cms…jan 11, 2011 · cms call management system 4 cms sw v2.1 date printed: 01.11.2011 1 3 4 2 2...

CMSCall Management SystemSW Version 2.1

Operating Instructions

Order no. BD10.943001-B (1011)

Disclaimer

The information in this document has been carefully checked and is believed to be accurate at the time of publica-tion. However, no responsibility is taken by us for inaccuracies, errors, or omissions, nor is any liability assumed for any loss or damage resulting either directly or indirectly from use of the information contained within it.

Prepared and edited by Copyright by Studer Professional Audio GmbHStuder Professional Audio GmbH Technical DocumentationRiedthofstrasse 214CH-8105 Regensdorf - Switzerlandhttp://www.studer.ch Subject to change

Studer is a registered trade mark of Studer Professional Audio GmbH, Regensdorf

Software License Use of the software is subject to the Studer Professional Audio Software

License Agreement set forth below. Using the software indicates your accep-tance of this license agreement. If you do not accept these license terms, you are not authorized to use this software.

Under the condition and within the scope of the following Terms and Con-ditions, Studer Professional Audio GmbH (hereinafter “Studer”) grants the right to use programs developed by Studer as well as those of third parties which have been installed by Studer on or within its products. References to the license programs shall be references to the newest release of a license program installed at the Customer’s site.

Programs Covered by the Agreement

License Programs of Studer The following Terms and Conditions grant the right to use all programs of Studer that are part of the System and/or its options at the time of its delivery to the Customer, as well as the installation software on the original data disk and the accompanying documentation (“License Material”). In this Agree-ment the word “Programs” shall have the meaning of programs and data written in machine code.

Using the software indicates your acceptance of this license agreement. If you do not accept these license terms, you are not authorized to use this soft-ware.

Programs of Third Parties Programs of third parties are all programs which constitute part of the System and/or its options at the time of delivery to the Customer but have not been developed by Studer. The following conditions are applicable to programs of third parties:

• The right to use third parties’ programs is governed by the License Agree-ment attached hereto (if applicable), which is an integral part of this Agree-ment. The Customer shall sign any and all License Agreements for all further programs of third parties installed on the system. The Customer shall be deemed to have received all License Agreements upon delivery of the system and/or its options.

• Studer shall accept no responsibility or liability for, and gives no warran-ties (express or implied) as to the programs of third parties. The Customer waives any and all claims versus Studer for any consequential damages, which might occur due to defects of these programs.

Right of Use

Principle Studer grants the Customer the non-exclusive right to use the License Ma-terial in one copy on the system and/or its options as laid down by the Sales Agreement concluded between the parties and all Terms and Conditions which shall be deemed to form and be read and construed as part of the Sales Agreement. This right is assignable according to the “Assignability” paragraph hereinafter.

Customized Configurations The Customer is not entitled to alter or develop further the License Material except within the expressly permitted configuration possibilities given by the software installed on the system or elsewhere. All altered programs, includ-ing but not limited to the products altered within the permitted configuration possibilities, are covered by this License Agreement.

Reverse Engineering Reverse engineering is only permitted with the express consent of Studer. The consent of Studer can be obtained but is not limited to the case in which the interface software can not be provided by Studer. In any case Studer has to be informed immediately upon complete or partial reverse engineering.

Copying the License Material The Customer is entitled to make one copy of all or parts of the License Material as is necessary for the use according to this Agreement, namely for backup purposes. The Customer shall apply the copyright of Studer found on the License Material onto all copies made by him. Records shall be kept by the Customer regarding the amount of copies made and their place of keeping. The responsibility for the original program and all copies made lies with the Customer. Studer is entitled to check these records on first request. Copies not needed anymore have to be destroyed immediately.

Disclosure of License Material The License Material is a business secret of Studer. The Customer shall not hand out or in any way give access to parts of or the complete License Material to third parties nor to publish any part of the License Material without prior written consent of Studer. The Customer shall protect the License Material and any copies made according to the paragraph above by appropriate defense measures against unauthorized access. This obligation of non-disclosure is a perpetual obligation.

