cognitive characteristics€¦ · artificial intelligence (ai) 75% of workers interacting with...

COGNITIVE CHARACTERISTICS

Simplified User Experience

Speed through Automation of

Repeatable Processes

Cost Savings Across Service

Delivery

© Copyright 2017 BMC Software, Inc.

“STUDY THE PAST, IF YOU WOULD DIVINE THE FUTURE.”

Confucius

COGNITIVE CAPABILITIES

Artificial Intelligence & Machine Learning

Speech Recognition & Natural Language

Processing

Automation & Robotics


ARTIFICIAL INTELLIGENCE

Big DataMachineLearning

InternetOf

Things


$60Bin cost savings through

productivity improvements annually for U.S. enterprises by

2020.


Source: IDG Blog: The Outlook for Big Data and Artificial Intelligence (AI)

75%of workers interacting

with enterprise applications will interact

with intelligent digital assistants to enhance skills and expertise.

Source: IDC, Nov. 2016© Copyright 2017 BMC Software, Inc.

75%of enterprise

development will include cognitive, AI or

machine learning functionality in at least

one application.

© Copyright 2017 BMC Software, Inc. Source: IDC, Nov. 2016

SPEECH RECOGNITION


NATURAL LANGUAGE PROCESSING


01

03COMPLETION

02INTEGRATION

IDENTIFICATION

END-to-END AUTOMATION


“HAPPINESS IS NOT SOMETHING YOU POSTPONE FOR THE FUTURE; IT IS SOMETHING YOU DESIGN FOR THE

PRESENT.”Jim RohnAmerican Author, Entrepeneur& Motivational Speaker

Platform

PredictiveIntelligenceAutomation

Automated, IntegratedServices

Chatbot


End-User

Agent

THREE-TIER APPROACH

85%believe that

customer interaction won’t require human intervention by 2020

Source: : http://www.gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf

PREDICTIVE CAPABILITIES

ORGANIC CHANNEL INTERACTIONS

EVERYTHING AS A SERVICE

© Copyright 2017 BMC Software, Inc.© Copyright 2017 BMC Software, Inc.

COGNITIVE OUTCOMES

Intelligent Conversational Personalized


Conversational Experience


Speed & Efficiency

Cost Savings

BUSINESS OUTCOMES

Jeff McKinleySr. Solution [email protected]


For more information:www.bmc.com/cognitive

mailto:[email protected]

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for

the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast,

seamless, and optimized from mainframe to mobile to cloud and beyond.

About BMC

BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.

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cognitive characteristics€¦ · artificial intelligence (ai) 75% of workers interacting with...

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