code : stm#360-2 samsung electronics co., ltd. feature lists distribution englished01

Code : STM#360-2Code : STM#360-2

Samsung Electronics Co., Ltd.

Feature ListsFeature Lists

Distribution

EnglishED01

© Samsung Electronics Co., Ltd. 2

ObjectivesObjectives

After successful completion of the course the trainees should be able to execute the following activities.


ContentsContents

OverviewOverview

ConfigurationConfiguration

Product DescriptionProduct Description

FeaturesFeatures

AppendixAppendix


OverviewOverview


OverviewOverview

OverviewOfficeServ IP-UMS system carries out the integrated messaging system function interworking the OfficeServ system with IP interface. The system provides voice mailbox, auto attendant, E-mail server interface function and IP-Fax server function. If the IP-UMS system interworks with digital phone and analog phone of OfficeServ, MGI module is required for the gateway function and the numbers of IP-UMS channels are determined within the numbers of MGI channels

OfficeServ IP-UMS supports OfficeServ 100, OfficeServ 500, OfficeServ 7200, and OfficeServ 7400.

OfficeServ 100 : 8

OfficeServ 500M : 16

OfficeServ500L : 32

OffcieServ7200 : 16

OfficeServ7400 : 64


Configuration Configuration


System ConfigurationSystem Configuration

- IP-UMS Server- E-Mail Server (included TTS)-Web server- Fax server

Admin

Voice Line

LAN

PSTN

OfficeServ system

User User User

Internet

FAX



IP-UMS

0

CALL

1

UMS Core

3

RTP

2

Call Singal Processing

1.1

Media Processing

2.1

VM

3.1

AA

3.2

Admin

3.3

Email

3.4

Fax

3.5

Email Server

4

Fax Server

5

Email Processing

4.1

Fax Processing

5.1



CALL AGENT

RTP AGENT

UMS Core

VoiceMail Auto Attendant

Voice Engine

Audio codec

G729 Wav

G726 adpcm

MP3

OGG

TTS

Email Engine

SMTP

Qmail Handler

POP3

IMAP4

HTMP Text extractor

Web management

Administration User

SIP StackGateway

Core

Media Handler

Message HandlerVoice

DTMF

RTP

SIP

SIP MSG

RTP MSG

SMTP

QMail

POP3

IMAP4

HTTP


Product DescriptionProduct Description


DescriptionDescription

OfficeServ IP-UMS ServerIP-UMS server is main server that integrated messaging system function inter-working the OfficeServ system with IP interface. IP-UMS Server provides voice mailbox, auto attendant function, E-mail server interface function and IP-Fax server function.

Interworking with E-mail ServerBy interfacing with E-mail server, you can construct the integrated messaging system by interworking voice messages(including fax messages) and E-mail message. Above all, the interface with MS Outlook enables IP-UMS to embrace the existing Outlook users. Therefore, the existing E-mail users can use IP-UMS without hesitation.Built-in TTS (Text to Speech) engine provides the function to convert a text to a voice. In addition, you can convert a entered text to a voice file as a system prompt and listen to the title or the text of a message arrived through an E-mail after making access via a digital phone or an analog phone.



Interworking with IP-Fax ServerIP-FAX server can analog-fax, transmit and send to the outside by supporting T.38 standard protocol without additional H/W composition in IP-UMS. Since IP-UMS supports the search and the configuration about administrator functions and user functions on the Web, the administrators and the users with a specific class can configure and search IP-UMS functions after making access to the Web.

For instance, you can check the voice message arrived to your voice mailbox on the web without digital phone or analog phone access.



OfficeServ IP-UMS AdministrationOfficeServ IP-UMS Supervisor performs management at any time and place by providing Web-based management and monitoring port status.


FeaturesFeatures


FeaturesFeatures

OfficeServ IP-UMS - VMS Corresponding to SVMi VoiceMail Scenario

OfficeServ IP-UMS – AA (Auto Attendant)

OfficeServ IP-UMS – Access manager

OfficeServ IP-UMS – Email (included OutLook)OfficeServ IP-UMS - OfficeServ Mail Server

OfficeServ IP-UMS - MicroSoft Outlook & Exchange Server

OfficeServ IP-UMS - Use TTS Engine

OfficeServ IP-UMS - IP-Fax (included v1.2)

OfficeServ IP-UMS Supervisor Real Time Monitoring about Call Status

Phone or Web based Administrator’ Control


FeaturesFeatures

VM (Voice Mail)

• Answer Machine Emulation • Auto Conversation Record• Auto Forward• Auto Log In• Auto Message Play• Broadcast• Call Back/ Forward to Voice Mail• Call Record• Call Back Request Messages• Direct Messaging / Quick Memo• Distribution Lists• Extended Prompting• External Number Notification• FaxMail • Future Delivery• Group and Sort Messages • Prior to Play• Individual Mailbox Greeting / name / password