Third parties are entitled to have access to the License Material if they use the License Material at the Customer’s site in compliance with this Agreement.

Under no circumstance are third parties entitled to have access to the instal-lation software on the original data media. The Customer shall safeguard the original data media accordingly.

Assignability The rights granted to the Customer according to this License Agreement shall only be assignable to a third party together with the transfer of the system and/or its options and after the prior written consent of Studer.

Rights to License Material

With the exception of the right of use granted by this License Agreement all proprietary rights to the License Material, especially the ownership and the intellectual property rights (such as but not limited to patents and copyright) remain with Studer even if alterations, customized changes or amendments have been made to the License Material.

Studer’s proprietary rights are acknowledged by the Customer. The Customer shall undertake no infringements and make no claims of any patent, registered design, copyright, trade mark or trade name, or other intellectual property right.

Warranty, Disclaimer, and Liability

For all issues not covered herewithin, refer to the “General Terms and Condi-tions of Sales and Delivery” being part of the sales contract.

CMS Call Management System

Date printed: 01.11.2011 SW V2.1 CMS 1

CALL MANAGEMENT SYSTEM CMS

1 Structure .............................................................................................................................................. 3

1.1 Principle ......................................................................................................................................................................... 3

2 User surfaces ....................................................................................................................................... 4

2.1 Studio Client .................................................................................................................................................................. 4

2.1.1 Waiting Room Area ............................................................................................................................................. 5 2.1.1.1 Caller Data ....................................................................................................................................................... 5

2.1.2 Fader Area ........................................................................................................................................................... 7 2.1.2.1 If Connected to an OnAir 3000 / 2500 Console .............................................................................................. 8

2.1.3 Telephone Area ................................................................................................................................................... 9 2.1.4 Telephone Directory .......................................................................................................................................... 10 2.1.5 Configuration of the Waiting Room Behaviour ................................................................................................ 11 2.1.6 Waiting Room Configuration ............................................................................................................................ 12 2.1.7 Filters ................................................................................................................................................................. 13

2.2 Producer Client ............................................................................................................................................................ 14

2.2.1 Fader Area ......................................................................................................................................................... 15 2.2.2 Studio Monitoring ............................................................................................................................................. 15

2.3 Newsroom Client ......................................................................................................................................................... 16

2.4 Live Client .................................................................................................................................................................... 17

3 User’s Web Client ............................................................................................................................. 18

3.1 Callers ........................................................................................................................................................................... 19

3.1.1 Last On Air ........................................................................................................................................................ 19 3.1.2 Callers Per Hour ................................................................................................................................................ 20 3.1.3 Blacklist ............................................................................................................................................................. 21

3.2 Telephone Directory (Address Book) ........................................................................................................................ 22

3.2.1 Categories .......................................................................................................................................................... 22

3.3 Games ........................................................................................................................................................................... 22

3.3.1 Maintain / Create ............................................................................................................................................... 22

3.4 Voting ........................................................................................................................................................................... 23

3.4.1 Create ................................................................................................................................................................. 23 3.4.2 Query ................................................................................................................................................................. 24 3.4.3 Maintain ............................................................................................................................................................. 24

4 Workflow ........................................................................................................................................... 25

4.1 Incoming Call ............................................................................................................................................................... 25

4.2 Outgoing Call ............................................................................................................................................................... 26

4.3 Incoming Call Producer Control Room .......................................................................................................... 27

4.4 Incoming Call Producer Control Room Producer ..................................................................................... 28


2 CMS SW V2.1 Date printed: 01.11.2011



1 STRUCTURE

1.1 Principle

Studer CMS is a software-based call management system combining the

functionality of traditional telephone hybrid units with the services and possibilities of VoIP (Voice over IP) and a modern IT network. CMS sup-ports the existing workflows but can also show new ways of how the colla-boration between the different roles is integrated into the daily routine. It offers different client surfaces matched to most roles of the daily broadcast business.

