code : stm#360 samsung electronics co., ltd. introduction to officeserv ums distribution englished01

Code : STM#360Code : STM#360

Samsung Electronics Co., Ltd.

Introduction to OfficeServ UMSIntroduction to OfficeServ UMS

Distribution

EnglishED01

© Samsung Electronics Co., Ltd. 2

ObjectivesObjectives

After successful completion of the course the trainees should be able to execute the following activities.


ContentsContents

Product & SpecificationsProduct & Specifications

ArchitectureArchitecture

Special FeaturesSpecial Features

Main CapacityMain Capacity

USEUSE

TroubleshootingTroubleshooting


Product and SpecificationsProduct and Specifications


Product & SpecificationProduct & Specification

ProductThis OfficeServ IP-UMS 1.1 provides not only Voice Message Services but also Email Message Services and Fax by adding VMS services on VoIP Communications with linked to the OfficeServ System.

H/W & S/W Specifications

Hardware

Software

CPU : Pentium 1.8GHz overⅣRAM : 1GByte overHDD : 40Gbyte over

OS : Sol LinuxSIP ServerOfficeServ Email ServerApache Web Server 1.3Tomcat 4.1MySQL 3.23


RangeRange

Description SizePart

IP-UMS port Concurrent connection

AA and Mail Message Group OS100 : 8 OS500M : 16 OS500L : 32 OS7200 : 16 OS7400 : 64

Voice Mail Box Base G.729 About 8 Mbyte(9999sec) per voicemail

Max Voice Mail Box Base G.729, 1000Agt X5 Mbyte 5000Mbyte

Max EMail User Max number of Ext. Subscriber 1000 Users

EMail EMail Size / Agent 10Mbyte

Max EMail 1000 Agent X 10Mbyte 10Gbyte

Voice CodecRTP Layer

EMail LayerType of Save to System

G.711, G.726, G.729WAV,MS-ADPCM,OGG,MP3

G.729

TTS Port Support 23 LanguagesConcurrent Port

Unlimit (1port~)

Management Management I/F Web based


System ArchitectureSystem Architecture

- IP-UMS Server(included TTS)- E-Mail Server-Web server- Fax server

Admin

Voice Line

LAN

PSTN

OfficeServ system

User User User

Internet

FAX


Special FeaturesSpecial Features

Easy Installation, Usage, Back-up

Corresponding to SVMi VoiceMail Scenario

Real Time Monitoring about Call Status

Phone or Web based Administrator’s Control

Unified / Voice/ FAX / E-Mail Scenario

Over 23 Languages supported by TTS

To Translate to Multi-type CODEC

Integrate Outlook and Exchange Server


Voice MailVoice Mail

Record/Play/Save/Call Back

IP-UMS Server

OfficeServ System

PSTN

User

① Incomming Call

② Tranfer to IP-UMS when No answer or Busy

③ Translate to Codec G.729 , Record and Register to IP-UMS Server by switch

④ User connect to the IP-UMS , and play the recorded message by phone

⑤ User connect to the IP-UMS, and play or download the recorded message

through Web.

①

②

③ ④

⑤



Record while connected

IP-UMS Server

OfficeServ 7200

PSTN

User

① Call connected between User and caller

② Connect to IP-UMS by record button of Inner Subscriber

③ Record the details of communication by Switch

④ After disconnect Subscriber connect to IP-UMS and play the details by phone

⑤ User connect to IP-UMS , and download or play the details through the Web.

①

②

③ ④

⑤



VoiceMemo

IP-UMS Server

OfficeServ 7200

PSTN

User

① Connect to IP-UMS and press memo button of Inner Subscriber

② Record the voice to IP-UMS by Switch

③ Subscriber connect to IP-UMS, and play the recorded message on need time.

④ User connect to IP-UMS, and play or download the message through Web.

①

②③

④



Send Email with attaching Voice Mail

① New E-mail arrived

② If E-Mail Notify Flags on, TTS Translator

③ After E-Mail Alerting Call , and translate to Codec PCM

④ Ext Number Alert , and play the E-Mail messages.

⑤ listen to email message from the external phone.

Mail Server

VMS Server

OfficeServ System

PSTN

User

⑤

④

③ ②

①


Merge Voice Mail and E-MailMerge Voice Mail and E-Mail

Recording voicemail in the web interface and send voicemail

① New E-mail arrived

② If E-Mail Notify Flags on, TTS Translator

③ After E-Mail Alerting Call , and translate to Codec PCM

④ Ext Number Alert , and play the E-Mail messages.

