JOHN D. COLEMAN2837 Preston Creek Mesquite, Texas 75181 210.394.4110 par5@aol.com

SR. OPERATIONS EXECUTIVE

Increased Profitability Streamlined Operations Significant Cost Reductions

A Visionary, Goal-driven & Enthusiastic Leader possessing 25+ years of experience in devising & implementing quality systems, streamlining operations, maximizing productivity, reducing costs, increasing organizational profitability & performance and training company’s personnel while ensuring adherence to systems, policies and procedures. Expert in conducting cause analysis of issues, devising corrective action plans, reviewing compliance status and meeting requirements of quality certifications through appropriate documentation. Responsible for the co-ordination of multi-disciplined, cross-functional teams, ensuring smooth execution of projects, ensuring timely delivery & quality within the planned cost & schedule. Deft at handling large organizations, service centers, complex projects & alliances, combined with in-depth expertise in driving business development, implementing strategies to improve bottom-line results.

SELECTED ACHIEVEMENTS

~ Devised & deployed New Quality Audit Program for the wireless industry utilizing streaming video from the work site to remote quality auditors utilizing LTE smart phone technology. (Goodman Networks)~Supervised sales activities and played a key role in resolving long-term relationship issues negatively impacting sales; increased sales revenue from $300K in 2005 to more than $7.5M in 2007 (Channell Commercial)~Handled Technical Sales Team, identified prospective sales opportunities and ensured on-time delivery of cost-effective, end-to-end telecommunications services. (Channell Commercial)~In conjunction with Supply Chain and Finance to recover $6.4M in Supplier Liquidated Damages and Chargebacks that went straight to improving the bottom line. (Goodman Networks) ~Designed the Business Plan and 5-year Operational Plan for a South African consortium to support the successful multi-billion dollar bid for SBC’s (Thintanna’s) portion of Telkom South Africa. (JColeman Consulting)~Led the provisioning and maintenance forces, as well as provided direction to intra/inter-organizational integration and transitional project management. (ASI)

SKILL AREAS

Quality & Safety ManagementProgram ManagementContract Negotiations

Organizational Behavior

Operations Management Project / Program Management

Multitasking in Fast-paced Environments

Organizational DevelopmentPublic Speaking Lean Processes

Technical Writing New Business Development Customer Service and Relations Training Programs

Leadership and Team Building Human Resources Management Process ImprovementStrategic and Tactical Planning

Articulate Oral & Written Communication

Mergers & Acquisitions

Cross Functional Team LeadershipCross Functional Business Acumen

Business Development

Service Center ManagementProblem Resolution & Decision

Making

EMPLOYMENT HIGHLIGHTSGOODMAN NETWORKS, INC. 2012 – 2016 Leading International Provider of Wireless Telecommunications Infrastructure. Goodman Networks is a Family-Owned Telecommunications Network Services Company founded in 2000. www.goodmannetworks.com

Vice President Quality & Safety 2014 - 2016Sr. Director, Quality & Safety 2012 - 2014

JOHN D. COLEMAN Devised and deployed innovative quality audit program utilizing streaming video directly from the work site to

remote auditors. Program incorporated by ATT for their 2017 quality program. Establish, staff and lead the Quality & Safety organization consisting of 13 managers and a staff of 37

professionals supporting the construction and maintenance of telecommunications infrastructure. Provided training to operations personnel & suppliers on issues related to world-class quality, safety &

environmental standards and requirements. Developed metrics, reports, newsletters and websites to track and drive supplier performance. Identify, track and

propose quality and safety improvement plans to senior leadership. Partnered with Supply Chain in the development and implementation of an on-line Quarterly Supplier Scorecard

to focus contractors on critical areas for improved performance. Worked with Supply Chain and Finance to recover $6.4 M is Supplier Liquidated Damages and Chargebacks

leading to improvement in corporate bottom line performance. Improved overall installation quality results for 1st time quality from 72% in 2012 to 99.4% in 2016.

CHANNELL COMMERCIAL CORPORATION 2005 - 2012Leading manufacturer of Thermoplastic Enclosures for Telecommunications Applications www.channellcorp.com

Strategic Account Executive Developed and maintained strategic sales relationship with AT&T account. Channell Commercial had adversarial

relationship with ATT and annual sales had fallen to $300K. Resolved the relationship issues and generated $7+M in annual sales.

Increased annual revenue from $300K in 2005 to $7.5M in 2007. Worked with Cable TV Industry to increase sales Demonstrated expertise on sales team on how to successfully win business and increase sales.

INDEPENDENT TELECOMMUNICATIONS CONSULTANT (JCOLEMAN Consulting) | 2002-2005Provided operational and financial input in the development of business plans involving potential domestic and international telecommunications mergers and acquisitions.

Designed business plans and 5-yeear operational plan for a South African Consortium to support successful multi-billion dollar bid for SBC’s (Thintanna’s) portion of Telkom South Africa telecommunication company.

ADVANCED INFORMATION MANAGEMENT 2000 - 2001Advance Information Management (AIM) is a business and technology-consulting firm focused on advancing business efficiency.

Senior Vice President of Western Region (Sales) Spearheaded successful performance of regional sales division and provided support in contract engineering &

software development solutions for telecommunication companies. Handled Technical Sales team, identified prospective sales opportunities and ensured on-time delivery of cost-

effective, end-to-end-telecommunications services. Worked with numerous clients entailing local exchange carriers, competitive local exchange carriers, long-

distance providers, cable TV providers, financial institutions, utility companies and government agencies.

PREVIOUS EXPERIENCEATT, Inc. (Formerly SBC Communications) | 1977 - 2000Vice President – Operations (ASI)Executive Director – Strategic AlliancesAssociate Director – Operations/ Business DevelopmentMTS – Technology ResourcesVarious Operational & Staff Management positions of increasing responsibilities.

2

EDUCATION, AFFILATIONS, AWARDS & VETERAN

Master of Science in Mathematics 1977Arkansas State University - Jonesboro, Arkansas

Bachelor of Science in Mathematics 1976Arkansas State University - Jonesboro, Arkansas

Publications & Awards - 1986-1987 Technical Intern Program at Bellcore – One of only 30 managers from RBOCs Telephony, June 4, 1990 – A Powerful Problem for Local Loop Fiber – John D. Coleman Telephony, October 15, 1990 – Powering fiber still a matter of RHC Opinion – John Coleman Telephone Engineer & Management, February 15, 1990 – Fiber On Trial – John D. Coleman Fiber and Integrated Optics, Volume 10, Number 1, 1991, Powering Issues Associated with the Deployment of Fiber

into the Local Loop Telephony, June 14, 1993, Fiber in The Loop Award – Network Design and Implementation – John D. Coleman

Technical Skills Microsoft Office (Excel, Word, PowerPoint, Access & Outlook) FORTRAN programming

Veteran - USMC

3