A typical CMS installation consists of the CMS server forming the inter-face either to the in-house telephone system (PBX) or to the ISDN world, and offers the user surface to the PC clients.

The CMS server is the actual market place managing the telephone connec-tions. All callers are listed in the respective client’s ‘waiting room area’ and can be answered there. Regardless whether a call is directly switched on-air in the control room or it is answered in the producer’s office for a preliminary conversation, the server deals with the audio connections. As opposed to conventional systems with telephone hybrid units, CMS uses standard computers and sound cards. It allows saving statistical informa-tion on any caller in a central data base that is displayed automatically when dialing his number or at an incoming call. This information can be displayed and edited on every CMS client. When using CMS together with Studer OnAir 3000 or 2500 mixing consoles, the caller’s name can be dis-played in the fader strip display, and on the studio client the different fader conditions are indicated in different colors. Statistical and answering ma-chine functions as well as multi-level voting and game functions comple-ment the CMS features.



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2 USER SURFACES

CMS is controlled from the user surfaces of the different types of clients and managed from a web surface. The different roles supported by the CMS surfaces in a broadcast environment are listed below.

Studio Client For the presenter or production engineer in the control room, and for the DJ or moderator in self-op mode.

Producer Client Producer, assistant or telephone operator who can hold a preliminary con-versation

Newsroom Client Journalist who needs to call numerous correspondents and interview part-ners per day

Live Client Moderator or presentation engineer who gets passed the interview partners by the producer or assistant.

2.1 Studio Client

The studio client is typically connected to a mixing console in the control room. The local digital sound card establishes the connection between the CMS client and the console.

Waiting Room Area [1] List of the waiting callers

Fader Area [2] Connection to the audio device (mixing console, head set)

Telephone Area [3] For outgoing calls

Configuration Area [4] For setting the behavior of the waiting rooms upon incoming calls.



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2.1.1 Waiting Room Area

The waiting room area is the actual, user-operated CMS control center. All incoming calls appear here and wait for further manual or automatic processing. The number that has been dialed by the caller is visible from the waiting room’s name. The order of the waiting rooms depends on their priority and the time of the call. Each CMS client has its own, private wait-ing room to which the highest priority is assigned.

Waiting Room Label [1] Name of the waiting room. An individual color can be assigned to every waiting room.

Info Window [2] Informs on the caller’s name, telephone number, etc.

Talkback1 [3] Direct contact to the caller in the waiting room. The behavior of the Talk-back button can be defined in the configuration window.

Waiting [4] Moves the caller to a fader; he will then be ready to be switched on-air. The duration of the caller’s stay in the waiting room is displayed in this button.

2.1.1.1 Caller Data

A click into the caller’s info window opens the Caller Data window. In its center additional information on the caller are displayed, along with the possible interactions. Caller information, such as name, address, common info and such that is valid for the current session only may be entered or edited here, if required.

All information is saved in the data base. Information in the Session Info window remains saved until the caller leaves CMS, or until the call is ter-minated. If a telephone directory such as TwixTel is embedded2, the call-er’s name and address are filled in automatically, as long as the telephone number can be assigned and has not been blocked. If the caller’s number is blocked, CMS assigns a random reference number that remains saved until the caller leaves CMS. In such a case the saved information can no more be recalled or allocated later.

