coaching c a p a b i l i t y coaching c a p a b i l i t y mike r. jay master business coach

CoachingCoaching

C A P A B I L I T YC A P A B I L I T YMike R. JayMike R. Jay

Master Business CoachMaster Business Coach

www.b-coach.comwww.b-coach.com © Copyright Mike R. Jay, Master Business Coach© Copyright Mike R. Jay, Master Business Coach 22

AssumptionsAssumptions

Business ContextBusiness Context Not the truth, but a set of ideasNot the truth, but a set of ideas ‘‘Focused’ to build coaching skillFocused’ to build coaching skill Use the “what to do when flow”Use the “what to do when flow” Make the assumption that building Make the assumption that building

client capability and effectiveness is client capability and effectiveness is a worthwhile goala worthwhile goal


Capability = EffectivenessCapability = Effectiveness

The world needs more capable and The world needs more capable and resilient people today more than resilient people today more than ever…due to increasing complexity ever…due to increasing complexity in life and business conditions.in life and business conditions.


Capability = EffectivenessCapability = Effectiveness

However, it is However, it is notnot about coaching about coaching effectiveness, it is about client effectiveness, it is about client effectiveness, a subtle yet distinctive effectiveness, a subtle yet distinctive difference in coaching paradigms.difference in coaching paradigms.


Capacity – Capability - PotentialCapacity – Capability - Potential

Capacity: Capacity: the developmental range of the clientthe developmental range of the client

Capability: Capability: the utilization of that rangethe utilization of that range

Potential: Potential: the amount of free energy availablethe amount of free energy available

Example:Example:– Assume capacity is the glass.Assume capacity is the glass.– Assume capability is the amount of water in Assume capability is the amount of water in

the glass.the glass.– Assume potential is the amount of space left Assume potential is the amount of space left

for water in the glass. for water in the glass.


Quick DefinitionsQuick Definitions

CoachCoach– A person that has no power, accountability, authority or A person that has no power, accountability, authority or

responsibility over the outcomes of the person being responsibility over the outcomes of the person being coached and;coached and;

– develops the client to increased levels of capability develops the client to increased levels of capability towards increased effectivenesstowards increased effectiveness

Person Coaching? Person Coaching? (Facilitator, Consultant, Mentor, Manager, etc.)(Facilitator, Consultant, Mentor, Manager, etc.)

– Any person using coaching KSAs (knowledge, skills and Any person using coaching KSAs (knowledge, skills and abilities), but has PAAR over the outcomes of the pbc. abilities), but has PAAR over the outcomes of the pbc. (person being coached)(person being coached)


Tenets ofTenets of C A P A B I L I T Y C A P A B I L I T Y

Self-AwarenessSelf-Awareness ConstructivenessConstructiveness ProprioceptionProprioception MindfulnessMindfulness InquiryInquiry SimplicitySimplicity RealityReality

LeverageLeverage TensionTension DetachmentDetachment Humility Humility DiscernmentDiscernment Strategy FocusStrategy Focus Dynamic Dynamic

EngagementEngagement


Self-Awareness: Self-Awareness: DefinedDefined

An awareness of one's own personality or An awareness of one's own personality or individuality individuality

In the EI Theory of Performance In the EI Theory of Performance (Goleman), Self-Awareness is made up of 3 (Goleman), Self-Awareness is made up of 3 competencies:competencies:– Emotional Self-AwarenessEmotional Self-Awareness– Accurate Self-AssessmentAccurate Self-Assessment– Self-ConfidenceSelf-Confidence


Self-Awareness - Self-Awareness - Action Steps:Action Steps: Do NOT confuse self-knowledge with SA!Do NOT confuse self-knowledge with SA! Objectify Ego-centricityObjectify Ego-centricity Learn what “has” usLearn what “has” us Get needs met outside of Coaching Get needs met outside of Coaching Know your self; be self-awareKnow your self; be self-aware

Example:Example: Because one is driven by affiliation, we seek to Because one is driven by affiliation, we seek to get affiliative needs met through client relationships, rather get affiliative needs met through client relationships, rather than being a witness to our own motivational needs while than being a witness to our own motivational needs while interacting and guiding the client to increased capability.interacting and guiding the client to increased capability.


