coaching skills for leaders workshop date 13th march 2014 facilitator mike white
TRANSCRIPT
Coaching Skills for Leaders Workshop
Date 13th March 2014 Facilitator Mike White
Learning Outcomes
During the programme the participants will be able to:
• Explore the why and what of coaching and where and how coaching skills can be used to enhance their role as a leader
• Identify key coaching skills and practice how they can be used to enhance performance and encourage employee development
• Use opportunities for reflection to plan how best to use coaching skills in their day to day leadership role
Increasing awareness of effective leadership approaches
Ground Rules
Some suggestions to help get us started:
Confidentiality
Equality
Learning
Curiosity
Participation
Time Keeping
Leadership Offer from Engage London
•Coaching Sets – a series of four coaching sessions •Leadership Seminars with statutory sector partners on the Leaders for London Programme on thematic areas •ILM level 3 bursaries on leadership and management
Why coaching skills for leaders?
'Working in partnership with an individual to help them achieve identified goals by asking questions, actively listening, building rapport and giving feedback.' (Mike White)
This workshop is focused on:
Developing coaching skills not being a coach
Using coaching skills as a leader to address the challenges we face
What are the most significant challenges you face as a leader in your organisation?
Why coaching skills for leaders?
Enabling you to help individuals:
Build personal resilience, self awareness and confidence
Embrace change and consider new perspectives
Be accountable for their actions and performance
Be open to new ways of working and shared understanding
What are your personal learning objectives for this workshop?
Key Coaching Skills
• Powerful Questions
• Actively Listening
• Building Rapport • Giving Feedback
Powerful Questions
A Powerful Question is:
Simple, Purposeful and asked with Integrity
And Powerful Questions enable people to GROW:
• focus on the desired outcomes (Goals)• ensure ideas are grounded in what’s current (Reality)• creativity explore the possibilities (Options)• encourage the power to take action (Will)
What makes a Powerful Question?
Asking Powerful Questions
• Use ‘What’ and ‘How’• Be Specific – ‘What exactly have you tried….’• Challenge and Support – ‘Have you thought of….’• Aim for clarity – ‘How did that happen…’• Summarise – ‘What’s really important here…’
Actively Listening
• Cosmetic Listening – ‘It looks like I’m listening, I’m not really, I’m kind of somewhere else
• Conversational Listening – ‘I’m engaging in the conversation, listening, talking, thinking, talking etc.
• Actively Listening – ‘I’m very focused on what you’re saying and how you’re saying it’
So, What does actively listening look like? Be creative and use words, pictures and/or actions to feedback what you think
The Active Listener…….
• listens more than they speak
• is wholly focused on the speaker
• helps identify actions that help the speaker move forward
• acknowledges what’s being said
• ask questions, offers observations, and gives feedback
Active Listening Exercise
Speaker – ‘I want to change……..’
Listener - asks questions, acknowledges key points etc. but does not offer solutions, ideas etc.
Listener - offers the Speaker summary of what they heard, saw and felt while listening
Speaker - offers the Listener feedback: • How listened to did they feel?• What effect did being listened to have?• How does the Speaker now feel about what
they want to change?
Then swap roles and repeat the exercise
Actively Listening • Be open minded and don’t make assumptions
• Listen for the words and the feelings
• Reflect and summarise your understanding
• Focus on what’s being said
• Don’t allow yourself to be distracted
Building Rapport
Key ingredients include:
• Body language/physical gestures – Mirroring
• Qualities of voice – pitch, pace, volume
• Language/words used
How is Great Rapport created? What does it feel like to have Great Rapport?
Building Rapport Exercise Speaker – talks about something of their choice
Listener – engage in conversation and observer the speaker, gestures, voice quality, language
Listener - match the Speakers gestures, voice and language (increasing rapport)
Listener - deliberately mismatch the Speakers gestures, voice and language (decreasing rapport)
Speaker - gives Listener feedback: • What was it like to be matched/mismatched?• What was the impact matching/mismatching?
The participants swap roles and repeat the exercise
Building Rapport
• Building on the other's point of view
• Being non-judgemental – letting go of assumptions
• Being honest and building trust
• Showing empathy – seeing the others point of view
Giving Feedback
• Focus on development and performance
• Re-enforcing self esteem
• Building confidence • Grounded in evidence
• Informal and Formal
What are your giving feedback top tips?
Giving Feedback Exercise
Use the sentence strings provided to reflect on what you have learnt so far. Then... Speaker - shares what they have learnt so far and
asks for feedback
Listener - offers the Speaker feedback on their reflections
Speaker - offers Listener feedback: • What will I now do differently?• What worked about the feedback given? • What might have worked better? • What did I learn about how I need to give
feedback to others?
The participants swap roles and repeat the exercise
Giving Feedback
• Focus on behaviour – ‘I saw you…’
• Describe what you see – ‘I noticed that you…’
• Share your ideas – ‘What if you tried…..’
• Explore the alternatives – ‘How could you…’
• Be Positive – ‘It was great when you….’
Key Coaching Skills Practice We now have an opportunity to practice using the 4 Key Skills at the same time
Agree Roles – Speaker, Coach, Observer
Scenario familiarisation (or another chosen topic)
Skills Practice
Feedback – Speaker, Coach, Observer
Learning Summary The exercise is repeated so that everyone has an opportunity to be Speaker, Coach and Observer
Learning Review
The programme has been an opportunity to:
• Explore the why and what of coaching and where and how coaching skills can be used to enhance their role as a leader
• Identify key coaching skills and practice how they can be used to enhance performance and encourage employee development
• Use opportunities for reflection to plan how best to use coaching skills in their day to day leadership role
What are your Next Steps?
Engage Londonhttp://www.childrenengland.org.uk/engagelondon/[email protected]