1 Depending on system configuration 2 If licensed



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ON [2] The caller is connected or disconnected to/from the audio device

Hangup [2] The call is terminated and the Session Info is canceled

Release [2] The caller is moved back into the waiting room

DTMF [2] Activates DTMF dialing (Dual Tone Multiple Frequency)

Winner [2] The winner counter of this caller is incremented by 1 and indicated in the display field [3]

Winner notify [2] Sends the winner’s information to a predetermined e-mail address3

Move to [2] Moves the caller to a different waiting room

Connect [2] Forwards the caller to an external telephone number

Add to Redial [2] The telephone number is added to the redial stack

Cancel [2] Closes the dialog

Save and Close [2] Closes the dialog after saving the modifications

Calls [3] Number of calls of the current caller, time of his last call

OnAir [3] Number of times that the caller has been on-air, time of his last on-air con-nection

Telephone Directory [4] Adds the caller to the CMS-internal telephone directory.

3 E.g. an assistant who has to send a prize to the winner



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2.1.2 Fader Area

The fader area establishes the logical and physical connections between CMS and the respective audio device. Depending on the system setup this can be a mixing console or a head set. A mixing console is connected either to the sound card of the audio workstation or via a routing system to the CMS.

If the caller is moved to a fader, a preliminary conversation can be held with him via the talkback key on the console.

As soon as the physical fader of the console is opened the caller is switched on-air.

ON [1] The caller is connected or disconnected to/from the physical console input without having to open or close the fader. If he is disconnected, the button changes to Hold.

Info Window [2] Information on the caller’s name, telephone number, etc.

Hangup [3] For terminating the call or disconnecting the caller from CMS.



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2.1.2.1 If Connected to an OnAir 3000 / 2500 Console

The Studer OnAir 3000/2500 consoles and CMS are linked via TCP/IP; thus the fader conditions can be displayed in the CMS application, and La-bels (name/alias/telephone no.) can be indicated in the console’s fader strip display.

If the physical console fader is opened, the info window is highlighted in blue, and the ON button [1] changes to On Air.

As soon as the caller has been dragged from the waiting room to the fader,

the fader display [3] indicates either his telephone number or his alias.

As long as no caller is moved to the fader, the display indicates the logical channel label of the console or the router.

Color Codes: Yellow Key (Hold) The caller is on hold but routed to the fader. The console fader is off.

Yellow Key (PFL) The signal is routed to the console’s PFL bus. The console fader is off.

Red Key (ON) The console fader is opened, but not on-air (red-light signaling off).

Blue Info Field (On-Air) The console fader is opened and the channel is on-air (red-light signaling on).



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2.1.3 Telephone Area

The ‘soft phone’ can be used to make outgoing calls. Telephone numbers can be entered with the numerical keypad buttons [1], the speed dial but-tons [3] or from the telephone directory [5]. ISDN calls with improved sound quality are possible as well.

Numerical Keypad [1] For entering a telephone number; dial with the Dial button.

G711 [2] Selects the connection quality. Different coding options4 may be selected.

Speed Dial Buttons [3] Repeating numbers can be saved and recalled. The number of available buttons depends on the screen resolution and the application..

Redial [4] Opens the re-dial window [4a]. The last called numbers are displayed and can be redialed immediately.

Telephone Directory [5] Opens the CMS-internal telephone directory.

4 Depending on system configuration and licenses (G711 / G722 / G722L2)



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2.1.4 Telephone Directory

The CMS-internal telephone directory can be used to save and recall cal-lers and their additional information. Callers can be recalled in alphabetical order or filtered by groups.

Contacts [1] Shows the callers’ additional information if available.

123..., ABC, etc. [2] Callers are filtered in alphabetical order.

Group filters [3] Callers are filtered by groups. Filters [2] and [3] may be combined.

New For entering a new caller.

A caller may be saved to the telephone directory in two ways: Either by using the New button, or by a click into the caller’s info window while it is displayed in either the waiting room or the fader area.

If the caller is to be captured in either the waiting room or the fader area, first click into the info window, then click on ‘Add address’ [1]. Using the group selection the entry may be assigned to one or several groups [2]. The connection quality5 is defined with [3].

5 Depending on system configuration



2.1.5 Configuration of the Waiting Room Behavior

Several properties of the waiting rooms6 can be configured individually for each computer. Settings that have been made on a CMS client are valid for the computer in this particular location only. On each GUI the client confi-guration can be recalled using the CMS button.

