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  • CO-OPERATIVE EDUCATION &CAREER ACTION

    welcomewelcomeA HANDBOOK FOR NEW EMPLOYEES | 2016

  • WHAT WOULD YOU MOST LIKE TO LEARN AT TODAYS ORIENTATION SESSION?

    session expectations

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    WELCOME ABOARD!Were so glad youve joined us.

    At CECA, we connect students with meaningful work opportunities. As a world leader in co-operative education and career development we have a reputation for excellence among students, employers, and our peers at other institutions across the globe. Waterloo was built on the principle of work-integrated learning more than 50 years ago. Today, co-operative education is still the number one reason students choose to study here.

    Our success is built with terrific people like you.

    2016 EDITIONEditors: Phoenix McDonald, Deb Iler, Celeste Horne, Suman Armitage, Karina Graf, Kari Pasick Stewart

    Design: Creative Services, University of Waterloo

    Thank you to everyone who contributed to the development and refining

    of CECAs orientation process.

    Your feedback is welcome at [email protected].

  • UNIVERSITY OF WATERLOO2

    table of contentsAction items .............................................................................................................................. 3

    Need to know .............................................................................................................. 4

    Dress code and professionalism ........................................................................ 6

    Mandatory training ................................................................................................... 7

    Telecommunications, emails, and tech support ......................................... 8

    CECA mission, vision, and guiding principles ............................................................. 11

    Co-op at Waterloo: an infographic .................................................................................. 14

    Meet CECAs executive team ............................................................................................. 16

    CECA acronyms ...................................................................................................................... 20

    Employee tips and testimonials ........................................................................................ 22

    Fun activities ............................................................................................................................ 24

    Health and safety .................................................................................................................... 26

    University of Waterloo helpful resources ...................................................................... 28

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    ALL NEW HIRES

    Receive laptop and computer login information from tech support 1st week

    Set up phone message (see page 9) 1st week

    Create standard email signature (see page 9) 1st week

    Read Waterloos Daily Bulletin Daily

    Discuss with your supervisor:

    Keys

    Security Codes

    Business Cards

    Scheduling 1:1 meetings

    1st week

    Complete mandatory training courses (see page 7) 2nd week

    Become familiar with CECA and CCA websites (see page 31) 2nd week

    CO-OP STUDENTS

    Discuss goals and expectations with your supervisor 2nd week

    Mandatory work term consultation with student advisor (could be via eCheck-in) 8 weeks

    Midterm performance review with supervisor 8 weeks

    End-of-term performance review with supervisor

    Last month of term

    End-of-term presentation Last month of term

    Exit interview Last month of term

    Final performance review with supervisor End of term

    action items

  • UNIVERSITY OF WATERLOO4

    need to knowGENERAL WORK HOURS General working days are Monday through Friday. Working hours are seven hours per day 8:30 a.m. - 12:00 noon and 1:00 p.m. - 4:30 p.m. for a total of 35 hours per week.

    Depending on your role within CECA, you may be required to work flexible hours including some evenings and weekends.

    SICK DAYS If you are ill and unable to come to work, please contact your supervisor by 8:30 a.m. Co-op students have a maximum of two sick days per term.

    IMPORTANT CO-OP DATES Visit uwaterloo.ca/co-operative-education/important-dates to view the CECA important dates calendar.

    INTERVIEW DAY SERVICES (IDS) To accommodate the high volume of interviews held at the Tatham Centre, all CECA on-campus staff participate in IDS shifts. Sometimes, employees will be expected to come in earlier than usual to help greet employers or work at the call centre, among other tasks. Depending on your role, IDS warrants a lot of standing and walking, so be sure to wear comfy shoes!

    Well share more details about IDS shifts and training via email. You can also ask your supervisor about IDS. Shifts will be posted to SharePoint during the first month of each term. Your involvement supports the overall success of the co-op program.

    PAID HOLIDAYS Paid holidays for full-time and part-time regular staff and faculty, as well as other employees, can be found in detail through Policy 38. All paid holidays are listed online: uwaterloo.ca/human-resources/pay-administration/paid-holidays.

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    PAY DAY University of Waterloo staff are paid on the last Friday of each month. Pay will be deposited directly into your bank account. You can view your paycheque online by visiting MyHRinfo at uwaterloo.ca/myhrinfo.

    Casual staff are paid on a biweekly basis. Time sheets are provided by immediate supervisors and must be approved by your immediate supervisor on a biweekly basis. Typically, immediate supervisors submit time sheets into Finance for payment.

    INCOME TAX (T4) Your annual T4 statement will be available on Waterloos HR website, myHRinfo, in late February.

    Casual staff will receive the annual T4 statements in the mail. Ensure that your manager is aware of any address changes.

    CECA co-op studentsEND-OF-TERM PRESENTATION DAY Each co-op student in CECA will prepare and deliver a presentation to staff, highlighting their role, achievements, and any recommendations they believe will benefit CECA. Watch your email or speak to your supervisor for further details.

    EXIT INTERVIEWS Each term, co-op students are invited to participate in a confidential exit interview. These interviews are scheduled during the last month of the term. Watch your email for an invitation to participate.

  • UNIVERSITY OF WATERLOO6

    dress code/professionalismCECA DRESS CODE CECAs dress code is business casual. What you wear should not distract others, make them feel uncomfortable, or portray an unprofessional image.

    The following are not considered appropriate for the business casual workplace:

    Muscle shirts Low cut shirts Any clothing that exposes the midriff Clothing with offensive language or pictures Clothing that is too short, tight, sheer, or torn

    Other helpful reminders:

    Business-style knee-length shorts are acceptable for the workplace Skirts and dresses should be a length at which you can sit

    comfortably in public

    Leggings worn as pants are not acceptable; leggings may be worn under long (at least mid-thigh length) tops

    Our workplace extends to our meeting rooms, front lobby, parking lot, and off-site meetings all locations where we may encounter an unexpected guest or customer

    While you may not be directly facing customers, your team members might interact with customers in your work area. Additionally, as you travel through the building you will be seen by customers, so you must dress accordingly

    Business casual is not the same as weekend or sportswear

    Impromptu and unscheduled activities can and do occur. While we can definitely relax our looks in a business casual environment, we can never relax our standards

    See your manager for any dress code or footwear guidelines based on health and safety requirements

    How we are attired, how we behave, and how we express ourselves reflects on CECA. It is important that we dress for our roles and present a professional image at all times. Please check with your supervisor if youre unsure how to dress for your role.

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    mandatory trainingAll staff working in paid or unpaid positions at University of Waterloo must complete the following courses:

    Employee safety orientation (requires 30-60 minutes to complete)

    Workplace violence awareness (requires 30-60 minutes to complete)

    WHMIS 2015 (requires 45-60 minutes to complete)

    Supervisor's Safety Awareness (requires 60 minutes to complete, mandatory online course for all supervisors).

    Accessible customer service training

    All employees are required to take the mandatory accessibility training. Your completion of the training will be tracked on your myHRinfo training record.

    You can complete this tr