business.

The project’s pilot phase includes the definition of a “core model” defining the facility management standards to be applied to all Changcheng subsidiaries and contracts. This core model will first be implemented to shenzhen region, where the com-

pany manages more than 20 sites. The project started immediately with an implementation study conducted by the siveco team in shenzhen, based on which the system will be setup. The pilot project is expected to take around 4 months, after which the FM sys-tem will be deployed nationwide. in addition to the main project, one site will be selected for inte-gration with Building Manage-ment system and another one to assess how the innovative CO-swin Mobile technology could be applied to a facility management contract in China.

landmark agreement for siveco in the chinese property management market

6 7

Beijing Olympic Stadium

Allen Li, Siveco China’s project manager, with the Brose Wuhan team

Aliplast, a leading producer of alu-minum profiles, implements modern maintenance practices in its Chinese plant.

The initial focus of the project was to transfer best practices from Aliplast UK and establish standard main-tenance pro-cedures, both preventive and corrective, that could easily be implemented by less experienced Chinese technicians.siveco assigned a senior engineer onsite for one month to work along-side aliplast China’s general Mana-ger and process specialists from the

UK. Starting from scratch, i.e. a main-tenance organization in constant fi-refighting mode, the project helped build the fundamentals needed for

true mainte-nance mana-gement, with basic docu-m e nt at i o n and inspec-tion routines now firmly in place.

The next step of the project

will consist in using COswin for ana-lysis and further training of local maintenance teams.

siveco accompany aliplast for the maintenance of their factory in china

Coswin B.I sample screenshot at LDC

Bruno Lhopiteau, The General Manager of Siveco China, a 10-year veteran of theChinese maintenance market.

The traditional Western approach – which consists in “organizing before computerizing” – is bound to fail in China.

Siveco can provide a compre-hensive technical assistance to help you make the most of

your CMMS.

Coswin maintenance contracts

There are 3 types: standard, silver and gold.

with the standard contract you will benefit from unlimited tech-nical assistance by phone and email.

The silver contract provides an additional diagnostic tool, access to our product knowledge base and an account that will enable you to track and manage all your enquiries online.

with the gold contract an ex-clusive Technical Manager will be assigned to your account. They will personally handle all your en-quiries and ensure an immediate response.

For further information about these contracts, or to modify

an existing contract please call +33 (0)1 30 45 98 80

Declaration of a problem online

if you need a fast response to a technical or functional problem in Coswin, simply complete the in-cident declaration form available on the Technical support sections of the siveco website.

Visit www.tc.siveco.com,incident

Free CMMS web seminar!

learn about the CMMs solutions developed by siveco group without leaving your office.subscribe online for a free CMMs web seminar at www.siveco.com

Coswin Healthcare webinar6 & 22 Oct,10 & 26 nov, 8 & 17 dec14:00 to 14:45

Coswin light webinar12 & 22 Oct, 9 & 23 nov, 7 & 17 dec10:00 to 10:45

Coswin B.i. webinar19 Oct, 30 nov, 14 dec10:00 to10:45

Coswin airport webinar20 Oct, 24 nov,15 dec10:00 to 10:45

Coswin industry webinar20 Oct, 24 nov, 17 dec14:00 to 14:45

Coswin renewable energy webinar19 Oct, 30 nov10:00 to 10:45

uPCoMing daTeS

who are we ?

• Founded in 1986, Siveco Group is one of the largest specialised eaM/CMMs software companies in eu-rope

• French company with a solid team of consultants who are all function-al experts of Coswin 7i.

•The leading CMMs company in France with offices in Paris and Montpellier.

Personnel & Consulting

• Average age 34.7 years• 22 nationalities • 16 Languages spoken

Financials (2008)

• 7.8 M € Revenues (+ 17.2 %)• 9.0 M € Orders received( + 47.6 %)

Coswin 7i Product

• 1500 client accounts• 82000 users• Available in 16 languages• 50 recent technologies • 100% Internet• Mobility• 91 new customers in 2008

Coswin’s quality & stability

• More than 200 scenarios tested automatically each week • 160 days of testing before each release

Hotline & email support

• immediate response by telephone or internet • unlimited calls to our international hotline• 98% of contracts renewed

distribution network

• 8 subsidiaries• international presence in 65 coun-tries

SiVeCo grouP in figureS

CMMS News n°2 • October/November/December 2009 • www.siveco.com

Communication Department • Hélène Fernandez • presse@siveco.com • Siveco Group Miniparc Euromédecine 912 rue de la croix verte 34198 Montpellier Cedex 5

siveco Partners event 201018th to 22th January Technical Center - Montpellier

The next partner’s event, the an-nual reunion of distributers and subsidiaries of siveco group will be from the 18th to the 22th of January at the Technical Centre in Montpellier.

Coswin Fireman webinar 14 Oct, 18 nov, 16 dec

14:00 to 14:45

Coswin Prison webinar14 Oct, 18 nov, 16 dec

10:00 to 10:45

Coswin Transport webinar20 Oct - 15:00 to 15:4520 nov - 10:00 to 10:4517 dec - 16:00 to 16:45

Coswin Health Open day Thursday 15 October 2009 information available from 8h30 to19h00 Montpellier Technical Center

This open day will be an oc-casion to pres-ent our CMMs products to the Health organi-sations.To learn more: presse@siveco.com

activity sectors

• Healthcare• Facility Management• Transports• Renewable energies• Industry• Airport• Basic Materials• Oil & Gas• Gas Stations• Chemicals & Pharmaceuticals• Electricity• Food & Beverage

Contact us

• Phone : +33 (0)1 30 45 98 80• E-Mail : contact@siveco.com

siveco group sa

BP41 F 78185

saint-Quentin-en-Yvelines Cedex

www.siveco.com

Good to know

In Practice

salon Maintenance expo 2009 17th to 20th novemberParis nord Villepinte - Hall 6

Come and meet the siveco team at the salon Maintenance expo 2009.demonstrations of all the Coswin 7i CMMs products and solutions can be seen at our stand M21 in Hall 6.

More : www.siveco.com

events