Filter ON / OFF Activates/deactivates the waiting room filters.

Autofill ON / OFF Activates/deactivates the auto-fill function.

Waitingroom Configuration Opens the waiting room configuration window.

Pop-up on Call ON / OFF7 If ON: Maximizes the CMS client as soon as a caller enters a waiting room (unless a waiting room is defined as ‘invisible’).

Ask before close ON / OFF If ON: Asks for a confirmation before closing the application.

Talkback Mode SINGLE / MULTI In SINGLE mode a preliminary conversation with one single caller is made by clicking on Talkback. In MULTI mode a preliminary conversation can be made with several callers at a time.8

Choose Monitored Client9 Selects the studio client that is monitored by the producer.

Close CMS Client Closes the application.

Close Closes the dialog.

6 Visible waiting rooms are set up by the system administrator 7 Depending on client type and screen resolution 8 Depending on the system configuration 9 Possible on the producer client only



2.1.6 Waiting Room Configuration

Autofill ON / OFF Callers are automatically moved to a fader in the fader area directly. If the fader should already be open, the caller is on-air immediately. At the same time he disappears from the waiting room and will no more be visible for other users. If all faders are occupied, other waiting callers remain in the waiting room. As soon as a fader is free again, it will be occupied with the next caller.

Line OPEN / CLOSED Opens or closes a waiting room. This function is globally valid, i.e. no caller can enter the waiting room if it has been closed manually. Automatic opening hours can be defined centrally in the web GUI.

SHOW / Don’t show line on/off Enables the waiting room open/close button in the studio and producer clients.

SHOW / DON’T SHOW waitingroom Shows or hides the waiting room for this client.



2.1.7 Filters

The CMS client’s filter settings are directly visible on the main screen. The basic settings of the waiting rooms – i.e. which waiting rooms are available for the clients – are managed by the system administrator, but can be shown or hidden if necessary.

Client Name of the computer.

Waitingrooms Names of the assigned waiting rooms. • White font: All waiting rooms are visible. • Yellow font: As soon as the Filter ON / OFF setting in the client con-

figuration window is ON, only the visible waiting rooms are displayed.

Autofill • White font: Displays the waiting rooms with prepared Autofill func-tion.

• Yellow font: Autofill setting in the client configuration window is ON; all callers in these waiting rooms are directly moved to the fader.



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2.2 Producer Client

The producer client is designed basically like the studio client (see chapter 2.1). The caller representation in the fader area [1] is different in that more information is visible at once. In the monitor window [2] the producer can witness which caller is routed to a fader in a particular studio and possibly is switched on-air. If CMS is operated together with an OnAir 2500 or 3000 mixing console, the color code of the fader condition is displayed, too (information on color code in chapter 2.1.2.1).

The waiting room and configuration areas correspond to the ones of the studio clients, as described in chapter 2.1.



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2.2.1 Fader Area

The fader area of the producer client offers the following, directly selecta-

ble functions:

ON Connects or disconnects the caller with/from the audio device. The produc-er’s typical audio device is an USB head set but may also be a sound card or an IP telephone set.

Hangup The caller is disconnected and the session info is canceled.

Move to:... The caller is moved to a different waiting room.

Info Area [1] A click into the info area opens the caller’s properties window, refer to chapter 2.1.1.1.

2.2.2 Studio Monitoring

Studio monitoring allows the producer witnessing which caller is routed to which fader in a studio or control room. The studio to be monitored is se-lected in the configuration window. Thanks to the representation in color the producer can see whether a caller is routed to a fader and is on hold or if he is on-air already.

Yellow Caller is routed to a fader and is on hold.

Red Caller is routed to a fader and is switched ON.

Blue10 Fader open, Caller is on-air.