• Maximum Number of Messages• Message Address Verification• Message Alert Notification Schedule• Message Counter• Message Delete • Message Delivery Options • Message Fast Forward / With Append• Message Length Controls• Message Pause/Play /Order/ Replay/Reply• Message Retention Time by Subscriber • Message Retrieve / Rewind / Save/Send • Message Scan / Skip• Message Undelete• Message Waiting Light Indication• Multiple Subscriber Mailbox Login• Multiple Subscriber Mailboxes• Name Addressing• New / Old Selection• One Touch Access


FeaturesFeatures

OfficeServ IP-UMS – VMNotification Schedule

Personal Mailbox Administration

Private (Confidential) Messages

Quick Memo

Reminder

Reply Required

Retrieve Public Caller from Mailbox

Return Receipt (Certified Messages)

Self Memo / Reminder


FeaturesFeatures

OfficeServ IP-UMS - AA (Auto Attendant)Alphabetic Directory (Multiple)Auto Attendant RoutingAutomatic After Hours AnsweringAnnounce Hold Position/TimeCamp On SupportDirect to MailboxHolidays and Special Events SchedulerMaximum Greeting LengthMultiple Call HandlingMultiple Language SupportOperator AccessSingle Digit Call RoutingIncoming Call OverflowInterruptible Voice Prompts


FeaturesFeatures

OfficeServ IP-UMS – Access ManagerBlocked Personal Greeting

Busy Personal Greeting

Call Blocking / Forwarding

Day Primary or No-Answer Personal Greeting

Find Me / Follow Me (Off Premises Transfer)

Hold for Busy Station

Multiple Personal Greetings (9)

Night Intercept/ Personal Greeting

Park and Overhead Page

Personal Customized Options

Retrieve Public Caller from Hold

Weekly Availability Schedule * MGI is not supported Find Me (External) / Follow Me (External) / External Call back / External Number Notification


FeaturesFeatures

OfficeServ IP-UMS - admin

Voice Mail main Menu


FeaturesFeatures


Open Block Table

The Block Table is used for building IP-UMS call routing applications, as well as Fax-On-Demand and Query applications.

This is the most frequently accessed area in the IP-UMS and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.


FeaturesFeatures


Schedule Table

The Schedule Table determines when the IP-UMS will automatically change Modes. A mode is a set of operating rules for a specific situation, like DAY Mode or NIGHT Mode. These changes may be based on Port Number, Date or Day of Week, and Time of Day. The Schedule Table contains one record for each scheduled change.


FeaturesFeatures


Subscriber List

The Subscriber List can retrieve/add/delete subscriber.


FeaturesFeatures


System wide parameter

System Wide Parameters include parameters control functionality for the whole system.


FeaturesFeatures


Voice Studio

• The Voice Studio is an utility for recording custom prompts and announcements.

• Edit / create prompt & announcement

• Download files


FeaturesFeatures

OfficeServ IP-UMS – adminOperating Utilities

• This menu screen is used for accessing various display logs and System Administrator facilities.

• Display user log• Display Error log• Activity log• Subscriber Import• DB Backup• Clear Report Count


FeaturesFeatures

OfficeServ IP-UMS – adminPort Activity

• The Port Activity Monitor is an extremely useful tool for diagnosing problems on the IP-UMS system.

• This screen will display all activity in real time as it happens and is also being broken up and written to the Activity, User, and Error Logs simultaneously. This activity contains detailed information for both, Subscriber and Public Caller, call sessions. The viewable Monitors are Monit, CP, and Debug.


FeaturesFeatures

OfficeServ IP-UMS – adminOverride mode

• The Override Mode bypasses control of the Schedule Table.

• This allows the System Administrator to immediately put a single port or group of ports in a specific mode. This override will stay active, on the specified ports, until the System Administrator reasserts the automatic schedule.

• The Override Mode can be activated remotely by the System Administrator.


FeaturesFeatures

OfficeServ IP-UMS – adminView System Report

• BY application• To Subscriber• Messaging Activity• By Call Code• By Hour• By Port Number• By Day of week


FeaturesFeatures

OfficeServ IP-UMS – adminStatus screen

The Status Screen is a display only facility, and shows information in real time relating to the current port status of the IP-UMS.


FeaturesFeatures

OfficeServ IP-UMS – adminSite Config.

You can select the language of display.


