coaching for organizational improvement and leadership enhancement: supervisory training to enhance...
TRANSCRIPT
Coaching for Organizational Improvement andLeadership Enhancement:
Supervisory Training To Enhance Practice (STEP) Program Overview
Monico Whittington-Eskridge, Statewide AdministratorDavid Moore, Technical Program Coordinator
Victor Lasko, Field Support Specialist
1
Introductions
• One Minute Manager Opening Ken Blanchard
2
Workshop Overview
• STEP Program Overview• Illinois Model of Supervisory Practice• Coaching for Organizational Improvement• Assessment and Coaching Frameworks• Putting It Into Practice • Wrap Up
3
Setting the Stage
4
Supervisory Training
to Enhance Practice
Illinois Model of Supervision
5
Introduction and Overview
Administrative Developmental
SupportiveClinical
Coaching for Organizational Improvement
Engagement
Relationship
Assessment
Self-Reflection
Action
Coaching
PERMANENCY WELLBEINGSAFETY
SEACKing to GROW: Assessment and Coaching Frameworks
7
SEACK FRAMEWORK
• Skill• Environment• Attitude• Condition• Knowledge
KSA Working Together
Knowledge Know what
AttitudeKnow why
SkillsKnow how
Ability
STEP Contribution
• Environment: looks at the environment such as: resources available, culture of the organization, and administrative structure
• Condition: looks at the specific conditions such as: self care/stress, competing mandates and physical space.
Shared Definition Skill- practiced abilities, facility in doing something,
dexterity and tact Environment- the sum of the social and cultural conditions
that influence the life of an individual or community Attitude- established ways of responding to people and
situations Condition- the current reality of an individual that may
impact other factors of their life or ability to learn Knowledge- the required information to perform a task as
well as the capacity to apply it back to the work situation.
All Behavior Has Meaning
The Iceberg
KNOWLEDGE & SKILLS
KNOWN TO OTHERS
UNKNOWN TO OTHERS
ATTITUDE
SEA LEVEL
SEACK First to Understand
“Ability is what you’re capable of doing. Motivation determines what you do. Attitude
determines how well you do it.” -Lou Holtz
SEACK in ActionModeling Assessment in Coaching
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Structuring a Coaching Session: GROW Model
Definition of Coaching
Coaching is a process by which the coach creates structured, focused interaction with learners and uses appropriate strategies, tools, and techniques to promote desirable and sustainable change for the benefit of the learner, making a positive impact on the organization.
Adapted from Mink, Owen, & Mink, 1993;Cox, Bachkirova, & Clutterbuck, 2010
Golden Rules of Coaching
• Raise Awareness
• Create Responsibility
• Create Self Belief
Core Skills for Coaching Success
• Active & Interested Listening
• Questioning
• Giving Feedback
Benefits of Coaching
For the Individual• Develops self-awareness• Increases openness to learning• Instills greater clarity of roles and
responsibilities• Enhances ability to identify
solutions• Improves performance and goals• Improves skills and behaviors• Provides opportunities for
accountability to the organization
For the Organization
• Increases creativity and learning• Increases organizational performance• Creates an intrinsically motivating
environment• Improves relationships • Fosters greater use of individual’s
potential and talents• Provides opportunities for
accountability to the individual• Supports the organization in
adopting a learning environment
The GROW Framework
20
1. Establish the Goal
2. Examine the Current Reality
• Who • What • When • How often
3. Explore the Options
• Brainstorm• Think Creatively• Invite Innovative Ideas• Be Open to New
Possibilities
4. What Will You Do?
• Action Planning• Desired Outcome• Behavioral Anchors• Concrete Steps• Reflect on the Progress• Adjust and Revise as
Needed
Putting It Into Practice Activity
• Commit to specific actions in order to move forward towards goal
“We must see people in terms of their future potential, not their past performance.”
-John Whitmore
Coaching Session
Coaching at Every Level
Individual Interpersonal Organizational
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• Weight loss• Time Management• Career Change• Personal Improvement • Financial Management• Getting Organized
• Relationships:FamilyWork and School Social and PeerProfessional
• Communication
• Team Level• Inter and Intra Office• Community Partnerships• Stakeholders• Change Management
PUTTING IT INTO PRACTICE SMALL GROUP ACTIVITY:
In Action
Debriefing Discussions
• Reflecting for a few minutes, what lessons did you learn from this experience?
• How might these lessons be impacting you—what you will continue to do, start or stop doing in the future?
• What one action have you
identified for yourself?
30
Wrap-Up
31
Coaching for Organizational Improvement andLeadership Enhancement: Illinois Supervisory Training
To Enhance Practice (STEP) Program Overview
32
Monico Whittington-Eskridge, Statewide Administrator