cognitive virtual assistant for nextgen intelligent … · cognitive virtual assistant for nextgen...
TRANSCRIPT
COGNITIVE VIRTUAL ASSISTANT FOR NEXTGEN INTELLIGENT OPERATIONS
DRYiCETM LUCY
DRYiCETM LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural
language processing and also capable of being powered by the likes of IBM Watson & MS LUIS.
A user can interact with DRYiCETM LUCY through the medium/channel of choice which could be
chat or voice based to resolve the IT & business problems alike.
LUCY
INTRODUCING LUCY
NATURAL LANGUAGEPROCESSING
Watson •Amazon lex •
Ms luis •Google NLP •
MACHINE LEARNING
VOICE BASED
Amazon Alexa •Google voice •
Twillio •
ENTERPRISEINTEGRATION
CHAT BASED
• Facebook messenger• Skype• Slack• Telegram
500+ USE CASESPRODUCT FEATURES
USE CASE
L My name is LUCY. How can I help you Mr. Smith?
LUh-Oh, looks like you made a mistake, can you re-enter your email?
L Sure, I’ll be glad to assist you on your order. Do you want me to display it onscreen or send it to your email ?
MHey, can you let me know my last mobile transactions? M
send it to Mike.smith#abc.com M
Sure, [email protected] M
DRYiCETM LUCY ENABLED A LEADING FORTUNE 500 CPG ORGANIZATION
WITH A COGNITIVE VIRTUAL ASSISTANT TO MANAGE THEIR IT
AND BUSINESS OPERATION
DRYiCETM LUCY IS LEVERAGED BY THE WORLD’S SECOND LARGEST MANUFACTURER
OF HEAVY-DUTY TRUCKS TO SIMPLIFY AND STREAMLINE THEIR DEALER ON-BOARDING
PROCESS TO DELIVER SIGNIFICANT AND TANGIBLE BENEFITS
LUCY ACCELERATING INTERNAL AGILITY
KEY CASE STUDIES
KEY CAPABILITIES
Cognitive Console
TM
Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 1,15,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 32 countries. How can I help you?
Intelligent KEDB Search & FAQ Parser
Catch & Dispatch Tickets
Learning from Failure
Fulfiller Assistance
Learn From Agents Resolution
ITSM systems
Leave Management Systems
Comp & Benefit Systems
Travel ManagementSystems
SalesforceManagement
HRManagement
Time/Attendance Management
Policy Management Systems
MULTIPLE INTERFACES
BI-
10724
53
05
717
79
5-E
N0
0IN