AppendixAppendix


Server InstallationServer Installation

Linux & IP-UMS Server Installation

MMC Setting

IP-UMS Server Setting

IP-UMS Server Start & stop


Linux & IP-UMS InstallationLinux & IP-UMS Installation

Hardware requirementCPU: Intel Pentium-IV Process over (1CPU)

HDD: 30GByte over Fixed Drive Area

Memory: 1GByte over Memory

CD-ROM: IDE or-SCSI type CD-ROM Drive

Sol compatible Network Adapter Card



First Step



Start installation



Copy files



Reboot systemIf the Installation would be completed, your should eject the cdrom and system would be rebooted.


MMC SettingMMC Setting

Primary MMC code

830

System IP ADDR : MCP IP Address

FEATURE SVR IP : IP-UMS Server IP Address.

(MCP) Gateway IP : Ex) 165.213.176.001

831Setup the MGI Parameter: MGI IP Address.

(MGI) Gateway IP : Ex) 165.213.176.001

750VoiceMail Card Reset

VM Connection = IP-UMS Server

820Link-ID

Link ID is used at the time of the IP-UMS Setup (Node ID)

835MGI DSP Option

DTMF Type : INBAND(FLAG)

601

Group Setting will help to use IPUMS Port.

5039 (Out Default UMS Representative Group Number)

TYPE: BI-VMS Group

Input the Member of 5039 from 8651 to 8666


IP-UMS Server SettingIP-UMS Server Setting

Login LinuxLogin ID: root

Password : ipums01You can change password by “passwd” command



Setup IP-UMS ServerIt is set step by step from the first.



NICSelect network interface card

When Sol Linux is installed, if system automatically detect, you don’t need this step.



Network Parameter



Set time zone



Create DatabaseAfter create database, you must set password for recreating database.



Set MCP configuration



Set License information



Install TTS language pack & select default language



Link StatusYou can check the link status of OfficeServ System and IP-UMS

“Hellow (FS->CS :1c)”


Email Server (Exchange Server)Email Server (Exchange Server)

Exchange Server (edit hosts file)Edit hosts file

C:\WINNT\system32\drivers\etc\hosts /OfficeServ/bin/setup→Network

Hostname, DomainName

Insert the IP-Address of IP-UMSYour Exchange Server DomainName 127.0.0.1 localhost 165.213.89.221 feature.sme.com feature 165.213.80.166 IPUMSNT0.IPUMSNT.samsung.com IPUMSNT0

/OfficeServ/bin/setup Network Hostname, DomainName

Your Exchange Server DomainName



Exchange Server (Add SMTP Connector)Excute Exchange server → Administration → System Manager

Add SMTP Connector

General → add

Advanced Tab → HELO

Address Space → Add



Set IP-UMS ServerDNS: the IP Address that DNS name server of exchange server


Server ProcessServer Process

Directory Configuration

OfficeServ

bin

ums

/

bin

log

userdata

defdata

www …

…

…

sips-1.0



Directory/OfficeServ/bin : Setup script files

/OfficeServ/ums/bin : ums core execution files

/OfficeServ/ums/log : ums log files

/OfficeServ/ums/userdata : Real VoiceMail, Email,Fax files

/OfficeServ/ums/defdata : prompt files

/OfficeServ/ums/www : web script files

/OfficeServ/sips-1.0 : Download call system data



/OfficeServ/bin/

./setup* : IP-UMS Configuration script

./umsman * : IP-UMS Start/Stop



/OfficeServ/bin/

./getshm* : Show the information of license



/OfficeServ/ums/bin

voip*

sipmain*

tts_srv*

qmail-lgwr*

umsd*

periodic_handler*

UMS core process

Call processing & RTP data processing

TTS & UMS interface process

UMS & Email Server interface process

Process management

Email, License… management



/OfficeServ/ums/log

* /OfficeServ/ums/bin/ums.conf : information of log level

voip.log

sipmain.log

qmail-lgwr.log

tts_srv.log

periodic_handler.log

Start & stop process log

Voip process log (ums core)

Call processing & RTP data processing log

UMS & Email Server interface processing log

TTS processing log

Periodic_handler processing log

umsd.log



/OfficeServ/ums/log

./umsd.log : Show the status of created process



/OfficeServ/ums/log

./umsd.log : You can find the cause of killed process



/OfficeServ/ums/userdataPosition that real data exists

/OfficeServ/ums/userdata/voicemail

/OfficeServ/ums/userdata/email

/OfficeServ/ums/defdataPosition that prompt files exist

/OfficeServ/ums/defdata/EN_US

/OfficeServ/ums/defdata/EN_AU

…

Samsung Electronics Co., Ltd.

code : stm#360-2 samsung electronics co., ltd. feature lists distribution englished01

Documents

ip interface

ipfax server function

numbers of ip

outlookofficeserv ip

search ipums functions

ipfax serveripfax server

ums channels

analog phone of officeserv