10 If operating together with a Studer OnAir 3000/2500



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2.3 Newsroom Client

The newsroom client was designed for the specific requirements of journal-ists and assistants. It offers 24 speed dial buttons, has been kept very small and also can run in the background. If the client is running but minimized in the Windows taskbar, it automatically appears on the screen as soon as a caller enters the waiting room.

Waiting Room Area [1] Lists the waiting callers.

Fader Area [2] Establishes the connection to the audio device (head set or IP telephone set).

Telephone Area [3] Entry field for outgoing calls, telephone directory and connection quality. Telephone numbers can be entered via the computer keyboard.

Speed Dials [4] Pre-programmed telephone numbers.



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2.4 Live Client

The live client supports the workflow between the producer or assistant and the moderator/DJ. This client has no waiting rooms and imperatively requires a partner (producer or assistant) that moves the callers to him. But-tons and indicators are intentionally kept quite large in order to keep full control and clearness even in hectic situations.

ON / Hold [1] The caller is connected/disconnected to/from the physical mixing console input without the need to open or close the console fader.

BACK [2] The caller is put back into the waiting room from where he came from – e.g. to the private waiting room of the producer or assistant.

Info Window [3] Information on the caller’s name, telephone number, etc.

Hangup [4] Terminates the call – i.e., the caller is disconnected from CMS.



3 USER’S WEB CLIENT

The CMS central and some of the computer-related settings are performed via the web GUI. The user11 can adjust statistical call information, the game and voting management as well as the listening of voice messages through the web GUI.

Callers Informs on the number of callers that have been switched on-air, the num-ber of callers per time unit as well as on blacklist entries.

Address Book For defining the categories for the telephone directory.

Games12 Set-up of games, management of existing games.

Votings13 Set-up of votings, management of existing votings; recall of opinion-poll results.

Voice Mail14 Set-up of voice mailboxes; listening to voice messages.

11 If authorized 12 If licensed 13 If licensed 14 If licensed



3.1 Callers

3.1.1 Last On Air

This window displays which callers in which studio have been switched on-air within a selection of time ranges.

Client Studio name; is usually identical with the name of the computer on which the client is installed.

Time Range A selection of time ranges for the evaluation of results

- today, yesterday, last 2 days

- this week, last week, last 2 weeks

- this month, last month, last 2 months

- 2...7 days back, 10 days back

- 2 weeks back

- 1...3 months back

Number of Results Number of displayed results.

Execute Starts the query.

Last call Date and time of the last call.

Studio Studio/computer name.

Caller Caller’s number or name, if known to the system.

Edit Entering or editing the caller’s name, address, ZIP code and other data for the permanent info field.



3.1.2 Callers Per Hour

The number of calls that have arrived can be evaluated by means of a se-lection of different time ranges.

Evaluation Period A selection of time ranges for the evaluation of results

- today, yesterday, last 2 days

- this week, last week, last 2 weeks

- this month, last month, last 2 months

- 2...7 days back, 10 days back

- 2 weeks back

- 1...3 months back

From – To Individual time range.

Called number Normally the number of a waiting room.

Execute Starts the query.

Export15 Data are saved in Excel format and sent to the predefined address.

15 In connection with an Exchange server



3.1.3 Blacklist16

CMS allows blocking callers for a certain time. The blocking time refer-ences to the telephone number of the incoming call. The window below of-fers several possibilities for displaying the callers in the blacklist and to remove them from the list again if desired.

Caller Number The caller’s telephone number.

Destination Number The waiting room’s number. The blacklist is a 1:1-relation, which means the caller is blocked only for a specific waiting room.

Banned at Date of blocking.

From – to / Banned until Blocking time range.

Reason Possible reasons for the blocking: - Winner (always wins) - Annoyance - Too many calls - Zombie (misbehaving)

Remove Deletes a caller from the blacklist manually.

