IN PORTRAIT ORIENTATION

1. Just because you CAN doesnt mean that you SHOULD.

2. Never dumb it down.

3. If you dont understand, ask before its too late.

4. Always use we when referencing your team, or your school.

5. You are what you do, not what you say.

6. Give credit. Take blame.

7. You can delegate authority, but not responsibility.

8. Stand up to bullies.

9. Admit when youre wrong.

10. Forgive yourself for your mistakes.

11. Make the little things count.

12. Dont lose your cool.

13. Dont make a scene.

14. Just suck it up every now and again.

15. Keep your word.

16. Be a good listener - dont just wait for your turn to talk.

17. There is no elevator to success. You have to take the stairs.

18. Never linger in a doorway. Youre either in, or out.

19. None of us is as smart as all of us.

20. If you cant explain it simply, you dont understand it well enough.

21. Your character is the sum total of your everyday choices.

22. The smart man thinks he knows everything; the wise man knows he does not.

23. Dont knock it til youve tried it.

24. Never lie to someone who trusts you, and never trust someone who lies to you.

25. The loudest voice in the room is not necessarily the clearest (or the wisest).

26. If you think training is expensive, try ignorance.

27. Look people in the eye when you thank them.

28. When giving a Thank You speech, short and sweet is always best.

29. Know at least one good joke.

30. Always thank the bus driver. (And the janitor and the secretary)

31. Always thank your host.

32. If you offer to help, dont quit until the job is done.

33. When entrusted with a secret, keep it.

34. Hold your heroes to a high standard.

35. Its never too late for an apology.

36. Believe in miracles - but dont depend on them.

37. Know when to ignore the camera.

38. When youre with new friends, dont just talk about old friends.

39. Its not enough to simply be proud of your tradition - live up to it.

40. If you have the right of way, TAKE it.

41. Eat lunch with the new kids.

42. Dont stare.

43. You dont get to choose your own nickname. Ever.

44. You cant ever hug your kids too much.

Standardize rules, protocols and procedures

Establish expectations and boundaries

Manage consistent follow-through for all in every circumstance and situation

Treat everyone in a principled manner - not necessarily in an identical one - in accordance with team rules, standards, protocols and

expectations

Be straightforward, truthful and free of deceit in explanation, practice and enforcement of team rules, standards, protocols and expectations

Establish and maintain a high standard of expected behavior for the understanding of - and adherence to - all team rules, standards, protocols and expectations