⑤ listen to email message from the external phone.

Mail Server

VMS Server

OfficeServ System

PSTN

User

⑤

④

③ ②

①


Merge Voice Mail and E-MailMerge Voice Mail and E-Mail

Recording voicemail in the web interface and send voicemail

① Record voicemail in the Web(OfficeServ User or Outlook) using micro phone and send voicemail

② IP-UMS server save the voicemail

③ Notify through the switch that voicemail arrived

④ Subscriber receive voicemail from the extension or web.

⑤ Can listen to Voicemail from the external phone.

Mail Server

VMS Server

OfficeServ

PSTN

User

⑤

④

③ ②

①

④


Send Fax MessageSend Fax Message

Sending Fax

① New Document write and Send to FAX in the Web.

② FAX engine generate T.38 data and send to MGI

③ Save the Sent Data or save to the Document Lib Block.

Mail Server

IP-UMS Server

OfficeServ System

PSTN

User

③

②

①

FAX


Receive Fax MessageReceive Fax Message

Receiving Fax

①② New FAX Message arrived

③④ If Message Notify Flags on, Alarm to the subscriber phone

Ext Number Alert , and user could see the Fax messages in the web

Mail Server

VMS Server

OfficeServ System

PSTN

User

④

②

FAX

①

③


Automatic AttendantAutomatic Attendant

Call Transfer/ Call Queuing

IP-UMS Server

OfficeServ System

PSTN

User

① After called to the Key number , and call arrive to the A.A of IP-UMS

② Translate to Codec G.729 and Connect to IP-UMS by switch

③ Input Ext Number through the A.A service of IP-UMS

④ Call Connect to the Ext. Number the caller pressed

if the Ext. number is busy , IP-UMS would retry the call with queuing the call.

①

④

②③


Outlook InterfaceOutlook Interface

VoiceMail Record/Play/Send

IP-UMS Server

OfficeServ System

PSTN

User

① VoiceMail Send to mailbox of subscriber who use outlook .

Outlook could play the voicemail message with sound card.

② General Email Message Send to the Mail server

mailbox of subscriber who use outlook.

③ Subscriber Recording a Voice message with PC sound card and reply to

other subscriber.


TTSTTS

Text to Speech TTS Translate

Email -> 729 File

IP-UMS Server

OfficeServ System

INTERNET

User

① Subscriber get the general Email Message.

② If Subscriber logon to mailbox , and could play the received E-mail message

translated to 729 file by using TTS engine.

If subscriber press the specific key which was defined in Subscriber Menu, could play the mail

body message TTS supports 23 languages.


License PolicyLicense Policy

OfficeServ IP-UMS License Policy

Our IP-UMS System check the license key issued by above license policy.

Concurrent UMS Port Count may has from 4 channels to 64. It depends on the OfficeServ System.

Though the system has 16 concurrent UMS port , if you are issued with 4 UMS port license then

you can just use 4 port below.

TTS Port count is checked when the time TTS module calls the TTS translation.

TTS Language means the count of language installed or to be installed in the IP-UMS server system.

FAX and Email Server is optional with Yes or No.

If your license have Not-use OfficeServ Email Server, then you are limited to use

the user web-client (Email compose, Email Send etc ..)

Also our license policy check the IP-UMS Server’s unique MAC address.

So one IP-UMS Server system has the unique license key.

1. UMS Port : 4/8/12/16/20/32/64 : SITE Dependent2. TTS Port(Basic Language Pack 1 included) : 1/2/3/4/5 ~ (Optional)3. TTS Language Pack Add : 2~23 (Optional)4. IP-FAX : Use send/Use recv / Not Use (Optional)5. Email Server: Use OfficeServEmail/ Use Exchange / Not use(Optional)


UseUse

Offices which have many outside works

A/S Accept and Consulting and reservation

Delivery OfficeService Office

Office which can not always receive the callHospital

School

ETCForeign Office which always use the voice services.


For TroubleshootingFor Troubleshooting

Need Basic Knowledge in Linux or Unix System. System Command (vi, ls, ps, cd, ftp, telnet, tar )

Feature Server Process (start/stop)

Having some Knowledge in DataBase MySQL

How to Analysis of Log File

Reset and Reboot at regular check out.

Samsung Electronics Co., Ltd.

code : stm#360 samsung electronics co., ltd. introduction to officeserv ums distribution englished01

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