16 Right of use is depending on the country-specific legislation



3.2 Telephone Directory (Address Book)

3.2.1 Categories

The telephone directory allows entering and filtering telephone numbers according to different categories. Categories and filters are created or edited with the following dialog.

New Category Creates a new category.

Edit To edit an existing category.

Delete To delete an existing category

3.3 Games17

CMS allows automatic questioning the caller and moving him to a waiting room or to a next question, depending on his DTMF entry.

3.3.1 Maintain / Create

Edit To edit an existing game.

Delete To delete an existing game.

Create To create a new game.

17 If licensed



3.4 Voting18

CMS allows performing automatic votings in the background, where the caller can tell his opinion by his DMF entries. The voting results can be evaluated in the web GUI.

3.4.1 Create

Create Creates a new voting.

Date/Time Time range within which the voting is open.

Waitingrooms Assigned waiting room(s) and telephone number(s).

Active Activates the voting.

Description Short-form description of the voting.

Announcement start Welcome message (*.wav file).

Announcement end End message (*.wav file).

Announcement error Message upon a wrong DTMF entry that corresponds to any of the possible answers (*.wav file).

Announcement closed Voting closed or not yet open message (*.wav file).

Max # of callers Maximum number of callers that may participate in the voting at a time.

18 If licensed



3.4.2 Query

The query window allows evaluating the voting results.

Voting Voting selection.

Answer Voting results.

3.4.3 Maintain

Edit To edit the voting.

Delete Deletes the voting.



4 WORKFLOW

This chapter shows some examples for integrating CMS in typical broad-cast workflows.

4.1 Incoming Call

The interview partner [1] calls into CMS, appears in the waiting room [2],

is moved to a console fader [3] and goes on-air subsequently.

After the interview partner has dialed the waiting room’s number, he is displayed in the waiting room area [1].

A click on the Waiting button [2] moves the caller to the fader area [3]. The talkback key on the mixing console is used to lead a pre-conversation with him. Upon opening the console fader he is on-air.

Once the interview is finished the call is terminated with the Hangup but-ton.

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4.2 Outgoing Call

The moderator [1] calls his interview partner [2], moves him to a mixing console fader [3] and takes him on-air.

The moderator uses the soft phone [1] to dial the number of his interview partner. The call directly appears in the fader area [2]. As soon as the inter-view partner answers the call, he is connected to the mixing console, and the moderator can either lead a pre-conversation by means of the talkback key on the console or open the console fader and take him on-air directly. The interview is terminated with the Hangup button.

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4.3 Incoming Call Producer Control Room

The interview partner [1] calls into CMS, appears in the waiting room [2], the producer leads a pre-conversation with him [3] and then forwards him to the control room where he is switched to the console fader [4]. After-wards he is switched on-air by opening the fader [5]. Instead of the produc-er, a telephone operator or an assistant may lead the briefing as well.

The incoming caller appears in the waiting room [1] and is taken by the producer on a fader [2] for a pre-conversation with the caller.

Then the producer moves him with Move to:... to a common or private waiting room in the control room or the studio.

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The private waiting room of a CMS client has top priority. The interview partner coming from the producer is displayed on top of the studio client‘s waiting room [1]. He can be switched to a fader [2] manually and goes on-air by opening the console fader.

If the waiting room’s Autofill function is activated, then the caller will be switched to the fader directly; he can even go on-air automatically as long as the console fader is open.

4.4 Incoming Call Producer Control Room Producer

The interview partner [1] calls into CMS, appears in the waiting room [2],

the producer leads a pre-conversation with him [3] and then forwards him to the control room where he is switched to the console fader [4]. After-wards he is switched on-air by opening the fader [5]. After the interview the caller is given back to the producer for a terminating conversation.

This is, of course, the same procedure as described in chapter 4.3, with the exception that the caller is moved back (with Move to:...) to the producer once the interview is finished.

cms…jan 11, 2011 · cms call management system 4 cms sw v2.1 date printed: 01.11.2011 1 3 4 2 2...

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