Construction: Construction: DefinedDefined

the quality or state of being the quality or state of being constructiveconstructive

promote improvement or promote improvement or development development

helpful toward further development helpful toward further development promoting improvement or advance promoting improvement or advance


Constructiveness – Constructiveness – Action StepsAction Steps

Resist problem solving for the client Resist problem solving for the client Open up the third space (coachspace)Open up the third space (coachspace) Surface the client’s awareness of five Surface the client’s awareness of five

critical levelscritical levels– Experiential- Conceptual –Intentional – Experiential- Conceptual –Intentional –

Motivational –DevelopmentalMotivational –Developmental Seek a differentiated approach: Seek a differentiated approach: match

the client’s level of capability

Example: Identify different values in different clientsIdentify different values in different clients


Proprioception: Proprioception: DefinedDefined

a sensory perception (as a result of a sensory perception (as a result of receptors) located deep in the receptors) located deep in the tissues (as in skeletal or heart tissues (as in skeletal or heart muscle, tendons, the gastrointestinal muscle, tendons, the gastrointestinal wall, or the carotid sinus) and that wall, or the carotid sinus) and that functions in proprioception (as in functions in proprioception (as in response to changes of physical response to changes of physical tension or chemical condition within tension or chemical condition within the body proper) the body proper)


Proprioception - Proprioception - Action StepsAction Steps Listen with and to your whole bodyListen with and to your whole body Listening for how the client functions Listening for how the client functions Discern the expressed or unexpressed Discern the expressed or unexpressed

need(s)need(s) Notice capacity, capability or potentialNotice capacity, capability or potential Assess current “existential” issuesAssess current “existential” issues

Example: Example: Does the client know where they are Does the client know where they are in relation to this situation vs. what they value in relation to this situation vs. what they value or need.or need.


Mindfulness: Mindfulness: DefinedDefined

bearing or keeping in mind bearing or keeping in mind inclined to be aware inclined to be aware


Mindfulness - Mindfulness - Action StepsAction Steps Notice the conversation in your head—Notice the conversation in your head—

objectify it. objectify it. Serve the client to create effectivenessServe the client to create effectiveness Notice subtleties and after thoughts as to Notice subtleties and after thoughts as to

what is leveraging and powerfulwhat is leveraging and powerful Witness the interactionWitness the interaction in yourself, as in yourself, as

well as the person being coachedwell as the person being coached

Example:Example: Let go of “needs” to fix, help, rescue and solveLet go of “needs” to fix, help, rescue and solve


Testing: Testing: DefinedDefined

to put to the proof to put to the proof to examine or analyze to examine or analyze to examine for the presence of a to examine for the presence of a

substance substance to determine the attributes or to determine the attributes or

performance characteristics performance characteristics to explore the aptitudes, attitudes, to explore the aptitudes, attitudes,

knowledge, or skills knowledge, or skills


Testing - Testing - Action StepsAction Steps Test reality or untested beliefsTest reality or untested beliefs Test basic assumptions and beliefs Test basic assumptions and beliefs

(mental models)(mental models) Test “our own” as well as the client’s Test “our own” as well as the client’s

assumptionsassumptions Use Dynamic Inquiry and 5 Ps:Use Dynamic Inquiry and 5 Ps:

Ping, Probe, Prompt, Perturb & PermissionPing, Probe, Prompt, Perturb & Permission

Example:Example: “Is believing “x” an issue?“Is believing “x” an issue?


Simplicity: Simplicity: DefinedDefined

absence of complexity in form or structure absence of complexity in form or structure an irreducible element -the multiplicity ... of our an irreducible element -the multiplicity ... of our

environment seems suddenly to attain environment seems suddenly to attain clarification, clarification, simplicitysimplicity, and homogeneity , and homogeneity

ingenuousness of spirit ingenuousness of spirit :: freedom from vanity or freedom from vanity or guile guile

unaffected naturalness unaffected naturalness :: freedom from artificiality freedom from artificiality or display or display

directness of expression directness of expression :: absence of ambiguity absence of ambiguity or over refinement or over refinement : :

limitation in the use of ornamentlimitation in the use of ornament


Simplicity - Simplicity - Action StepsAction Steps More Listening, observing, discerning, modeling – More Listening, observing, discerning, modeling –

less delivery (Feedback, Questions, Statements, less delivery (Feedback, Questions, Statements, Challenges and Ideas)Challenges and Ideas)

Give control to client – situation dictated by Give control to client – situation dictated by developmental leveldevelopmental level

Use simplest delivery possibleUse simplest delivery possible

Example:Example: The more you explain the less context is provided by the client, the fewer parts of a person’s meaning-making system are surfaced. [A Conversation is a Network effect]


Reality : Reality : DefinedDefined

the quality or state of being realthe quality or state of being real a real event, entity, or state of affairs a real event, entity, or state of affairs the totality of real things and eventsthe totality of real things and events something that is neither derivative something that is neither derivative

nor dependent but exists necessarilynor dependent but exists necessarily- - in realityin reality :: in actual fact in actual fact


