"coaching in the workplace: serious developmental skill or
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““Coaching in the Workplace:Coaching in the Workplace:Serious Developmental SkillSerious Developmental Skill
or Temporary Fad?”or Temporary Fad?”
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WHAT EXACTLY IS COACHING FROM A
MANAGEMENT PERSPECTIVE?
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COACHING
• A Skill which if used appropriately will get the best out of people and enable them
to be successful
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BUT SURELY –
COACHING IS JUST BASICALLY TRAINING
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COACHING DELIVERS WHAT TRAINING CAN
ONLY PROMISE!
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COACHING IS ALSO DIFFERENT FROM COUNSELLING &
MENTORING
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COACHING IS AN ESSENTIAL SKILL FOR
MANAGERS
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COACHING HAS MANY BENEFITS FOR THE
EMPLOYEE, THE MANAGER & THE ORGANISATION
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The Benefits of CoachingThe Benefits of Coaching
Improved performance and productivityImproved performance and productivity Decrease in sickness ratesDecrease in sickness rates Increase in Staff retention.Increase in Staff retention. Increased Staff DevelopmentIncreased Staff Development Improved Self-motivationImproved Self-motivation Improved communication, assertiveness and Improved communication, assertiveness and
initiativeinitiative Increased enthusiasm for life and workIncreased enthusiasm for life and work Improved balance between life and workImproved balance between life and work Able to cope better with changeAble to cope better with change Improved relationships at work Improved relationships at work Makes people feel valuedMakes people feel valued
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MANAGERS HAVE FEW OPPORTUNITIES TO COACH – THEY ARE FAR TOO BUSY!
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Copyright Allan Mackintosh 2007Copyright Allan Mackintosh 2007
Coaching Opportunities?Coaching Opportunities?
AppraisalsAppraisals Performance Review meetingsPerformance Review meetings Regular 1:1sRegular 1:1s Ad-hoc ‘open-door’ meetsAd-hoc ‘open-door’ meets Staff meetingsStaff meetings Training sessionsTraining sessions Managing StakeholdersManaging Stakeholders
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COACHING IN MANAGEMENT NEEDS A
FRAMEWORK
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COACHING NEEDS TWO FRAMEWORKS
1. The Performance Management framework of objective setting, performance reviews and appraisals.
2. A framework to actually coach – e.g. G.R.O.W.
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COACHING NEEDS TWO FRAMEWORKS
1. The Performance Management framework of objective setting, performance reviews and appraisals.
• A solid job/role description.• C-SMART objectives• A disciplined Review of Progress • Appraisals.
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COACHING NEEDS TWO FRAMEWORKS
2. A framework to actually coach – e.g. G.R.O.W.
G – The Goal or Objective you are aiming for.
R – The reality of the present situation.
O – The options available to you in order to proceed.
W – The Will and Way-Forward.
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COACHING INVOLVES ACTIVE LISTENING,
APPROPRIATE QUESTIONING &
CHALLENGE
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COACHING CAN BE DEMOTIVATIONAL
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The Skill / Will MatrixThe Skill / Will Matrix
GuideGuide Coach / Train)Coach / Train)
DelegateDelegate
DirectDirect
ExciteExcite(Coach / Direct)(Coach / Direct)
High SkillLow Skill
High Will
Low Will
Aim of Coaching
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APPROPRIATE COACHING CAN BE
VERY MOTIVATIONAL
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DIAMONDMOTIVATION
CLARITY & UNDERSTANDING
EXPRESSING HOPES, FEARS, IDEAS, CONCERNS
CREATING & HAVINGCHOICES
FEELING VALUED
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EVERYBODYCAN
COACH
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Copyright Allan Mackintosh 2007Copyright Allan Mackintosh 2007
If you have any queries arising from this presentation or would like to receive more information on coaching in management or about the Courses available then Allan Mackintosh can be contacted as follows:
Tel: 01292 671220
Mobile: 0776 416 8989
E-mail: [email protected]
Free information and articles can be found at Allan’s websites:
www.pmcscotland.com
www.teambuildersinternational.com