cognigy - conversational automation platform · customer service updating customer data i need to...

C O N V E R S A T I O N A L A U T O M A T I O N

P L A T F O R M

D Ü S S E L D O R F | S A N F R A N C I S C O

Leading Enterprises globally automate

Customer and Employee Service

Using Conversational AI…

…leading to significant Cost Savings,

Satisfaction Increase and Upsell Revenue.

S E L F - S E R V I C E T H R O U G H

© 2019 COGNIGY GMBH ALL RIGHTS RESERVED

CONVERSATIONAL AI


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USE CASES ACROSS ENTERPRISES

CUSTOMER SERVICEUpdating customer data

IT-HELPDESKCreating a service request

OPERATIONSBook a meeting

SALES & MARKETINGUpgrading the customer journey

HUMAN RESOURCESApplying for leave

CUSTOMER SERVICE

UPDATING CUSTOMER DATA

I need to change my address

Thanks Marc. Would you be so kind and

name your new street and number?

Speditionstr. 1

Thanks!

Now please type your new ZIP-

code and name of city

40221 Düsseldorf

Let me look you up!

Salesforce

Hi, how can I help you?

Is this for your ACER Aspire 3?

Thanks!

I will order a replacement battery for

you, which should arrive on July 2nd.

I will send an email to follow up.

My laptop battery stopped charging

properly

Yes No

Let’s look into that.

Yes, ok!

Servicenow

IT-HELPDESK

CREATING A SERVICE REQUEST

CONVERSATIONAL AUTOMATION PLATFORM

F O R C U S T O M E R A N D E M P L O Y E E S E L F - S E R V I C E

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FROM INFORMATIONALTO TRANSACTIONAL BOTS

I N F O R M A T I O N A L D I A L O G

FREQUENTLY ASKEDQUESTIONS … SIMPLE ANSWERS

E N D - T O - E N D T R A N S A C T I O N S

AUTOMATE CONSOLIDATED WORKFLOWS AND PROCESSES

ADVANCED, INTEGRATED INTERACTIONS


NATURAL LANGUAGE UNDERSTANDING

ADVANCED MULTI-LINGUAL MACHINE LEARNING

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LOW CODE DEVELOPMENTPLATFORM

WITH FULL CUSTOMIZABILITY FOR TECHIES


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S C A L A B I L I T Y S E C U R I T Y C O M P L I A N C EI N T E G R A T I O N

ENTERPRISE-READYPLATFORM

EMBEDS WITH YOUR INFRASTRUCTURES A A S &

O N - P R E M I S E S

IT LEGAL

VISUAL PROCESS DESIGN

VISUAL NLU EDITORS

ANALYTICS

OMNI-CHANNEL

GDPR COMPLIANT

FOR BUSINESSES FOR DEVELOPERS


PREBUILT MODULES

100% EXTENSIBLE IN CODE

INTEGRATED NLP/ NLU

SAAS & ON-PREMISES

FOCUS ON INTEGRATIONS

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COGNIGY.AI

CONVERSATIONAL AUTOMATION

PLATFORM

C O N V E R S A T I O N A L A U T O M A T I O N P L A T F O R M


COGNIGY.AI


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CLIENTS WHO DRIVE OUR GROWTH SUCCESS

EXTRACT

DÜSSELDORF

B2B HEAVEN

• 613,000 people, 11,300,000 metro

• Midsize city, large region

• Fantastic airport (10m from city),

Direct to Tokyo

• Great access to highly educuated,

international talent

• Driving distance to the Netherlands,

Belgium, Luxembourg, France

• Largest Japanese Community

in Europe


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02.

GREAT ACCESS TO

EXCELLENT TALENT

03.

DIRECT ACCESS TO

OTHER LARGE ECOS

01.

DIRECT ACCESS TO

LARGE ENTERPRISES

DÜSSELDORF

06.

JAPANESE COMMUNITY

ROCKS

07.

LARGE, BUT NOT LARGE

05.

HIGH QUALITY

OF LIFE

TO ESTABLISH ABUSINESS IN

04.

MANY CAPITALS ARE

JUST A 1H FLIGHT AWAY

08.

LARGEST BAR IN

THE WORLD

LET’S ROCK

Cognigy GmbH

Speditionstrasse 1

40221 Düsseldorf

Germany

+49 211 54 59 1991

www.cognigy.com

[email protected]


Cognigy Inc.

535 Mission St, 14th floor

San Francisco, CA

USA

+1 (415) 432-9300

https://www.cognigy.com/

cognigy - conversational automation platform · customer service updating customer data i need to...

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