Reality - Reality - Action StepsAction Steps Reality is in the perceptionReality is in the perception See the world how it is rather than as we See the world how it is rather than as we

areare Objectify business reality thru evidenceObjectify business reality thru evidence Understand your own espoused Understand your own espoused

theory, theories of action and theory theory, theories of action and theory in usein use

Example: Example: “S/he who is good with a hammer, thinks “S/he who is good with a hammer, thinks everything is a nail” - Masloweverything is a nail” - Maslow


Leverage: Leverage: DefinedDefined

the action or mechanical effect the action or mechanical effect of a leverof a lever

an arrangement or system of an arrangement or system of leverslevers

EFFECTIVENESS, EFFECTIVENESS, POWER, POWER, INFLUENCEINFLUENCE


Leverage - Leverage - Action StepsAction Steps Identify openings of importanceIdentify openings of importance Develop Focus and ExecutionDevelop Focus and Execution Serve the expressed need: respect implicitServe the expressed need: respect implicit Use natural closes to keep from opening Use natural closes to keep from opening

too many issues at one time.too many issues at one time. Identify importanceIdentify importance, , reconnect with the reconnect with the

expressed desires, needs and actions that expressed desires, needs and actions that have leveragehave leverage

Example:Example: Guide the client to become self-diagnostic, self-Guide the client to become self-diagnostic, self-correcting and able to manage an interaction in terms of time: correcting and able to manage an interaction in terms of time: model the appropriate interaction by keeping it focused, model the appropriate interaction by keeping it focused, connected and in relation to expressed/implicit needsconnected and in relation to expressed/implicit needs


Tension: Tension: DefinedDefined

the act or action of stretching or the condition or the act or action of stretching or the condition or degree of being stretched to stiffness degree of being stretched to stiffness

a momentary state of muscular tautness in dance a momentary state of muscular tautness in dance technique that inevitably resolves into relaxationtechnique that inevitably resolves into relaxation

either of two balancing forces causing or tending either of two balancing forces causing or tending to cause extension to cause extension

the stress resulting from the elongation of an the stress resulting from the elongation of an elastic body -- contrasted with elastic body -- contrasted with compressive stresscompressive stress c c archaicarchaic : PRESSURE : PRESSURE

inner unrest, striving, or imbalance : a feeling of inner unrest, striving, or imbalance : a feeling of psychological stress often manifested by increased psychological stress often manifested by increased muscular tonus and by other physiological muscular tonus and by other physiological indicators of emotionindicators of emotion

a state of latent hostility or opposition between a state of latent hostility or opposition between individuals or groups individuals or groups

a balance maintained in an artistic worka balance maintained in an artistic work


Tension - Tension - Action StepsAction Steps Noticing TensionNoticing Tension Notice how the client resolves tensionNotice how the client resolves tension Surface tension through questions and Surface tension through questions and

challengechallenge Use tension to enhance capabilityUse tension to enhance capability

Example:Example: Often we are attached to success, therefore we don’t create enough tension for the client or, we resolve the client’s tension for them by releasing them from their own tension with what we think are great questions—the illusion of our own ego gets in the way of what is happening as the client creates their own tension through self-coaching, self-examination and self-correction.


Detachment: Detachment: DefinedDefined

the act or fact of detaching the act or fact of detaching indifference to worldly concerns indifference to worldly concerns

or partisan opinionor partisan opinion absence of emotional biasabsence of emotional bias neutrality of feelingneutrality of feeling


Detachment - Detachment - Action StepsAction Steps Notice what you are attached toNotice what you are attached to Let the client do work to help themselvesLet the client do work to help themselves Do not take power, accountability, Do not take power, accountability,

authority, and responsibility for the clientauthority, and responsibility for the client Detach from the client’s outcomesDetach from the client’s outcomes

Example:Example: When we begin to resonate with the client, we fall When we begin to resonate with the client, we fall into the trap where a number of things begin to take placeinto the trap where a number of things begin to take place– We start unconsciously using our own meaning making system We start unconsciously using our own meaning making system

to complete the experience, meaning-making, intention, to complete the experience, meaning-making, intention, motivation and development in interactionmotivation and development in interaction

– We may take on the client’s burdens unconsciously through We may take on the client’s burdens unconsciously through trying to help the client or identifying with the clienttrying to help the client or identifying with the client


Humility: Humility: DefinedDefined

the quality or state of being the quality or state of being humble in spirithumble in spirit

freedom from pride or freedom from pride or arrogancearrogance


Humility - Humility - Action StepsAction Steps Check your ego at the door Check your ego at the door Be successful; then let it go.Be successful; then let it go. Do not be fooled by randomnessDo not be fooled by randomness Maintain poise at all timesMaintain poise at all times

Example:Example: success serves our ego in thinking “WE” or success serves our ego in thinking “WE” or “what we do” are why it is successful instead of looking for “what we do” are why it is successful instead of looking for other reasons that are probably the real reasons success is other reasons that are probably the real reasons success is taking place.taking place.


