cognitive conversations for the future of engagement uxnext palo alto, 30th oct 2017

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1 COGNITIVE CONVERSATIONS: THE FUTURE OF ENGAGEMENT SUDHA JAMTHE, CEO IoT Disruptions UXNext, Palo, Alto, CA, USA Oct 20th 2017 IoTDisruptions.com © 2017 Sudha Jamthe Image: bigthink.com

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Page 1: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

1

COGNITIVE CONVERSATIONS:

THE FUTURE OF ENGAGEMENTSUDHA JAMTHE, CEO IoT Disruptions

UXNext, Palo, Alto, CA, USA Oct 20th 2017

IoTDisruptions.com © 2017 Sudha Jamthe

Image: bigthink.com

Page 2: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

SUDHA JAMTHE Background

2

CEO IoTDisruptions, Technology Futurist

Continuing Studies Instructor

Driverlesscarbook.com @sujamthe

Technology Futurist with a mix of Academic and Global Digital Transformation

Strategic, Entrepreneurial & Operational Experience.

My specialty: Finding gaps for innovation and b-model development in new tech

ecosystems.

Page 3: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

AI TECHNOLOGY SPECTRUM

3

Machine Learning & Deep Learning

Cognitive IoT

AR/VR

Voice to Text

Text to Speech

Facial

Recognition

Computer Vision

NLP

Machine Intelligence

IoTDisruptions.com http://bit.ly/IoTAIBook @sujamthe

Copyright: Sudha Jamthe

Page 4: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

AI STARTUP LANDSCAPE

IoTDisruptions.com http://bit.ly/IoTAIBook © sujamthe 4

Page 5: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

I HAVE 6 STORIES FOR YOU

5IoTDisruptions.com http://bit.ly/IoTAIBook © sujamthe

Image: bigthink.com

BLURRING THE HUMAN-MACHINE INTERFACE

Page 6: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

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STORY 1: HUMAN MEETS ROBOT

Images: Sudha Jamthe

IoTDisruptions.com @sujamthe

Creates the need for for voice, conversational, context

driven engagement

Page 7: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

STORY 2: GOOGLE HOME MEETS NEST

7

Image: Businessinsider

Can voice capture social nuances of communication

between humans and machines?

Driverlesscarbook.com @sujamthe

Page 8: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

STORY 3: SILENT CONVERSATIONS

IOTDisruptions.com #IoTAI @sujamthe 8

Mind Controlled Robotic ArmBigAu Teddy with Watson IoT

How can we design for a consistent engagement that

feels authentic to the user?

Page 9: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

STORY 4: THE DREAMS OF AN AI

IOTDisruptions.com #IoTAI @sujamthe 9

Deepmind (Google), Alexa’s dreams

Can the interface evolve to a learning interface between

man and machine?

Page 10: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

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STORY 5: CHATTING WITH A CHATBOT

Image: Theverge.com

Amy from x.ai Melody Medical Bot from Baidu

Travel, Shopping, Financial, Customer Service, Health Bots: Claire, Clara,

Julie, Ann , Messenger Bot from Kayak, KLM, Expedia, …

How can we design for elements of tone, inflections, and

modulations to represent the desired engagement with the

user?

IoTDisruptions.com http://bit.ly/driverlessworld

Page 11: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

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1

Autonomous USPS Trucks

STORY 6: MOBILITY CONVERSATIONS

Voyage.auto Autonomous Taxi

IoTDisruptions.com http://bit.ly/driverlessworld

How can we design for elements of tone, inflections, and

modulations to represent the desired engagement with the

user?

Page 12: Cognitive conversations for the future of engagement  UXNext Palo Alto, 30th Oct 2017

Slides are at:

http://slideshare.com/sujamthe

Tweet me @sujamthe

Signup for newsletter:

http://iotdisruptions.com

http://driverlessworldbook.com

http://bit.ly/sudhajamthe

12IoTDisruptions.com #IoTAI @sujamthe