1

COACHING CONVERSATION MODEL

CURRENT

REALITY

THE

GOAL

EstablishFocus

Step 1 Step 2

Plan theAction

Step 3

RemoveBarriers

Step 4

Recap

Step 5

DiscoverPossibilities

Coaching Through the Gap

Coaching Skills• Contextual Listening®

• Discovery Questioning®

• Messaging• Acknowledging

2-1

Managing & Developing Your Associates

Managing & Developing Your Associates

Role Play Demonstration

Managing & Developing Your Associates

Breakout - Practice Coaching• groups of 3• practice model based on your

homework from last night• no names!!!

Coaching - Approach to Resolving Conflict

• Understand the nature of conflict – characteristics (normal, options, never a lack of solutions).

• Reframe as a problem-solving process.• Each party should listen to the other’s

viewpoint and rephrase to their satisfaction.

• Explore options.• Agree on a course of action….

Managing & Developing Your Associates