Discernment: Discernment: DefinedDefined

the quality of being able to grasp and the quality of being able to grasp and comprehend what is obscurecomprehend what is obscure

an act of discerningan act of discerning a power to see what is not evident to the a power to see what is not evident to the

average mind. average mind. stresses accuracy (as in reading stresses accuracy (as in reading

character or motives or appreciating art)character or motives or appreciating art)


Discernment - Discernment - Action StepsAction Steps Letting go of expertise and knowing Letting go of expertise and knowing Sensing/Intuiting how much of something the Sensing/Intuiting how much of something the

client needsclient needs Remain resolved to building capability not co-Remain resolved to building capability not co-

dependencydependency Resist giving adviceResist giving advice

Example: Example: If we do provide advice, it is usually not actionable; If we do provide advice, it is usually not actionable; Actionable Advice has these characteristics (paraphrased from Actionable Advice has these characteristics (paraphrased from Flawed Advice and the Management Trap, C. ArgyrisFlawed Advice and the Management Trap, C. Argyris, , 2000)2000)

Advice that specifies the sequence of behavior required to produce Advice that specifies the sequence of behavior required to produce outcomes outcomes

Make causality transparent (what causes us to get certain effects)Make causality transparent (what causes us to get certain effects) Causality embedded in advice in use is testable in normal situationsCausality embedded in advice in use is testable in normal situations Specify the values or governing variables that underlie the adviceSpecify the values or governing variables that underlie the advice


Strategic: Strategic: DefinedDefined

of, relating to, or concerned with of, relating to, or concerned with marked by or done in accordance with marked by or done in accordance with

strategy strategy necessary to or of great value or necessary to or of great value or

importance in the initiation, conduct, or importance in the initiation, conduct, or completion of a strategic plan completion of a strategic plan

of great or vital importance within an of great or vital importance within an integrated whole or to the taking place of integrated whole or to the taking place of a planned or unplanned occurrence a planned or unplanned occurrence


Strategic Focus - Strategic Focus - Action StepsAction Steps Seek to make interaction strategicSeek to make interaction strategic Align organizational expectations and individual Align organizational expectations and individual

expectationsexpectations Converge Responsibility, Accountability and Converge Responsibility, Accountability and

Authority into influence, impact and ownership Authority into influence, impact and ownership through integral powerthrough integral power

Make coaching “Strategy Focused”Make coaching “Strategy Focused”

ExampleExample:: Use IMULL™Use IMULL™ ImportanceImportance MotivationMotivation UrgencyUrgency LeverageLeverage Low-Hanging FruitLow-Hanging Fruit


Dynamic Engagement: Dynamic Engagement: DefinedDefined

The ability to engage multiple levels The ability to engage multiple levels of perspective, complexity and of perspective, complexity and action.action.

10 levels of interaction possible10 levels of interaction possible


Dynamic Engagement - Dynamic Engagement - Action StepsAction Steps Align multiple levels of interactionAlign multiple levels of interaction Work at any level or across levelsWork at any level or across levels Identify CCP and match appropriatelyIdentify CCP and match appropriately Dynamically Engagement Dynamically Engagement

ExampleExample:: From What From What To What To What Engagement Engagement MotivationMotivation DevelopmentDevelopment FunctionFunction InstrumentationInstrumentation ReciprocalReciprocal IntegralIntegral DifferentialDifferential ExperientialExperiential EmergentEmergent EnergyEnergy


Capability in the end…isCapability in the end…is

The composite being at a level of The composite being at a level of doing that is sufficient to produce doing that is sufficient to produce well-being in people, business and well-being in people, business and communities over time, regardless of communities over time, regardless of situation or conditions.situation or conditions.

In business terms…the ability to In business terms…the ability to produce generative results—produce generative results—consistently--without violating the consistently--without violating the essence of right action.essence of right action.


The ENDThe END

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Links to InformationLinks to InformationBusiness Coachingwww.b-coach.comLeadership Developmentwww.leadu.com OPTIMULL™ Coachingwww.optimull.com Leadership Engagementwww.DynamicEngagement.com Motivational Profilingwww.reissdesireprofile.com Spiral Coachingwww.spiralcoaching.comCoachCertified System™www.coachcertified.com Relationship Coaching SystemRelationship Coaching Systemwww.coachingmatch.comwww.coachingmatch.com

coaching c a p a b i l i t y coaching c a p a b i l i t y mike r. jay master business coach

Documents

client capability

client effectiveness

coaching effectiveness

client functions

levels of capability

client relationships

coaching paradigms

coaching skilluse