co-innovation showcase: practical tips on applying ai ... · data-driven strategy . orange...
TRANSCRIPT
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Co-innovation showcase: practical tips on applying AI, automation and creating a data-driven strategy
Guillaume Freyburger Head of Intl. Consulting Practice
Philipp Ringgenberg Head of Consulting Europe
Consulting
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Guillaume Freyburger Head of International Consulting Practice
Philipp Ringgenberg Head of Consulting Europe
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+ 40 countries local presence and innovative approach
North America
Latin America
France, Europe &
Russia
Emerging Markets &
Indirect
Asia Pacific
Who & where? Global presence, local approach for global customers
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54% of innovative companies struggle to bridge the gap between innovation strategy and business strategy
PWC Innovation benchmark
Business Consulting
Advisory Consulting
Integration Consulting
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Our digital ecosystem:
1000 + researchers start-ups
best of breed partners
Business outcome
Digital
design
Agile POC
Ideation & Co-Creation
Co
- I
nn
ova
tio
n
Deliver your unique data-driven strategy
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Orange Institute
Orange Innovation
Fund
Developers
Startups
Enterprises
Research and development with Orange Labs
Orange Fab
Orange Partner
Orange
Business Services
Orange partner of Telecom,
Numa, etc.
Orange and investment funds
Orange Labs Orange Technocenter
Internal innovation
Orange Watch
Orange International
Regional directorates
Orange
Orange Fab
Open Innovation Territorial
communities
The Orange Co-Innovation Ecosystem communities of developers, startups, labs and partner companies
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Consulting Integration
Share & create Collect Analyze
Store & process Transport
Protect
Innovation & Consulting along your data journey
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Lifecycle Enhancements
Technology Assessment
Readiness Assessment
Architecture & Design
Business Innovation & Strategy
Infrastructure & Edge
Collaborative workspace
Digital customer
relationships
Smart Workplace & Employee
Journey
Internet of Things
Data intelligence
Enriched connectivity
Cloud Cyber
defense
SD-X transformations
Business Applications
Visibility
Smart Cities
Smart Manufacturing
Multi-Supplier Integration
End-user Experience
Multi-Cloud
Journey
Cyber & Industrial Security
Customer Journey Smart Retail
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Integration Consulting & Service Management
Vertical & Business & Innovation Consulting
Advisory Consulting
Innovation & Consulting agile methodology
Vision and scope Evaluate and prototype
Model and Build Operate and extend
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Personal journey observation and analysis Ideation and creativity Concepts evaluation
Observation Analysis creative workshop Prioritization tools and presentation
Execution
Deliver key business outcomes
How did a global manufacturer gain efficiency in the factory an Agile & Global Methodology to co-innovate with our clients
e.g. Forklift automation, digital board
Prioritization Concepts validation Digital snapshot
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Top use cases for AI Percentage of EMEA respondends using AI for...
Chatbot
Process Optimization
Fraud Detection
Market Segmentation
Computer Assisted Diagnostics
Call Center Assistance
Segment Analysis
Question: does your organization use any of these AI based applications multiple responses allowed source: Gartner 2019
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Top use cases for AI Percentage of EMEA respondends using AI for...
Chatbot
30% Process Optimization
29% Fraud Detection
21% Market Segmentation
16%
Computer Assisted Diagnostics
14% Call Center Assistance
12% Segment Analysis
11%
Question: does your organization use any of these AI based applications multiple responses allowed source: Gartner 2019
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Key areas for AI and automation
We do it ourselves Orange has successfully tested AI & Automation internally
Improved design efficiency Consultants equipment RPA
Customer experience Chat Bots Speech Analytics Customer Behaviour (flux vision, data points)
Operational efficiency Manufacturing & OT Supply chain
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Key areas for AI and automation
We do it for our customers Orange is helping clients from the strategy to the design of AI-enabled solutions AI modules to improve the
customer experience
New efficiency with RPA
Customer experience Chat Bots Speech Analytics Customer Behavior (flux vision, data points)
Operational efficiency Manufacturing & OT Supply chain
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Service improvements
Large Pension Fund
Smart platform enabling cloud integration
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International Supply Chain
25mn time saved for transactions from manual to automated
Increased app reliability
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Key Takeaway
Define & Test Use Cases Leveraging a co-innovation and ideation phase
Ecosystem Integration To integrate seamlessly into existing environment
Anticipate Operations To fully benefit from AI and Automation
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Boost your efficiency, combine your digital ecosystem with our know-how and carrier grade service integration capabilities Let’s build the future - together!
Demo booths:
Come and see us:
CO-CREATION & DESIGN LAB: Experience live our co creation LAB and design your business future!
ORANGE MSI: Join us for real life business situations with real life tools to be applied
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Thank you… we’re listening
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Companies thrive on innovation. We work to shape yours.