JOHN D. COLEMAN2837 Preston Creek Mesquite, Texas 75181 210.394.4110 par5@aol.com

SR. OPERATIONS EXECUTIVE

Increased Profitability Streamlined Operations Significant Cost Reductions

Innovative leader constantly exploring new, innovative methods and technologies to deliver world-class quality at the lowest possible cost. Goal-driven, enthusiastic and highly accomplished professional offering wide-ranging experience in managing large organizations, service centers, complex projects and alliances, combined with in-depth expertise in driving business development, spearheading strategic planning and implementing strategies to improve bottom-line results. Proven track record of streamlining operations, maximizing productivity, reducing costs and increasing organizational profitability and performance. Proven capabilities developing and implementing innovative solutions to resolve complex and challenging problems, employing hands-on, lead-by-example techniques that foster a culture of teamwork, shared mission and dedication to operational excellence. Recognized throughout career for displaying personal tenacity and independent work habits that inspire people to act decisively toward a common goal within a fast-paced working environment. Highly motivated, personable and a cooperative team player; exhibiting outstanding abilities to adapt to different cultures; comfortable at conversing with all levels of individuals and management; and capable of working independently or as part of a cross-functional team.

SELECTED ACHIEVEMENTS

Worked with Supply Chain and Finance to recover $6.4M in Supplier Liquidated Damages and Chargebacks that went straight to improving the bottom line. (Goodman Networks)

Developed and implemented a new Quality Audit Program utilizing streaming video from the work site to a remote Quality Auditor. The Auditor reviews and approves the completed work prior to the construction crew leaving the location, revolutionizing the manner that wireless industry manages infrastructure work. AT&T is incorporated this methodology into their Global Audit Program during 3Q16. (Goodman Networks)

Designed the Business Plan and 5-year Operational Plan for a South African consortium to support the successful multi-billion dollar bid for SBC’s (Thintanna’s) portion of Telkom South Africa. (JColeman Consulting)

Lead activities of the provisioning and maintenance forces, as well as provided direction to intra/inter-organizational integration and transitional project management. (ASI)

AREAS OF EXPERTISE

Services/HardwareContract Negotiations

Quality & Safety Programs

Operations Management Organizational Development

Project / Program Management

Public Speaking Lean Processes

Technical Writing New Business Development Customer Service and Relations Training Programs

Leadership and Team Building Human Resources Management Process ImprovementStrategic and Tactical Planning Cross Functional Team Leadership Service Center Management

EMPLOYMENT HIGHLIGHTSGOODMAN NETWORKS, INC. 2012 - Present Leading International Provider of Wireless Telecommunications Infrastructure www.goodmannetworks.com

Vice President Quality & Safety 2014 - 2016Sr. Director, Quality & Safety 2012 - 2014

Establish, staff and lead the Quality & Safety organization consisting of 13 managers and a staff of 37 professionals supporting the construction and maintenance of telecommunications infrastructure. Train Operations personnel and suppliers on world-class quality, safety and environmental standards and requirements. Created various metrics, reports, newsletters and websites to track and drive supplier performance. Identify, track and propose quality and safety improvement plans to senior leadership. Partnered with Supply Chain in the development and implementation of an on-line Quarterly Supplier Scorecard to focus contractors on critical areas for improved performance.

JOHN D. COLEMAN

CHANNELL COMMERCIAL CORPORATION 2005 - 2008Leading manufacturer of Thermoplastic Enclosures for Telecommunications Applications www.channellcorp.com

Strategic Account Executive

Assumed full responsibility for developing and maintaining the strategic sales relationship with AT&T. Instrumental in increasing revenue stream from less than $1M in 2005, to more than $7.5M in 2007. Coordinated sales activities and resolved long-term relationship issues which had previously had negative impacts on sales.

ADVANCED INFORMATION MANAGEMENT 2000 - 2001Business & Technology Consulting

Senior Vice President of Western Region (Sales)

Instrumental in driving the successful performance of regional sales division supporting contract engineering and software development solutions for telecommunication companies. Played leadership role in managing the Technical Sales Team; determining prospective sales opportunities; and coordinating on-time delivery of cost-effective, end-to-end telecommunications services. Successfully handled numerous clients encompassing local exchange carriers, competitive local exchange carriers, long-distance providers, cable TV providers, financial institutions, utility companies and government agencies.

ASI 1998 - 2000DSL Subsidiary of SBC Communications

Vice President Operations

Spearheaded the Operations Team in establishing performance management and improvement plans for company’s Customer Care Centers and Executive Complaint Center. Supervised team to effectively develop performance management improvement plans spanning ordering and process management, provisioning and maintenance, engineering readiness, intra/inter-organizational transition project management and integration. Managed the daily analysis of quality and productivity indicators and played a vital role in the development and execution of improvement plans.

Previous tenures included serving as Executive Director of Operations, Executive Director of Strategic Alliances andTechnology Assessment, and Associate Director of Operations for AT&T, Inc. (formerly SBC Communications)

and as an independent Telecommunications Consultant.

EDUCATION, AFFILATIONS & AWARDS

Master of Science in MathematicsBachelor of Science in Mathematics

Arkansas State University - Jonesboro, Arkansas

Publications & Awards -

1986-1987 Technical Intern Program at Bellcore – One of only 30 managers from RBOCs Telephony, June 4, 1990 – A Powerful Problem for Local Loop Fiber – John D. Coleman Telephony, October 15, 1990 – Powering fiber still a matter of RHC Opinion – John Coleman Telephone Engineer & Management, February 15, 1990 – Fiber On Trial – John D. Coleman Fiber and Integrated Optics, Volume 10, Number 1, 1991, Powering Issues Associated with the Deployment of Fiber

into the Local Loop Telephony, June 14, 1993, Fiber in The Loop Award – Network Design and Implementation – John D. Coleman

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