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@cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com

Coffee is brewing, be right with you…

The webinar will start in just a moment.
@cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com
DIY Tech SupportWhat to expect when calling for help?

cobbtechnologies.com
Jeff Blount

vCIO

Jeff Bolton

Network Administrator

Today’s Presenters

cobbtechnologies.com
cobbtechnologies.com

What is a Help Desk and NOC?

Internal Outsourced
How should I contact support?

cobbtechnologies.com

• Ways to contact• Email

• Chat

• Phone call

• Expectations on response times
cobbtechnologies.com

Ways to make theexperience successful

• Information to gather before contacting

support

• Ways you can help solve your issue quicker

• What’s happening on the other side of the

phone call?
cobbtechnologies.com

• TreeSizeFree

• Advanced IP Scanner

• Belarc Advisor

• Common commands

• Windows Task Manager

• GOOGLE.COM

Common DIY tools
TreeSize Free
Advanced IP Scanner
Belarc Advisor
CMD Commands
CMD Commands
Services
Task Manager
cobbtechnologies.com

Ways to get yourself in trouble

• Making changes to the Registry

• Uninstalling programs

• AV

• Monitoring
More Information

Blogs about this topic

• "NOC & SOC 101"

• "What will a MITS(Managed IT Service) cost me?"

Next Week (7/30/2020): “The Power of Print Embellishments ”

• Presenters: David DiGiacomo & Travis Brigham
Ask us questions
Thank you forJoining us.

[email protected]

For any other Questions contact us at

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